AT5Z6UA ABAHP Pro SFF 400 G9 Desktop PC User Guide

: September 25, 2024
: HP

Table of Contents

AT5Z6UA ABAHP Pro SFF 400 G9 Desktop PC
Product Information
Product Usage Instructions
FAQ
Legal information
Locating HP resources
Product notifications Technical specifications
Locating HP resources
Product updates
Computer features
Using an optional security lock
Backing up, restoring, and recovering
Using HP PC Hardware Diagnostics
Specifications
Accessibility
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

AT5Z6UA ABAHP Pro SFF 400 G9 Desktop PC

Product Information

Specifications

Operating Environment: The product is designed to operate within a temperature range of 10°C to 35°C.
Connectivity: USB Type-C port for data transfer and charging. DisplayPortTM for video output.
Compatibility: Compatible with Microsoft Windows operating system.

Product Usage Instructions

Operating Guidelines and Routine Care

Ensure the product is placed on a flat, stable surface to prevent any accidents.
Keep the product away from direct sunlight and sources of heat to avoid overheating.
Regularly clean the product using a soft, dry cloth to maintain its appearance.

Shipping Preparation

Before shipping the product, ensure it is powered off and disconnected from any external devices.
Use the original packaging or a similar sturdy box to protect the product during transit.

Electrostatic Discharge

To prevent damage from electrostatic discharge, handle the product on a static-free surface or use an anti-static wrist strap.
Avoid touching sensitive components directly and discharge any static electricity by touching a grounded metal object before handling the product.

FAQ

Q: What should I do if some features mentioned in the manual are not available on my computer?
- A: If certain features are not available, please refer to the latest user guides on http://www.hp.com/support for specific information related to your product model.
Q: How can I obtain a full refund for the product?
- A: To request a full refund, please contact your seller within 14 days of purchase and follow their refund policy guidelines.

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Legal information

© Copyright 2022 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: October 2022
Document Part Number: N31631-001

Product Notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/ SmodeFAQ.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

About this guide
This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task.

Locating HP resources

Read this chapter to learn about where to find additional HP resources.

Product information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Where to find product information

Location

Technical specifications
Regulatory, Safety, and Environmental Notices

To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link. Select Search all QuickSpecs, type your model name in the search box, and then select Go.
See the Regulatory, Safety, and Environmental Notices for product regulatory information. You can also see the Agency/Environmental label.

System board
Serial number, Agency/Environmental, and operating system labels

To access this guide:
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
A diagram of the system board is located on the inside of the chassis. Additional information is located in the computer Maintenance and Service Guide on the web at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.
The serial number, Agency/Environmental, and operating system labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door.

Support

To locate resources that provide support and warranty information, use this table.

Table 1-2 Where to find support information

Topic

Location

Product support

For HP support, go to http://www.hp.com/support.

Here you can access the following types of support: Online chat with an HP technician Support telephone numbers HP service center locations

Locating HP resources 1

Table 1-2 Where to find support information (continued)

Topic

Location

Warranty information

To access this document:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

or

Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet to access the latest version of the warranty.

You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your name, phone number, address, and product name.

Product documentation

To locate resources that provide product documentation, use this table.

Table 1-3 Where to find product documentation

Topic

Location

HP user documentation, white papers, and third-party documentation

User documentation is located on your hard drive. Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/ support and follow the instructions to find your product. Then select Manuals. The documentation includes this user guide and the Maintenance and Service Guide.

Product notifications Technical specifications

Subscriber’s Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at https://h41369.www4.hp.com/.
The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/quickspecs/.

Bulletins and Notices

To find advisories, bulletins, and notices:

1. Go to http://www.hp.com/support.

2. Follow the instructions to find your product.

3. Select Advisories or Bulletins and Notices.

Product diagnostics
To locate resources that provide product diagnostics tools, use this table.

Locating HP resources

2 Chapter 1 Locating HP resources

Table 1-4 Where to find diagnostics tools

Topic

Location

Diagnostics tools

For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

POST error codes

See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Product updates

To locate resources that provide product updates, use this table.

Table 1-5 Where to find product updates

Topic

Location

Driver and BIOS updates Operating systems

Go to http://www.hp.com/support and select Software and Drivers to verify that you have the latest drivers for the computer.
For information about Windows® operating systems, go to http://www.support.microsoft.com.

Product updates

2 Computer features
This chapter provides you with an overview of your computer’s features.
Standard configuration features
To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation. See Changing from desktop to tower orientation on page 10.
Front panel components

To identify the front panel components, use these illustrations and tables. NOTE: Refer to the illustration that most closely matches your computer. NOTE: Drive configuration varies by model. Some models have a bezel blank that covers one or more drive bays.
4 Chapter 2 Computer features

Table 2-1 Identifying the front panel components

Front panel components

(1)

USB Type-C® 20 Gbps signaling rate port with (6)

HP Sleep and Charge

(2)

USB Type-A 10 Gbps signaling rate ports (3)

(7)

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

(3)

USB Type-A port with HP Sleep and Charge

(8)

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

(4)

SD card reader (optional)

(9)

Power button Hard drive activity light Slim optical drive (optional) Optical drive eject button (optional)

(5)

Audio-out (headphone)/Audio-in (microphone)

combo jack

NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets.
NOTE: Your model might have additional components available from HP.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.

NOTE: Drive configuration varies by model. Some models have a bezel blank that covers one or more drive bays.

Front panel components

Table 2-2 Identifying the front panel components

Front panel components

(1)

USB Type-C 10 Gbps signaling rate port with (5)

HP Sleep and Charge

(2)

USB Type-A 10 Gbps signaling rate ports (3)

(6)

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

(3)

SD card reader (optional)

(7)

Power button Hard drive activity light
Slim optical drive (optional)

(4)

Audio-out (headphone)/audio-in (microphone) (8)

Optical drive eject button (optional)

combo jack

NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets.
NOTE: Your model might have additional components available from HP.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.

Rear panel components
To identify the rear panel components, use these illustrations and tables. NOTE: Refer to the illustration that most closely matches your computer.

6 Chapter 2 Computer features

Table 2-3 Identifying the rear panel components

Rear panel components

(1)

Audio-out jack for powered audio

(6)

devices*

(2)

DisplayPortTM monitor connectors (2) (7)

(3)

HDMI port (select products only)

(8)

USB Type-A 5 Gbps signaling rate ports (3)
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
USB Type-A port
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
Power connector

(4)

RJ-45 (network) jack

(9)

Serial port (optional)

(5)

USB Type-A port (2)**

(10)

Security cable slot

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

*When you plug in a device, a menu opens enabling you to select either the Line Out or Line In option.

**From these ports, you can turn on the computer or wake it from Hibernation if you have a keyboard or mouse connected.

NOTE: Your model might have additional ports available from HP.

When you install a graphics card in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.

You can disable the system board graphics by changing settings in BIOS F10 Setup.

Rear panel components

Table 2-4 Identifying the rear panel components

Rear panel components

(1)

Audio-out jack for powered audio

(6)

devices*

(2)

DisplayPort monitor connectors (2) (7)

(3)

HDMI port (select products only)

(8)

USB Type-A port (2)**
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
USB Type-A 5 Gbps signaling rate ports (3)
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
Power connector

(4)

Optional port

(9)

Serial port (optional)

(5)

RJ-45 (network) jack

(10)

Security cable slot

*When you plug in a device, a menu opens enabling you to select either the Line Out or Line In option.
**From these ports, you can turn on the computer or wake it from Hibernation if you have a keyboard or mouse connected.
NOTE: Your model might have additional ports available from HP.
When you install a graphics card in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.

Computer features

8 Chapter 2 Computer features

Table 2-5 Identifying the rear panel components

Rear panel components

(1)

Audio-out jack for powered audio

(7)

devices*

(2)

DisplayPort monitor connector

(8)

USB Type-A 5 Gbps signaling rate ports (3)
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
Power connector

(3)

HDMI port (select products only)

(9)

Accessory security lock loop

(4)

Optional port

(10)

Serial port (optional)

(5)

RJ-45 (network) jack

(11)

Security cable slot

(6)

USB Type-A port (2)**

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

*When you plug in a device, a menu opens enabling you to select either the Line Out or Line In option.

**From these ports, you can turn on the computer or wake it from Hibernation if you have a keyboard or mouse connected.

NOTE: Your model might have additional ports available from HP.

When you install a graphics card in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.

You can disable the system board graphics by changing settings in BIOS F10 Setup.

Rear panel components

Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance.
Changing from desktop to tower orientation
You can use the computer in a tower orientation with an optional tower stand that you can purchase from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Remove or disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs and USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
10 Chapter 2 Computer features

5. Position the computer so that its right side faces up, and place the computer in the optional stand.

6. Reconnect the power cord and any external devices, and then turn on the computer. NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
7. Lock any security devices that were disengaged before the computer was moved.
Using an optional security lock
You can use different types of locks (purchased separately) to secure the computer.
Security cable lock
You can secure the computer with a security cable lock.

Padlock
You can secure the computer with a padlock.

Using an optional security lock

HP Business PC Security Lock V2
You can secure all of the devices at your workstation using the HP PC Security Lock V2.
12 Chapter 2 Computer features

1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (1), and then snap the cover onto the base of the cable fastener (2). Screws are not provided.
2. Loop the security cable around a stationary object.
HP Business PC Security Lock V2 13

3. Slide the security cable through the security cable fastener.
4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the cable guide through the center of the monitor lock (3).
14 Chapter 2 Computer features

5. Slide the security cable through the security guide installed on the monitor.
6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (1), and then place the accessory cables into the base of the fastener (2). The screw is not provided.
HP Business PC Security Lock V2 15

7. Slide the security cable through the holes in the accessory cable fastener. 8. Screw the lock to the chassis using the screw provided. 16 Chapter 2 Computer features

9. Insert the plug end of the security cable into the lock (1), and push the button in (2) to engage the lock. Use the key provided to disengage the lock.
When you have completed all steps, all of the devices at your workstation are secured.
HP Business PC Security Lock V2 17

Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 19 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop cannot load.
18 Chapter 3 Backing up, restoring, and recovering

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 19.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on page 19.
For more information about the first two methods, see the Get Help app:
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 19 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Creating a system restore 19

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu.
For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. or Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP Sure Recover, an administrator or user can restore the system and install: Latest version of the operating system Platform-specific device drivers Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation.
20 Chapter 3 Backing up, restoring, and recovering

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 22.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
You have several options after you receive a failure ID:
Select Next to open the Event Automation Service (EAS) page, where you can log the case. Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant:
1. Complete one of the following tasks:
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics.
Using HP PC Hardware Diagnostics 21

3. Select Run hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu:
1. Select the Start button, and then select All apps. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive. The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box. 2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
22 Chapter 4 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem, complete one of these tasks: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support – Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
Installing HP PC Hardware Diagnostics Windows 23

a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 24.
b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure. 1. From the Start menu, open the HP System Information Application or enter Fn+Esc. 2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer. NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive.
24 Chapter 4 Using HP PC Hardware Diagnostics

NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations. Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 25

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
Set a location for storing the test results. You can also set the user name and password that you use for uploads.
Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.

Using HP PC Hardware Diagnostics

Specifications

When you travel with or store your computer, the operating specifications provide helpful information.

Operating environment

Use the operating specifications for helpful information when you travel with or store your computer.

Table 5-1 Operating environment specifications

Factor

Metric

U.S.

Temperature

Operating (writing to optical disc)

5°C to 35°C

41°F to 95°F

Nonoperating

20°C to 60°C

4°F to 140°F

Relative humidity (noncondensing) Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)

Operating Nonoperating

15 m to 3,048 m 15 m to 12,192 m

50 ft to 10,000 ft 50 ft to 40,000 ft

Specifications

6 Computer operating guidelines, routine care, and shipping preparation
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented
sides of the computer and above the monitor to permit the required airflow.
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also restricts airflow.
Never operate the computer with the access panel or any of the expansion card slot covers removed.
Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s recirculated or preheated air.
To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the previous operating guidelines still apply.
Keep liquids away from the computer and keyboard. Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including
sleep states.
Turn off the computer before you do either of the following tasks: Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might discolor or damage the finish. See Removing dirt and debris from your computer on page 29 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 29 for guidelines to help prevent the spread of harmful bacteria and viruses.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.
28 Chapter 6 Computer operating guidelines, routine care, and shipping preparation

Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex- sensitive) when cleaning the surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 29 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 29, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex- sensitive) when cleaning the surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
Removing dirt and debris from your computer 29

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off.
2. Remove and store all removable media. 3. Turn off the computer and external devices. 4. Disconnect the power cord from the AC outlet, and then from the computer. 5. Disconnect the system components and external devices from their power sources and then from
the computer. NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the computer. 6. Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them.
30 Chapter 6 Computer operating guidelines, routine care, and shipping preparation

7 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact–for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge 31

Accessibility

HP’s goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 33.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company’s diversity objectives and helps ensure that the benefits of technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a standalone basis or with appropriate assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:
Raise the level of awareness of accessibility issues within HP, and provide employees with the training they need to design, produce, market, and deliver accessible products and services.
Develop accessibility guidelines for products and services, and hold product development groups accountable for implementing these guidelines where competitively, technically, and economically feasible.
Involve people with disabilities in the development of accessibility guidelines and in the design and testing of products and services.
Document accessibility features, and make information about HP products and services publicly available in an accessible form.
Establish relationships with leading assistive technology and solution providers. Support internal and external research and development that improves assistive technology
relevant to HP products and services.
32 Chapter 8 Accessibility

Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation–a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, can also provide evaluation information. You will want to ask about the individual’s experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and available in your country or region, that are included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation.
HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select Office of Aging and Accessibility.
HP computers: For Windows products, go to http://www.hp.com/support, type Windows Accessibility Options in the Search our knowledge search box. Select the appropriate operating system in the results.
HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select Monitors or Accessories.
International Association of Accessibility Professionals (IAAP) 33

If you need additional support with the accessibility features on your HP product, see Contacting support on page 36.
Additional links to external partners and suppliers that may provide additional assistance:
Microsoft Accessibility information (Windows and Microsoft Office)
Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as performance-based requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and self- contained closed products.
Mandate 376 EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content:
Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast)
Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability)
Understandable (by addressing readability, predictability, and input assistance)
Robust (for instance, by addressing compatibility with assistive technologies)

Accessibility

Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. United States Canada Europe Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related limitations. American Association of People with Disabilities (AAPD) The Association of Assistive Technology Act Programs (ATAP) Hearing Loss Association of America (HLAA) Information Technology Technical Assistance and Training Center (ITTATC) Lighthouse International National Association of the Deaf National Federation of the Blind Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI) W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-related limitations. California State University, Northridge, Center on Disabilities (CSUN) University of Wisconsin – Madison, Trace Center University of Minnesota computer accommodations program
Legislation and regulations 35

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related limitations. ADA (Americans with Disabilities Act) Technical Assistance Program ILO Global Business and Disability network EnableMart European Disability Forum Job Accommodation Network Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products: Use TRS/VRS/WebCapTel to call 877-656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time. Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products: Call 888-259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.