BRADFORD White connect Instruction Manual

: June 3, 2024
: Bradford White

Table of Contents

BRADFORD White connect
INTRODUCTION
ADAPTER OVERVIEW
ADAPTER INSTALLATION
Electric Grid Connectivity (Optional)
FCC
INFORMATION TO THE USER
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

BRADFORD White connect

BRADFORD-White-connect-PRO

INTRODUCTION

Congratulations!
You have purchased the Bradford White Connect™ Adapter, Bradford White’s first internet-connected product. With Bradford White Connect™, you have remote control over your Bradford White appliance. Change settings, set weekly schedules, monitor error messages from anywhere and more! Download the Bradford White Connect™ App from the App Store or Google Play Store and take advantage of managing your water heater remotely using your mobile device. This manual provides instructions on how to install your Bradford White Connect™ Adapter as well as connect it to the internet. For instructions on how to install your Bradford White water heater, please check the Installation and Operations Manual that was supplied with the water heater. We strongly recommend that you contact a plumbing professional for the installation of your water heater to ensure all local and national codes are met.

Prior to installation of the Bradford White Connect™ Adapter, verify that the water heater is fully installed to local codes and standards. The Adapter must be within 5 feet of a 120V source. Bradford White strongly recommends installation of the Adapter is done by a plumbing professional. For your safety, please do not attempt to repair the Adapter or any of its parts without Bradford White’s authorization; doing so will affect the warranty of the Adapter and/or the appliance itself.

In addition to this manual and the Quick Start Guide, this kit contains:

One Bradford White Connect™ Adapter
One 120V power adapter cable (5 foot)
One CAT5e male-to-male ethernet cable (7 foot)
Four #4 screws and 3/16” drywall anchors
Two sets of adhesive strips
One plug for the Modbus port

BRADFORD-White-connect-1 For an expanded view of models that can use the Adapter, part warranty information, and App FAQ, visit www.bradfordwhite.com/connect

ADAPTER OVERVIEW

LED Color	Pattern	Description
Amber	Solid	Plugged into power supply but not connected to the internet.
Blinking	Plugged into power supply, connected to the internet, and updating

Action Button Operation| Length of Push| Description
---|---|---
Bluetooth Pairing| 3 seconds| Connect to the Adapter via Bluetooth. Used for local internet connection.
Debugging/ Service Mode| 10 seconds| Debugging of the Adapter or logging service as a Contractor.
Adapter Factory Reset| 20 seconds| Factory reset the Adapter. Deletes all locally stored data, including network credentials. Removes connection with the cloud.

ADAPTER INSTALLATION

Mount the Adapter onto a flat surface using the supplied screws or the adhesive strips. Place the Adapter away from the water heater for stronger signal strength.
For spacing, the Adapter must be within 5 feet of a 120V outlet and must be within reach of the ethernet port on the front of the water heater. The supplied ethernet cable is 7 feet long, however an ethernet cable (CAT5e) up to 100 feet long will work as well.
The action button and front label of the Adapter must be visible and easily accessible during installation. If using the screws, please do not screw the Adapter into the water heater. Use the screws and anchors supplied with the adapter.
If using the interlocking strips, attach one strip to each end of the back of the Adapter by peeling one side of the interlock tape and pressing onto the Adapter. Once the strips are firmly attached to the Adapter, peel the other side of both strips so the adhesive is visible. Line up the location of the Adapter, then firmly press and hold the Adapter onto the flat surface for 10 seconds.
Plug one end of an ethernet cable into the RJ45 port on the Adapter and another into the RJ45 port on the water heater. Supplied with the Bradford White Connect™ Adapter is a 7 foot CAT5e ethernet cable. Please use either this cable or a similar one, up to a length of 100 feet.
Recommended: Plug the Modbus port on the side of the Adapter using the supplied plug (blue). This is to prevent dust from entering the port, which may be used in future updates.
Plug the 5 foot power supply cable from the power port of the Adapter to a 120V voltage source. Please only use the cable provided by Bradford White Corporation. At this point, the indicator light should turn green.
Open the Bradford White Connect™ App and log in using your email and password. To sign up, click “SIGN UP as Homeowner” in the bottom left corner of the screen and follow the on-screen instructions. Once logged in, begin the pairing process by clicking “Add Water Heater” and follow the on-screen instructions.
To Discover the Adapter first hold the action button on the Adapter for 3 seconds. This will begin the Bluetooth pairing mode, indicated by a flashing blue LED light on the Adapter. Your Adapter will now be discoverable by your mobile device.
Select the Adapter from the Discover screen, the mobile device will prompt you for a 6-digit code. Plug in the last six digits of your Adapter’s serial number, which can be found on the front label of the Adapter. This step is for multifactor authentication and is for security purposes.
Once your Adapter and mobile device are connected via Bluetooth, your mobile device will prompt you to select a local wireless network. Select your network and enter the network password using your mobile device.
If your Adapter is successfully able to connect to the wireless network, you will see this screen. If empty, type in the serial number of the water heater or click the box to scan the barcode on the side of the heater. If your installing contractor uses the Bradford White Connect™ App, this step may already be complete. Click the box on the bottom of the Congratulations page to complete the installation.

Electric Grid Connectivity (Optional)

To participate in a utility energy management program, an ASSE-approved thermostatic mixing valve must be installed in the water system. This valve will reduce point of discharge temperature by mixing cold and hot water in branch supply lines. Please consult with a plumbing professional for an appropriately specified ASSE thermostatic mixing valve.
Your Bradford White Connect™ Adapter is equipped with a CTA-2045 (DC) port, used for energy management by the electric grid. Insert a compatible DC Universal Communications Module (UCM), supplied by your electric utility provider, into the CTA-2045 port on the Adapter. Follow the UCM instructions provided by the utility company to connect the UCM to the utility grid. Further management of utility programs, including enabling or disabling, can be done in the Water Heater Settings of the Bradford White Connect™ App.
For more details about participation or eligibility, contact your electric utility provider.

FCC

FCC ID: 2AX6A-BWCADAPTER
Compliance Statements: This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including, an interference that may cause undesired operation.

Caution Statements:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Industry Canada (IC) Compliance Statement

Compliance Statements: This device complies with Industry Canada licenseexempt RSS standard(s). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

Caution Statements:

This equipment complies with radio frequency exposure limits set forth by Industry Cananda for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm between the device and the user or bystanders

INFORMATION TO THE USER

For Class A and Class B digital devices, information to the user is required to include the following statements (Section 15.105): For a Class A digital device or peripheral, the instructions furnished to the user shall include the following or similar statement, placed in a prominent location in the text of the manual:
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
For a Class B digital device or peripheral, the instructions furnished to the user shall include the following or similar statement, placed in a prominent location in the text of the manual:

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

STENCIL FOR MOUNTING ADAPTER ON A WALL
The stencil on the following page can be used for spacing of the holes. For best use, we suggest mounting the Adapter horizontally and using all four screws.

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©2021, Bradford White Corporation. All rights reserved. 238-54090-00 REV 07/21