CHANDLER SYSTEMS Water Management System Installation Guide
- September 2, 2024
- CHANDLER SYSTEMS
Table of Contents
Water Management System
“`html
Product Information
Specifications
- Product Name: Smart Water Softener
- Brand: Chandler Systems
Product Usage Instructions
How to Use Soft Water
To start using soft water from your Smart Water Softener, follow
these steps:
-
Ensure the softener is properly installed and connected to your
water supply. -
Set the desired level of water softness on the control
panel. -
Allow the system to regenerate as needed based on usage and
water hardness levels.
How to Use Your System
Operating your Smart Water Softener involves the following
steps:
-
Monitor the system operation modes to ensure optimal
performance. -
Utilize any additional features available on the system for
customized water treatment. -
Maintain and adjust the system settings as required for
efficient operation.
System Operation Modes
The Smart Water Softener may have different operation modes that
can be selected based on your water treatment needs. Refer to the
user manual to understand each mode and its purpose.
Additional Features
Explore the various additional features of your Smart Water
Softener such as leak detection, water conservation benefits, and
water quality improvement. Refer to the user manual for detailed
instructions on utilizing these features.
FAQ
Common Questions
For answers to common questions about the Smart Water Softener,
refer to the following:
-
Q: How often should I regenerate the
system? -
A: Regeneration frequency depends on water
hardness and usage. It is recommended to check the system manual
for guidance. -
Q: How do I check for leaks in the
system? -
A: The Smart Water Softener is equipped with
leak detection features. Refer to the user manual for instructions
on detecting and addressing leaks.
“`
Installation Manual
Smart Water Softener
Chandler Systems
INTRODUCTION
Thank You for Purchasing a DROP System!
We know you’ll love your improved water quality, leak detection ability and
water conservation benefits of your new DROP Water Management System from
Chandler Systems. You’ll soon wonder how you ever lived without it. Improving
your water and protecting your home are just a few of the ways that the DROP
Water Management System can improve your water system.
Be sure to check out the dropconnect.com website periodically for more
information about additional DROP products as they are released.
833.BUY.DROP
(833.289.3767)
dropconnect.com
To further help you operate your new DROP system, we have provided you with many other resources for you to learn more. Feel free to call Chandler Systems when you need additional help. We also have many resources located on our website including instructional videos, and images.
DROP Connect is also active on various social media pages! Feel free to follow us for the most up to date information and news!
@dropconnect
Privacy Statement
For more information about privacy, visit our privacy policy online.
DROP Patents
For the most up-to-date list of patents, visit our patents on our website:
dropconnect.com/patents.
FCC Compliance Statement:
https://dropconnect.com/sites/default/files/FCC_Compliance_Statement.pdf
Industry Canada Compliance Statement:
https://dropconnect.com/sites/default/files/Industry_Canada_Compliance_Statement.pdf
2
TABLE OF CONTENTS
Introduction……………………………………………………………………………………… 2
Table of Contents…………………………………………………………………………….. 3
How to Use Soft Water…………………………………………………………………….
4
How to Use Your System………………………………………………………………..
6
System Operation Modes……………………………………………………………….. 6
Additional Features………………………………………………………………………..
6
System Maintenance and Adjustments……………………………………………. 7
Installation Instructions…………………………………………………………………..
8
Contents of Carton………………………………………………………………………… 8
Precautions…………………………………………………………………………………..
9
System Set Up………………………………………………………………………………….. 10
System Start Up…………………………………………………………………………….. 15
DROP Remote…………………………………………………………………………………
19
Common Questions………………………………………………………………………..
20
DROP Limited Warranty………………………………………………………………….
23
Your Water Test Results Hardness ____ Iron ____ pH ____ Chlorine
gpg ppm number ppm
CAUTION: · Do not subject tank to any vacuum. If there is a possibility that a
vacuum could occur, a vacuum breaker must be installed. · Do not locate unit
where the tank or any lines (including drain lines) will be subject to
temperatures below freezing. · If there is not at least 10′ of line between
the water heater inlet and the outlet of the closest softener/filter, an
expansion tank should be installed. · Do not use Vaseline or any petroleum-
based lubricants on O-rings or rubber seals. Only use food-grade silicone
lubricant. · O-rings are lubricated before leaving the factory and do not
require additional lubrication before installation in most cases. · Do not use
pipe dope or any sealant other than Teflon tape on threaded connections.
Threads on the control valve and on the bypass nut connections do not require
any tape because they use an O-ring seal. Tape is only required on the
inlet/outlet adapter fittings and on the drain line fitting (if applicable).
3
HOW TO USE SOFT WATER
Household Cleaning
Use less soap, detergent and household cleaners. Hardness minerals in water
interfere with soap’s cleaning ability. That’s why most leading brands of
soap, shampoo, laundry detergent and household cleaners contain chemicals that
aren’t necessary with soft water.
You can significantly reduce the amount of these products that you use. You
may find you can use as little as one quarter of the amount you were using
before you had soft water! Even though you’ll use less soap, you’ll get more
suds and better cleaning results.
Bathing
Reduce your use of soaps and shampoos by half or more. Adjust according to
your preference and results.
After bathing in soft water, your skin will feel “silky.” What you’ll feel is
your own smooth skin without any leftover soap residue. When you bathed in
hard water, you were never able to rinse this residue completely. The soap
curd that left a ring on your bathtub also remained on your skin and hair,
possibly causing drying and cracking. Now that you have soft water, you’ll
feel soft, smooth and clean. And you’ll promote healthier skin and hair by
eliminating the drying effects of hard water.
Laundry
Reduce or eliminate the use of fabric softeners. Fabrics washed in hard water
retain soap residue making them “crackle” when removed from the dryer or stiff
if air-dried. Fabric softeners are necessary with hard water to keep your
clothing soft, but with soft water, you can reduce your use of fabric
softeners or eliminate them altogether.
It’s especially important to reduce the amount of laundry detergent you use by
half or more. Washing clothes in soft water means you’ll need less soap to get
your clothes clean and it will rinse completely. Washing in soft water makes
your clothes look whiter and brighter, and they’ll last longer, too.
4
HOW TO USE SOFT WATER
Dishwashing
Reduce the amount of dishwashing detergent you use by half or more, too. Your
dishes will get nice and clean without all of the hardness minerals left over
by hard water. Take special precautions with dishwashers. Caustic phosphates
in some dishwasher detergents and very high temperatures in the dry cycle can
etch dishes and glassware if you use soft water. To prevent this possibility:
· Use the “no heat” dry cycle on your dishwasher. · Use the minimum amount of
a good quality,
low phosphate dishwasher detergent needed to clean your dishes. · Wash good
china and crystal by hand.
Other Considerations
Special care for plants and fish. Water your lawn, shrubs and outside plants
from an outside hard water faucet, or turn off treatment from your DROP App.
You may also prefer to water houseplants with hard water or water from a
reverse osmosis system.
Fish accustomed to hard water may have trouble with an abrupt change to soft
water. Make the change gradually over a period of seven to 14 days by blending
hard and soft water until the tank contains 100 percent soft water. Once you
begin using soft water, you should notice that your fish tank stays cleaner
longer.
5
HOW TO USE YOUR SYSTEM
Your DROP Water Management System was selected to address your specific water
conditions. Your system uses advanced technology to deliver effective and
efficient water softening to protect your home plumbing system, deliver
optimal water quality to you and your family, protect your home from leaks,
and save you money, all while providing years of trouble-free operation.
Your system operates in two primary modes: In Service: Your water passes
through the softening resin in your system’s media tank to remove the
hardness minerals quickly and effectively.
Regeneration: Your system cleans itself by drawing a salt solution through the
softening resin to dislodge all hardness minerals, backwashing the resin to
remove the dislodged hardness minerals and using a final rinse to ensure the
system is clean, before returning to In Service Mode. Water to your home is
not treated while in regeneration.
Additional Features You’ll Find on Your DROP System · Advanced Electronic
Control Valve: Incorporates the latest softener control technology for
optimal performance, efficiency and longevity. · Optical Sensor Technology:
Optical sensors control regeneration for precise performance.
· Demand Operation: Your DROP system meters your w6ater use and regenerates
itself when
necessary, saving you salt, water and money. Your system automatically adjusts
to heavier or lighter water use.
· High Flow Media Tank: Your DROP system delivers the high flow rates required
by today’s demanding households.
· High Efficiency Softening Media: DROP softening media minimizes salt and
water use to minimize operating expense.
· Soft Water Brining: Treated water refill for better brine saturation and a
cleaner brine tank.
· Integrated By-pass Valve: Allows you to take your system out of service if
necessary.
· Power Backup: To continue to protect your home during power outage · Water
Usage Monitoring – DROP monitors your water usage and provides real time
information including: current water flow, peak flow today, daily average of
the last 90 days, as well as many useful historical charts.
6
HOW TO USE YOUR SYSTEM
· Automatic Low Salt Notifications – The DROP salt sensor allows the system to
provide notifications when you are running low on salt BEFORE you run out.
· Automatically integrates with other components on your DROP System – DROP is
a water management system that integrates all of the water related devices in
your home including: water softeners, backwashing filters, leak detectors,
sump pump alarms, and many more to come!
· Convenient User Interface on your Smart Phone or Tablet
· LED Light Codes: Alert you to system status at a glance.
· Regeneration Status: During a regeneration, the App will show the cycle and
the time remaining in that cycle.
· Regeneration Cycle Override: During regeneration, you can force the system
to move to another cycle step immediately by selecting a different cycle step
in the App.
System Maintenance and Adjustments
Adding Salt: Maintain salt in your system at all times to ensure your softener
can properly soften your water. Only use a quality grade of salt processed
especially for use in water softeners. Ensure that the salt level in the brine
tank is always above the water level. If your system ever runs out of salt,
refill it, wait 30 minutes and then follow the procedures in the Extra Cycle /
Manual Regeneration section of this manual.
- NEVER USE ROCK SALT in your DROP system; the dirt and rocks
inherent in rock salt will damage your system.
Manually Bypassing Your System: DROP’s integrated bypass valve allows you to bypass your system should you ever wish to take it out of service. To bypass your system, turn both handles until they are perpendicular to the system inlet / outlet. To place your system back in service, turn both handles until they are parallel with the system inlet / outlet.
SERVICE
OFF
BYPASS
System In Service -Water to home is being treated
Water to home and softener is off
System Out of Service -Water to home is on and untreated
7
INSTALLATION INSTRUCTIONS
Contents of Carton
SALT SENSOR
BYPASS
SOFTENER
POWER SUPPLY (2)
9 VOLT BATTERY
CONNECTORS
SOFTENER with RESIN 8
BRINE TANK
BRINE LINE
INSTALLATION INSTRUCTIONS
Precautions
1 Read
24 Ventilate
3 Use Eye Protection
5 If existing plumbing is copper, install grounding strap before creating
plumbing gaps.
4 Protect nearby materials when soldering.
Use only lead-free solder
6 Don’t reach.
9
INSTALLATION INSTRUCTIONS
System Setup
UUnnttrreeaattreed WWaatteerr RRaaww WWater
Minimum 10 feet required between softener outlet and water heater inlet
DDrraaininLLiinne
BBrriine Liinnee
SSooffttWWateerr
Air 4G” aApir GRaepqRueqiureiredd BBrinee Tank
Hub Required (not included)
Leak Detector Optional
- Note: Your installation may vary. Follow all local plumbing codes.
10
INSTALLATION INSTRUCTIONS
System Setup
Unpack equipment. Connect bypass valve, connectors. Attach components by
pushing the adapters together and tightening the nuts by hand until they feel
snug. Position system on a hard level surface with access to inlet plumbing,
drain and electrical outlet.
Bypass Valve
Turn Handles for Bypass Mode
NOTE: Make sure bypass valve is in bypass mode.
Connectors
Turn off main water supply and open nearest cold faucet to relieve pressure.
Cut water supply line, and connect plumbing to the inlet and outlet
accordingly. Note: Inlet and outlet connections are 1″ NPT. Additional piping
and / or fittings may be necessary
Inlet Outlet
NOTE: When using a sweat adapter, be sure not to solder plumbing with adapter
attached to equipment to prevent damage to the plastic.
11
INSTALLATION INSTRUCTIONS
System Setup
Connect drain line to barbed drain adapter and run to appropriate discharge
point. Use a 1/2″ minimum pipe size for the drain. Use a 3/4″ drain line for
runs that exceed 20 feet. Make connection to a sanitary waste system through
an air gap of 2 pipe diameters or 1″, larger. Do not tee into any other drain
lines.
Discharge Options
STAND PIPE
LAUNDRY TUB
FLOOR DRAIN
Feed one end of brine line to brine line Inside the brine tank, remove the cap from
connection on control valve. Firmly insert the top of the brine well. Feed the other end
it all the way into the push lock fitting. of the brine tubing through the hole in the
When the tubing is fully inserted, the filling side of the brine tank, and firmly insert it
will grab the tubing and hold it in place. A all the way into the push-lock elbow fitting
compression insert is NOT needed.
inside the brine well. When this tubing
is fully inserted, the fitting will grab the
tubing and hold it in place.
BRINE LINE CONNECTION TO CONTROL VALVE
12
BRINE LINE CONNECTION TO BRINE TANK
INSTALLATION INSTRUCTIONS
System Setup
Attach safety overflow line (1/2″ tubing) to barbed fitting on side of brine tank and run to appropriate discharge point that is lower than the overflow connection on the brine tank. Do not tee into any other drains.
1/2″ Overflow Connection
Pass the salt sensor power cord through the provided hole from the inside of the brine tank. Install the salt sensor unit onto the top of the brine well. Install the cord grip around the salt sensor power cord and insert it into the hole in the brine tank. Install the supplied rubber band onto the hooks on top of the salt sensor unit.
Power Cord
Add water to brine tank approximately 1″ above the grid plate. Do not add salt to the brine tank at this time.
Fill Fwilaltwera1te”r 1″ above above grgirdidpplalattee.
Rubber Band
13
INSTALLATION INSTRUCTIONS
System Setup
This information is available in more detail in the USER GUIDE.
With the bypass valve in bypass position, turn on the main water supply. Open
a cold soft water tap nearby and let run a few minutes or until the plumbing
is free from foreign material (usually solder) that may have resulted from the
installation. Once clean, close the water tap.
Place the DROP Hub in a central location in your home and plug it in. At this
point, you can download the DROP Connect App on your device. When you open the
app, it will walk you through the process of connecting to your Hub and
connecting to WiFi, if desired.
Adding devices to the DROP system Once you have connected to the Hub, you can
use the app to connect your devices (softener, leak detectors, salt sensor,
etc) to the Hub. First, unplug and remove any batteries from the DROP device
you wish to add. Next, navigate to the System’ (selection on left) >
Advanced’ (selection at top) page in the app and enable the Add Device Components’ mode. The hub will enter a state where it will accept new connections. Plug in the device(s) that you are adding, or for a leak detector, simply install the batteries. After the device has joined the DROP network you will see it added to the “Manage Device Components” table, you can then disable the
Add Device Components’ mode or simply wait for it to
automatically disable. When a new device is added to the system, you can
rename that device by choosing “System” on the left navigation menu and
scrolling to the bottom of the System Status page. Devices such as the
softener and salt sensor will already be labeled appropriately, but in the
case of leak detectors, each individual leak detector will simply be labeled
“leak detector.” In this case, you can rename each leak detector according to
where you put them, such as “water heater” or “kitchen sink.”
Softener Programming Your softener’s control valve is setup from the factory
with some default values that may need to be adjusted according to your water
quality and personal schedule.
System Settings The first settings that should be reviewed are the
Regeneration Time and System Water Source. Choose “System” on the left
navigation menu and it will bring you to the System Status page, where these
settings can be adjusted if needed.
Regeneration Time This setting controls the time of day when the system will
begin to regenerate. While a softener is in its regeneration cycle, any water
used in the house will not be treated. Therefore, it is important to choose a
time of day where water use is least likely. It is also important to
understand how long the regeneration of your system will take. For a softener
with standard settings it will take approximately 1 hour and 30 minutes. Some
DROP installations will require multiple filters and/or softeners. These
stages can require regeneration on the same day and would occur one after the
other starting at the regeneration time, so you should select a regeneration
start time that would take these times into consideration along with your
water usage schedule.
14
INSTALLATION INSTRUCTIONS
System Start Up
System Water Source The system water source setting is used by the DROP system
to know how to respond to power outages. It can be set to Private Well or
Municipal Supply. If your water supply is not one of these choices, if your
water supply is dependent on power to be available (i.e. it is supplied by an
electric pump) set it to Private Well, otherwise set it to Municipal Supply.
Water Hardness Setting
The most important setting to adjust when setting up your DROP softener is the
water hardness setting–this setting impacts the efficiency of your softener as
well as the ability of your softener to correctly soften your water. To set
the water hardness, select “Devices” on the left navigation menu and then
select the softener from the devices list. You should then be viewing the
Softener Status page. On this page you will be able to adjust your water
hardness setting. The water hardness is a measurement of mineral content
(calcium and magnesium) in the water and is measured in Grains Per Gallon
(gpg). A water test should have been done on your water to determine the
hardness measurement of your water source. Use this measurement as the value
for the water hardness setting on your system.
Note: If you have had a water test performed, but the results are listed in
Parts Per Million (ppm) or Milligrams Per Liter (mg/l), you can convert this
number to Grains Per Gallon by dividing the ppm or mg/l by 17.1, and then
rounding up to the nearest whole number.
Note: If the water contains iron and / or manganese, add together the total
ppm or mg/l of iron and manganese, and multiply this number by 4. Then add
this number to the grains per gallon (gpg) of hardness to calculate your
compensated hardness. Use this compensated hardness level when programming the
hardness.
System Startup Procedure
Note: In the steps following it is necessary to skip regeneration cycle steps.
To accomplish this, first you must be on the DEVICES > SOFTENER > STATUS page
of the app. At the top, just below the Softener Status title, tap the softener
unit that you are starting up (usually there will only be one choice, Unit 1).
Once the unit is selected, the Unit Status Details will appear. When the unit
is in regeneration, a Current Position will appear on the left. Tap on the
Current Position and a list of all the regeneration positions will expand (see
screenshot next page), they will be in order of the regeneration steps. Simply
choose the step that you would like the valve to be in. You can even go back
to a previous step if needed.
15
INSTALLATION INSTRUCTIONS
System Start Up
1. Navigate to the DEVICES > SOFTENER > STATUS screen in the app and select
the “Start Regeneration Now” button. Skip the “Brine Fill” and “Make Brine”
steps to cycle the softener to the
backwash position. 2. Partially open the inlet valve on the bypass–about
halfway–to allow water to slowly begin entering
the softener tank. As water enters the tank, excess air will be expelled out
of the drain line. 3. Once there is a steady flow of water coming out of the
drain line, slowly open the inlet valve the rest
of the way. After 10 minutes, the softener will enter the brine draw stage of
the regeneration cycle. You do not need to stay in this step for long, but
before you skip to the next step, look inside the brine tank and verify that
water is being drawn out in this step. If there is no sign of water being
drawn out, you may need to check the brine tubing connections. 4. Next, you
can use the app to the “rapid rinse” step. In this step, there should be a
strong flow of water coming out of the drain line, as there was in the first
step. Stay in rapid rinse until the water runs clear. 5. After “rapid rinse”,
you can skip to brine fill. The softener does not need to go through a
complete refill, since you already filled the brine tank earlier, but you
should stay in this step long enough to observe that water is entering the
brine tank, and to make sure that the water level is at least 1″ above the
salt grid plate. Then you can return the control valve to the “Service”
position. 6. Open the outlet valve of the bypass so that water is now able to
flow through your softener and into your service lines. Your softener will now
begin softening your water.
16
INSTALLATION INSTRUCTIONS
System Start Up
7. Last, add salt to your brine tank. When adding salt, make sure that you
remove the rubber band from the top of the salt sensor, and that the salt
sensor paddle is laying flush with the brine well. Add several bags of salt,
pouring toward the salt sensor paddle. Once the salt level is high enough to
hold the paddle in place, you can attach the rubber band to the top of it.
When your salt level drops below the paddle, the paddle will flip out and send
a signal to the DROP Hub, telling you that you need to add salt. When you
receive a “low salt” indication–don’t panic–you still have several
regeneration cycles worth of salt; it reminds you early enough to make sure
that you have plenty of time to remember to get salt. If you ever run out of
salt completely, just add salt and then select the “Start Regeneration
Tonight” button in the Softener Status menu of the app.
Resin Grains Capacity and Salt Settings
The settings used to configure your softener to correctly regenerate the resin
in your softener treatment tank are found in the app by going to DEVICES >
SOFTENER > ADVANCED.
The first setting to verify is the Resin Grains Capacity for each softener
unit, located in the `Unit Settings’ section at the bottom of the Advanced
page. Each valve should be preconfigured at the factory to match the capacity
of the resin in the treatment tank. Match the model number and resin grains
capacity values in the table below and confirm that the resin grains capacity
of your DROP system is configured correctly.
The length of the Brine Refill regeneration step determines how much salt is
used per regeneration. The recommended default brine fill time for each model
is listed in the table below. Decreasing the amount of salt used during a
regeneration makes the softener more efficient because each pound of salt used
is more effective, but this uses more water during regeneration because the
unit must regenerate more frequently. After selecting a Brine Refill step
time, the app will display how much salt will be used for each regeneration,
the effective resin grains capacity of the treatment tank, and a simple graph
that illustrates the relationship between salt and water consumption during
the regeneration.
It is recommended to begin using your softener with the default brine refill
time. If you wish to increase salt efficiency (by decreasing the Brine Refill
time) or increase water efficiency (by increasing the Brine Refill time),
adjust the Brine Refill time incrementally and observe the effect on salt
usage and regeneration frequency before making further changes.
MODEL
S-24 S-32 S-48 S-64
RECOMMENDED SALT SETTINGS
CAPACITY
24,000 32,000 48,000 64,000
BRINE REFILL TIME 4:24 5:52 8:48 11:44
SALT LBS. USED PER REGENERATION 6.6 8.8 13.2 17.6
17
INSTALLATION INSTRUCTIONS
Extra Cycle / Manual Regeneration: Should you ever need to initiate an extra
regeneration due to unexpected higher water use, use the Regenerate Now button
in the App. NOTE: If your hot water tank has refilled with hard water, it may
take several days for it to empty and for your water to feel soft again.
DEVICES > SOFTENER > STATUS
(Navigation description examples can be found in the User Guide)
18
THE DROP REMOTE
The DROP Remote is sold as an optional accessory. In addition to acting as a
DROP Link mesh network extender, the DROP Remote has additional features: At a
glance the remote can provide the status of your water system through color
codes.
Color codes for normal operation
Water is in Service
Water is Shutoff
Slow blinking indicates you have a
notification in your DROP App that has not been seen
Flashes indicate that the DROP Remote is communicating with other
devices
To turn off water in your home, place your finger on the water DROPlet button
for about 2 seconds. Once the lights turn orange, remove your finger.
If your system is in the Shutoff mode and you would like to turn your water
back on, place your finger on the DROPlet button for about 2 seconds. When it
turn to green, remove your finger and, your water will turn back on.
More details about the DROP Remote can be found in the DROP User Guide.
19
COMMON QUESTIONS
9 Volt Battery back up enables your valve to continue to protect your home
from leaks during a power outage.
There has been a drop in my home’s water pressure. What can be the cause? A
reduction in your home’s water pressure can indicate that it is time to change
your prefilter. If you do not have a prefilter with your system or changing
the filter has no effect, contact your authorized DROP Water Management System
representative. My system seems to be regenerating more frequently. Is this
normal? Remember, your DROP system is demand operated, adjusting automatically
to your water usage. If you do not think that your water usage has increased
due to extra house guests, additional laundry or some other reason, check for
any leaky plumbing, dripping faucets or running toilets, all of which can
contribute to more frequent regenerations. My water doesn’t seem soft. How can
I be sure that my system is regenerating properly? Be sure that the water
supply to the softener is not by-passed and there is salt in the brine drum.
Follow the instructions in the “Extra Cycle / Manual Regeneration” section on
page 17 to manually regenerate the softener tank. If the unit does not advance
through to the next regeneration automatically, please contact your DROP Water
Management System representative for further assistance. How will I know when
it is time to add salt? DROP Systems provide notification when salt needs to
be added. To check manually, lift the lid of the brine drum to check the level
of salt. If you can see water, it is time to add salt. You can add salt
anytime there is enough room to accommodate additional blocks or pellets. Is
it okay to drink soft water? Yes, soft water is okay for drinking and cooking.
If your softener regenerates with sodium chloride (salt), keep in mind that
there will be a small amount of sodium added to the softened water. People who
are on sodium restricted diets should consider the added sodium as part of
their overall sodium intake. If sodium is a concern, potassium based salt
(potassium chloride) can be used as an alternative or an under-counter reverse
osmosis system can be installed to remove sodium.
If at any time you feel your system is not operating properly, by-pass the
system and call your authorized DROP Water Management System representative.
20
Chandler Systems Inc. 710 Orange St. Ashland, OH 44805 P. 1 833 BUY-DROP
www.dropconnect.com
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures: –Reorient or relocate the receiving antenna.
–Increase the separation between the equipment and receiver. –Connect the
equipment into an outlet on a circuit different from that to which the
receiver is connected. –Consult the dealer or an experienced radio/TV
technician for help.
This product may be covered by one or more patents.
(https://dropconnect.com/patents)
21
Limited Warranty
WATER MANAGEMENT SYSTEMS
This warranty cannot be transferred – it is extended only to the original
purchaser or first user of the product. By accepting and keeping this product,
you agree to all of the warranty terms and limitations of liability described
below.
Important Warning: Read carefully the DROP Water Management Systems Equipment
Installation, Operating and Maintenance Instructions Manual to avoid serious
personal injury and property HAZARDS and to ensure safe and proper care of
this product.
*FOR AS LONG AS YOU OWN AND LIVE IN YOUR SINGLE FAMILY HOME, this warranty covers your water treatment equipment, if you are the first user of this DROP Water Treatment Systems equipment and purchased it for single family home use – subject to all of the conditions, limitations and exclusions listed below. Purchasers who buy the DROP equipment for other purposes, and other component parts are subject to more limited warranties and you should read all of the terms included in this form to make sure you understand your warranty.
What is covered by this warranty? Chandler Systems, Inc. warrants that at the
time of manufacture, the DROP equipment shall be free from defects in material
and workmanship as follows:
Product
Residential Mineral Tank DROP Control Valves DROP Pump Controllers DROP Home
Protection Valve Brine Tank DROP Hub and Remote DROP Wireless Low Salt Alarm
Other Accessories and Parts Brine Tank Components
Warranty
10 Years 5 Years 5 Years 5 Years 5 Years 1 Year 1 Year 1 Year 1 Year
- This warranty does not include media and/or cartridge filter elements.
Additional Terms & Conditions What Chandler Systems Inc will do if you have a covered warranty claim; Chandler Systems Inc will at its discretion either make repairs to correct any defect in material or workmanship or supply and ship either new or used replacement parts or products. Chandler Systems, Inc. will not accept any claims for labor or other costs.
Additional Exclusions and Limitations This warranty is non-transferable and
does not cover any failure or problem unless it was caused solely by a defect
in material or workmanship. In addition, this warranty shall not apply: · If
the equipment is not correctly installed, operated, repaired and
maintained as described in the Installation, Operating & Maintenance
Instructions Manual provided with the product.
· Defects caused as a direct result of the incoming water quality
· If the DROP equipment is not sized appropriately for the intended job.
· To any failure or malfunction resulting from abuse (including freezing),
improper or negligent; handling, shipping (by anyone other than DROP)
· If the unit has not always been operated within the factory recommended
temperature limits, and at a water pressure not exceeding 125 psi, during
storage, use, operation, accident; or alteration, lightning, flooding or other
environmental conditions.
· To any failure or malfunction resulting from failure to operate the system
with potable water, free to circulate at all times; and free of damaging water
sediment or scale.
· This warranty does not cover labor costs, shipping charges, service charges,
delivery expenses, property damage, administrative fees or any costs incurred
by the purchaser in removing or reinstalling the water management equipment.
· The warranty does not cover any claims submitted more than 30 days after
expiration of the applicable warranty, and does not apply unless prompt notice
of any claim is given to an authorized DROP Dealer or to DROP or a designated
contractor is provided access to the installation and to the water treatment
equipment.
THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. NO DROP
REPRESENTATIVE OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY OTHER
THAN THOSE EXPRESSLY CONTAINED IN THIS WARRANTY AGREEMENT.
Additional Warranty Limitations ANY IMPLIED WARRANTIES THE PURCHASER MAY HAVE,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE TIME PERIODS
SPECIFIED ABOVE. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you.
Limitations of Remedies The remedies contained in this warranty are the
purchaser’s exclusive remedies. In no circumstances will Chandler Systems,
Inc. or the seller of the product be liable for more than, and purchaser-
user’s remedies shall not exceed, the price paid for the product. In no case
shall Chandler Systems, Inc. or seller be liable for any special, incidental,
contingent or consequential damages. Special, incidental, contingent and
consequential damages for which Chandler Systems, Inc. is not liable include,
but are not limited to, inconvenience, loss or damage to property,
consequential mold damage, loss of profits, loss of savings or revenue, loss
of use of the products or any associated equipment, facilities, buildings or
services, downtime, and the claims of third parties including customers. Some
states do not allow the exclusion or the limitation of incidental or
consequential damages, so the above limitations or exclusion may not apply to
you.
What to do if you have a problem covered by this warranty Any warranty
coverage must be authorized by Chandler Systems, Inc.. Contact the person from
whom you purchased the product, who must receive authorization from a DROP
Dealer.
If your product is new and not used and you wish to return it, contact your
DROP Dealer.
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