XLOCK Manager App User Guide
- August 29, 2024
- XLOCK
Table of Contents
Manager App
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Product Specifications:
- Product Name: XLOCK
- Manufacturer: XLOCK GmbH
- Supported Platforms: iOS, Android
- Communication: Bluetooth
- Additional Features: RFID Card Support, PIN Code Entry
Product Usage Instructions:
Registering and Logging In:
-
Download the XLOCK software from the respective app store for
your device. -
Register your account using your email address and complete the
verification process. -
Log in with your registered email and chosen password.
Adding a Lock:
-
Access the app and click on the Menu in the lower right
corner. -
Select “New Lock” and search for available locks.
-
Activate the lock by touching the keypad or fingerprint
area. -
Name your lock and click “ADD” to complete the process.
User Management:
-
Ensure Bluetooth is turned on and the phone is within range of
the lock. -
Add PIN codes for unlocking, with options for Timed, Permanent,
and One-Time use. -
Grant admin or user rights to other XLOCK users via the Users
& Groups section in the app.
Programming Cards:
-
Program RFID cards by setting their validity as permanent,
time-limited, or recurring. -
Choose to program via Bluetooth if in range or via Gateway if a
gateway device is installed.
Frequently Asked Questions (FAQ):
Q: How can I reset my password?
A: To reset your password, go to the login screen and click on
“Forgot Password.” Follow the instructions sent to your registered
email to reset your password.
Q: Can I share access to my lock with others?
A: Yes, you can grant admin or user rights to other XLOCK users
through the Users & Groups section in the app. Simply follow
the steps outlined in the user manual.
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SOFTWARE GUIDE
MANAGE ALL ACCESS CONTROL THROUGH OUR APP, WHILE OPERATING ON MAXIMUM SECURITY
STANDARDS
SMART AND SIMPLE!
WEB APP
www.xlock.app
// CREATE ACCOUNT
The XLOCK software (iOS version) can be downloaded from the APP Store and the
Android version can be downloaded from the application store of Google play.
· Scan the QR code to download the app · You can also search for XL Lock
Manager in the APP Store or
Google Play store · Register a new account (email) or login to an existing
account
XLOCK users can register the account Email. The verification Email will be
sent to user’s Email, and the registration will be successful after the
verification. After the verification you can login with your Email and chosen
password.
1. Register your profile.
2. Login.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.
// ADD LOCK
XLOCK supports various lock types. The lock should be added via the app, entering addition mode by pressing a button on the keypad.
1. Click the Menu in the lower right corner, and then click New Lock.
2. Search for new locks.
Awakening your lock by touching the keypad or fingerprint area.
3. Click “+” to program the lock.
4. Name your lock and click ADD. The lock is now added and will appear in your list.
// USER MANAGEMENT
BLUETOOTH CONTROL
Make sure that Bluetooth is turned on, and ensure there are no issues with the
Bluetooth communication. The phone must be within Bluetooth range to the lock.
Important: Make sure to turn on “location” services when using Android
devices.
PROGRAM PIN CODES
PIN codes are also a way to unlock. After entering the PIN code on the lock’s keypad, press “#” in the bottom right corner to unlock. Access codes are
Timed, Permanent and One-Time use. You can share the PIN code via SMS, Email etc.
1. Click PIN Codes to add a new PIN Code to the lock.
2. Click “+” in the lower right corner to setup a PIN Code.
3. Choose your preferred settings and click Next.
4. A PIN Code is now generated for you, or you can choose it yourself.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.
SEND USER AND ADMIN RIGHTS
Click Users & Groups to grant admin or user rights to other XLOCK users.
Insert the Email of the XLOCK user. Fill the permissions the XLOCK user should
have, as shown in the figure below. Press Next and choose the start and end
time of the chosen permissions. The recipient’s account now has the chosen
permission.
Note: If the chosen Email has no account yet, you will have the possibility to
create an account and send an invite to the admin/user.
1. Click Users & Groups.
2. Click “+” and insert the Email of the XLOCK user.
3. Fill the permissions and click Next.
4. Choose the start and end time and click Next. The permissions are now granted.
PROGRAM CARD
You have to program the RFID card before it can open the lock. Choose different RFID validity; it can be permanent, time-limited, or recurring.
Program via Bluetooth: must be withing Bluetooth range. Program via Gateway: must have Gateway installed.
1. Click NFC Tags.
2. Click “+” to add a new connection.
3. Choose between Bluetooth or Gateway (requires that you got a gateway, sold separately).
4. Choose the start and end time and click Next. The NFC Tag is now programmed.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.
PROGRAM FINGERPRINT
For a fingerprint to open a door, add it first. The app must do the addition
process at the lock (within Bluetooth range). You can set the fingerprint’s
time profile to either permanent or limited. Follow the instructions in the
app.
1. Click Fingerprint.
2. Click “+” to add a new connection and choose a name for the Fingerprint, click Next.
3. Choose the start and end time and click Next. The user is now created.
4. Scan your fingerprint several times to finish the process.
// ADMIN MANAGEMENT
The owner and the administrator(s) can delete access rights, reset the access
rights, send new and adjust access rights. Meanwhile, he can search the log
file.
PIN CODE, CARD AND FINGERPRINT MANAGEMENT
All programmed PIN Codes, Cards and Fingerprints can be viewed and managed in
the app. This includes deleting, updating and programming new ones.
LOG FILE
Click LOGS and follow all actions taken incl. all unlocking.
The log files are updated via Gateway or with each Bluetooth unlocking of the
lock.
1. Click Logs.
2. A log list of actions is now shown.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.
// ADD ACCESSORIES
XLOCK offers more than just advanced security solutions. Our range of
accessories is designed to complement and enhance your access control systems,
providing convenience and flexibility for all users. Note: one accessory can
be connected to one lock.
BLUETOOTH ACCESSORIES:
· Bluetooth remote key · Bluetooth remote keypad · Bluetooth door sensor
1. Go into the lock’s settings and click Manage Accessory.
2. Click the green symbol in the lower right corner and choose the type of accessory you wish to add to the lock.
3. Follow the instructions given in the app and press “+”.
4. Give the accessory a name and press ADD. Your accessory is now connected to the lock.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.
// GATEWAY MANAGEMENT
The gateway is a bridge between smart locks and the XLOCK Cloud through
internet. The gateway lets the user remotely unlock and control. Meanwhile, it
can remotely program, delete and modify PIN Codes and ID cards.
After a short period, you can see which locks are in their coverage in the
app. Once the lock is bound to the gateway, the lock can be managed through
the gateway.
Important: Make sure that `allow remote unlocking’ in the lock settings is
turned on.
LIGHT STATUS
When the gateway is powered on: Light flashes alternately in red and blue:
Stand-by mode, ready for pairing Blue light: Working mode Red light: Network
failure
PAIR THE GATEWAY WITH APP
Follow the procedure from step 1 – 6 below:
1. Click the Menu lower right corner.
2. Select “New Gateway”.
3. Plug in the gateway and power it on, while the light flashes
alternately in red and blue.
4. Press + sign.
5. Select the network and fill in the password.
6. Click ADD to complete the setup.
© XLOCK. Errors and misprints excepted.
Notice: If times out, please power off and try it again.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets
the essential requirements and directives European regulations.
// XLOCK APP FAQ
Here, you’ll find answers to the most frequently asked questions about our
innovative app. Whether you’re looking for information on programming,
available features, compatibility, or troubleshooting, we’ve got you covered.
Our goal is to provide you with all the details you need to experience a
seamless and secure experience. If you can’t find the answer you’re looking
for, feel free to contact the STROXX team for further assistance.
WHAT SECURITY FEATURES DO XLOCK LOCKS OFFER?
XLOCK locks come with various security features, including Bluetooth, NFC, PIN
code access, fingerprint recognition, and realtime activity reporting via the
XLOCK app.
HOW DO I MANAGE USER ACCESS AND PERMISSIONS?
User access and permissions can be easily managed through the XLOCK Lock
Manager app. Administrators can grant, update, or revoke access rights in
real-time from anywhere.
HOW DO I KNOW IF THE BATTERY IS LOW?
The owner of the lock will recieve a notification when the battery level is
low. In due time to change the batteries. You can always see the battery
status in the App. The battery level is automatically updated when a bluetooth
connection happens.
CAN I ADMINISTRATE MY LOCKS ON A COMPUTER?
Yes, via the XLOCK Web Interface you can manage your locks on a PC.
(www.xlock.app)
HOW DO I TRANSFER OWNERSHIP OF A LOCK TO ANOTHER ACCOUNT?
In the settings of the lock you can choose “transfer to other account” to
transfer the ownership of a lock to another account. IMPORTANT: the e-mail
address must be registered in the app.
WHY CAN I NOT PROGRAM A LOCK IN THE APP WITH MY ANDROID DEVICE?
To program a new lock in the app on an Android device, the LOCATION and
BLUETOOTH connection must be switched on.
WHY DOES THE GENERATED TIME-BASED PIN CODE NOT WORK?
For all time-based PIN codes it is very important that the lock has programmed
the right date and time. Check the date and time of the lock in the settings.
CAN I PROGRAM ID CARDS REMOTELY?
Yes, via the XLOCK app ID cards can be programmed remotely. (Gateway required)
CAN I BE NOTIFIED ON EVERY UNLOCKING?
Yes, push notifications can be turned on for each lock.
CAN I ADMINISTRATE MY LOCKS IN GROUPS?
Yes, you can create groups of locks for easier administration.
WHY ARE MY LOG FILES NOT UPDATED?
The log files of a lock are updated with each Bluetooth unlocking.
Alternatively, the log files can be continuously updated via a Gateway.
CAN I PROGRAM A PIN CODE WITHOUT ANY CONNECTION TO THE LOCK?
Yes. Permanent, time-based and one-time PIN codes can be generated and shared
with users without any connection to the lock.
HOW MANY SMARTPHONE USERS AND ADMINISTRATORS CAN I ADD TO A LOCK?
Unlimited smartphone users and administrators can be added to a lock.
© XLOCK. Errors and misprints excepted.
XLOCK is a registered trademark of XLOCK GmbH, declares that the product meets the essential requirements and directives European regulations.