Apps eversense NOW App User Guide
- September 3, 2022
- APPs
Table of Contents
Mobile App User Guide
Remote Monitoring with the Eversense NOW App
The Eversense CGM App includes an optional remote monitoring feature. This
feature allows Eversense CGM data to be viewed on a secondary display via the
Eversense NOW mobile app.
Intended Use
The Eversense NOW Remote Monitoring App is intended for home use. The mobile
app is intended to be a secondary device used to remotely view an Eversense
CGM System user’s glucose information. The secondary display is not a
replacement for either real time continuous glucose monitoring using the
Eversense CGM System’s primary display, or for home blood glucose monitoring.
The Eversense NOW Remote Monitoring App is not intended to be used to make
treatment decisions or therapy adjustments.
Contraindications
Follow clinic and other institution guidelines for using your mobile device in
the presence of MRIs, CT scans and other procedure equipment.
Risks
There may be times when glucose data cannot be sent to the Eversense NOW App.
If you are not receiving glucose data from the Eversense CGM user, you cannot
assist them in the event of a high or low glucose value. The remote monitoring
feature provides a secondary display of data. It is not a real-time remote
monitoring system.
Eversense CGM users may not always have a connection to support data transfer
such as internet/wifi or 3G/4G/LTE. If you or the Eversense CGM user does not
have an internet connection, their glucose data will not be available for you
to view. Any problems with mobile devices, wireless internet, data connection,
the Eversense Data Management System (DMS), the CGM user’s smart transmitter
out of range of their mobile device, or charging their smart transmitter may
cause data not to be displayed. The Eversense user should not rely on you
monitoring their glucose data to assist them in the event of a high or low
glucose event.
Benefits
The Eversense CGM System used with the Eversense NOW Remote Monitoring App may
provide CGM users with additional confidence, knowing that others can also
view their CGM data.
Warnings:
-
Dosing decisions should not be made based on this device. The user should follow instructions on the continuous glucose monitoring system. The Eversense NOW App is a secondary display of
Eversense CGM data and should not be used in place of the primary Eversense CGM display. This device is not intended to replace self-monitoring practices advised by a physician. Eversense CGM users should always use blood glucose values from their meter to make treatment decisions. Using a sensor glucose value to make a treatment decision could result in a high or low blood glucose. -
Eversense CGM users should not rely on those who are remotely monitoring the glucose readings to notify them about high or low glucose events.
Precautions:
- The Eversense NOW Remote Mobile App does not replace the monitoring regimen as directed by a health care provider.
- If you and the Eversense CGM users do not have an internet connection, or the CGM user’s mobile device has shut down due to a low or empty battery, their Eversense CGM data cannot be displayed on the Eversense NOW App.
- If you turn off the sounds on your mobile device, you will not receive audible alerts about the CGM data you are remotely monitoring on your Eversense NOW App.
- If a CGM user sets their status to Offline, you will not receive any of their CGM data on your Eversense NOW App.
- The Eversense NOW App does not communicate directly with the Eversense Sensor and/or with the Eversense Smart Transmitter.
- The Eversense NOW App cannot change the settings on the Eversense CGM App.
- If you do not allow notifications from the smartphone for the Eversense NOW App, you will not receive glucose-related alerts from Eversense CGM users.
- you have your mobile device set to Do Not Disturb, you will not hear any notifications from the Eversense NOW App.
Using the Eversense NOW App
This User Guide instructs how to use the Eversense NOW App for remote glucose
monitoring of Eversense CGM System users.
Thank you for downloading the Eversense NOW mobile app. Eversense NOW allows
you to remotely monitor glucose data from Eversense CGM System users.
Precaution: The Eversense NOW Remote Monitoring App does not replace the
primary display on the Eversense CGM System App, or the monitoring regimen as
directed by a health care provider.
System Requirements
- The Eversense NOW App downloaded to your mobile device from the Apple® App Store or Google Play™ Store.
- A compatible Apple® iPhone® or iPod® or iPad® or Android™ device.
- For a list of compatible devices and operating system versions, please go to www.eversensediabetes.com/compatibility.
Note: A wireless internet connection is required to download the app and
to receive remote glucose values for display on your Eversense NOW App.
End User License Agreement and Privacy Policy
Use of the Eversense NOW App is subject to the terms and conditions of the
most current Eversense NOW End User License Agreement and Eversense NOW App
Privacy Policy. These documents are updated periodically and are posted at
www.eversensediabetes.com/eula.
Jailbroken Devices
DO NOT use the Eversense Apps on jailbroken iPhones, iPads or iPods.
Jailbroken devices do not provide an acceptable level of security and accuracy
for the user, and are not approved for use by Senseonics.
Help and Support
If you do not understand something in this User Guide, contact Customer
Support (toll free in the US) at 844-SENSE4U (844-736-7348).
IMPORTANT: Both the Eversense CGM Mobile App and the Eversense NOW Remote
Monitoring App must be downloaded from the US App Store in order for them to
communicate.
Joining an Eversense Circle
The Eversense Circle refers to the group of people able to remotely monitor
the glucose data and glucose-related alerts of an Eversense CGM user.
To join the Circle, you will need to accept the email invitation you receive
from the Eversense CGM user, create an account on the Eversense DMS website
and download the Eversense NOW mobile app.
The Eversense DMS Program is a web-based application that is compatible with
the Eversense CGM System to display historical glucose data and reports to
help identify glucose trends as an aid to diabetes management. The Eversense
DMS Program also allows you to create an account so you can remotely view
glucose data using your Eversense NOW App. You cannot remotely view glucose
data through the Eversense DMS program. To learn more about the Eversense DMS
Program, go to www.eversensediabetes.com.
Accepting an Invitation to Join an Eversense Circle
An Eversense Circle is the group of people an Eversense CGM user has invited
to view their glucose data and alerts remotely.
-
You will receive an email invitation, “Request to view glucose data”, to join an Eversense CGM user’s Circle.
Note: If you are expecting an invitation and do not see it in your Inbox, check your Spam or Junk folders. -
Click the link in the email.
-
Log in to your Eversense account.
Note: The Eversense NOW App lets you join a maximum of 10 Eversense
Circles. If you are invited to join the 11th Circle you will receive an email
asking you to remove yourself from an existing Circle before being added to a
new one.
Download the Eversense NOW App
-
Go to the Apple App Store or Google Play Store and search for “Eversense NOW”.
-
Tap the Eversense NOW icon, and download and install the app to your smart device.
-
When prompted, tap “Allow” in order to receive glucose-related alerts from the Eversense CGM users on your list.
Precaution: If you do not allow notifications from the Eversense NOW App, you will not receive glucose-related alerts from Eversense CGM users.
-
Create an Eversense account to log in to the app.
Note: If you already have an Eversense account, you do not have to create a new one to use Eversense NOW.
Click the link in the email invitation and sign into your existing Eversense account. When you refresh the Home Page in your Eversense NOW App, you will see the name of the CGM user whose invitation you accepted. If you want to delete an account you have already created, contact Customer Support.
Note: For security purposes if you enter an incorrect password three consecutive times in the mobile app, your account will be locked for 30 minutes. During this time, you will not have access to remotely monitor Eversense CGM users’ data. -
Accept the End User License Agreement.
-
Choose the unit of measure. The unit of measure you choose will apply to all of the Eversense CGM users whose data you can view. You cannot change the unit of measure once the app is installed.
To Remove an Eversense CGM User from your List
Removing an Eversense CGM user from your list means you will no longer be
able to remotely monitor their glucose data. To add a user back to your list,
contact the Eversense CGM user to send you a new invitation.
-
Swipe the Eversense CGM System user’s name on the Home Page to the left.
-
Tap “Delete”.
A warning will ask you to confirm you want to remove the Eversense CGM user. -
Tap “Yes” to permanently remove this person from your list.
The Home Page will no longer show the user in your list.
Note: It can take up to 2 hours for the Eversense CGM user to see that you are no longer in their Circle on their Eversense CGM App. Note: An Eversense CGM user may also remove you from their Circle. If this happens, this notification will appear.
Main Menu
Main Menu displays access to the Eversense NOW Home page, About page, and the log out page. From the Main Menu, you can access the Home page to see the Eversense CGM users on your list, review information about the Eversense NOW App on the About page, log out of the app, or add a profile picture.
The About page links you to the Eversense CGM website, and provides the app version and release date of the app. Eversense NOW will ask you to confirm before logging out. If you log out of the app, you will need to enter your username and password to re-open the app. You can add your profile picture by tapping on the profile photo in the Main Menu of the Eversense NOW App. Follow the prompts to take or add a picture that is saved on your mobile device. The profile picture you add will also be displayed on the CGM user’s app next to your name.
Viewing CGM Data
The Home Page displays the list of people whose CGM data you can view remotely, along with their most recent CGM value, and a trend arrow indicating direction and rate of change. The list is sorted by Last Name as the default option. You can sort the list by Last Name, Glucose Value, or Status by clicking the desired tab at the top of the page.
Eversense NOW Home Page
To Refresh the Home Page:
- Open the Home Page.
- Swipe down from inside the Home Page (if using an iOS device, when you swipe from the very top of the screen, it opens your iOS widgets instead of refreshing the Home Page). Glucose data from the CGM user is automatically refreshed on your Eversense NOW App about every 5 minutes when you and the CGM user have an internet connection and data sharing is enabled.
Note: When sorting by status, the users with glucose values are displayed
first. Next are the users who are connected but are not displaying a value,
then the offline users. The last to be displayed are the users who are not
connected. For more information of the different statuses, see Status. Trend
Arrows
Next to the Eversense CGM user’s name you will see a trend arrow. The trend
arrow shows the current direction the glucose is going and how fast the
glucose trend is changing.
The app uses the last 20 minutes of continuous glucose data for calculating
glucose trends. When there are not enough sensor values available for the
calculation, the arrow is not displayed.
| Gradually rising or falling glucose levels, falling or rising at a rate
between 0.0 mg/dL and 1.0 mg/dL per minute.
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| Moderately rising glucose level, rising at a rate between 1.0 mg/dL and 2.0
mg/dL per minute.
| Moderately falling glucose levels, falling at a rate between 1.0 mg/dL and
2.0 mg/dL per minute.
| Very rapidly rising glucose levels, rising at a rate more than 2.0 mg/dL per
minute.
| Very rapidly falling glucose levels, falling at a rate more than 2.0 mg/dL
per minute.
Status
There are four different status conditions you may see next to an Eversense
CGM System user’s name. Internet Connection
An internet connection is required in order for the Eversense NOW app to
display the Eversense CGM data.
If the phone is disconnected from the Internet, then this pop up will display:
Until the internet connection is restored, your Eversense NOW list of CGM
users and their glucose data will not be displayed.
Once the internet connection is restored, your Eversense NOW list of CGM users
and their glucose data will be displayed.
Trend Graph
To see more detailed glucose information about a CGM user, tap any Eversense
CGM System user ’s name on the Home Page. The first screen shows a trend graph
of the user’s sensor glucose values for the past three hours. A trend arrow
indicates the direction the current glucose is moving and how fast the glucose
trend is changing.
To refresh the screen, tap the refresh icon. Eversense NOW Alerts
When an Eversense CGM user receives a glucose-related alert, members of their
Circle will also receive the alert from their Eversense NOW App. These alerts
will appear in one of four ways: on your lock screen, as a notification at the
top of your screen, as an in-app pop-up, or on an Apple Watch.
Warning: Glucose information displayed on the Eversense NOW App should not be
used to make treatment decisions. The Eversense NOW App is a secondary display
of Eversense CGM data and should not be used in place of the primary Eversense
CGM display.
Note: Notification mirroring must be enabled in your Apple Watch
notifications settings for Eversense NOW in order to receive glucose alerts on
your Apple Watch.
Alert History
To view the Eversense CGM System user’s Glucose Alert History, swipe your
screen to the left from the trend graph.
The Alert History screen will list the last 20 glucose-related alerts that the
user received in their Eversense CGM App.
These alerts monitor events such as the rising or falling of glucose rates as
well as low or high, and predicted low or high, glucose values (hypoglycemia
or hyperglycemia).
Note: You will only receive predicted high and low glucose alerts if the
Eversense CGM user has predictive alerts enabled. Event Log
To view the Eversense CGM System user’s Event Log, swipe the screen to the
left from the Alert History. The Event Log lists the 20 most recent events
logged by the CGM user. The Event Log shows information entered by the
Eversense CGM user such as calibrations, meals, exercise, blood glucose
values, insulin levels, health, and exercise. If the
user has not entered any Events this log will be empty.
For more information on Eversense products,
visitwww.eversensediabetes.com.
Distributed by: Ascensia Diabetes Care US, Inc.
5 Wood Hollow Road
Parsippany, NJ 07054 USA
844.SENSE4U (844.736.7348)
www.ascensia.com/eversense
Manufactured by: Senseonics, Inc.
20451 Seneca Meadows Parkway Germantown, MD 20876-7005 USA
www.eversensediabetes.com
Documents / Resources
| Apps
eversense NOW
App
[pdf] User Guide
eversense NOW, App, eversense NOW App
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