LG WXLS-1014G Washing Machine Owner’s Manual
- August 31, 2024
- LG
Table of Contents
WXLS-1014G Washing Machine
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Specifications
- Model: WXLS-1014G / WXLS-1014W
- Manufacturer: LG
- Maximum Capacity: 14 kg
- Website: www.lg.com
Product Usage Instructions
Safety Instructions
Before using the washing machine, make sure to read all safety
instructions provided in the manual. Follow the guidelines
carefully to prevent any risks or damage from incorrect operation.
Safety messages marked with ‘WARNING’ or ‘CAUTION’ must be followed
diligently to ensure safe usage.
Installation
Ensure to install the washing machine correctly by following the
installation instructions provided in the manual. Place the machine
on a stable surface with proper ventilation. Refer to the front and
rear view diagrams to identify different parts like the control
panel, detergent dispenser drawer, drum, door, cover cap, drain
pump filter, drain plug, and leveling feet.
Operation
Refer to the Programme Table in the OPERATION chapter of the
manual to determine the recommended maximum capacity for each
washing program. Follow the instructions for loading clothes into
the drum and selecting the appropriate wash cycle for optimal
results.
Maintenance
After every wash, clean the washing machine according to the
provided instructions to ensure its longevity and performance.
Additionally, periodically clean the appliance thoroughly to
prevent any build-up or malfunctions.
FAQ
Q: What should I do if the washing machine has not been used
for an extended period?
A: If the washing machine has not been used for two weeks or
more, run hot water faucets for several minutes before using the
washing machine to ensure proper functioning.
Q: What is the maximum capacity of clothes that can be washed
in this machine?
A: The maximum capacity for dry clothes in some cycles is 14 kg.
Refer to the Programme Table in the OPERATION chapter for specific
details on each washing program’s recommended maximum capacity.
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OWNER’S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions carefully. This will
simplify installation and ensure that the product is installed correctly and
safely. Leave these instructions near the product after installation for
future reference.
ENGLISH
WXLS-1014G / WXLS-1014W
MFL71989922 Rev.01_052824
www.lg.com
Copyright © 2024 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or content that may be different from the model
you purchased.
This manual is subject to revision by the manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE…………………………………………………..3 WARNING
………………………………………………………………………………………………3
INSTALLATION
Parts and Specifications …………………………………………………………………………8 Installation Place
Requirements …………………………………………………………..11 Unpacking the Appliance
……………………………………………………………………..12 Levelling the Appliance
………………………………………………………………………..13 Connecting the Water Supply
Hose………………………………………………………15 Installing the Drain Hose
……………………………………………………………………..17
OPERATION
Operation Overview……………………………………………………………………………..19 Control Panel
……………………………………………………………………………………….20 Preparing the Wash Load
…………………………………………………………………….22 Adding Detergents and Softeners
………………………………………………………..23 Programme Table ………………………………………………………………………………..25
Extra Options and Functions ………………………………………………………………..27
SMART FUNCTIONS
LG ThinQ Application ……………………………………………………………………………29 Smart Diagnosis
…………………………………………………………………………………..31
MAINTENANCE
Cleaning After Every Wash……………………………………………………………………32 Cleaning the Appliance
Periodically ……………………………………………………..32
TROUBLESHOOTING
Before Calling for Service……………………………………………………………………..36
ENGLISH
SAFETY INSTRUCTIONS 3
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the appliance. The guidelines are
separated into WARNING’ andCAUTION’ as described below.
Safety Messages
This symbol is displayed to indicate matters and operations that can cause
risk. Read the part with this symbol carefully and follow the instructions in
order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause serious
injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the minor
injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety · This appliance is not intended for use by persons
(including children)
with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
4 SAFETY INSTRUCTIONS
· Children should be supervised to ensure that they do not play with the
appliance.
· If the power cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
· Use a new hose or hose-set supplied with the appliance. Reusing old hoses
can cause a water leak and subsequent property damage.
· Ventilation openings must not be obstructed by a carpet. · This appliance is
intended to be used in household only. · The inlet water pressure must be
between 100 kPa and 800 kPa. · Potentially there could be hydrogen built-up in
hot water system that
has not been used for two weeks or more. In this instance, hot water faucets
should be allowed to run for several minutes prior to use of the washing
machine.
Maximum Capacity The maximum capacity in some cycles for dry clothes to be
washed is 14 kg. The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to Programme Table in
OPERATION chapter for further details.
Installation · This appliance should only be transported by two or more people
holding the appliance securely. · Do not install the appliance in a damp and
dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject to
weathering conditions such as direct sunlight, wind, rain, or temperatures
below freezing. · Make sure the power plug is completely pushed into the power
outlet. · Do not plug the appliance into multiple outlet sockets, power
boards, or an extension power cable.
ENGLISH
SAFETY INSTRUCTIONS 5
· Do not modify the power plug provided with the appliance. If it does not fit
the power outlet, have a proper outlet installed by a qualified electrician.
· This appliance is equipped with a power cord having an equipmentearthing /
grounding conductor (earthing pin) and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed and
earthed / grounded in accordance with all local codes and ordinances.
· Improper connection of the equipment-grounding conductor can result in risk
of electric shock. Check with a qualified electrician or service personnel if
you are in doubt as to whether the appliance is properly grounded.
Operation
· Never attempt to operate the appliance if it is damaged, malfunctioning,
partially disassembled, or has missing or broken parts, including a damaged
cord or plug.
· Do not apply any sharp objects to the control panel in order to operate the
appliance.
· Do not attempt to separate any panels or disassemble the appliance.
· Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless specifically
recommended in this Owner’s Manual. Use only authorized factory parts.
· Do not push down the door excessively, when the appliance door is open.
· Do not put animals, such as pets into the appliance.
· Do not wash any items that are specified by the manufacturer as not washable
on the care label.
· Keep the area underneath and around the appliance free of combustible
materials such as lint, paper, rags, chemicals, etc.
· Do not leave the appliance door open. Children may hang on the door or crawl
inside the appliance, causing damage or injury.
6 SAFETY INSTRUCTIONS
· Do not put in, wash or dry articles that have been cleaned in, washed in,
soaked in, or spotted with combustible or explosive substances (such as waxes,
wax removers, oil, paint, gasoline, degreasers, drycleaning solvents,
kerosene, petrol, spot removers, turpentine, vegetable oil, cooking oil,
acetone, alcohol, etc.). Improper use can cause fire or explosion.
· Do not use or store flammable or combustible substances (ether, benzene,
alcohol, chemical, LPG, combustible spray, gasoline, thinner, petroleum,
insecticide, air freshener, cosmetics, etc.) near the appliance.
· Never reach into the appliance while it is operating. Wait until the drum
has completely stopped.
· Do not touch the door during a high temperature programme.
· In case of a water leak from the appliance or flood, disconnect the power
plug and contact the LG Electronics customer information centre.
· Turn off water taps to relieve pressure on hoses and valves and to minimize
leakage if a break or rupture should occur. Check the condition of the fill
hoses; they should be replaced after 5 years.
· If there is a gas leakage (isobutane, propane, natural gas, etc.) within the
home, do not touch the appliance or power plug and ventilate the area
immediately.
· If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
· Keep all washing detergents, softener and bleach away from children.
· Do not touch the power plug or the appliance controls with wet hands.
· Do not bend the power cable excessively or place a heavy object on it.
· Avoid touching any water that is drained from the appliance during the wash.
· Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
ENGLISH
SAFETY INSTRUCTIONS 7
· When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
· Wipe off dirt or dust on the contacts of the power plug.
Maintenance · Disconnect the appliance from the power supply before cleaning
the
appliance. Setting the controls to the OFF or stand by position does not
disconnect this appliance from the power supply. · Securely plug the power
plug in the outlet socket after completely removing any moisture and dust. ·
Do not spray water inside or outside the appliance to clean it. · Never unplug
the appliance by pulling on the power cable. Always grip the power plug firmly
and pull straight out from the outlet socket. · Only qualified service
personnel from LG Electronics service centre should disassemble, repair, or
modify the appliance. Contact an LG Electronics customer information centre if
you move and install the appliance in a different location.
Disposal · Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse. · Dispose of all packaging
materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause suffocation.
· Cut off the power cord and remove the door before disposing of this
appliance to avoid the danger of children or small animals getting trapped
inside.
8 INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
· Appearance and specifications may change without notice to improve the
quality of the appliance.
Front View
Rear View
a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Pump Filter g Drain Plug h Levelling Feet
a Power Plug b Transit Bolts c Drain Hose
Specifications
Power supply Product weight Dimension(mm)
Model
INSTALLATION 9
WXLS-1014G / WXLS-1014W 220-240 V~, 50 Hz 71 kg
ENGLISH
W
650
H
950
D
645
D’
1145
10 INSTALLATION
Accessories
Cold Supply Hose Spanner
Antislip Sheets*1 Elbow Bracket for Securing Drain Hose
Caps for Covering Transit Bolt Holes
Tie Strap*1
*1 The included accessories vary depending on the model you purchased.
INSTALLATION 11
ENGLISH
Installation Place Requirements
Before installing the appliance, check the following information to make sure
that the appliance should be installed in a correct place.
Installation Location
· This appliance must be installed on firm flooring to minimize vibration
during the spin cycle. Concrete flooring is best, being far less prone to
vibration during the spin cycle than wooden floorboards or a carpeted surface.
· If it is impossible to avoid positioning the appliance next to a gas cooker
or coal burning stove, an insulation (850 X 600 mm) covered with aluminum foil
on the side facing the cooker or stove must be inserted between the two
appliances.
· Ensure that when the appliance is installed, it is easily accessible for an
engineer in the event of a breakdown.
· When installing the appliance, adjust all four feet using the transit bolt
spanner provided to ensure the appliance is stable.
· Ensure that there is enough room for full opening of the appliance door.
· To ensure sufficient clearance for water inlet hoses, drain hose and
airflow, allow minimum clearances of at least 20 mm at the sides and 20 mm
behind the appliance. Be sure to allow for wall, door, or floor moldings that
may increase the required clearances.
Index B C
Clearance (mm) 5 20
WARNING
· This appliance must only be used for domestic
household purposes and should not be used in mobile applications.
Wooden Floors (Suspended Floors)
When installing the appliance on wooden floors, use rubber cups to reduce
excessive vibration and unbalance. Timber or suspended type flooring may
contribute to excessive vibration and unbalance, errors and malfunction.
· To reduce vibration, we recommend placing at
least 15 mm thickness of rubber cups a under
each adjusting foot of the appliance, secured to at least two floor beams with
screws.
· If possible, install the appliance in one of the corners of the room, where
the floor is more stable.
· Fit the rubber cups to reduce vibration.
Index A
Clearance (mm) 20
CAUTION
· If the appliance is installed on the unstable floor (e.g. wooden floor), the
warranty does not cover any damages and cost occurred due to the installation
on the unstable floor.
12 INSTALLATION
NOTE
· You can purchase rubber cups (part No. 4620ER4002B) from the LG service
centre.
Ventilation
· Make sure that air circulation around the appliance should not be impeded by
carpets, rugs, etc.
grounded/earthed in accordance with all local codes and ordinances.
Unpacking the Appliance
Lifting the Appliance Off the Foam Base
After removing the carton and shipping material, lift the appliance off the
foam base.
Ambient Temperature
· Do not install the appliance in rooms where freezing temperatures may occur.
Frozen hoses may burst under pressure. The reliability of the electronic
control unit may be impaired at temperatures below freezing point.
· If the appliance is delivered in winter and temperatures are below freezing,
place the appliance at room temperature for a few hours before putting it into
operation.
Electrical Connection
· Do not use an extension cord or double adapter.
· Always unplug the appliance and turn off the water supply after use.
· Connect the appliance to an earthed socket in accordance with current wiring
regulations.
· The appliance must be positioned so that the plug is easily accessible.
· Power outlet must be within 1 meter of either side of the appliance.
WARNING
· Repairs to the appliance must only be carried out by qualified personnel.
Repairs carried out by inexperienced persons may cause injury or serious
malfunctioning. Contact your local authorised LG repairer.
· The power plug must be plugged into an appropriate outlet socket that is
installed and
- · Make sure the tub support a comes off with
the base and is not stuck to the bottom of the appliance. · If you must lay the appliance down to remove
the carton base b , always protect the side of the
appliance and lay it carefully on its side. Do not lay the appliance on its front or back. This feature may vary depending on the model purchased.
Removing the Transit Bolt Assemblies
To prevent the appliance from severe vibration and breakage, remove transit bolts and retainers.
ENGLISH
INSTALLATION 13
1 Starting with the bottom two transit bolts a,
use the spanner (included) to fully loosen all transit bolts by turning them
counterclockwise.
Levelling the Appliance
Checking the Level
When pushing down the edges of the top plate diagonally, the appliance should
not move up and down at all (check both directions).
· If the appliance rocks when pushing the top plate of the appliance
diagonally, adjust the feet again.
· Check whether the appliance is perfectly level after installation.
2 Remove the bolt assemblies by wiggling them
slightly while pulling them out.
3 Install the hole caps.
· Locate the hole caps b included in the
accessory pack or attached on the back.
NOTE
· Timber or suspended type flooring may contribute to excessive vibration and
unbalance. Reinforcement or bracing of the timber floor may need to be
considered to stop or reduce excessive noise and vibration.
· Never try to level any uneven floor by putting pieces of wood, cardboard or
similar materials under the appliance.
NOTE
· Save the transit bolts and retainers for future use.
· Transport this appliance for the prevention of breakage as below:
– The transit bolts are reinstalled.
– The power cord is secured to the back of the appliance.
Adjusting and Levelling the Feet
When installing the appliance, the appliance should be aligned and perfectly
level. If the appliance is not aligned and level properly, the appliance may
be damaged or may not operate properly.
1 Turn the levelling feet as required if the floor is
uneven. · Do not insert pieces of wood etc. under the
feet.
14 INSTALLATION
· Make sure that all four feet are stable and resting on the floor.
3 Secure the levelling feet with the lock nuts b
by turning anti-clockwise against the bottom of the appliance.
4 Check if all lock nuts at the bottom of the
appliance are secured properly.
NOTE
· Do not install the washing machine on a plinth, stand or elevated surface
unless it is manufactured by LG Electronics for use with this model.
2 Check if the appliance is perfectly level using a
spirit level a.
NOTE
· Proper placement and levelling of the appliance will ensure long, regular,
and reliable operation.
· The appliance must be 100% horizontal and stand firmly in position on a hard
flat floor.
· It must not `Seesaw’ across corners under the load.
· Do not let the feet of the appliance get wet. Failure to do so may cause
vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the model purchased. If you install the
appliance on a slippery surface, it may move because of excessive vibration.
Incorrect levelling may cause malfunction through noise and vibration. If this
occurs, install the antislip sheets under the levelling feet and adjust the
level.
1 Clean the floor to attach the anti-slip sheets.
· Use a dry rag to remove and clean foreign objects and moisture. If moisture
remains, the anti-slip sheets may slip.
ENGLISH
INSTALLATION 15
2 Adjust the level after placing the appliance in
the installation area.
3 Place the adhesive side a of the anti-slip
sheets on the floor. · The most effective way is to install the anti-
slip sheets under the front feet. If it is difficult to place the sheets under
the front feet of the appliance, attach them under the rear feet.
NOTE
· Do not overtighten the water supply hose or use mechanical devices to
tighten onto the inlet valves.
· No further backflow protection required for connection to the water inlet.
Checking the Rubber Seal
Two rubber seals a are supplied with the water
supply hose. They are used to prevent water leaks. Connection to taps is
sufficiently tight. · Do not use mechanical devices such as multi
grips to tighten the water supply hose. Ensure that the curved end of the
water supply hose is connected to the appliance.
4 Put the appliance on the anti-slip sheets.
· Do not attach the adhesive side a of anti-
slip sheets to the feet of the appliance.
NOTE
· Additional anti-slip sheets are available at LG Electronics service centre.
Connecting the Water Supply Hose
Note for Connection
· Water pressure must be between 50 kPa and 800 kPa (0.58.0 kgf/cm²). If the
water pressure is more than 800 kPa, a decompression device should be
installed.
· Periodically check the condition of the water supply hose and replace the
water supply hose if necessary.
Connecting the Hose to the Water Tap
Connecting Screw-Type Hose to Tap with Thread Screw the supply hose connector
onto the water supply tap.
16 INSTALLATION
Connecting Screw-Type Hose to Tap Without Thread
1 Loosen the 4 fixing screws a.
Connecting One Touch Type Hose to Tap Without Thread
1 Unscrew the adapter ring plate d and loose
the 4 fixing screws.
2 Remove the guide plate b if the tap is too large
to fit the adapter.
2 Remove the guide plate e if the tap is too large
to fit the adapter.
3 Push the adapter onto the end of the tap so
that the rubber seal is connected to be watertight. Tighten the 4 fixing
screws.
3 Push the adapter onto the end of the tap so
that the rubber seal is connected to be watertight. Tighten the 4 fixing
screws and the adapter ring plate.
4 Push the inlet hose c vertically upwards so
that the rubber seal within the hose can adhere completely to the tap and then
tighten the hose by screwing it to the right.
4 Pull the connector latch plate f down, push
the inlet hose onto the adapter, and release the
ENGLISH
INSTALLATION 17
connector latch plate. Make sure the adapter locks into place.
· Make sure that the hose should not be kinked or trapped.
Installing the Drain Hose
NOTE
· After connecting the water inlet hose to the water tap, turn on the water
tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the
water lines. Let the water drain into a bucket, and check the water
temperature.
Installing the Drain Hose with the Elbow Bracket
The drain hose should not be placed higher than 100 cm above the floor. Water
in the appliance may not drain or may drain slowly.
· Securing the drain hose correctly will protect the floor from damage due to
water leakage.
Connecting the Hose to the Appliance
Screw the supply hose to the water inlet valve on the back of the appliance.
· Do not connect the hose to the hot water supply for models with one water inlet. Connect to the cold water supply only.
· If the drain hose is too long, do not force it back into the appliance. This will cause abnormal noise.
NOTE
· After completing connection, if water leaks from the hose, repeat the same
steps. Use the most conventional type of tap for the water supply. In case
that the tap is square or too big, remove the guide plate before inserting the
tap into the adaptor.
18 INSTALLATION
· When installing the drain hose to a sink, secure it tightly with string.
ENGLISH
OPERATION 19
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the Cotton wash programme and add a half amount
of the detergent. Start the appliance without clothes. This will remove
possible residues and water from the drum that may have been left during
manufacturing.
1 Sort clothes and load items.
· Sort clothes by fabric type, soil level, colour and load size as needed.
Open the door and load items into the appliance.
CAUTION
· Before closing the door, ensure that all clothes and items are inside the
tub and not overhanging on the rubber door seal where they will become caught
when the door is closed. Failing to do so will cause damage to the door seal
and the clothes.
· Add the proper amount of detergent to the detergent dispenser. If desired,
add fabric softener to the appropriate areas of the dispenser.
3 Turn on the appliance.
· Press the Power button to turn on the appliance.
4 Choose the desired cycle.
· Press the cycle button repeatedly or turn the cycle selector knob until the
desired cycle is selected.
· Now select a wash temperature and spin speed. Pay attention to the fabric
care label of your clothes.
5 Begin cycle.
· Press the Start/Pause button to begin the cycle. The appliance will agitate
briefly without water to measure the weight of the load. If the Start/Pause
button is not pressed within a certain time, the appliance will shut off and
all settings will be lost.
· Remove items from the flexible door seal gasket to prevent clothing and door seal damage.
6 End of cycle.
· When the cycle is finished, a melody will sound. Immediately remove your
clothing from the appliance to reduce wrinkling. Check around the door seal
when removing the load for small items that may be caught in the seal.
2 Add cleaning products or detergent and
softener.
20 OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel Features
Description
a Power On/Off Button
· Press this button to turn the washing machine on.
b Programme Knob
· Programmes are available according to the clothes type. · The lamp will
light up to indicate the selected programme.
c Start/Pause Button
· This button is used to start the wash programme or pause the wash programme.
· If a temporary stop of the wash programme is needed, press this button.
d Extra Options and Functions
· To use the extra functions, press and hold the corresponding button for 3
seconds. The corresponding symbol lights up in the display.
· This allows you to select an additional programmes and will light when
selected. Remote Start With the LG ThinQ app, you can use a smartphone to
control your appliance remotely. · In order to use this function, refer to
SMART FUNCTIONS. Wi-Fi Press and hold the TurboClean button for 3 seconds to
initiate the connection of the appliance to the LG ThinQ application.
Customizing Washing Programme Buttons Use these buttons to adjust the water
temperature, spin speed and soil level settings for the selected programme. ·
The current settings are shown in the display. · Press the button for that
option to select other settings.
ENGLISH
OPERATION 21
Description
e Display
· The display shows the settings, estimated remaining time, options, and
status messages. When the appliance is turned on, the default settings in the
display will illuminate.
· While the load weight is sensed automatically, the display on the control
panel blinks.
Time and Status Display
Description
a Programme Status Indicators
· When a washing programme is running, LED for the active stage will blink,
and the LEDs for the remaining stages will remain steady. Once a stage is
complete, the LED will turn off. If a cycle is paused, the active stage LED
will stop blinking.
b Estimated Time Remaining
· When a washing programme is selected, the default time for that programme is
displayed. This time will change as options are selected.
· If the display shows — , then the time will be displayed after the load
sensing has detected
the load size. This is normal. · The time shown is only an estimate. This time
is based on normal operating conditions.
Several external factors (load weight, room temperature, incoming water
temperature, etc.) can affect the actual time.
c f lights up when the appliance is connected to Wi-Fi network at home. d
lights up when the new UP Content is created. e  lights up when the remote
control feature is activated. f à lights up when the programme starts and the
door is locked.
22 OPERATION
Preparing the Wash Load
Sort the wash load for best washing results, and then prepare the clothes
according to the symbols on their care labels.
Sorting the Clothes
· Soil level (Heavy, Normal, Light): Separate clothes according to soil level.
If possible, do not wash heavily soiled items with lightly soiled ones.
· Colour (White, Lights, Darks): Wash dark or dyed clothes separately from
whites or light colours. Mixing dyed clothes with light clothes can result in
dye transfer or discolouration of lighter clothes.
· Lint (Lint producers, Collectors): Wash separately lint producing fabrics
from lint collecting fabrics. Lint producers can result in pilling and linting
on the lint collectors.
NOTE
· The dashes under the symbol give you information about the type of fabric
and the maximum allowance of mechanical stress.
Checking the Clothes before Loading
· To help distribute the load evenly during spinning, combine large and small
items in a load.
· Do not wash single small items. Add 1-2 similar items to the load to prevent
an out-of-balance load.
· Check all pockets to make sure that they are empty. Items such as nails,
hair clips, matches, pens, coins and keys can damage both your appliance and
clothes.
Checking the Clothes Care Label
The symbols tell you about the fabric content of your garment and how it
should be washed.
Symbols on the Care Labels
Symbol
Wash / Fabric type · Normal Wash · Cotton, Mixed Fabrics · Easy Care · Synthetic, Mixed Fabrics · Special Delicate Wash · Delicates · Hand Wash Only · Wool, Silk · Do not wash
· When washing clothes with long attached straps, tie them or use a laundry
net.
· Use a laundry net for small items like sleeves, stockings, tights,
underwear, and socks to prevent them from getting stuck between the drum and
the door seal.
· Fill the laundry net with less than half its capacity and wash it with other
clothes. Avoid overfilling or washing it separately, as it may cause an
imbalance in the drum, leading to an inadequate spin cycle.
· Close zippers, hooks and strings to make sure that these items do not snag
on other clothes.
· Pre-treat dirt and stains by brushing a small amount of detergent dissolved
water onto stains to help lift dirt.
OPERATION 23
ENGLISH
Adding Detergents and Softeners
Detergent Dosage
· Detergent should be used according to the instruction of the detergent
manufacturer and selected according to type, colour, soiling of the fabric and
the washing temperature. Use only detergents that are suitable for Drum (front
load) type washers.
· If too many suds occur, reduce the detergent amount.
· If too much detergent is used, too many suds can occur and this will result
in poor washing results or cause heavy load to the motor.
· If you wish to use liquid detergent, follow the guidelines provided by the
detergent manufacturer.
· You can pour liquid detergent directly into the main detergent drawer if you
are starting the wash cycle immediately.
· Do not use liquid detergent if you are using the Delay End function, or if
you have selected Pre Wash option, as the liquid will dispense immediately and
may harden in the drawer or the tub.
· Detergent usage may need to be adjusted for water temperature, water
hardness, size and soil level of the load. For best results, avoid overdosing
the detergent. Failing to do so will cause oversudsing.
· Refer to the label of the clothes, before adding the detergent and choosing
the water temperature.
· Use only suitable detergents for the respective type of clothing:
– Liquid detergent is often designed for special applications, e.g. for
coloured fabric, wool, delicate or dark clothes.
– Powdered detergent is suitable for all types of fabric.
– For better washing results of white and pale garments, use powdered
detergent with bleach.
– Detergent is flushed from the dispenser at the beginning of the wash cycle.
NOTE
· Do not let the detergent harden. Doing so may lead to blockages, poor rinse
performance or odour.
· Full load: According to manufacturer’s recommendation.
· Part load: 1/2 of the normal amount. · Minimum load: 1/3 of full load.
Using the Dispenser
To add detergent dosage to the dispenser:
1 Open the dispenser drawer.
2 Add the detergent and softener into the
appropriate compartments.
a Main wash detergent compartment
· Detergents for the main wash, water softener and stain remover
b Pre-wash detergent compartment c Liquid fabric softener compartment
3 Gently close the detergent dispenser drawer
before starting the cycle. · Slamming the drawer closed may result in
the detergent overflowing into another compartment or dispensing into the drum
earlier than programmed.
24 OPERATION
· Be careful not to get a hand caught in the drawer while closing.
· It is normal for a small amount of water to remain in the dispenser
compartments at the end of the cycle.
Fabric Softener Compartment
This compartment holds liquid fabric softener, which is automatically
dispensed during the final rinse cycle. Either powdered or liquid fabric
softener may be used.
· Pour fabric softener to the maximum fill line. Pouring excessive fabric
softener over the maximum fill line can cause it to dispense too early, which
may stain the clothes.
1 Open the door and put detergent tablets into
the drum before loading the clothes.
2 Load the clothes into the drum and close the
door.
NOTE
· Do not put tablets into the dispenser.
Adding Water Softener
A water softener, such as anti-limescale can be used to cut down on the use of
detergent in areas with high water hardness level. · First add detergent, and
then the water softener.
Dispense according to the amount specified on the packaging.
NOTE
· Do not pour fabric softener directly onto the clothes in the wash drum,
doing so will cause dark staining on the clothes that will be difficult to
remove.
· Do not leave the fabric softener in the detergent drawer for more than 1
day. Fabric softener may harden. Softener may remain in the dispenser if it is
too thick. The softener should be diluted if the consistency is too thick so
that it can flow easily.
· Do not open the drawer when water is being supplied during the wash.
· Solvents (benzene, etc.) must never be used.
Adding Detergent Tablets
Detergent tablets can also be used when washing.
Programme Table
Washing Programme
OPERATION 25
ENGLISH
Cotton Description
40 (Cold to 60 )
Max. Load: Rating
Washes normally soiled clothes by combining various drum motions.
AI Wash Description
40 (Cold to 60 )
Max. Load: 5 kg
AI Wash provides the appropriate drum rotation actions after load sensing is
completed.
· It washes softly for waterproof fabrics, and strongly for water permeable
fabrics.
NOTE
· For best wash results, load the dry clothes for this programme.
TurboWash 39
40 (Cold to 40 )
Max. Load: 3 kg
Description
With 4 water jets operating during the wash and rinse, this washing machine can wash a half load of lightly soiled clothes for approximately 39 minutes.
Allergy Care Description
–
Max. Load: 4 kg
Helps minimise substances that cause an allergic reaction. · Use for cotton, underwear, pillow covers, bed sheets, baby wear.
Duvet Description
Cold (Cold to 40 )
Max. Load: 2.5 kg (1 down duvet)
Washes large items such as bed covers, pillows, sofa covers, etc.
Downloaded Description
–
–
This programme allows you to download a new and special washing programme to your appliance with a smartphone. The default programme is Rinse+Spin.
NOTE
· Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing to avoid
damage to clothes.
· Select the proper wash temperature and spin speed for the desired
programmes.
· Actual water temperature may differ from the declared cycle temperature.
· Neutral detergent is recommended.
26 OPERATION
Extra Options
*1 This option is automatically inserted in the programme and can not be deselected.
Programme Cotton AI Wash
TurboWash 39 Allergy Care
Duvet
Delay End
# # #
TurboClean
# #*1 #
Selectable Spin Speed
Programme
Cotton AI Wash TurboWash 39 Allergy Care Duvet
Spin Speed
Default
Available
Med High
All
Med High
All
Med High
All
Medium
All
Medium
No Spin to Medium
NOTE
· Spin indicator lights up and the selected setting is shown in the display:
Low > Med Low > Medium > Med High > High
– When the indicator lights down, No Spin is selected.
· Actual maximum spin speed may vary depending on the load conditions.
Test in Conformity with AS/NZS 2040.2
· Set program at “Cotton + 40 + Rinse 4 + Spin High + Intensive” option for
test in conformity with AS/ NZS 2040.2.
OPERATION 27
ENGLISH
Extra Options and Functions
You can use the extra options and functions to customize the programmes.
Customizing a Washing Programme
Each programme has default settings that are selected automatically. You may
also customize these settings using these buttons.
Wash Press the Wash button repeatedly until the desired soil level is
selected.
· Pre Wash: for heavily soiled clothes
· Intensive: for normal and heavily soiled clothes
· Normal: for normal soiled clothes
Temp. This button selects the wash temperature for the selected programme.
· Press the Temp. button until the desired setting is lit.
· Select the water temperature suitable for the type of load you are washing.
Follow the garment fabric care labels for best results.
2 Press the Power button.
3 Add detergent.
4 Select a washing programme.
5 Customize the washing programme (Wash,
Temp., Rinse and Spin) as necessary.
6 Press the Start/Pause button.
Only Using a Spin Function
1 Prepare the clothes and load the drum.
2 Press the Power button.
· Do not select a washing programme and do not add a detergent.
3 Press the Spin Only button for 3 seconds.
Rinse The number of rinses can be selected by pressing the Rinse button. This function is recommended for people with detergent allergies.
4 Press the Start/Pause button.
NOTE
· Selectable options will differ depending on the selected programme.
Spin The spin intensity level can be selected by pressing this button
repeatedly. · Press the Spin button to select spin speed.
Follow the next steps to customize a washing programme:
Using Special Options
You can customize the programmes by using the following special options:
TurboClean Adding this option reduces the programme time but the similar
washing results will be provided.
Follow the next steps to use a special option.
1 Press the Power button.
1 Prepare the clothes and load the drum.
2 Select a washing programme.
28 OPERATION
3 Change the washing programme (Wash,
Rinse, Temp. and Spin) as necessary.
4 Press the TurboClean button.
Settings
Child Lock Use this option to disable the controls. This function can prevent
children from changing cycles or operating the appliance.
5 Press the Start/Pause button.
Using Basic Options
You can customize the programmes by using the following basic options: Delay
End You can set this function so that the appliance starts automatically and
finishes after a specified time interval.
1 Press the Power button.
2 Select a washing programme.
3 Press the Delay End button as necessary.
4 Press the Start/Pause button.
NOTE
· Except for LED of the Delay End button, all LEDs on the control panel will
be turned off within 20 minutes. This feature may vary depending on the model
purchased.
· The delay time is the time to the end of the programme, not the start. The
actual running time may vary due to water temperature, clothes and other
factors.
· To cancel the function, the Power button should be pressed.
· Avoid using liquid detergent for this function.
NOTE
· Once this function is set, all buttons are locked except the Power button.
· When the controls are locked, CL and the
remaining time are alternatively shown on the display during the wash while
this function is engaged. · Turning off the power will not reset this
function. You must deactivate this function before you can access any other
functions.
Locking the Control Panel
1 Turn on the power.
2 Press and hold the Child Lock button for 3
seconds to activate this function.
· A beeper will sound, and CL will appear on
the display.
Unlocking the Control Panel
1 Turn on the power.
2 Press and hold the Child Lock button for 3
seconds to deactivate this function.
ENGLISH
SMART FUNCTIONS 29
SMART FUNCTIONS
LG ThinQ Application
The LG ThinQ application allows you to communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart
features.
Remote Start It allows you to control the appliance remotely from the LG ThinQ
application.
Downloaded You can download new and special cycles that are not included in
the basic cycles on the appliance. A variety of specialty cycles specific to
the appliance can be downloaded to the successfully registered appliances.
Once cycle download is completed in the appliance, the appliance keeps the
downloaded cycle until a new cycle is downloaded.
NOTE
· Only one downloaded cycle can be stored on the appliance at a time.
notifications on a smartphone. The notifications are triggered even if the LG
ThinQ application is off.
NOTE
· If you change your wireless router, Internet service provider, or password,
delete the registered appliance from the LG ThinQ application and register it
again.
· The application is subject to change for appliance improvement purposes
without notice to users.
· Functions may vary by model.
Installing LG ThinQ Application and Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the camera or a QR code reader
application on your smartphone.
Tub Clean Coach This function shows how many cycles remain before it is time
to run the Tub Clean function.
Energy Monitoring This function checks the energy consumption of the recently
used cycles and monthly average.
Smart Diagnosis This function provides useful information for diagnosing and
solving issues with the appliance based on the pattern of use.
Settings Allows you to set various options on the appliance and in the
application.
Push Alert When the cycle is complete or the appliance has problems, you have
the option of receiving push
Models without QR Code
1 Search for and install the LG ThinQ application
from the Google Play Store or Apple App Store on a smartphone.
30 SMART FUNCTIONS
2 Run the LG ThinQ application and sign in with
your existing account or create an LG account to sign in.
3 Touch the add (~) button on the LG ThinQ
application to connect your LG appliance. Follow the instructions in the
application to complete the process.
NOTE
· To verify the Wi-Fi connection, check that the WiFi indicator on the control
panel is lit.
· The appliance supports 2.4 GHz Wi-Fi networks only. To check your network
frequency, contact your Internet service provider or refer to your wireless
router manual.
· LG ThinQ is not responsible for any network connection problems or any
faults, malfunctions, or errors caused by network connection.
· The surrounding wireless environment can make the wireless network service
run slowly.
· If the distance between the appliance and the wireless router is too far,
the signal strength becomes weak. It may take a long time to connect or
installation may fail.
· If the appliance is having trouble connecting to the Wi-Fi network, it may
be too far from the router. Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
· The network connection may not work properly depending on the Internet
service provider.
· The Wi-Fi connection may not connect or may be interrupted because of the
home network environment.
· The appliance cannot be connected due to problems with the wireless signal
transmission. Unplug the appliance and wait about a minute before trying
again.
· If the firewall on your wireless router is enabled, disable the firewall or
add an exception to it.
· The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
· Smartphone user interface (UI) may vary depending on the mobile operating
system (OS) and the manufacturer.
· If the security protocol of the router is set to WEP, you may fail to set up
the network. Please change it to other security protocols (WPA2 is
recommended) and connect the product again.
Using the Appliance Remotely
Remote Start Use a smartphone to control your appliance remotely. You can also
monitor your cycle operation so you know how much time is left in the cycle.
Using this function
1 Put the clothes into the drum.
· If desired, add fabric softener to the appropriate areas of the dispenser.
2 Press the Power button.
3 Press the Remote Start button to enable the
remote control function.
4 Start a cycle from the LG ThinQ application on
your smartphone.
NOTE
· Once this function is enabled, you can only start a cycle from the LG ThinQ
smartphone application. If the cycle is not started, the appliance will wait
to start the cycle until it is turned off remotely from the application or
this function is disabled.
· If the door has been opened, you can not start a cycle remotely.
Disable this function manually When this function is activated, press the
Remote Start button.
SMART FUNCTIONS 31
ENGLISH
RF Radiation Exposure Statement
This equipment shall be installed and used at a minimum distance of 20 cm from
the human body.
· Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL,
MPL, and other open source licenses that have the obligation to disclose
source code, and to access all referred license terms, copyright notices and
other relevant documents, please visit https:// opensource.lge.com. LG
Electronics will also provide open source code to you on CD-ROM for a charge
covering the cost of performing such distribution (such as the cost of media,
shipping, and handling) upon email request to opensource@lge.com. This offer
is valid to anyone in receipt of this information for a period of three years
after our last shipment of this product.
Smart Diagnosis
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
· For reasons not attributable to LGE’s negligence, the service may not
operate due to external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app store policy, or app
unavailability.
· The feature may be subject to change without prior notice and may have a
different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can
transmit troubleshooting data to a smartphone using the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method. · Launch
the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the instructions for audible
diagnosis provided in the LG ThinQ application.
1 Press the Power button to turn on the
appliance. · Do not press any other buttons.
2 Place the mouthpiece of your smartphone
close to the Power button.
Max. 10 mm
3 Press and hold the Tub Clean button for 3
seconds or longer while holding the smartphone mouthpiece to the Power button
until the data transfer is complete. · Keep the smartphone in place until the
data
transfer has finished. Time remaining for data transfer is displayed.
4 After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
· For best results, do not move the smartphone while the tones are being
transmitted.
32 MAINTENANCE
MAINTENANCE
WARNING
· Unplug the appliance before cleaning to avoid the risk of electric shock.
Failure to follow this warning may result in serious injury, fire, electric
shock, or death.
· Never use harsh chemicals, abrasive cleaners, or solvents to clean the
appliance. They may damage the finish.
Cleaning After Every Wash
What to Clean
Always remove items from the washing machine as soon as the cycle is complete.
Leaving damp items in the washing machine can cause wrinkling, colour
transfer, and odour.
· After the wash cycle is finished, wipe the door and door seal to remove any
moisture.
· Leave the door slightly open to dry the drum.
· Wipe the appliance with a dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your appliance can extend the service life.
Exterior
· Immediately wipe off any spills. · Wipe with a damp cloth and then again
with a
dry cloth ensuring there is no moisture in cabinet joints or crevices. · Do
not press on the surface or the display with sharp objects.
Door
· Wash with a damp cloth on the outside and inside and then dry with a soft
cloth.
WARNING
· Do not attempt to separate any panels or disassemble the appliance. Do not
apply any sharp objects to the control panel in order to operate the
appliance.
WARNING
· Leave the door open to dry inside of the appliance only if the children are
supervised at
home.
Cleaning the Appliance Periodically
Tub Clean
This is a programme to help clean the inside of the appliance by soaking,
washing, rinsing and spinning.
ENGLISH
MAINTENANCE 33
Run this function once a month (or more often if needed) to reduce build-up of
detergent and softener and other residue. · If there is a bad smell or mildew
inside the
appliance, run this function once a week for 3 weeks in addition to the
regularly prompted intervals.
NOTE
· The tcL message will be displayed to alert to the
recommendation of operating this function.
1 Remove any clothing or items from the
appliance and close the door.
2 Open the dispenser drawer and add anti
limescale powder to the main wash compartment. · Tablets can be placed
directly into the drum
as an alternative to powder.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any sediment that may be in water that
is supplied to the appliance. Clean the inlet filter every six months or so,
or more often if the water is very hard or contains traces of limescale.
· Turn off the water supply taps to the appliance if the appliance is to be
left for a certain period of time (e.g. holiday), especially if there is no
floor drain (gully) in the immediate vicinity.
· 1E error message will be displayed on the
control panel when the water is not entering the detergent drawer.
1 Turn off the power and the water tap and then
unscrew the water inlet hose.
3 Close the dispenser drawer slowly.
4 Turn on the power, and then select the Tub
Clean.
5 Press the Start/Pause button to start.
2 Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle tooth brush.
6 Leave the door open to dry the inside of the
appliance completely. · When the inside of the appliance is not dried
completely, it may cause a bad smell or mildew.
WARNING
· Leave the door open to dry inside of the appliance only if the children are
supervised at home.
Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation
The drain filter collects threads and small objects that may have been
accidentally left in the clothes. Make sure that the filter is clean every six
months to ensure smooth running of your appliance.
34 MAINTENANCE
Allow the water to cool before cleaning the drain pump filter. Open the door
in an emergency or perform an emergency water evacuation.
1 Unplug the appliance.
4 Unscrew the drain pump filter slowly to drain
the remaining water and then proceed to remove any debris or objects from the
filter.
2 Open the cover cap and pull out the drain tube.
3 Remove the drain plug from the drain tube
first, and then drain the water.
5 Clean the pump filter and opening with a
brush.
6 After cleaning the drain pump filter, carefully
reinsert the filter and screw the drain cap back in clockwise carefully to
avoid cross threading and leakage. Reinsert the plug back into the drain tube
and place the tube into its holder.
7 Close the cover cap.
CAUTION
· Be careful when draining, as the water may be hot.
· Run the drum cleaning programme once a month (or more often, as needed) to
remove excess detergent and other debris.
ENGLISH
Cleaning the Dispenser Drawer
Detergent and fabric softener can build up in the dispenser drawer. Liquid
detergents can remain under the dispenser drawer and not dispense completely.
Remove the drawer and inserts and check for build-up of cleaning products once
or twice a month.
1 Remove the detergent dispenser drawer by
pulling the drawer straight out until the drawer stops. · Then gently pull the
drawer outward while
pressing hard the disengage button.
MAINTENANCE 35
2 Remove the build-up of detergent and
softener. · Rinse the drawer and the components of the
drawer with warm water to remove the build-up from detergent and softener. Use
only water to clean the dispenser drawer.
3 To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess. · Remove all residue from the
upper and
lower parts of the recess.
4 Wipe any moisture with a dry towel or cloth
after cleaning.
5 Reassemble the components of the drawer to
the proper compartments and insert the detergent dispenser drawer.
36 TROUBLESHOOTING
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following
tables contain possible causes and notes for resolving an error message or
malfunction. It is recommended to read the tables carefully below in order to
save your time and money that may cost for calling to LG Electronics service
centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect
and diagnose problems at an early stage. If the appliance does not function
properly or does not function at all, check the following tables before
calling to LG Electronics service centre.
Error Messages
Symptoms
1E
INLET ERROR
UE
UNBALANCE ERROR
OE
WATER OUTLET ERROR
Possible Cause & Solution
Water supply is not adequate in that location. Water does not enter appliance
or it enters slowly. · Check another tap in the house.
Water supply tap is not completely open. Water does not enter the appliance or
it enters slowly. · Open fully tap.
Water supply hose(s) are kinked. · Straighten hose or reinstall the water
inlet hose.
The filter of the supply hose(s) are clogged. · Check and clean the inlet
valve filter after turning off the taps and
removing the hose connections to the washing machine.
The appliance has a system which detects and corrects the unbalance of the
appliance. · The clothes may be too wet at the end of the cycle, rearrange the
load to
allow proper spinning. Close the door and press Start/Pause button. It may
take a few moments before the appliance begins to spin. The door must be
locked before spin can be achieved.
Load is too small. This system may stop spinning or even interrupt the spin
cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.)
are loaded. · Add 1 or 2 similar items or smaller articles of clothes to help
balance the
load. Close the door and press Start/Pause button. It may take a few moments
before the appliance begins to spin. The door must be locked before spin can
be achieved.
Drain hose is kinked or clogged. Water in the appliance does not drain or
drains slowly. · Clean and straighten the drain hose.
ENGLISH
TROUBLESHOOTING 37
Symptoms
Possible Cause & Solution
OE
The drain filter is clogged.
WATER OUTLET ERROR · Check and clean the drain filter.
dE dE1 dEz dE4
DOOR ERROR
Door sensor malfunctions.
· Please call LG service centre. You can find your local LG service centre
phone number in the warranty card.
tE
CONTROL ERROR
This is a control error. · Unplug the power plug and call for service.
LE
Over load in motor.
MOTOR LOCKED ERROR · Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle.
LE7
COMMUNICATION ERROR
The appliance does not work properly. · Call for service.
FE
OVERFLOW ERROR
Water overfills due to a possible faulty water valve. · Close the water tap. Unplug the power plug. Call for service.
PE
PRESSURE SENSOR ERROR
Water level sensor malfunctions. · Close the water tap. Unplug the power plug. Call for service.
vs
VIBRATION SENSOR ERROR
Vibration sensor malfunctions. · Call for service.
FF
FROZEN FAILURE
Is supply/drain hose or drain pump frozen?
· Supply warm water into the drum in order to unfreeze the drain hose and the
drain pump. Cover the supply hose with wet and warm towel.
AE
WATER LEAKAGE
Water leaks. · Call for service.
PF
POWER FAILURE
Power failure or inadequate electrical service may have occurred during
operation.
· Press the Start/Pause button to restart the cycle.
Noises You Might Hear
Symptoms
Rattling and clanking noise
Possible Cause & Solution
Foreign objects, such as keys, coins, or safety pins may be in the drum. ·
Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
38 TROUBLESHOOTING
Symptoms Thumping sound
Vibrating noise
Possible Cause & Solution
Heavy clothes may produce a thumping sound. This is usually normal. · If the
sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance. · Pause the programme and redistribute the
clothes after the door unlocks.
Package materials are not removed. · Remove package materials.
The clothes may be unevenly distributed in the drum. · Pause the programme and
redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor. · See the
Levelling the Appliance instruction to adjust the levelling of the
appliance.
Floor not rigid enough. · Check if the floor is sold and does not flex. See
the Installation Place
Requirements to select the proper location.
Operation
Symptoms Water is leaking.
Appliance does not operate.
Possible Cause & Solution
House drain pipes are clogged. · Unclog waste pipes. Contact plumber if
necessary.
Leakage is caused by improper installation of drain hose or clogged drain
hose. · Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly. · Refit the drain pump filter.
Control panel has powered off due to inactivity. · This is normal. Press the
Power button to turn the appliance on.
Appliance is unplugged. · Make sure that the cord is plugged securely into a
working outlet.
Water supply is turned off. · Turn the water supply tap completely.
Controls are not set properly. · Make sure that the programme is correctly
set. Close the door and press
the Start/Pause button.
TROUBLESHOOTING 39
ENGLISH
Symptoms
Possible Cause & Solution
Appliance does not operate.
Door is open.
· Close the door and make sure that nothing is caught under the door
preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
· Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will resume
the programme where it stopped once power is restored.
Control needs to be reset.
· Press the Power button, then reselect the desired programme and press the
Start/Pause button.
Start/Pause was not pressed after a programme was set.
· Press the Power button, then reselect the desired programme and press the
Start/Pause button. The appliance is turned off if the Start/Pause button is
not pressed within a certain time.
Extremely low water pressure.
· Check another tap in the house to make sure that household water pressure is
adequate.
Appliance is heating the water or making steam.
· The drum may stop operating temporarily during certain cycles, while water
is safely heated to a set temperature.
Appliance stops for a few minutes and then restarts.
A motor protection device has been activated to prevent overheating of the
motor.
· This is normal. If the motor protection device is activated, the appliance
will stop for a few minutes and then start again.
Buttons may not function properly.
The Child Lock option is activated. · Deactivate the Child Lock option if necessary.
Door does not open.
The door cannot be opened for safety reasons once the appliance starts.
· This is normal. You can safely open the door after H/Ã turns off.
Appliance is not filling Inlet filter clogged.
properly.
· Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked. · Check that inlet hoses are not kinked or clogged.
Insufficient water supply. · Make sure that both hot and cold water taps are turned on all the way.
Hot and cold supply hoses are reversed. · Check supply hose connections.
40 TROUBLESHOOTING
Symptoms
Possible Cause & Solution
Appliance does not drain water.
Kinked drain hose. · Ensure that the drain hose is not kinked.
Drain located higher than 1 m above the floor.
· Make sure that the drain hose is no higher than 1 m above the bottom of the
appliance.
Detergent is not dispensed completely or not dispensed at all.
Too much detergent is used. · Follow the guidelines provided by the detergent
manufacturer.
Drain Pump Filter may be blocked. · Clean the Drain filter.
Cycle time is longer than usual.
The load is too small. · Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
· Always try to wash articles with similar weight in order to allow the
appliance to evenly distribute the weight of the load for spinning.
The load is out of balance. · Manually redistribute the load if articles have become tangled.
Cycle end is delayed
Unbalance is detected or suds removing programme is on.
· This is normal. The time remaining shown on the display is only an estimated
duration. Actual time may vary.
Performance
Symptoms Poor stain removal
Staining
Possible Cause & Solution
Previously set stains. · Articles that have been previously washed may have
stains which have
been set. These stains may be difficult to remove and may require hand washing
or pre-treating to aid in stain removal.
Bleach or softener is dispensed too soon. · Dispenser compartment is
overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling. · Close the
detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the drum. · Always use
the detergent dispenser to ensure that bleach or softener is
properly dispensed at the right time in the programme.
ENGLISH
Symptoms Staining
Wrinkling
TROUBLESHOOTING 41
Possible Cause & Solution
Clothes were not properly sorted. · Always wash dark colours separately from
light colours and whites to
prevent discoloration. · Never wash heavily soiled items with lightly soiled
items.
Appliance is not unloaded promptly. · Always remove items from the appliance
as soon as the programme is
complete.
Appliance is overloaded. · The appliance can be fully loaded, but the drum
should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed. · Hot water rinse can set
wrinkles in garments. Check the supply hose
connections.
Spin speed may be too high. · Set the spin speed to suit the garment type.
Odour
Symptoms Musty or mildewy odour in appliance
Possible Cause & Solution
Inside of drum is not cleaned properly. · Run the Tub Clean function
regularly.
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance). · When installing the
drain hose, make sure that it does not get kinked or
blocked.
If the detergent dispenser is not cleaned regularly, odours can occur from
mold or foreign substances. · Remove and clean the detergent dispenser,
especially the top and bottom
of the dispenser’s opening.
Wi-Fi
Symptoms
Your home appliance and smartphone are not connected to the Wi-Fi network.
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect. ·
Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
42 TROUBLESHOOTING
Symptoms
Your home appliance and smartphone are not connected to the Wi-Fi network.
Possible Cause & Solution
Mobile data for your smartphone is turned on. · Turn off the Mobile data of
your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
· The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters).
The router frequency is not 2.4 GHz. · Only a 2.4 GHz router frequency is
supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far. · If the
distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move the
location of the router so that it is closer to the appliance.
Memo
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>