ENGWE Electric Bike App User Guide

**ENGWE Electric Bike App User Guide

**

APP Download and Installation

Search for “Engwe” from App Store/Google Play, then download and install it on your phone.

Note: Google Play” is a trademark of Google Inc., and App Store” is a trademark of Apple Inc

APP Login and Registration

Since the registered users of the ocial website and the registered users of the App are not on the same server, in order to ensure that the user can use his email password to log in to the App, the user ambiguity is temporarily avoided through interactions that weaken the dierence between logging in and registering; logging in and registering are on the same page, i.e., the user enters his account password, and then he can log in directly, even though he doesn’t have an App account.

1. When you use it for the first time and do not have an account password:

   • Enter your e-mail address and password, and check the box I agree to the agreement, click the “Log ln/Sign Up “button;
   • Select your country address and click “Complete”;
   • Click to get the verication code, the code is valid within 5 minutes, enter the valid code, click next, login successfully, then enter the home page.

2. If you already have an account and password:

   • Enter your e-mail address and password, and check I agree to the agreement, click “Log ln/Sign Up”; login successfully, then enter the home page.

Note:

Please allow ENGWE APP to access your WLAN and cellular data at runtime for successful connection; allow Engwe to use your location and send you notifications.

Access to your WLAN and cellular data

Allow ENGWE to use your location

Allow ENGWE to send you notifications

Forgotten Password

Enter your account password on the homepage, click “Log ln/Sign Up”, you will be prompted with wrong password or you don’t remember your password:

• Enter your email address and click “Forget Password” or don’t enter your email address, click “Forget Password “directly;
• Click “Get Verification Code”, the code will be valid for 5 minutes, enter the valid code and click “Next”;
• Enter the new password and conrm the password, click “Complete And Login”, the two passwords are the same, then enter the home page.

Destination Search

Regardless of whether the user is bound to a vehicle or not, it works as follows:

• Click on the search icon and input the destination;
• APP will provide multiple routes, select a route, click “Navigation”, then enter the navigation page;
• Clear History: Clear history, click it to clear all the search history and hide the clear button.

Home Related Functions

Regardless of whether the user is bound to the vehicle or not, it can be used normally:

• Weather: default display the weather data of the district of the city where the current location is located;
• Map: displays the current location;
• Power Gear and Battery Level: only if the connected model is a BLE model, the power gear and battery level icons will be displayed;
• Total Mileage and Total Mileage Time: the user’s total mileage and the actual riding time used.

Firmware Upgrade – Supported only on P20 models and subsequent smart

models

The firmware version was released on May  10th, the new version is used to initiate Bluetooth to turn on the car lights, daily + when connecting Bluetooth for the first time, to the background to get the current meter whether there is a firmware update, if there is a pop-up window will be displayed to remind the user to upgrade.

• Click “Go”, the upgrade pop-up window will appear;
• Click “Bike upgrade Now”, then enter the upgrade process, please operate by mistake during the upgrade process;
• When “success” is prompted, it means the upgrade is successful.

Start riding

Regardless of whether the user is bound to a vehicle or not, it can be used normally:

• start: Click the start button to bring up the virtual yardstick page from the bottom and start recording the ride;
• Click pause to pause recording;
• Click resume to continue recording;
• Click finish to stop recording, the page will return to the default state.

Account Settings

There are two entrances to the account, and one on the “Me” page.

• Avatar: user’s avatar data is set during the registration process, default avatar is used if it is not set;
• Username: the default name of the system when the user registers, which can be modified by the user;
• Email and country cannot be edited;
• Personal description: if not edited, the front-end default display is slogan: Explore a new way!

Messages

Messages are categorized into operation activities, vehicle after-sales reply messages, App question replies, enterprise information and other related information.

• Reading status: divided into read, unread, unread with a small red dot prompt;
• Message type: plain text message, graphic message, picture message, can be configured in the background message, and this can be sent by appointment or immediately;
• Message detail page type: graphic type, web page type, HTML text type.

Search & FAQ

• Search Entrance: After clicking, enter the search page, search for models and problems encountered, click on the list that comes out of the search to enter the corresponding content details;
• FAQ: users can check the FAQ, manual, logistics policy and other information, if the problem still can’t be solved, you can contact Engwe customer service for help through APP feedback;
• FAQ content can be configured in the background.

Question Feedback

User feedback is categorized into App feedback type and E-Bike feedback type.

1. App Feedback

   • App type: click and enter App Feedback page to give feedback on app-related problems and ideas;
   • Input feedback content: Maximum 2000 characters, letters, punctuation marks, Chinese characters, spaces, etc. are all counted as one word;
   • Upload screenshots: the image support to visit the album to select more images, add up to 6 screenshots, reach 6, then do not show the add button;
   • Star rating: default fill in 3 stars, users can click and modify;
   • Submit contact information: the input box is no more than 50 characters, and cannot be input after exceeding it;
   • Submit: the button is gray by default and cannot be clicked, when all the required items are entered, highlight the display; Submit Successfully, Toast prompts Submit Successfully, and randomly exit the user feedback page to the previous page.

2. E-Bike Feedback

   • E-Bike type: you need to add a car first and then click to enter the E-Bike problem list page, users can give feedback on E-Bike related problem
   • Select problem: APP doesn’t support Repair and Return; user clicks on the entry, a selection box pops up to show all the problems, select and problem into the entry;
   • Input feedback content: Maximum 2000 characters, letters, punctuation marks, Chinese characters, spaces, etc. are counted as one word;
   • Upload screenshots: the image support to visit the album multi-selected images, add up to 6 screenshots, reach 6, then do not show the add b Star rating: default fill in 3 stars, users can click and modify;
   • Submit contact information: the input box is no more than 50 characters, beyond which no input is allowed;
   • Submit: button default gray unclickable, when the required items are all entered into the content, highlight the display, Submit Successfully, 1 prompts Submit Successfully, randomly exit the user feedback page to the previous page.

Binding of vehicles

Same as “Bind My Bike” in “My page, the page of adding a new car is so complicated mainly to get the information of user’s order and so on, for the subsequent marketing service

1. Bind My Bike
   • Entrance of Bind My Bike: Click on the Bind My Bike card, enter the right page, select the car model;
   • Selected model: user clicks on the model, enters the color list of the corresponding model on the right, selects the color,
   • Selected color: users click on the color of the corresponding model, select the color, and enter the right sales channel page,
   • Selected purchase channel: users click on the channel to enter the right information entry page, Binding: after filling in the information, click “complete”, then a pop-up window will appear, click “Cancel”, then the binding is successful and jump to the previous page.

Bluetooth Binding

Bluetooth Vehicle Connection: When the vehicle model is BLE, the user clicks the complete button and a pop-up window prompts the user whether to make a vehicle connection;

• After filling in the information, click “complete” a pop-up window will appear, click “Confirm”, then enter the Bluetooth binding page:
• Bluetooth search: the searched vehicles will be displayed;
• Connect: Select the vehicle to be connected, click “Connect to connect, and then jump to the previous page after successful connection.

Vehicle Management

Support binding multiple vehicles:

• Entrance of vehicle list: when user has more than or equal to 1 vehicle, click on any one of the vehicles to enter the vehicle list page;
• Switch default vehicle: when vehicle A is selected as default, turn on the switch of vehicle B will pop up the pop-up window on the left, users click “conform” button to switch;
• View Vehicle Information: you can copy the vehicle information;
• Unbind Vehicle: click “Unbind My Bike” button, the left pop-up window will appear, click “confirm” button to unbind the vehicle, the list will be refreshed automatically and the card will disappear.

Riding Data Summary

Show all statistics for all vehicles of the user:

Click and jump to the standalone site
Distance: total mileage, i.e., all mileage recorded when the car is bound or unbound, the summary of the user’s riding mileage, and all the user’s mileage data from registration to the present, no data display 00km;
Avg. Speed: average speed, no data available 00km/h;
Duration: the total accumulated riding time, the maximum unit is hour, the minimum unit is second;
Statistic card: default to show all the data in the last 7 days, the last bar is today;
Total: summary mileage of the last 7 days, 0 show 0 km;
Duration: total accumulated riding time, the maximum unit is hour, the minimum unit is second;

Cycling Statistics

Display statistics of all the user’s rides:

• Entrance to riding data: click on the data summary and statistics card to enter the riding statistics page;
• Time selection: you can view the riding situation according to the time;
• Riding data details: click on the list to enter the riding data details page.

Take a picture

There are two photo portals and one on the “Me” page

• The first time a new user opens the app, a pop-up reminds them to take a photo
• Click on the photo button, if you have not yet authorized to take pictures, pop-up window prompts authorization, click “OK”, you can take pictures, you can switch the front and rear cameras, turn on and off the flash light in the process of taking pictures;
• Click “Done”, you can view the photos in the local album “ENGWE” of your cell phone system and “My Page” of the app

My Home Page

There are two entrances to my homepage and one on the “Me” page:

• Click on “Avatar” to go to my homepage
• Click “Click here go to system album” to jump to the system album of your phone

1. Photos: total for all photos, real-time statistics, click to jump to “Gallery”;
2. Album: total for all albums, real-time statistics, click to jump to “Album”;
3. Places: according to the photo location statistics, real-time statistics, click to jump to “Places”.

Google Play

App Store

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>