Abbott My Heart Health Software User Guide

: September 12, 2024
: Abbott

Table of Contents

My Heart Health Software
Specifications
Product Usage Instructions
Updating the myMerlinPulse Mobile App:
End User License Agreement (EULA) and Privacy Notice:
For Android 8 OS Users:
- FAQ
How do I update the myMerlinPulse Mobile App?
What should I do after updating the app?
What if I am using an Android phone with OS 8 or below?

My Heart Health Software

“`html

Specifications

Product Name: myMerlinPulse Mobile App
Compatibility: Android OS 9 or higher, iOS
Developer: Abbott

Product Usage Instructions

Updating the myMerlinPulse Mobile App:

To update the app to the latest version:

If auto-update is enabled, the update process will be
automatic.
If auto-update is not enabled, follow these steps:
- Visit the Apple App Store or Google Play Store.
- Search for “myMerlinPulse” and tap on the update bar.
- Open the myMerlinPulse Mobile App to complete the update
  process.

End User License Agreement (EULA) and Privacy Notice:

After updating, open the app to carefully read and accept the
EULA and Privacy Notice.

For Android 8 OS Users:

If you are using Android OS 8 or below:

You need to upgrade to Android OS 9 or higher.
To upgrade:
- Connect to Wi-Fi.
- Navigate to Settings > System > System Update on your
  phone.
- Follow on-screen instructions to download and install the
  update.

FAQ

How do I update the myMerlinPulse Mobile App?

To update the app, either enable auto-update for automatic
updates or visit the respective app store to manually update the
app.

What should I do after updating the app?

After updating, open the app to read and accept the End User
License Agreement (EULA) and Privacy Notice.

What if I am using an Android phone with OS 8 or below?

If you are using an older Android OS, you need to upgrade to
Android OS 9 or higher to continue using the app. Follow the
provided instructions for upgrading your phone’s operating
system.

“`

myMerlinPulseTM Mobile App Software Update Process

It’s time to update your myMerlinPulse Mobile App to the latest version. Please reference the app update process below.
Rest assured the app update will not affect how your heart device monitors your heart rhythm.
We hope you enjoy the new myMerlinPulse Mobile App experience only from Abbott.
Note:
· Always update your app as soon as possible for the best experience and updates.
· If using your own mobile phone, please turn on Auto App Updates in your phone’s Google Play or Apple App Store settings to automatically install new app updates.
· If using an Abbott-provided mobile transmitter, app updates will occur automatically and no action is needed.
myMerlinPulse Mobile App Update Process:
If auto-update is enabled, the update process will be completed automatically.
If auto-update is not enabled, you can update your app by visiting the Apple App Store or Google Play and search for “myMerlinPulse.” Tap the update bar and open the myMerlinPulse Mobile App to complete the update process.

App Store

myMerlinPulseTM

Google Play

Once the update is complete, please open the app to carefully read and accept the End User License Agreement (EULA) and Privacy Notice.
Now you are ready to use the latest version of the myMerlinPulse Mobile App.
For Android 8 OS Users:
If you are using your own Android mobile phone with operating system (OS) 8 or below, you will need to upgrade to Android OS 9 or higher. To upgrade your phone’s operating system, connect to Wi-Fi, navigate to the phone Settings app, tap System > System Update. Follow any on-screen instructions to download and install the update. If your mobile phone does not show an update option, it may not support OS 9 or higher. In that case, please contact Abbott Remote Care Technical Support Team.
Troubleshooting:
If you experience a problem after attempting to upgrade your app, ensure you have a strong cellular or Wi-Fi connection on your mobile phone. Then tap Try Again’ to attempt the update process again. If the problem persists, you will be prompted toTry Again’ or Unpair & Restart’. TappingUnpair & Restart’ will restart the app set-up process and requires that you take action to re- pair your heart device to the myMerlinPulse app. If you see the “Update Unsuccessful” screen and need support, please contact the Abbott Remote Care Technical Support Team designated for your country or region to help complete the update. Please find contact info of your local Remote Care Technical Support Team on the next page or discuss with your clinic.

AMERICAS
United States and Canada · Clinician

myMerlin@abbott.com

· Mobile App Patients

myMerlin@abbott.com

INTERNATIONAL SUPPORT

Austria

CRMTechnischerSupport@abbott.com

Belgium

merlinsupportbenelux@abbott.com

France

telecardiologie@abbott.com

Germany

CRMTechnischerSupport@abbott.com

Ireland

ukiesyncup@abbott.com

Italy

supportomerlin@abbott.com

Luxembourg

merlinsupportbenelux@abbott.com

Netherlands

merlinsupportbenelux@abbott.com

Spain

soporte.merlin@abbott.com

United Kingdom

ukiemerlin@abbott.com

APAC
Australia China Hong Kong India Malaysia New Zealand Singapore Taiwan Thailand

remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com remotecareapac.techsupport@abbott.com

JAPAN
Japan

remotecare.jpn@abbott.com

1-877-696-3754 Mon – Fri 8am-8pm ET
1-877-756-4873 Mon – Fri 8am-8pm ET
+43 800 090 020 +32 800 1 22 33 +33 800 000 565 +49 6196 77 444 +353 1800 719 893 +39 02 3596 1070 +32 800 1 22 33 +31 800 020 1729 +34 900 94 32 39 +44 800 389 2714
+61 1800 899 081 +86 2123067509 +85 229967615 +91 4044600102 +604 4887997 +64 800 785 833 +65 69148090 +88 6287522241 +66 27966500
+81 120 989 790

Abbott 15900 Valley View Court, Sylmar, CA 91342 Tel: +1 818 362 6822 Abbott.com
Rx Only Brief Summary: Prior to using these devices, please review the Instructions for Use for a complete listing of indications, contraindications, warnings, precautions, potential adverse events and directions for use.
TM Indicates a trademark of the Abbott group of companies. Indicates a third- party trademark, which is property of its respective owner. Bluetooth and Bluetooth logo are registered trademarks of Bluetooth SIG, Inc.
© 2024 Abbott. All Rights Reserved. MAT-2310771 v2.0 | Item approved for Global Use.