Cisco Jabber Unified Communications Solution Delivers User Guide
- September 12, 2024
- Cisco
Table of Contents
Cisco Jabber Unified Communications Solution Delivers
“`html
Specifications:
-
Product: Cisco Jabber
-
Version: 2024
-
Release Date: March 18, 2024 – April 9, 2024
-
Manufacturer: Cisco Systems, Inc.
-
Headquarters: 170 West Tasman Drive San Jose, CA 95134-1706
USA -
Website: http://www.cisco.com
-
Contact Tel: 408 526-4000
Product Usage Instructions:
Software License and Warranty:
Refer to the information packet that shipped with the product
for software license and limited warranty details. Contact your
Cisco representative if you need a copy.
Disclaimer:
All information in this manual is believed to be accurate but is
presented without warranty. Users are responsible for the
application of the products. Cisco and its suppliers disclaim all
warranties.
Support:
If you require support, visit the Cisco website for contact
information of offices worldwide: http://www.cisco.com/go/offices
FAQ:
Q: Where can I find the software license and warranty
information?
A: Refer to the information packet that shipped with the
product. If unavailable, contact your Cisco representative.
Q: What should I do if I need support?
A: Visit the Cisco website for a list of worldwide offices and
contact information.
“`
Cisco Jabber
: 2024 3 18 : 2024 4 9
Americas Headquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA
http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET
FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE
SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A
COPY.
The Cisco implementation of TCP header compression is an adaptation of a
program developed by the University of California, Berkeley (UCB) as part of
UCB’s public domain version of the UNIX operating system. All rights reserved.
Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF
THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-
NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE
THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document
are not intended to be actual addresses and phone numbers. Any examples,
command display output, network topology diagrams, and other figures included
in the document are shown for illustrative purposes only. Any use of actual IP
addresses or phone numbers in illustrative content is unintentional and
coincidental.
All printed copies and duplicate soft copies of this document are considered
uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are
listed on the Cisco website at www.cisco.com/go/offices.
Cisco Cisco Cisco // Cisco URL https://www.cisco.com/c/en/us/about/
legal/trademarks.html Cisco (1721R)
© 2024 Cisco Systems, Inc.
1
1 Cisco Jabber 1 Jabber 1 2 2 2 Android Cisco Jabber 3 Windows Jabber 3 Windows 7 Jabber 3 Windows 11 Jabber 4 Jabber 4 Jabber 8 14.014.1 8 12.712.9 10 12.6 12 12.5 18 12.0 24 28 Jabber 29 29 29 Cisco Jabber 29 Cisco Jabber 29 Cisco Jabber 30 Cisco Jabber 30
Cisco Jabber iii
2
Accessibility 30 31 32 Turn Off Timestamps in Windows 32 Android 32 iPhone
iPad Cisco Jabber 32 33 Windows 33 Mac 34
36 iPhone iPad 36 Android 37
37
39 39 40 40 41 41 41 41 41 41 iPhone iPad 42 Android 42 SIP URI 42 Windows SIP
URI 42 Mac SIP URI 43 43 Windows 43 Turn on Automatic Answering 43
Cisco Jabber iv
3
44 44 Mac 44 44
44 iPhone iPad 45 Android 45 iPhone iPad 45 Android 46 Android 46 46 Windows
46 Android 47 Android 47 Android 47 Android 47 48 48 Mac 48 iPhone iPad 48
Android 48 49 Windows 49 Mac 49 iPhone iPad 50 Android 51 51 Android 52
53 53 53
Cisco Jabber v
4
53 54 iPhone iPad 54 Android 54
55 iPhone iPad 55 Android 55
55 56
iPhone iPad 56 56
57 57 Windows 57 57 58 Mac 58 58 Mac 59 59 Mac 59 Android 60 Spotlight 60
iPhone iPad 60 Jabber 60 61 61 61 61 62 Windows 62
Cisco Jabber vi
5
Mac 62 iPhone iPad 62 Android 63 Android 63 63 iPhone iPad 64 Android 64 64
Windows 64 Mac 64 iPhone iPad 65 Android 65
67 67 68 68 Windows 68 Mac 68 69 69 69 69 70 70 Windows Chat 70 Mac 70 71 71
71 iPhone iPad 71 iPhone iPad Chat 71
Cisco Jabber vii
6
72 Windows 72 Mac 72 73 73 Windows 73 Mac 74 iPhone iPad 74 Android 74
75 Windows 75 Mac 76 76 76
77 77 78 78 78 78 79 79 iPhone iPad 79 Android 80 Webex 80 Windows Webex 80
Mac Webex 80 81 Windows 81 Mac 81 82
Cisco Jabber viii
7
83 83 84 84 85 Windows 85 Windows 86 Android Dial via Office 86 Google 87 Windows Google 87 Mac Google 87 88 Windows 88 Mac 88 Android 88 Jabber 89 Windows Jabber 89 Mac Jabber 89 iPhone iPad Jabber 89 Android Jabber 89 90 iPhone iPad 90 Android 90 91 91 Windows 91 Mac 92 iPhone iPad 92 92 Windows 92 Mac 92
Cisco Jabber ix
8
Android 93 Windows 93 94
94 Mac 94 Mac Jabber 95 Mac 95 Mac 96 Mac 96 Mac 96 Mac 96 Windows 97 Mac 97
98 iPhone iPad 98 Android 98 99 iPhone iPad 99 Android 99 100 Windows 100 Mac
100 101 101 Windows 101 Mac 102
103 Jabber 103 103 Plantronics 103 Jabra 103
Cisco Jabber x
Logitech 103 Sennheiser 103 104 104 104 Cisco Webex 104 Webex 104 Jabber Webex
107 Windows Jabber Webex 107 Mac Jabber Webex 107 iPhone iPad Jabber Webex 108
Jabber for Android Webex 108 108 109 Slack Jabber 109 Slack 109 Slack Jabber
109 111 Slack Jabber 111 Jabber Slack 111 Slack 112 Slack Jabber Calling 112
Microsoft Teams 113 Cisco Jabber for Microsoft Teams 113 Microsoft Teams Cisco
Jabber 114 115 115 116 116 iPhone Android Microsoft Teams 117 iPad Microsoft
Teams 118 VDI 119
Cisco Jabber xi
9
VDI 119 VDI 119 120 120 Jabra 120 121 VDI Jabber Softphone 121 VDI Jabber 125
VDI Jabber 126
129 Sign-In Issue Resolutions 129 Jabber 131 Windows 131 Mac 131 132 Jabber
132 Windows App 132 Mac App 132 132
Cisco Jabber xii
1
· Cisco Jabber 1 · Jabber 1 · Jabber 4 · Jabber 29 · Cisco Jabber 30 · Cisco
Jabber 30 · Accessibility, on page 30 · 36 · 37
Cisco Jabber
Cisco Jabber
Jabber ·
· Mac
· iPhone iPad
·
Jabber
Jabber
Cisco Jabber 1
Windows Cisco Jabber Mac Cisco Jabber Google Play App Store
Jabber Jabber
App Store Google Play Cisco Jabber
Jabber Jabber Jabber Jabber Jabber
· · VPNMRA ·
Jabber
1 Jabber
2 Jabber
Jabber ” > ”
Cisco Jabber 2
Android Cisco Jabber
Android Cisco Jabber
Cisco Jabber
· · · · · Expressway Mobile and Remote Access · SSO SSO IdP
Cisco Jabber
· · Cisco Jabber · · Cisco Jabber · · Cisco Jabber Cisco Jabber
Windows Jabber
Windows Windows Jabber
Windows 7 Jabber
1 > 2
Cisco Jabber 3
Windows 11 Jabber
3 Cisco Jabber 4 5
Windows 11 Jabber
1 ” ” “” 2 Enter 3 Cisco Jabber 4 5
Cisco Jabber HKEY_CLASSES_ROOT\ Jabber
Jabber
Cisco Jabber
Cisco Jabber
Cisco Jabber 4
Jabber
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.
Cisco Jabber 5
Jabber
Mac
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.
Cisco Jabber 6
iPhone iPad
Jabber
1. 2. 3. 4. 5. 6.
Cisco Jabber 7
Jabber
Android
1. 2. 3. 4. 5. 6.
Jabber
Jabber
14.014.1
Cisco Jabber Cisco Jabber
Cisco Jabber 8
14.014.1
—
Cisco Jabber Cisco Jabber —
Cisco Jabber 9
12.712.9
—
12.712.9
Cisco Jabber Cisco Jabber
Cisco Jabber 10
12.712.9
—
Cisco Jabber Cisco Jabber —
Cisco Jabber 11
12.6
—
12.6
Cisco Jabber Cisco Jabber
Cisco Jabber 12
12.6
—
Cisco Jabber 13
12.6
Cisco Jabber Cisco Jabber —
Cisco Jabber 14
12.6
Cisco Jabber 15
12.6
—
Cisco Jabber 16
12.6
— Jabber Cisco Jabber
Cisco Jabber 17
12.5
12.5
Cisco Jabber Cisco Jabber
Cisco Jabber 18
12.5
—
Cisco Jabber 19
12.5
Cisco Jabber Cisco Jabber —
Cisco Jabber 20
12.5
Cisco Jabber 21
12.5
—
Cisco Jabber 22
12.5
— Jabber Cisco Jabber
Cisco Jabber 23
12.0
12.0
Cisco Jabber Cisco Jabber
Cisco Jabber 24
12.0
—
Cisco Jabber Cisco Jabber —
Cisco Jabber 25
12.0
—
Cisco Jabber 26
12.0
— Jabber Cisco Jabber
Cisco Jabber
Cisco Jabber 27
Jabber Jabber
Jabber
:-{ (sleepy) (clock) (snow)
=.= =.=b :parcel (panda)
:-+ (picknose) (drink) :spockon
:-I (beer) (:kevin) :callme
Jabber Mac Windows
Cisco Jabber 28
Jabber
Jabber
Jabber
Cisco Jabber
· · Cisco Jabber · Windows Cisco Jabber
Jabber
Cisco Jabber
1 2
Cisco Jabber
1 Jabber Jabber 2
Cisco Jabber 29
Cisco Jabber
Cisco Jabber
Cisco Jabber
1 Cisco Jabber 2 > > Cisco Jabber
Cisco Jabber
· · Cisco
1 2 3
Cisco Jabber 4
Jabber
Accessibility
Jabber is accessible to use. The following sections help you set up your app
for accessibility. Click the link to get the Cisco Accessibility Conformance
Report on Cisco Jabber products.
Cisco Jabber 30
Windows >
Mac Jabber > > >
Cisco Jabber 31
Cisco Jabber
Turn Off Timestamps in Windows
Cisco Jabber for Windows supports JAWS 15.0 to JAWS 18.0 screen reader on a
Windows 7, 8, or 10 operating system. With pre-12.5 releases, Cisco Jabber for
Windows supports JAWS 15.0 to JAWS 18.0 screen reader on a Windows 7, 8, or 10
operating system.
· You must download a script to run JAWS with the client. You can download the
scripts and reference guide from the Cisco Jabber software download site. The
file that you need is called CiscoJabber-JAWs-Scripts.
· You can also download the latest scripts from the Cisco accessibility page.
Starting in Release 12.5, Jabber does not require the JAWS scripts that
previous releases used. You can remove the timestamps from messages you get so
that your screen reader doesn’t read them for each message.
Press Ctrl+SHIFT+B.
Android
Android Cisco Jabber Assistive Touch Android Cisco Jabber Google TalkBack
Explore by Touch Android Cisco Jabber
iPhone iPad Cisco Jabber
1 2 Jabber 3 Jabber
Cisco Jabber 32
Cisco Jabber
Windows
Cisco Jabber · Tab Shift + Tab · · Enter
Ctrl + L
Ctrl + D
Ctrl + K
CTRL +
Ctrl + Shift + V
Ctrl + Alt + P
Ctrl + Shift + H
Ctrl + Shift + K
Ctrl + Shift + (+) Ctrl + Shift + T
Ctrl + R
Ctrl + Shift + S
Ctrl + Shift + M
Cisco Jabber 33
Mac
Ctrl + W Ctrl + B Ctrl + I Ctrl + U Ctrl + C Ctrl + V Ctrl + X Ctrl + Z Ctrl + Y
Jabber
Ctrl + Shift + ?
Shift + F10
Ctrl + Alt + P
Mac
Cisco Jabber Mac
· Tab Shift + Tab ·
·
Hub
Hub Command + (19) Command + 1 Command + 2
Cisco Jabber 34
Hub
Mac
Command + D Shift + Command + T Shift + Command + H Command + /
Shift + Command + N + Command + C Command + R Command + K Command + L Shift +
Command + D + Command + Command + Command + + Command + T Command + + Shift +
H
Command + N + Shift + Command + N Control + Tab Command + W Shift + Tab +
Shift + Command + T
Cisco Jabber 35
Command + T Command + B + Command + I Command + U Command + (+) Command + (-) Shift + Command + C
+ Command + Delete + Command + P
Cisco Jabber ” > > ”
Control + Command + L Shift + + Command +
Cisco Jabber
iPhone iPad
1 2 3
Cisco Jabber 36
· · · · ·
Android
1 2 3
· · · ·
Android
Webex Meetings
· MAM IPA APK MAM Jabber Webex
· Cisco MAM SDK Jabber Webex Jabber Webex Jabber Webex Cisco
· Cisco Cisco
· Webex
· Cisco Cisco Jabber Webex Webex Meetings App Store Google Play MAM
Cisco Jabber 37
· MAM Jabber Webex SDK EAP Jabber
“” Cisco CSM
Cisco Jabber 38
2
· 39 · 40 · 43 · 44
Cisco Jabber (VoIP) VoIP / Dial via OfficeDVO DVO
·
· DVO iPhone VPN
VoIP DVO
1: VoIP DVO
VoIP
DVO
Wi-Fi
; 1
Cisco Jabber 39
VoIP
DVO
Cisco Jabber Cisco Jabber
Cisco Jabber
2:
…
Cisco Jabber
DVO VoIP
DVO Cisco Jabber VoIP
VoIP Cisco Jabber VoIP
Cisco Jabber
Windows Mac Cisco Jabber 12.0
1 2
Cisco Jabber 40
Windows Mac Cisco Jabber 12.6
1 2
Cisco Jabber
1 2
1 2
Cisco Jabber 41
iPhone iPad
iPhone iPad
Android
Cisco Jabber Cisco Jabber
SIP URI
URI URI Anita Perez SIP URIaperez@example.com URI Anita SIP URI SIP URI DTMF
Anita Perez 1234 aperez@example.com,1234 2 Cisco TelePresence Video
Communication Server (VCS) URI Microsoft Outlook SIP URI Apple OS X Maverick
10.9 Mac aperez@example.com aperezexamplecom URI
Android 48 69 Windows 100 Mac 100 Slack Jabber 109
Windows SIP URI
URI
Cisco Jabber 42
Mac SIP URI
1 SIP URI 2 () DTMF 3
Mac SIP URI
1 URI @ @ aperez@ex 2 SIP URI
Windows
Jabber
1 · · ·
2
Turn on Automatic Answering
Jabber for iPhone and iPad can answer calls automatically, even from the lock
screen. Before you can turn this on, you need to open the Jabber app in an
active Guided Access session. Your administrator controls whether you can turn
on automatic answering.
Cisco Jabber 43
Before you begin Jabber needs to be open in an active Guided Access session.
You can learn how to start a Guided Access session from Apple Support. Jabber
needs to have made at least one phone call before automatic answering can
work. If you’re on a fresh installation, make a phone call before you attempt
to turn on automatic answering.
1 Tap your profile picture, and then go Settings > Call Option. 2 Toggle Auto
Answer to on.
Cisco Jabber
Jabber
Mac
Jabber
Jabber
70
Cisco Jabber 44
iPhone iPad
iPhone iPad
Cisco Jabber VoIP DvO
1 2 3 4 ()
Android
Cisco Jabber VoIP DvO
1 2 3 4 ()
iPhone iPad
Cisco Jabber VoIP Cisco Jabber VoIP DvO
1 2 3
Cisco Jabber 45
Android
Android
Cisco Jabber VoIP DvO
1 2 3
Android
()
1 2 3
Cisco Jabber
Windows
1 · – · — · —
2 · ·
Cisco Jabber 46
Android
Android
1 2 3
· · Cisco Jabber 4
Android
1 2 3
Android
Android
1 2 3
a) b)
Cisco Jabber 47
1 2
Mac
1 Jabber > > 2 3
· + ·
iPhone iPad
1 > > 2
· · · · · —
Android
1 > > 2
· · ·
Cisco Jabber 48
· · — URI
SIP URI 42
Cisco
Windows
(FECC) Hub
1 2
· · ·
(+) Shift + (-)
Mac
(FECC)
Cisco Jabber 49
iPhone iPad
1 2
· · ·
(+) Shift + (-)
iPhone iPad
(FECC)
1 2
· · ·
(+) Shift +
Cisco Jabber 50
Android
(-)
Android
(FECC)
1 2
· · ·
(+) Shift + (-)
Jabber Cisco Jabber Jabber
1 Jabber 2 “”
3 >
Cisco Jabber 51
Android
Android
1 2
Cisco Jabber 52
· 53 · 53 · 53 · 55 · 55 · 56
3
1 2 3 (DVO)
a) b)
DVO
Cisco Jabber
Cisco Jabber 53
1 2 3 ()
4 5
iPhone iPad
1 2 3 () 30
4 5
Android
1 2 3 ()
a) 30
b)
4 5
Cisco Jabber 54
Cisco Jabber
iPhone iPad
1 2
Android
Visual Voicemail
1 2
· · “”
Cisco Jabber Jabber Cisco Jabber
1 2 () 3 4
Cisco Jabber 55
0:00
5 6
Cisco Jabber
iPhone iPad
1 2
1 2
Cisco Jabber 56
4
· 57 · 61
Windows
1 2 > > 3 4
IM
Jabber Jabber for Android IM
Cisco Jabber 57
Webex IM IM IM Jabber Jabber
1 > > 2 ” ”
Jabber Jabber
Mac
1 > > 2
Jabber Jabber
Mac Jabber Jabber
xml.csv vcf 500
Cisco Jabber 58
Mac
1 Cisco Jabber > 2
Mac
Cisco Jabber Mac Jabber Jabber Mac Jabber Mac
1 Jabber > 2 3 Mac Cisco Jabber 4
Cisco Jabber
Mac
1 > 2
Cisco Jabber 59
Android
Android
1 > > 2
Spotlight
iPhone iPad Spotlight Cisco Jabber Jabber
1 2 3 Cisco Jabber
iPhone iPad
Jabber
1 2
· · ·
Jabber
Cisco Jabber
1
Cisco Jabber 60
2
Jabber
1 2
· · 3
1 2 3
· · 4
Cisco Jabber 61
Cisco Jabber
Windows
100
1 > > 2
3
Mac
1 Jabber > > 2 3
iPhone iPad
100
1 2
1000
3 4
Cisco Jabber 62
Android
Android
100
1 2
1000
3
4
Android
Cisco Jabber
1 2 3
Cisco Jabber
Cisco Jabber 63
iPhone iPad
iPhone iPad
1 2
Android
1 2
Windows
1 Hub · ·
2 3 4 5
Mac
1 · ·
2 3
Cisco Jabber 64
iPhone iPad
4 5
iPhone iPad
1 2
Android
1 2
Cisco Jabber 65
Android
Cisco Jabber 66
5
· 67 · 68 · 68 · 71 · 72 · 75
· · · · · · ·
Cisco Jabber 67
1 2
(@mention)
Windows
1 Hub 2 3 4 5
Mac
1 2 3 4 5
Cisco Jabber 68
1
2 · ·
t
1 2 Enter
t
1 2
URI
Cisco Jabber 69
· ·
SIP URI 42
1 ” > “” ” 2
3
44 46
Windows Chat
1 ” > “” 2
Mac
1 ” “” ”
Cisco Jabber 70
2
Cisco Jabber
1 2 3 Enter
iPhone iPad
1 2
iPhone iPad Chat
Jabber .gif.jpeg.jpg .png Jabber .gif
Cisco Jabber 71
1 2
· · · · · 3 4
Cisco Jabber 50 IMPresence
Windows
· · · · ·
Mac
1
Cisco Jabber 72
· · · 2 3 4 () 5
· ·
Cisco telepresence Cisco Webex 8.0 100
Windows
Cisco Collaboration Meeting Room (CMR)
1 · ” “” ” “” · >
2 3
Cisco Webex
Cisco Jabber 73
Mac
Mac
Cisco Collaboration Meeting Room (CMR)
1 2
Cisco Webex
iPhone iPad
Cisco Webex 8.0
Telepresence Telepresence
Webex iPhone iPad Cisco Jabber
1 2
· iPhone
Webex
· iPad Webex Cisco Webex
Android
Cisco Webex 8.0
Cisco Jabber 74
Telepresence Telepresence
Cisco Jabber for Android Webex
1 2
· Webex · Webex
Cisco Jabber
Windows
200
1 2 Cisco Jabber hub
@ Jabber @ Jabber 3
Cisco Jabber 75
Mac
Mac
200
1 @ Jabber @ Jabber
2
1
2
Windows Cisco Jabber @ Cisco Jabber
@
Cisco Jabber 76
6
· 77 · 78 · 78 · 79 · Webex 80 · 81
Cisco Jabber Cisco Webex Meetings
· · · · · · · ·
· ( Windows Mac ) · ( Windows Mac ) · ()
Cisco Jabber 77
· PIN Jabber Webex Webex Jabber
· Outlook IM and Presence Exchange Jabber
· Jabber · Jabber
Webex Jabber
Cisco Jabber
1 2
3
Cisco Jabber 78
· ” · ”
”
Cisco Webex 8.0
Cisco Webex Meetings
· 12.0 · 11.9 ” ”
1 2
iPhone iPad
Cisco Webex Meetings Jabber 12.x
1 + 2 Webex Meeting
Cisco Jabber 79
Android
Android
Cisco Webex Meetings Jabber 12.x
1 + 2
· · Webex Webex
Webex
Webex Jabber Jabber Jabber Webex
Windows Webex
SSO Cisco Webex SSO
1 Hub · · ” > ”
2 3 Webex 4 Cisco Jabber Cisco Webex cisco.webex.com
Mac Webex
SSO Cisco Webex SSO
Cisco Jabber 80
1 Jabber > >
2 3 … 4 + 5
URL Cisco Webex cisco.webex.com
6
Microsoft OutlookIBM Lotus Notes Google Cisco Jabber Cisco Jabber Cisco Jabber
Cisco WebEx Meetings
Windows
1 ” > > ” ” “”” 2 > Jabber 3 Jabber
Mac
1 > 2
Cisco Jabber 81
3 Cisco Jabber
Jabber 1 Jabber 2 Jabber
Cisco Jabber 82
7
· 83 · 84 · 84 · 85 · Windows 85 · Windows 86 · Android Dial via Office 86 ·
Google 87 · 88 · Jabber 89 · 90 · 91 · Android 93 · Windows 93 · 94 · Mac
Jabber 95 · Windows 97 · Mac 97 · 98 · 99 · 100 · 101
Jabber
Cisco Jabber 83
Jabber
1 2 ” > ” ” ” ” ”
(WAV ) Jabber Chat Alerts
· WAV_FORMAT_PCM_8KHZ · WAV_FORMAT_PCM_16KHZ · WAV_FORMAT_PCM_24KHZ ·
WAV_FORMAT_PCM_24KHZ_STEREO · WAV_FORMAT_PCM_44KHZ · WAV_FORMAT_PCM_48KHZ ·
WAV_FORMAT_PCM_48KHZ_STEREO · WAV_FORMAT_MU_LAW_8KHZ · WAV_FORMAT_A_LAW_8KHZ
Cisco Jabber 84
· WAV_FORMAT_G729
1 Jabber Chat Alerts CProgram Filesx86Cisco SystemsCisco JabberSoundsJabber
Chat Alerts
2 Jabber Chat Alerts
Cisco Jabber
1 > > Jabber 2 3
Windows
Cisco Jabber
Cisco Jabber 1 1. 2. IM Cisco Jabber 2 1. 2. cisco.com Cisco Jabber cisco.com
IM
Cisco Jabber 85
Windows
3 1. cisco.com 2. IM anitaperez@cisco.com Cisco Jabber cisco.com IM
anitaperez@cisco.com
1 Hub · Jabber > · Jabber >
2 3 4
Windows
Cisco Jabber .example
1 Hub · Jabber > · Jabber >
2 3 4
Android Dial via Office
Android Cisco Jabber
1 2 DvO 3 DvO
Cisco Jabber 86
4
Google
Google Cisco Jabber Google Cisco Jabber Cisco Jabber
Windows Google
1 > > 2 ” ” “Google “” ” Cisco Jabber 3 “Google ” Google ” ” 4 5 Cisco Jabber
Google Cisco Jabber Cisco Jabber
Google Google Cisco Jabber
Mac Google
1 > > 2 Google Cisco Jabber 3 “Google ” Google ” ” 4 5 Cisco Jabber
Google Cisco Jabber Cisco Jabber
Google Google Cisco Jabber
Cisco Jabber 87
Cisco Jabber
Windows
1 USB
2
3 “”” ”
Mac
1 USB
2
3 /
Android
Android Cisco Jabber Android
1 ” > ” 2 3
Cisco Jabber 88
Jabber
Jabber
Cisco Jabber
Windows Jabber
1 Cisco Jabber 2
Mac Jabber
1 Cisco Jabber / 2
iPhone iPad Jabber
1 2
Android Jabber
Android
Cisco Jabber 89
Wi-Fi Cisco Jabber Wi-Fi
iPhone iPad
VoIP VoIP
· Cisco Jabber · Cisco Jabber VoIP ·
1 2
Android
Cisco Jabber
· · · Cisco Jabber · Jabber
1 > 2 3
·
Cisco Jabber 90
Cisco Jabber
Jabber (WAV ) Jabber Chat Ringtones .wav
· WAV_FORMAT_PCM_8KHZ · WAV_FORMAT_PCM_16KHZ · WAV_FORMAT_PCM_24KHZ ·
WAV_FORMAT_PCM_24KHZ_STEREO · WAV_FORMAT_PCM_44KHZ · WAV_FORMAT_PCM_48KHZ ·
WAV_FORMAT_PCM_48KHZ_STEREO · WAV_FORMAT_MU_LAW_8KHZ · WAV_FORMAT_A_LAW_8KHZ ·
WAV_FORMAT_G729
1 Ringtones CProgram Filesx86Cisco SystemsCisco JabberSoundsRingtones
2 Ringtones
Windows
1 > > 2 3
Cisco Jabber 91
Mac
Mac
1 > 2 3
iPhone iPad
1 > > 2
Cisco Jabber
Windows
1 > > 2
Cisco Jabber 12.8
3
Mac
1 > 2
Cisco Jabber 12.8
3
Cisco Jabber 92
Android
Android
1 > > 2 > >
Windows
Cisco Jabber
1
· Jabber ” ” “” · Jabber >
2 3
4
Cisco Jabber
· —
· –
· –
Cisco Jabber 93
5
Jabber
1 > 2
Mac
Cisco Jabber 94
Mac Jabber
1 > 2
· – · – Jabber 3
Mac Jabber
Cisco Jabber Cisco Jabber
Mac
1 Jabber > 2 3 4 ()
Cisco Jabber 95
Mac
Mac
1 Jabber > 2 3 + 4 5 6
Mac
1 Jabber > 2 3 4
Mac
1 Jabber > 2 3 ” ” 4 –
Mac
1 Jabber > 2
Cisco Jabber 96
Windows
3
Windows
Cisco Jabber
1
· ” ” “” · ” ” >
2 3
Cisco Jabber
Cisco Jabber
Cisco Jabber
Cisco Jabber Cisco Jabber
· —
· –
· —
4
Mac
1 2 Jabber > > …. 3
Cisco Jabber 97
(DvO)
iPhone iPad
1 ” ” ” ” “” 2
IP
Wi-Fi VoIP
DVO
DVO
Cisco Jabber VoIP DVO
3 DVO
Android
1 ” ” ” ” “” 2
IP
Wi-Fi VoIP
DVO
DVO
Cisco Jabber VoIP DVO
Cisco Jabber 98
3 DVO
Voice over IPVoIPCisco Jabber for AndroidiPhone iPad
iPhone iPad
· ·
1 2
Android
· ·
·
Cisco Jabber 99
· G.729a G.729b
1 2
Telepresence Webex Telepresence Telepresence
Windows
1 · “” “” · ” > ”
2 3 4 URI 5 () PIN PIN 6
SIP URI 42
Mac
1 Jabber > 2 3 4 5 URI
Cisco Jabber 100
6 () PIN 7 () PIN
SIP URI 42
Cisco Webex Telepresence
Collaboration Meeting Room Telepresence
1 2 3 () PIN 4
Windows
1 >
2 “” “” 3 () 12.0 Windows
” ” >
Cisco Jabber 101
Mac
Mac
Jabber > >
Cisco Jabber 102
8
· Jabber 103 · Cisco Webex 104 · 108 · Microsoft Teams 113 · VDI, on page 119
Jabber
Cisco Jabber Jabber
Plantronics Jabra
Logitech Sennheiser
Plantronics Cisco http://www.plantronics.com/us/solutions/cisco
Jabra Cisco Jabra Cisco http://www.jabra.com/business/for-your-platform/cisco
For further Logitech and Cisco integration information, and a product overview
see the Logitech website.
Sennheiser Cisco CiscoTM Unified Communication – Sennheiser
Cisco Jabber 103
Jabra Lync Embrava Embrava Lumena Lumena Embrava
Blynclight BusyLight – Kuando
Cisco Webex
Webex
Cisco Jabber Webex Webex Jabber 5 3 Jabber Jabber Webex
Jabber Webex Jabber WebexJabber
Jabber
3: Jabber
Windows Jabber
Windows Jabber
MR12.1.4 12.5.312.6.412.7.312.8.4 12.9.312.9.4
MR12.1.012.1.112.1.2 —
12.1.312.5.012.5.112.5.2
12.6.0 12.6.112.6.212.6.3
12.7.012.7.112.7.212.8.0
12.8.112.8.2 12.8.312.9.0
12.9.112.9.2
Cisco Jabber 104
Webex
Mac Jabber 12.8.5, 12.8.6, 12.9.4, 12.9.5
Webex · https://www.webex.com/downloads.html Webex Jabber
· ; Webex Jabber
1 ” ” ” Webex” 2
3 Webex · – XMPP · – – Jabber Webex
4 Webex
Cisco Jabber 105
Webex
Webex Webex
Webex
Webex
5 Webex
Cisco Jabber 106
Jabber Webex
Jabber –Webex AD .CSV
Jabber Webex
Cisco Jabber Webex Webex Cisco Webex Meetings
Windows Jabber Webex
1 Cisco Jabber 2 Webex
Mac Jabber Webex
1 Cisco Jabber 2 Webex
Cisco Jabber 107
iPhone iPad Jabber Webex
iPhone iPad Jabber Webex
· Cisco Jabber for iPhone +
· iPad Cisco Jabber
Jabber for Android Webex
1 · Jabber + · Jabber Cisco Webex Meetings
2
Jabber Slack Slack Cisco Jabber Slack Slack Jabber Jabber Slack Jabber
2021 9
Slack Cisco Jabber Jabber
/jabberconfig
Cisco Jabber 108
Slack Jabber
” Slack
”
Slack
Slack Jabber Slack Jabber
1 DM 2
· Cisco Jabber
· Cisco Jabber
Slack Jabber
App — 2021 9 Jabber Slack
Cisco Jabber 109
Slack Jabber
Slack Cisco Jabber Jabber SIP URI Slack Jabber Jabber
Jabber Slack ciscotel
4: Jabber
/jabber
– 2021 9 Slack
Slack Jabber Jabber
/jabber @[ ]
/ jabber []
/ jabber [ SIP URI ]
/callme
Slack
SIP URI 42
Cisco Jabber 110
Slack Jabber
1 Slack 2 Slack
Jabber Slack
Slack Slack Plus
1 · Web “Teams ” · “”” > ”
2
3 Cisco Jabber
Cisco Jabber 111
Slack
4
Slack
Slack Cisco Jabber SIP URI
1 Slack 2 Cisco Jabber.
3
Slack Jabber Calling
Jabber Jabber Jabber call Cisco 2021 9 — 2021 9 Jabber
1 /jabberconfig workspace_info_page set https://example.com
https://example.com
2 · /jabberconfig workspace_info_page show · /jabberconfig workspace_info_page
reset
Cisco Jabber 112
Microsoft Teams
3
Microsoft Teams
Cisco Jabber for Microsoft Teams
Jabber Microsoft Teams Microsoft Teams Jabber
Cisco Jabber 113
Microsoft Teams Cisco Jabber
Microsoft Teams – Microsoft Teams WindowsMacAndroidiPhoneiPad Web Microsoft
Teams Outlook
– Microsoft Teams Jabber Jabber Microsoft Teams Cisco Jabber
– Cisco Microsoft Teams Microsoft Teams
Jabber VDI Microsoft Teams Jabber VDI VDI Cisco Jabber Microsoft Teams VDI
Jabber Jabber VDI VDI
Microsoft Teams Cisco Jabber
Microsoft Teams Cisco Jabber
2021 2
Cisco Jabber 114
· Azure AD Outlook
· (IVR) DTMF
iPad Microsoft Teams Jabber Microsoft Teams Jabber 1 2 3 …Jabber
4
Cisco Jabber 115
5
Microsoft Teams Jabber Azure AD Outlook
1 Teams Jabber 2
Outlook 3 4
Azure Outlook 25 Microsoft Teams Cisco Jabber Microsoft 365 Microsoft Azure AD
Outlook
1 Teams Jabber 2 3 4 :
· — · —
Cisco Jabber 116
iPhone Android Microsoft Teams
· —
iPhone Android Microsoft Teams
Jabber Android Android Microsoft Teams Microsoft Teams Jabber
1 2 3 …Jabber
4
5
Cisco Jabber 117
iPad Microsoft Teams
iPad Microsoft Teams
iPad Microsoft Teams Jabber Microsoft Teams Jabber
1 2 3 …Jabber
4
5
Cisco Jabber 118
VDI
VDI
Cisco Virtual Desktop Infrastructure (VDI) provides users with a hosted desktop environment. For more information, see Virtual Desktop Infrastructure (VDI).
VDI
Cisco Jabber VDI Softphone
Jabber > > >
Cisco Jabber Cisco Jabber
VDI
Jabber Jabber
1 Windows
2 3
Cisco Jabber 119
Cisco VDI Jabber Softphone (HD)
· · · · · ·
Jabra
Jabra 1 3 Jabra Jabra Direct Jabra
Jabra Direct
1 Jabra Direct 2 Jabra 3 4 (PC) 5 Cisco Jabber 6 7 PC 8
Cisco Jabber 120
VDI Jabber Softphone
Cisco VDI Jabber Softphone Windows Cisco Jabber Cisco VDI Jabber Softphone
14.0 · · · Hub · Cisco Linux · Jabber Cisco Sunkist 730 LEDLinux · Cisco
Unified Survivable Remote Site Telephony (SRST) · · (FECC) · 140-2 (FIPS
140-2) (IA) · H.264 High Profile · · · Cisco Jabber Jabber · Cisco Jabber () ·
Kerberos (CAC) (SSO) · Cisco VDI Jabber Softphone CAC SSO Kerberos · MRA ·
PreferP2PDesktopShare Cisco Jabber ·
Cisco Jabber 121
VDI Jabber Softphone
· · · XMPP ·
12.9 · · · Hub · Cisco Linux · Jabber Cisco Sunkist 730 LEDLinux · Cisco
Unified Survivable Remote Site Telephony (SRST) · · (FECC) · 140-2 (FIPS
140-2) (IA) · H.264 High Profile · · · Cisco Jabber Jabber · Cisco Jabber () ·
Kerberos (CAC) (SSO) · Cisco VDI Jabber Softphone CAC SSO Kerberos ·
PreferP2PDesktopShare Cisco Jabber · · · · XMPP
12.8 ·
Cisco Jabber 122
VDI Jabber Softphone
· Hub · · (FECC) · H.264 High Profile · · · Cisco Jabber Jabber · Cisco Jabber
() ·
12.7 · · Hub · · (FECC) · · Cisco Jabber Jabber · Cisco Jabber () ·
PreferP2PDesktopShare Jabber ·
12.6 · · Logitech · Plantronics · Sennheiser
· Hub · · (FECC) ·
Cisco Jabber 123
VDI Jabber Softphone
· Cisco Jabber Jabber · Cisco Jabber () ·
·
12.5 · · Logitech · Plantronics · Sennheiser
· Hub · (BFCP) · · (FECC) · Cisco Jabber Jabber · Cisco Jabber () ·
12.1 · · Logitech · Plantronics · Sennheiser
· Hub · (BFCP) · ·
Cisco Jabber 124
VDI Jabber
· (FECC) · Cisco Jabber Jabber · Cisco Jabber () ·
VDI Jabber
VDI Cisco Jabber
1 2 >
3
Cisco Jabber 125
VDI Jabber
4 JVDI JVDI JVDI
VDI Jabber
VDI Cisco Jabber Citrix VMware Citrix XenDesktop VMware Linux
· VDI Cisco Jabber Softphone–HP Thin Pro and Ubuntu · Cisco Jabber VDI
Softphone–Unicon Elux Citrix XenApp VDI Cisco Jabber –
Citrix Cisco Jabber VDI Softphone
VMware Cisco Jabber VDI Softphone–Windows 128 VMware Display Scaling VMware
Cisco Jabber 126
VDI Jabber
Cisco Jabber 127
VDI Jabber
Cisco Jabber 128
9
· Sign-In Issue Resolutions, on page 129 · Jabber 131 · Jabber 132
Sign-In Issue Resolutions
Here are ways to resolve sign-in issues.
iPhone and iPad If you cannot sign in, try the following troubleshooting tips:
· Check if you are using a supported device and operating system. Click here|
Supported Device and Operating System
· Check if you can access your corporate network from non-corporate Wi-Fi
networks. · If you can access your corporate network from non-corporate Wi-Fi
networks, contact your system
administrator to check if your collaboration edge environment has been set up
correctly. · If you have access rights to your corporate network from non-
corporate Wi-Fi networks, check that your
VPN is connected (if VPN is required). If your VPN is not connected, contact
your system administrator. · If you are using Phone Services, check the
network connection between your device and the corporate
network as follows: 1. Open your Internet browser. 2. Try to access the
administration pages for your corporate calling system by entering the
following
URL in your Internet browser: https://your company’s Cisco Unified
Communications Manager (CUCM) server address. Example:https://209.165.200.224
Contact your system administrator if you need the address for your company’s
Cisco Unified Communications Manager server.
Cisco Jabber 129
Sign-In Issue Resolutions
· If you cannot access the administration pages for your corporate calling
system, try again from a different network access point. If you still cannot
access the administration pages for your corporate calling system, contact
your system administrator to find out if there is a network issue.
· If you are using Cisco Unified Communications Manager (CUCM) IM and Presence
Service Release 9.1 or earlier, check that you can sign in with your user
account as follows: 1. Enter the URL using the following format:
https://presence server name/ccmuser. If you cannot access the server, contact
your system administrator to find out if there is a network issue.
2. Sign in with your username and password. If the sign-in fails, please
confirm your username and password with your system administrator.
· If you are using Cisco Unified Communications Manager IM and Presence
Service, check the network connection between your device and the server as
follows: 1. Open a ping utility to ping the Cisco Unified Communications
Manager IM and Presence Service server.
2. Enter the Fully Qualified Domain Name of the server in the following
format: presence server name.domain.com. If you cannot ping the server,
contact your system administrator.
Android If you cannot sign in, try the following troubleshooting tips:
· Check that you are using a supported device and operating system. For
information about supported devices and operating systems, see the Cisco
Jabber for Android Release Notes for your release.
· Check that you are using the correct release of Cisco Jabber for Android.
You can download the latest release of Cisco Jabber for Android from the
Google Play Store.
· Check that your VPN is connected (if VPN is required). If your VPN is not
connected, and you are not using Expressway Remote and Mobile Access, contact
your system administrator for configuration details.
· If you are using HTTP basic SAML SSO authentication and the sign-in fails
when switching users with the Reset Jabber functionality: 1. Reset Cisco
Jabber.
2. Force Quit the application fully in Android OS.
3. Log in.
· If you are using Phone Services, check the network connection between your
device and the corporate network as follows: 1. Open your web browser.
Cisco Jabber 130
Jabber
2. Try to access the administration pages for your corporate calling system
by entering the following URL in your web browser: http://cisco_unified
_communications_manager_node_name_or_ip_address/ucmuser.
3. Contact your system administrator if you do not have the address for your
company’s Cisco Unified Communications Manager node.
· If you cannot access the administration pages for your corporate calling
system, try again from a different network access point. If you still cannot
access the administration pages for your corporate calling system, contact
your system administrator to find out if there is a network issue.
· If you are using Cisco Unified Communications Manager IM and Presence
Service, check the network connection between your device and the node as
follows: 1. Open a ping utility to ping the Cisco Unified Communications
Manager IM and Presence Service node. 2. Enter the Fully Qualified Domain Name
or IP address of the node in one of the following formats: ·
presence_node_name.domain.com · ip_address.domain.com
If you cannot ping the node, contact your system administrator.
· If you are using a tablet, contact your system administrator to ensure that
it is set up for use. Some tablet services require extra configuration that
may not have been performed.
· If you still cannot set up Cisco Jabber for Android, send a problem report
to your system administrator.
Jabber
Cisco Jabber Cisco Jabber Cisco Jabber Cisco Jabber 8
Windows
1 Cisco Jabber 2
Mac
1
Cisco Jabber 131
2
1 2
Jabber
Jabber Cisco Jabber
Windows App
1 Cisco Jabber 2 Jabber 3
Mac App
1 Jabber 2 Jabber 3
1
Cisco Jabber 132
2 Jabber 3 Android iPhone iPad
Cisco Jabber 133
Cisco Jabber 134
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