R-Zero Store SC9127 Counter 2 Sensor Instructions
- September 5, 2024
- R-Zero Store
Table of Contents
R-Zero Store SC9127 Counter 2 Sensor
Product Information
Specifications
- Product Name: R ZERO Counter 2 Sensor
- Model: WorkSpace Counter 2
- Power Source: Battery
- Technology: Visible camera and AI for counting humans
- Mounting: Ceiling mounted
- Applications: Suitable for areas with multiple occupants
Product Usage Instructions
Device Settings & Configuration
R ZERO Counters have various configurations to control device power and data
transmission. Follow the steps below:
- To power on the Counter, flip the ON/OFF toggle switch to the ON position.
- To power off, flip the switch to the OFF position.
- Set the AI-Confidence threshold by configuring the switches in 4 positions as per the provided diagram.
Firmware and Flashing
R ZERO Counters come pre-flashed with the latest firmware. Follow these
instructions for firmware updates:
- Connect the device to an installer’s computer using a JTAG connector for firmware revision flashing.
- Over-the-air updates will be possible on the next generation firmware.
Installation
Follow these steps for installing the Counter Sensor:
- Refer to the included floor plans to locate each sensor based on their assigned IDs.
- Install sensors in numerical order based on the floor plan layout.
- Ensure each sensor is centered over the work area and spaced properly from other sensors.
Ceiling Type 1: Acoustic Ceiling Tile (ACT) Frame
Part One:
- Center the sensor over the space as indicated on the plan.
- Locate the sensor on the nearest ACT Frame.
- Attach the Counter to the Frame using the included Frame clip.
Part Two – Option 1 – Using a Clip:
- Attach using Frame Clip:
- Squeeze the Clamp onto the T-Bar.
- Twist the Counter onto the Stem.
- Orient the Counter with the white lens at the top of the floor plan. Do Not Overtighten.
FAQs
-
Q: Can R ZERO Counters be used in outdoor spaces?
A: No, R ZERO Counters are designed for indoor use only due to their battery- powered operation and camera-based technology. -
Q: How often should firmware updates be performed?
A: Firmware updates are not commonly needed on production devices. Over-the- air updates will be available in future firmware versions.
PURPOSE
Information on how to use R ZERO’sCounter 2 Sensor
DEFINITIONS
Counter 2 Sensor (a.k.a. “WorkSpace Counter 2”)
R ZERO “WorkSpace Counters 2” are battery powered people counters that use a
visible camera and AI for counting humans. Counters are ceiling mounted and
may be used in a variety of applications wherein multiple occupants may be
present. Counters may also be wired in positioned at thresholds for in/out
counting.
- Counters are “overhead sensors” that require being attached to the ceiling.
- Counters include a specific mechanical attachment that mounts to the sensor location ceiling type.
- Counters have an on/off switch but all sensors ship to installers with batteries installed and turned on.
- Counters have a Label with an ID.
DEVICE SETTINGS & CONFIGURATION
R ZERO Counters have several configurations that turn the device on/off, as well as control the data that they transmit. Otherwise, they simply carry out the instructions provided by the firmware. Above:
- Left: Front/Rear diagram of Counter components and switches.
- Right: Power Switch close-up
Powering On/Off:
Counters have an on/off switch. To power on a Counter, flip the ON/OFF toggle
switch to the ON position. To turn off, flip the switch to the OFF position.
Switch Configurations:
The AI-Confidence threshold can be set by configuring the switches in 4 positions. By setting the threshold to a specific setting, the object detections created by the firmware will be limited to the meet the criteria outlined in the diagram above.
FIRMWARE AND FLASHING
R ZERO Counters ship pre-flashed with the latest firmware. For updates to the firmware, the device must be attached to an installer’s computer using a JTAG connector, wherein the firmware revision can be flashed onto the device. Firmware updates are not commonly done on production devices. Over the air update will be possible on the next generation firmware.
Install Overview
Similar to WorkPoints Sensors, our Counter Sensors have specific locations in
which they are to be installed. Each device has an ID that must match the
location found on the attached floor plans. Counter Sensors also require a
specific position on a ceiling, centered over the work area and spaced a
proper distance away from other sensors.
Use the (included) floor plans to locate each sensor. Sensors are typically
ordered numerically so the installer should be able to make a continuous path
through the floor plan while installing sensors in the order of the devices in
the box.
The following steps describe how to install the Counter Sensors based on the
ceiling type.
Ceiling Type 1: Acoustic Ceiling Tile (ACT) Frame PART ONE
Install the Counter Sensor using the drawings below and checklist below as
guidelines for specific placement.
- Center the sensor on the space. The sensor location on the plan should indicate if the sensor is centered on the room or above a specific area of the room.
- Locate the Sensor on the nearest ACT Frame. This may be slightly off-center of the room.
- Use the included Frame clip to attach the Counter to the Frame as shown in the next slide.
PART TWO – OPTION 1 – Using a Clip
Your Sensor should ship with a twist/clamp-on attachment to match your ACT
System.
Use the location determined using the guidelines on the previous sheet
- Attach using Frame Clip (image right):
- Squeeze the Clamp onto the T-Bar
- Twist the Counter onto the Stem
- Orient the Counter with the white lens at the top of the floor plan. Do Not Overtighten
PART TWO – OPTION 2 – Using a Magnet
If your Sensor shipped with a magnet attachment. This can be used to attach to
any surface with strong magnetic properties. Note: Magnets will not attach to
aluminum frames.
Use the location determined using the guidelines on the previous sheet
Attach using Magnets:
Locate the position on the metal ACT frame or other metal surface that orients
the Sensor with the white lens to the top of the floor plan
Ceiling Type 2: Solid gypsum, metal, wood, etc. PART ONE
The drawing below indicates the typical installation into a solid material
ceiling. Depending on your specific ceiling type, there may be slight
differences. Please ask if you have any questions prior to drilling or
damaging any materials.
- Locate the mounting position using the drawings and ceiling type
- Drill a ½” hole in the surface
- Insert the SnapToggle or other Threaded Anchor product included with your shipment
- Tighten the Threaded Anchor into place
- Gently Twist the Counter into the Anchor
- Orient the Sensor to position the white lens closest to the top of the floor plan and parallel to the space’s walls. Do not over tighten.
Ceiling Type 2: Solid gypsum, metal, wood, etc. PART TWO
Install the Counter Sensor using the drawings below and checklist below as
guidelines for specific placement.
- Center the sensor on the space. The sensor location on the plan should indicate if the sensor is centered on the room or above a specific area of the room.
- Locate the Sensor on the nearest ACT Frame. This may be slightly off-center of the room.
- Use the included Frame clip to attach the Counter to the Frame as shown in the next slide.
FREQUENTLY ASKED QUESTIONS
A Counter Sensor is showing offline on our FloorPlan, what can I do?
- If it’s a single Counter Sensor amongst multiple other online Counter Sensors, it’s likely the battery. Remove the Counter Batteries and replace. Please note these takes 3.6V LI AA batteries, not conventional AA. If swapping the battery does not resolve the issue, please contact R ZERO and we’ll send you a replacement.
- If multiple Counter Sensors are offline:
- The sensors may be out of range of the nearest Hub, try moving a Hub closer to test the connection. Sometimes a sensor’s signal may be blocked depending on its installed location. Please reach out to R ZERO via chat or email if you think an extra Hub is needed.
- The nearest Hub may be offline. Check the nearest Hub on the FloorPlan to ensure it is online.
Will Counter Sensors detect workers walking through a space?
Yes, if installed overhead, the area of detection will be triggered by any humans entering the space.
Are Counter Sensors dangerous to human health?
Counter Sensors use Bluetooth Low Energy (BLE) to communicate. The output power of R ZERO Bluetooth Low Energy devices is so low, the FCC does not require them to be tested for Specific Absorption Rate (SAR), a measure of the rate at which energy is absorbed by the human body when exposed to RF radiation, including microwave radiation. Cellphones and laptops, on the other hand, must pass strict SAR testing requirements, since they operate at higher power levels.
How do I know if Counter Sensors are collecting data?
Counter Sensors are always reporting data if they are turned on. As long as the batteries are charged or it is powered via USB, the device will broadcast data. It may appear that a Counter Sensor is offline, however, if the connection to R ZERO’s cloud (your Hub) has been disconnected or powered off.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
RF Exposure Information
The device has been evaluated to meet general RF exposure requirements. The device can be used in 0mm exposure conditions, and compliance with exposure requirements. Only in the stated conditions, the device is shown to fully comply with the FCC RF Exposure requirements of KDB 447498.
ISED Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device. The digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B).
This device meets the exemption from the routine evaluation limits in section
2.5 of RSS 102 and compliance with RSS 102 RF exposure, users can obtain
Canadian information on RF exposure and compliance.
The device has been evaluated to meet general RF exposure requirement. This
equipment should be installed and operated with minimum distance 0mm between
the radiator & your body.
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