PAKROMAN SK Series Commercial Ice Machine Instruction Manual
- September 9, 2024
- PAKROMAN
Table of Contents
SK Series Commercial Ice Machine
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Specifications
- Model No: SK39C / SK129S / SK219S
- Manufacturer: Pakroman North America Inc.
- Contact: info@pakroman.com | +(1) 302-898-7673 |
+(61)413-928-118
Product Information
Thank you for choosing PAKROMAN FA series commercial ice
machine(s)! We take pride in being a leader in dependable ice
making equipment and related products. With proper installation,
operation, and maintenance, your new ice machine(s) will provide
you with reliable and cost-effective performance.
Product Usage Instructions
Part 1: Safety Information
1. Important Information
Please pay attention to the warning labels on the ice maker.
2. Sign Instructions
Warnings:
-
Do not replace components with parts other than identical
ones. -
Ensure servicing is done by factory-authorized personnel.
-
Adhere to national, state, and local codes during
installation. -
Properly connect to electrical supply as per code
requirements. -
Do not leave children unsupervised near the appliance.
Prohibited Behavior:
- Ensure proper grounding.
- Always disconnect power supply before servicing.
Attention:
-
Follow water supply, drain connection, and maintenance
instructions strictly. -
Avoid prolonged inactivity and freezing environments.
-
Avoid storing non-ice items in the storage bin.
FAQ
Q: Can I use the ice storage bin for storing items other than
ice?
A: It is not advisable to store any items other than ice in the
storage bin. Keep the ice scoop clean and use the bin solely for
storing ice.
Q: What should I do if there is a risk of water damage?
A: If water damage poses a risk, position the ice maker in a
contained area equipped with a floor drain to mitigate potential
damage.
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COMMERCIAL ICE MACHINES
USE AND M AINTENANCE M ANUAL
IMPORTANT: With proper installation, operation, and maintenance, your new ice machines will deliver reliable and costeffective performance
Model No SK3 9 C/ SK12 9 S/ SK2 19 S
Pakroman North America lnc. info@pakroman.com +(1)
302-898-7673 +(61)413-928-118
ORIGINAL INSTRUCTION DOC. 1093265 – Ver. AB – 08-2021
CON TEN T
Thank you for choosing PAKROMAN FA series commercial ice machine(s)! We take
pride in being a leader in dependable ice making equipment and related
products. With proper installation, operation, and maintenance, your new ice
machine(s) will provide you with reliable and cost-effective performance.
PART 1 : SAFETY I NFORM ATI ON
1 . IMPORTANT IMFORMATION
Please pay attention to the following warning labels on the ice maker.
R290 Refrigerant notice For the ice maker with flammable refrigerant R290:
Danger risk of fire or explosion. Flammable refrigerant used. Must be enough
ventilation space around the ice maker to keep the ventilation smooth. Danger
risk of fire or explosion. Flammable refrigerant used. Do not use mechanical
device s to defrost Refrigerator. Do not puncture refrigerant tubing. Danger
risk of fire or explosion. Flammable refrigerant used. To be repaired only by
trained service personnel. Do not puncture refrigerant tubing.
1
Danger risk of fire or explosion. Flammable refrigerant used.do not use any
electrical appliances in the ice storage bin of the ice maker. Caution risk
of fire or explosion. Flammable refrigerant used. Consult repair
manual/owner’s guide Before attempting to service this product. All safety
precautions must be followed. Caution risk of fire or explosion. Dispose of
properly in accordance with federal or local regul -ations. Flammable
refrigerant used. Caution risk of fire or explosion due to puncture of
refrigerant tubing; follow handling instructions Carefull.
2 . SIGN INSTRUCTIONS
This appliance is designed exclusively for the purpose for which it was
intended. Any other use must be considered improper and, as a result,
hazardous. The manufacturer will not assume responsibility for any injuries or
damages resulting from misuse, incorrect operation, or unreasonable handling.
Failure to install, operate, and maintain the appliance in accordance with the
instructions in this manual may compromise safety, performance, the lifespan
of components, and warranty coverage, potentially leading to expensive water
damage. To mitigate the risk of death, electric shock, severe injury, or fire,
adhere to the following essential precautions:
2
Warnings
Do not replace components with parts other than identical ones, and ensure
that servicing is performed solely by factory-authorized personnel to minimize
the risk of ignition from incorrect parts or improper service.
Do not install the appliance without adhering to all relevant national, state,
and local codes and regulations.
Do not connect the electrical supply in a manner that is not hard-wired and
compliant with national, state, and local electrical code requirements, as
non-compliance can lead to death, electric shock, serious injuries, fire, or
equipment damage.
Do not operate the ice maker without an independent power supply of the
appropriate capacity as specified in the nameplate’s electrical
specifications; failure to do so may cause tripped breakers, blown fuses,
damaged wiring, or component failure, which could result in heat generation or
fire. Do not leave children unsupervised near the appliance to prevent them
from playing with it.
Do not climb, stand, or hang on the appliance, and do not allow children or
animals to do so; this can lead to serious injuries or cause damage to the
unit.
Do not store combustible aerosols or volatile and flammable substances near
the appliance to avoid fire hazards.
3
Prohibited Behaviour
Do not operate the ice maker without proper grounding; improper grounding can
result in death, severe injury, or equipment damage.
Do not service without first setting the control power point to the ” OFF”
position and disconnecting the power supply, and make sure to implement
lockout/tagout procedures to prevent accidental reactivation of the power
supply.
Do not neglect the cleanliness around the appliance; dirt, dust, or insects
can infiltrate the machine and cause harm. Do not touch the control switch
with wet hands to avoid the risk of electric shock. Do not modify the
appliance in any way, as alterations may lead to electric shock, ijury, fire,
or damage to the appliance. Do not use this appliance if you have reduced
physical, sensory, or mental capabilities, or lack experience and knowledge,
unless supervised or instructed by someone responsible for your safety.
ATTENTION
Adhere strictly to the provided instructions for water supply, drain
connections, and maintenance to mitigate the risk of significant water
damage.If water damage poses a risk, position the ice maker in a contained
area equipped with a floor drain.
Ensure the installation site for the ice maker maintains temperatures above
freezing. The optimal ambient temperature range for operation is between 45°F
to 100°F (7°C to 38°C).
Avoid operating the ice maker during prolonged periods of inactivity, extended
absences, or in environments with temperatures below freezing. Take
precautions with water control and consider professional wrapping for the ice
maker under these conditions.
4
Do not store any sundries, or freeze any food in the storage bin. Keep the ice
scoop clean.
Use the ice storage bin solely for storing ice. Storing other items in the ice
storage bin is not advisable.
ENFORCED
This appliance contains combustible materials and must only be discarded and
recycled by certified personnel and authorized facilities.
To prevent electric shock, always use a grounded outlet. In the absence of a
grounded outlet, a grounding device must be installed by a certified
technician, and the installed socket on the ice machine must be readily
accessible.
Be aware that this contain flammable refrigerants and blowing agents; pay
close attention to the ” Beware of Fire” label on the product. Should the
product exhibit any abnormalities, it must be serviced exclusively by
certified personnel and facilities.
Should the power cord become damaged, it must be repaired or replaced by a
qualified professional to ensure safety.
The ice machine must be positioned on a floor that can adequately support its
weight to prevent tipping over and potential injury.
Ensure there is enough ventilation space around the ice machine to maintain
proper airflow. Use only the power supply that matches the specifications on
the machine’s nameplate. This ice machine must not be connected to a hot water
supply.
The electrical socket for this ice maker must provide reliable grounding and
include leakage protection.
5
Always disconnect the ice machine from the power supply before performing any
manual cleaning, repairs, or maintenance. Prior to cleaning, repairing, or
maintaining the machine, all remaining ice should be removed from the ice bin
to prevent contamination. Avoid splashing water directly onto the surface of
the ice machine during cleaning to prevent short circuits, leaks, or other
malfunctions. A flammable foaming agent is used in the insulation process;
therefore, the ice maker should be disposed of and recycled by certified
personnel and authorized facilities. Manage the ice machine in a manner that
ensures it is out of children’s reach to prevent misuse. In the event of a
malfunction, turn off the power immediately and seek assistance from
professional repair personnel.
6
PART 2 . PRODUCT I NFORM ATI ON 1 . PRODUCT OVERVIEW Featuring a split design,
this model facilitates high volume ice production and simplifies the cleaning
process . The main door panel is tool free for direct access, ensuring
convenient maintenance. The ice storage bucket door is designed to close
softly, preventing harsh impacts. Equipped with a copper nickel ice plate,
this machine accelerates ice formation and reduces defrosting time. With a
water flow ice production system, it achieves over a 12% increase in output
compared to similar models. The high quality brand compressor employed in this
ice machine cuts ice making noise by more than 5%. The ice maker’s internal
liner is crafted from PE foodgrade materials for safe ice storage. Constructed
from premium stainless steel and ABS engineering plastics, it boasts both
aesthetic appeal and durability. certified with ETL,energy star,CE, and SGS,
ensuring quality and compliance with international standards.
2 . TECHNICAL PARAMETER
Please note: The information provided above is intended for general reference
only. Actual data may vary due to continuous product development, seasonal
usage environments, situational factors, and temperature conditions.
7
3 . PARTS & SPECS 4 . ELECTRICAL SCHEMATIC DIAGRAM
8
PART 3 : INSTALLATION
1. IMPERATIVE CHECKING BEFORE INSTALLING
-
Packing details:
Note contact customer service if some parts were missing. -
Ambient checking
A.This ice maker is designed for indoor use only and should be positioned away from heat sources and out of direct sunlight. B.To function optimally, the ambient temperature should be maintained between 45°F to 100°F (7°C to 38°C). Prolonged operation outside this temperature range may impair ice production. C.The unit must be placed on a stable and level surface to ensure proper operation. D.For convenience and efficiency, position the ice maker near a potable water source, ideally within one meter of the unit. E.Do not obstruct the ice maker’s ventilation openings. Adequate air circulation is required around the machine, with a clearance of at least 30cm. F.The ice maker should be installed in a location where the temperature is consistently above freezing. It is not designed to operate in temperatures below 0°F. G.In anticipation of temperatures dropping below freezing, it is crucial to drain all water from the ice maker to avoid damage to the water supply lines (refer to the “Preparations for long-term storage of the ice maker” section for guidance).
9 -
Installation Location
Requirements for handling and moving conditions: When transporting, try to keep the box upright, with a maximum inclination of no more than 45°, and avoid turning it upside down or laying it horizontally.
For proper operation and optimum performance of the ice machine, place the ice machine where the following conditions are met. A.Stable and Level Surface: To minimize vibration and noise, ensure that the ice machine is placed on a stable and level surface. B.Distance from Heat Sources: Keep the ice machine away from sources of heat, such as gas stoves or ovens, to prevent reduced cooling efficiency due to the heat affecting the machine. C.Protection from Sunlight: Install the ice machine in a location shielded from direct sunlight to prevent abnormal operation and potential reduction in the machine’s lifespan. D.Moisture-Free Zones: Position the ice machine in dry areas to avoid exposure to moisture , which can be common near faucets or sinks. NOTE: If the ice machine is to be located in a wet area, a disconnect switch MUST be installed and the ice machine MUST be grounded. Install a disconnect switch in the power line. Consult a proffesional electrician for further information.
10
WARNING: A.Utilize a grounded plug: Always use a three-pronged plug designed
with a ground wire for the ice machine to mitigate the risk of electric shock
in case of electrical leakage. B.Inappropriate grounding methods: Avoid using
water pipes as grounding means, as they may often be made of plastic, which
does not conduct electricity and will not provide an effective ground. C.Gas
line caution: Never use a gas line to ground the ice maker; doing so can be
extremely haz-ardous. D.Avoid certain grounding points: Do not ground the ice
machine to a telephone line or a lightning rod, as these can attract high
currents during thunderstorms, posing serious risks.
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2 . INSTALLATION STEPS
Installation steps:
INSTALLATION VIDEO
1). Firm and Level Setting: Position the ice maker on a sturdy and even
surface to ensure stability during operation.
2). Adjust for Evenness: Fine-tune the feet of the ice machine to achieve a
perfectly level stance, which is crucial for optimal performance.
3). Water supply:
Schematic diagram of installation
12
A: Water inlet line:Connect the two white tubes to the filter cartridge ends,
one to the faucet and the other to the machine’s water inlet.
It is recommend to change the filter rugularly acrroding to the water quality
of your location
Attention: Ice machines must be connected to a potable water supply. Please
note that the single-stage filters provided with our product do not comply
with drinking water standards. We advise purchasing and installing a
replacement filter with RO systems.
13
a. Ensure the ice machine is not connected to a hot water supply. b. If water
pressure surpasses the maximum recommended level of 1.7 Pa, secure a water
pressure regulator from your distributor. c. An accessible water shut-off
valve must be installed at the front of the ice machine’s intake pipe. d. The
use of external filters, strainers, or water softeners may be necessary,
depending on the water quality. For specific recommendations, contact customer
service. B. Drain Installation a. When installing the water drainage pipe,
precautions must be taken to ensure that the drained water does not flow back
into the ice machine or the ice storage bin. Please adhere to the guidance
below: b. Drain lines should have a slope of 0.98 inches per meter to prevent
backflow and must be equipped with effective traps. c. The final drainage
outlet must be sufficiently large to accommodate the flow from all drains,
ensuring complete water evacuation.
The installation of both intake and drainage pipelines must adhere to the
applicable local laws and regulations. In certain cases, the pipelines may
need to be installed by a qualified plumber to ensure compliance and proper
setup.
14
4). Power supply
WARNING
A.The electrical connection must be carried out following the instructions
specified on the ” WARNING” tag, which is provided along with the pigtail
leads in the junction box.
B.The electrical connection must be permanently wired and conform to national,
state, and local electrical codes. Non-compliance with these codes could lead
to fatal consequences, electric shock, serious injuries, fire, or significant
damage to the equipment.
C.This unit requires a dedicated power supply. Refer to the nameplate for the
correct voltage and the required size of the breaker or fuse. Using an
incorrect breaker or fuse may cause the breaker to trip, a fuse to blow, or
damage to the existing wiring, potentially resulting in overheating or fire.
D.The ice maker MUST be grounded. Inadequate grounding of the ice maker could
result in death or serious injury.
E.The power supply’s voltage, frequency, and capacity must match the
specifications listed on the machine’s nameplate 115V.
F.Upon startup (when the electrical circuit is at its maximum load), the
voltage must remain within ±10% of the rated voltage. The ice maker must also
have a proper grounding to ensure safety.
G.Should there be any risk of danger due to a broken wire, only qualified
professionals from the manufacturing plant or the maintenance department are
authorized to perform repair work .
15
3 . CHECKS AFTER INSTALLATION
1)Has the ice maker been installed indoors with a consistent indoor
temperature not falling below 7°C (45°F), even during winter? 2)Is there a
minimum of 30cm (12 inches) of unobstructed space around the ice maker to
allow for adequate ventilation and heat dissipation? 3)Has the ice maker been
properly leveled? 4)Have all electrical wires and water pipes been securely
connected, and is the water valve on the intake pipe open? 5)Has the supply
voltage been checked to ensure it matches the specifications on the ice
maker’s nameplate? 6)Has the inlet water pressure been tested to confirm that
it is at least 1kg/cm² (1bar)? 7)Are all refrigeration pipes adequately
insulated to prevent vibration or damage? 8)Have the ice storage tank and the
ice maker been thoroughly cleaned? 9)Does the owner or user possess an
operation manual and have they received proper training for routine
maintenance and inspection? 10)Has the owner or user obtained the contact
information for the repair service provider? 11)Have all the necessary kits
and adapters been correctly installed?
16
1PMISRC
PART4:OPERATONINSIRUCTONS
icemaking deicing bluetooth
child lock self-checking
light reservation
cleaning -icefull
4G
maintience
error
ice thickness
WIFI
HIGH FREEZECYCLE HARVESTCYCLE WATERLEVEL ICETHICKNESS
PRESSURE OVERTIME
OVERTIME
SENSOR
SENSOR
HIGHTEMP. BINFULL WATERSHORTAGE COND.TEMP. EVA.TEMP.
2.ICE MAKING
PROCESS
1)Press
the machine will start working.
2)Whole Ice making process:
17
PART 5 : CLEANING,SANITATION AND MAINTENANCE
1. SELF- CLEANING
-
Press any key on the bottom of display screen to unlock the system.
-
Press
about 5 seconds,the machine would enter self-cleaning process.
- When the ice machine initiates the automatic cleaning cycle, the system enters the cleaning mode, and the cleaning symbol starts flashing on the left side of the display screen. The auto-cleaning procedure is outlined as follows and takes a total of 39 minutes to complete:
A. Washing: 1 minute B. Drainage: 5 minutes C. Washing: 1 minute D. Drainage: 5 minutes E. Washing: 1 minute F. Drainage: 5 minutes G. Washing: 1 minute H. Drainage: 5 minutes
- After the cleaning cycle is concluded, the ice machine will return to its normal operational state. To start the ice machine, press the ON/OFF power key on the display screen. 5) Please Note: A.After the cleaning process, avoid using the remaining ice in the storage bin, as well as the first three batches of ice produced. B.Cleaning Frequency:The frequency of cleaning should be based on water quality and frequency of use. It is recommended to thoroughly clean the machine every 1 to 3 months to ensure optimal functionality and to extend the machine’s lifespan. C.Please select a professional ice maker cleanser for cleaning the machine. Other types of cleaners are not permitted inside the machine, as they may cause damage or affect performance.
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2 .MANUAL CLEANING AND SANITIZING
For the ice maker to function reliably and efficiently, it is crucial for the
user to adhere to the prescribed cleaning and sanitizing procedures. Please
note that these maintenance operations are not covered under the warranty
terms. Should frequent cleaning and disinfection be necessary, it is advised
to assess the cleanliness of the water source and the environment in which the
ice maker is used. Additionally, verify that a filter is in place and that it
satisfies the filtration standards required by the ice maker.
- Safety Precautions: To prevent harm to individuals and avoid damaging the ice maker, DO NOT use cleaners that contain ammonia. The use of the following substances is strictly forbidden: banana oil (naphtha), oxalic acid, hydrochloric acid, as well as detergents that include alcohol or any other corrosive liquids.
- Usage of Cleaning Solutions: Always adhere strictly to the instructions provided with the cleaning and sanitizing solutions to ensure proper and safe use.
- Personal Protective Equipment: When handling cleaning and sanitizing agents, it is imperative to wear liquid-proof gloves and safety goggles to protect your skin and eyes from potential contact with these substances.
- Power Disconnect: Before commencing any cleaning or maintenance procedures, ensure that the ice maker’s power supply is completely disconnected to maintain a safe working environment.
- Environmental Cleaning: Regularly tidy the area around the ice maker to maintain a clean environment and ensure the machine operates at peak efficiency.
- Shell Cleaning: To clean the ice maker’s exterior, use a sponge soaked in a neutral detergent solution. Afterwards, gently dry the surface with a clean, soft cloth.
- Condenser Cleaning: It is recommended to clean the condenser semi-annually.
Follow these steps for safe cleaning:
21
A.Use a soft brush or a vacuum cleaner with a brush attachment to gently clean
the condenser’s exterior, moving from top to bottom to avoid bending the fins.
B.Apply a commercial coil cleaner according to the manufacturer’s instructions
and safety guidelines. C.Straighten any bent fins with a fin comb.
WARNING A.Before cleaning the condenser, always disconnect the ice maker’s
power supply. B.The condenser’s edges can be sharp; exercise caution to avoid
cuts. C.Protect the fan motor from water exposure during cleaning. D.A dirty
condenser can restrict airflow, leading to overheating, reduced ice
production, and shortened lifespan of components.
8) Blade and Fan Motor Cleaning: Gently clean the fan blades and motor using a
soft cloth, taking care not to bend the blades. If the fan blade is
excessively dirty, wash it with warm soapy water, then rinse and dry it
thoroughly. Using a nylon brush, remove dust on the condenser fins by brushing
in the direction of the fins.
Remember to handle all cleaning activities with care and according to the
provided guidelines to maintain your ice maker’s efficiency and longevity.
- Heat emission hole: Carefully remove the filter screen by sliding it out from the sides. Brush off any dust accumulated on the screen.
- DO NOT use sharp objects to clean the evaporator.
- It is recommended to perform this operation at least once within 3 months.
22
3 . MAINTAINCE
Proper maintenance and regular cleaning of your ice machine are essential to
improve its reliability, extend its service life, and ensure hygienic ice
production. In this manual, we will outline a series of maintenance steps to
follow, which will help prevent increased energy consumption while maintaining
hygiene. 1) Keep the Surrounding Environment Clean: Frequently clean the area
around the ice machine to ensure it remains free from dirt and debris. It is
crucial not to block the louvers, as they facilitate proper ventilation for
the ice machine’s optimal performance. 2) Cleaning the Shell: The shell of the
ice machine can be cleaned with a neutral detergent and wiped with a soft
cloth. For stubborn stains, you may use commercial stainless steel cleaners
and polishes. Ensure that you follow the product instructions carefully. 3)
Regularly Check and Replace the Filter Element: Regularly inspect the filter
element and replace it as recommended. Typically, ordinary filter elements are
replaced every six months, while advanced filter elements should be replaced
according to the instructions provided. 4) Cleaning the Sink and Ice Storage
Bucket: When cleaning the inside of the ice machine sink and ice storage
bucket, you can use a water pipe. Avoid using excessive water pressure, as it
may damage the circuitry. Refrain from directly flushing water onto the water
pump and the area above the ice tray to prevent water damage. 5) Maintenance
of the Air-Cooled Ice Machine Condenser: Clean the air-cooled condenser every
three months. Use a soft brush or a vacuum cleaner with a brush attachment to
brush the condenser fins gently. Ensure that you brush up and down along the
direction of the fins to avoid damaging them, which could affect the cooling
effect. 6) Overwintering Maintenance: Before overwintering, turn off the water
source and power supply. Drain the residual water from the ice machine sink,
water inlet pipe, and drain pipe to prevent freezing or damage during the cold
months. Note: 1) Cleaning and maintenance of the ice machine may not be
covered under free services. It is important to replace the filter element
regularly. 2) In case of severe scaling or blockage in the waterway, resulting
in abnormal operation, prompt cleaning is necessary. 3) Prior to cleaning and
maintenance, always turn off the water source, disconnect the power supply,
and unplug the ice machine. 4) Exercise caution while cleaning the air
condenser fins, as they may have sharp edges.
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1. FAULT DETECT
PART 6 : TROUBLESHOOTING
For expedited communication, we suggest a preliminary check of the machine
before contacting customer service. (E-mail: info@pakroman.com
Tel:+302-898-7673) Thank you for your
cooperation. Feel free to skip this section if it doesn’t interest you.
we will explore three common issues that can occur with an ice maker: water
pump malfunction, refrigeration problems, and water inflow irregularities. By
following simple observation and touch-based techniques, you can conduct a
preliminary self-diagnosis to identify the potential cause of the problem.
- Water Pump Malfunction: To check if the water pump is faulty, you can directly observe whether water is flowing down from the ice tray. If there is no water flow, it indicates a possible issue with the water pump. The water pump is responsible for pumping water into the ice maker, so a malfunction can disrupt the ice-making process.
- Refrigeration Problems: To determine if there are refrigeration issues, allow the ice maker to run for approximately 10 minutes. During this time, you can assess the temperature of the water in the sink. If the water noticeably becomes colder, it indicates that the refrigeration system is functioning properly. You can also touch the ice tray or running water to feel the water temperature, which should be cool to the touch.
- Water Inflow Irregularities: Water inflow irregularities can be identified
through observation during the automatic cleaning process. During this
process, you can observe if water continuously flows into the ice storage
bucket from the overflow pipe of the sink. Additionally, during the ice-making
process, you can gauge the amount of water by reaching into the sink with your
hand. Normally, the amount of water should occupy more than half of the sink.
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Here are some common mistakes:
25
2 . ERROR CODE
If an error code appears on the screen, we recommend troubleshooting the issue
yourself to avoid disrupting your store’s daily operations. If the problem
persists, please contact us at info@pakroman.com or call at
+302-898-7673
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PART 7: CUSTOMER SERVICE
1. BDFORE CALLI NG SERV I CE
Before reaching out for professional service, it is essential to conduct a
preliminary assessment to identify potential issues with your ice machine. In
this guide, we will outline a few key checks to perform before contacting for
service.
- Check the Water Source: Ensure the water source for the ice machine is functioning correctly. To do so, loosen the icemaking water inlet located at the back of the machine. If water starts seeping out continuously, the water source is normal. If there is no water or only a minimal amount trickles out, it indicates a water supply issue.
- Verify Power Supply: Confirm if the ice machine is powered on. Our company’s ice machines are fully automatic and do not require manual operation, so some models may not have a visible power switch. Consult an individual knowledgeable about electrical systems to verify if the machine is receiving power. Pay particular attention to the socket and check for any potential power issues.
- Note the Model and Serial Number: Take note of the model and serial number of your ice maker. This information is typically located on the front and back of the machine on a model nameplate. Providing these details to the service team will assist them in diagnosing and addressing any specific issues.
- Please locate your ordering platform and order number. If you purchased a
second-hand product or from an unauthorized dealer, a service fee will be
charged.
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2 .W ARRANTY
Your satisfaction with our products is of utmost importance to us, which is
why we offer a 30-Day Money-Back Guarantee along with a limited-year warranty.
We take great pride in our customer service and unequivocally stand behind the
quality of our products.
The scope of our warranty includes any defects in materials and craftsmanship,
excluding paint and finish, throughout the Warranty Coverage Period specified.
This warranty is exclusively valid for the original consumer purchaser. Should
you discover any defects in parts or products within the Warranty Coverage
Period, and can provide proof of purchase, we will gladly replace the
defective item at no extra charge.
It is important to understand that our warranty does not extend to normal wear
and tear, or damages incurred through misuse, abuse, overheating, or
unauthorized modifications. Any such alterations will result in the immediate
voiding of this warranty. Losses resulting from negligent operation fall
outside the purview of PAKROMAN’s responsibility.
Furthermore, our warranty does not extend to products damaged or rendered
defective as a result of accidents, misuse, modification, water damage,
neglect, improper handling or storage, inadequate maintenance or installation,
third-party component integration, exposure to harsh weather conditions, or
natural disasters, including but not limited to earthquakes, hurricanes,
tornadoes, floods, lightning, or fires. Non-adherence to usage instructions
also nullifies the warranty.
Please be aware that while any warranties implied by law are limited to the
express warranty period, certain states may not permit limitations on implied
warranty duration, so this restriction might not apply to your circumstance.
In the event of a defective product, your sole recourse is the repair or
replacement of the item as stipulated in this warranty. We will not be liable
for any special, incidental, or consequential damages arising from the
purchase or use of our product, regardless of the legal basis of the claim.
Note, some states do not permit the exclusion or limitation of incidental or
consequential damages, so the aforementioned limitation or exclusion may not
apply to you.
This warranty confers specific legal rights upon you, and depending on the
state, you may have additional rights.
To ensure warranty service, please keep your original sales receipt from the
authorized dealer as it is necessary to demonstrate proof of purchase.
Unsanctioned returns without prior written consent will be disposed of without
notice.
For warranty service requests, please contact us by emailing
info@pakroman.com. Our dedicated customer service team is at your disposal
from Monday to Friday, 9 am to 5 pm PST.
This warranty is applicable within the United States, Canada, and Mexico to
products purchased from PAKROMAN or an authorized PAKROMAN retailer.
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3 .EX CEPTI ONS
PAKROMAN products are sold without any performance warranty, either written or
implied. The manufacturer cannot oversee the installation, operation,
cleaning, or maintenance of its products. Therefore, our warranty does not
cover any appliance that has not been installed, operated, cleaned, and
maintained strictly according to the owner’s manual instructions.
This warranty does not extend to damage or breakage resulting from misuse,
improper handling, or unauthorized modifications. Neither PAKROMAN nor any
authorized PAKROMAN dealer shall be held legally responsible for any
incidental or consequential damages to property or persons resulting from the
use of our products. In the event of a warranty claim regardless of whether it
is based on this warranty, or any other warranty, either expressed or implied
by law PAKROMAN’s liability will not, under any circumstances, exceed the
original purchase price of the product. Any and all warranties from PAKROMAN
are expressly outlined herein, and no claims shall be made against PAKROMAN
beyond what is specified in these terms.
For inquiries or further clarification regarding the specific terms of
warranty coverage, please reach out to us at info@pakroman.com.
4 .CONTACT CUSTOM ER SERV I CE
If you have any questions or problems, contact Customer Service, Monday
through Friday 9am-5pm PST(EN). Our service E-mail: info@pakroman.com
Tel:+302-898-7673 Follow our social
media to find more service and promotion : https://www.pakroman.com/
https://www.facebook.com/pakromanappliance
https://www.instagram.com/pakromanappliance/ www.tiktok.com/@pakromanappliance
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WELCOME TO GET SUPPORT FROM US
Monday to Friday 9am- 5pm PST(EN) E- mail: info@pakroman.com Tel:+(1) 302 898
7673
+(61) 413 928 118
ORIGINAL INSTRUCTION DOC. 1093265 – Ver. AB – 08-2021
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>