tp-link C500-V2 Outdoor Pan Tilt Security Wi-Fi Camera User Guide

tp-link C500-V2 Outdoor Pan Tilt Security Wi-Fi Camera

Specifications:

• Product: Outdoor Pan/Tilt Security Wi-Fi Camera
• Features: Pan/Tilt function, Wi-Fi connectivity, Night vision, Two-way audio
• Compatibility: Tapo app
• Power Source: DC power adapter
• Storage: microSD card slot (card not included)

Product Usage Instructions

Set Up Your Camera:

1. Download Tapo App: Get the Tapo app from the App Store or Google Play, or scan the QR code provided.
2. Log In: Open the app and log in with your TP-Link ID or create an account if you don’t have one.
3. Add Your Camera: Tap “Add Device” in the app, search for your model, and follow the instructions to complete the setup.

Using Amazon Frustration-Free Setup:
What is Amazon Frustration-Free Setup?
LED Indications during Amazon Frustration-Free Setup:

• Blinking red and green: Status – Ready for setup
• Blinking amber: Status – FFS setup in progress
• Solid green: Status – Working properly

If LED does not turn solid green, you can add the Tapo device manually by pressing the Reset button on the device and following app instructions.

Install a microSD Card:

1. Access microSD Card Slot: Manually rotate the camera downwards and open the silicone cover to find the slot.
2. Insert microSD Card: Insert a compatible microSD card for local recording. Initialize it through the Tapo app.
3. Manage Card Settings: Go to Camera Settings > microSD Card in the Tapo app to check card status or format the card.

Frequently Asked Questions (FAQ):

1. Q: What should I do if my Tapo Camera is not connecting to Wi-Fi?
   A: Make sure you are within range of your Wi-Fi network. Check if the camera’s LED indicates “Connecting to Wi-Fi.”
   If issues persist, try restarting your router and camera.

2. Q: Can I use multiple Tapo Cameras with one Tapo app account?
   A: Yes, you can add multiple cameras to your Tapo app account and manage them simultaneously.

About This Guide

This guide provides a brief introduction to the Outdoor Pan/Tilt Security Wi- Fi Camera and the Tapo app, as well as regulatory information. Please note that features available in Tapo may vary by model and software version. Tapo availability may also vary by region. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Tapo Camera experience.

Conventions
In this guide, the following convention is used:

menus, items, buttons and so on.
Underline| Hyperlinks are in blue and underlined. You can click to redirect to a website.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.

More Info

• Specifications can be found on the product page at https://www.tapo.com.
• Our Technical Support and troubleshooting information can be found at https://www.tapo.com/support/.
• The setup video can be found at https://www.tp-link.com/support/setup-video/#cloud-cameras.

Introduction

Outdoor Pan/Tilt Security Wi-Fi Camera is a full-featured weatherproof security camera that you can access from anywhere. Receive instant notifications and check feeds when the motion is detected. Moreover, the automatic siren system will trigger light and sound to frighten away unwanted visitors after the camera detects motion.
Day or night, rain or shine, the Tapo camera protects what you love most.

• Smart Motion Tracking – Tracks and follows a subject smartly, keeping it within the camera’s field of view.

• 1080p Full HD Live View – Reveals sharp images and vivid details.

• Patrol Mode – Keep the camera cruise between two customized points for dynamic monitoring.

• Person Detection – Notifies you when a person is detected.

• Local* and Cloud* Storage – Save recorded videos to an installed microSD card (up to 512 GB), or use Tapo Care** cloud storage service.

• microSD card must be purchased separately.
  **Subscribe for cloud storage at https://www.tapo.com/tapocare/

  • IP65 Weatherproof – Offers excellent waterproof and dustproof performance for outdoor scenarios.
  • Customizable Sound Alarm – Record your own audio as an alarm to extend your usage.
  • Color Night Vision – Enhances your security by revealing vivid colors with built-in spotlights.
  • Two-Way Audio – Communicate remotely with a delivery person in real time.
  • Multiple Installation Options – Use the mounting screws, template and loops* to install on any wall, ceiling or pole for the perfect view.

• Mounting loops purchased separately.

Appearance

1. White Light LEDs
2. IR LEDs
3. Lens
4. System LED
5. Microphone
6. Reset
7. microSD Card Slot
8. Speaker
9. DC Power Connector

Reset Button
Open the silicone cover. While the camera is powered on, use a pin to press and hold the RESET button to reset the camera.

• Press and hold for 5s: Reset Wi-Fi settings only
• Press and hold for 10s: Reset to factory settings

microSD Card Slot
Open the silicone cover and insert a microSD card. Initialize it on the Tapo app for local recording. microSD card not included.

DC Power Connector
Used to connect to the provided DC power adapter

System LED Indication

Set Up Your Camera

Follow the steps below to get started with your new camera.

Step 1. Download Tapo App
Get the Tapo app from the App Store or Google Play, or by scanning the QR code below.

Step 2. Log In
Open the app, and log in with your TP-Link ID. If you don’t have an account, create one first.

Step 3. Add Your Camera
Tap the + button > Add Device in the app and search for your model. Follow app instructions to complete the setup.

Set Up Using Amazon Frustration-Free Setup

What is Amazon Frustration-Free Setup?
Amazon Frustration-Free Setup can help connect and set up Tapo smart devices in fewer steps, without having to remember and re-enter your Wi-Fi password on each device.

To use this feature, confirm the following:

• The new Tapo device supports Amazon FFS.
• The new Tapo device is purchased from Amazon.
• You have an Amazon FFS enabled Alexa device or router.
• You have saved your Wi-Fi information to Amazon by using Alexa echo.
• Your Tapo device and router are on the same network as your Alexa echo.

LED Indications during Amazon Frustration-Free Setup

If the LED does not turn solid green after a long time, you can try to add the Tapo device manually. (Press the Reset button on your Tapo device once. Then open the Tapo app, tap the + button on the page, select your device model, and follow the app instructions. )

How to use Amazon Frustration-Free Setup with Tapo devices

1. Open the Amazon Alexa app. Then tap More and select Skills & Games.
2. Enter Tapo in the search bar and choose Tapo.
3. Tap the ENABLE TO USE button.
4. Log in with your TP-Link ID that has bound to your Tapo device, and tap Authorize. After authorized successfully, the message Tapo has been successfully linked will come up.
5. Plug in your Tapo device and the setup will complete automatically in two minutes.

For setting up more Tapo devices, just plug in and enjoy!
Done!
If this device displays on the Home page in the Tapo app, it indicates this device has been successfully associated with your Amazon account and joined your Wi-Fi network automatically. If this device does not display on the Home page in the Tapo app, try setting it up manually. (Tap the + button on the page, select your device model, and then follow the app instructions.)

Install a microSD Card

Follow the steps below to install the microSD card for local recording.
You can go to Camera Settings > microSD Card in the Tapo app to check the card status or format your card.

1. Manually rotate the camera downwards. Open the silicone cover to find the microSD card slot.
2. Identify the direction of the microSD card and carefully insert the card into the slot. Push in the card until you hear a clicking sound.

Mount Your Camera

When you finish adding your camera in the Tapo app, you can mount it on a wall or ceiling with the provided mounting template and screws. You can also mount it on the pole with mounting loops. Follow the steps below to mount your new camera.

Note: The camera is not waterproof when set on a table or shelf. Mount the camera via Option 1-3 when installing outdoors.

Option 1: Wall Mount

1. Affix the Camera and Bracket
   Route the camera power cord through the opening of the bracket. Use two bracket screws to affix the bracket and the camera.

2. Drill Holes
   Stick the mounting template to the desired mounting place. Drill four screw holes according to the template.

3. Mount the Camera
   Insert four mounting anchors into the holes, then use the mounting screws to affix the camera and bracket over the anchors.

4. Power Up the Camera
   Connect the camera to a power outlet using the provided power adapter. Install the waterproof seal for the power connectors.

Option 2: Overhang Mount

1. Affix the Camera and Bracket
   Route the camera power cord through the opening of the bracket. Use two bracket screws to affix the bracket and the camera.

2. Drill Holes
   Stick the mounting template to the desired mounting place. Drill four screw holes according to the template.

3. Mount the Camera
   Insert four mounting anchors into the holes, then use the mounting screws to affix the camera and bracket over the anchors.

4. Power Up the Camera
   Connect the camera to a power outlet using the provided power adapter. Install the waterproof seal for the power connectors.

Option 3: Pole Mount

1. Affix the Camera and Bracket
   Route the camera power cord through the opening of the bracket. Use two bracket screws to affix the bracket and the camera.

2. Mount the Camera
   Mount the camera on the pole using two pole-mounting loops (loop width ≤ 12mm).
   Pole-mounting loops are not included.

3. Power Up the Camera
   Connect the camera to a power outlet using the provided power adapter. Install the waterproof seal for the power connectors.

Install Waterproof Items
When the camera is installed outdoors, please install waterproof items to waterproof your camera. Make sure each part is securely attached and the water-proofing rings are flush to keep out water. Follow the steps below to install waterproof items.

Install Waterproof Seal for Power Connectors
Connect the camera to a power outlet using the provided power adapter. Install the waterproof seal for the power connectors when the camera is installed outdoors.

Authentication

FCC compliance information statement

• Product Name: Outdoor Pan/Tilt Security Wi-Fi Camera
• Model Number: Tapo C500

Responsible Party:
TP-Link USA Corporation

• Address: 10 Mauchly, Irvine, CA 92618
• Website: http://www.tp-link.com/us/
• Tel: +1 626 333 0234
• Fax: +1 909 527 6804
• E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. “To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”

We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

• Issue Date: 2024-08-16

FCC compliance information statement

• Product Name: I.T.E. Power Supply
• Model Number: T090085-2B1

Responsible Party:
TP-Link USA Corporation

• Address: 10 Mauchly, Irvine, CA 92618
• Website: http://www.tp-link.com/us/
• Tel: +1 626 333 0234
• Fax: +1 909 527 6804
• E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Issue Date: 2024-08-16

CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY (the maximum transmitted power)
2412MHz—2472MHz (20dBm)

EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863. The original EU Declaration of Conformity may be found at https://www.tapo.com/en/support/ce/.

RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. The device complies with RF specifications when the device used at 20 cm from your body.

UKCA Mark
UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.tapo.com/support/ukca/.

Canadian Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)

Korea Warning Statements:
NCC Notice & BSMI Notice

Outdoor Pan/Tilt Security Wi-Fi Camera                              ：Tapo C500

Equipment name Type designation (Type)

Unit| Restricted substances and its chemical symbols
Lead
(Pb)| Mercury
(Hg)| Cadmium
(Cd)| Hexavalent chromium
(Cr+6)| Polybrominated biphenyls
(PBB)| Polybrominated diphenyl ethers
(PBDE)
PCB| ○| ○| ○| ○| ○| ○
| ○| ○| ○| ○| ○| ○
---|---|---|---|---|---|---
| −| ○| ○| ○| ○| ○
| −| ○| ○| ○| ○| ○
Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.
Note 2：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 3：The “−” indicates that the restricted substance corresponds to the exemption.

Safety Information

• Keep the device away from fire or hot environments. DO NOT immerse in water or any other liquid.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
• Do not use damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended
• Do not use the device where wireless devices are not allowed.
• Adapter shall be easily accessible.
• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
• Adapter should be used indoors where the ambient temperature is lower than or equal to 40ºC.
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
• Operating Temperature: -30 ºC ~ 60 ºC (-22°F ~ 140°F )
• Adapter should be used indoors where the ambient temperatureis lower than or equal to 40°C.

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product  label

Symbols may vary from products

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.
| Caution, avoid listening at high volume levels for long periods
| Disconnection, all power plugs
m| Switch of mini-gap construction
---|---
µ| Switch of micro-gap construction (for US version)
Switch of micro-gap / micro-disconnection construction (for other versions except US)
ε| Switch without contact gap (Semiconductor switching device)

References

• Link: Simple, secure one-click payments
• Tapo | Smart Devices for Smart Living
• Regulatory Compliance | Tapo
• UKCA | Tapo
• Tapo Care | Tapo

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