Lenovo L27q-4A Quad HD LED Black User Guide

Lenovo L27q-4A Quad HD LED Black

Specifications:

• Product Model: Lenovo L27q-4A
• Product Number: D24270QL0 67BFGAC6WW 67BFGCC6WW

Product Information:
The Lenovo L27q-4A is a high-quality monitor designed for optimal viewing experience. With its sleek design and advanced features, it offers crisp visuals and enhanced productivity.

Product Usage Instructions

Getting Started
Before using the monitor, ensure you have read the safety information provided in the user manual. Connect the monitor to your computer using the appropriate cables. Power on both the monitor and the computer.

Adjusting and Using Your Monitor
Adjust the monitor settings such as brightness, contrast, and color temperature to suit your preferences. Use the on-screen display menu to navigate through settings. Position the monitor at eye level for comfortable viewing.

Reference Information
Refer to the user manual for detailed specifications and troubleshooting tips. If you encounter any issues, follow the troubleshooting guide provided. For driver installation, refer to the manual for step-by-step instructions.

FAQ:

Q: Where can I find the monitor driver for Lenovo L27q-4A?
A: You can download the monitor driver from Lenovo’s official website under the support section. Follow the instructions provided for manual installation in the user manual.

Q: How do I recycle a disused Lenovo computer or monitor?
A: Refer to the Recycling Information section in the user manual for guidelines on collecting and recycling disused Lenovo products. Follow the recommended steps for responsible disposal.

Product Number
D24270QL0 67BFGAC6WW 67BFGCC6WW

First Edition (06 2024)
© Copyright Lenovo 2024
All rights reserved.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: IF products, data, computer software, or services are delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Safety information

General Safety guidelines

For tips to help you use your computer safety, go to: http://www.lenovo.com/safety

Before installing this product, read the Safety Information.

DANGER
To avoid shock hazard:

• Do not remove the covers.
• Do not operate this product unless the stand is attached.
• Do not connect or disconnect this product during an electrical storm.
• The power cord plug must be connected to a properly wired and grounded power outlet.
• Any equipment to which this product will be attached must also be connected to properly wired and grounded power outlets.
• To isolate the monitor from the electrical supply, you must remove the plug from the power outlet. The power outlet should be easily accessible.
• To take special precautions to avoid the introduction of hazards when operating, installing, servicing, transporting or storing equipment, the necessary instructions shall be made available.

To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

Handling:

• If your monitor weighs more than 18 kg (39.68 lb), it is recommended that it be moved or lifted by two people.

Getting started

This User’s Guide provides detailed operation instructions for the user. For quick instruction overview, please see the Setup Poster for brief information.
L27q-4A supports Lenovo Accessories and Display Manager-Artery.

Shipping contents

The product package should include the following items:

• Information Flyer& Warranty booklet
• LCD Monitor
• Power cord
• HDMI Cable
• Monitor stand
• Monitor base

Notice for use

To setup your monitor, please see the illustrations below.

Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface.
2. Insert the base towards the stand until it locks in place.
3. Align the stand assembly bracket to the monitor.

Note: To connect VESA mounting accessories, refer to “Wall Mounting (Optional)” on page 2-12.

Product Overview

This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Types of adjustments

Tilt

Please see the illustration below for an example of the tilt range.

Swivel
With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable viewing angle.

Height Adjustment
After pressing the top of the monitor, you can adjust the height of the monitor.

Monitor Pivot

• Adjust the monitor height before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point and it inclines backward at 22°)
• Then rotate clockwise or anticlockwise until the monitor stops at 90°.

User controls

Your monitor has controls at the rear which are used to adjust the display.

For information on how to use these controls, please see “Adjusting your monitor image” on page 2-5.

Cable lock slot

Your monitor is equipped with a cable lock slot located on the rear of your monitor. Please follow the instructions that came with the cable lock to attach it.

Setting up your monitor

This section provides information to help you set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the “Safety information” on page iii before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord.

2. Connect the cables according to below icon indication.

3. Connect one end of the HDMI cable to the HDMI connector on the back of the computer,and the other end to the HDMI connector on the monitor. Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable 0B47070”.
   For more information, go to the following: www.lenovo.com/support/monitoraccessories
   HDMI

4. Connect one end of the DP cable to the DP connector on the back of the computer, and the other end to the DP connector on the monitor. Lenovo recommends that customers who require using the DisplayPort input on their monitor purchase the “Lenovo DisplayPort to DisplayPort cable 0A36537”.
   For more information, go to the following: www.lenovo.com/support/monitoraccessories

5. Connect the speaker’s audio cable and audio jack of monitor to transfer audio source from DP and HDMI.
   Note 1: The audio output in DP and HDMI modes.
   Note 2: Excessive sound pressure from ear-/headphones can cause hearing damage/hearing loss.

6. Plug the monitor power cord and the computer cord into grounded electrical outlets.
   Note: A certified power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. Alternative a flexible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm2) shall be used.

7. After attaching all necessary cables to your monitor and computer, organize all cables as shown below.

8. Power on the monitor and the computer.

9. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/l27q_4a Refer to the“Manually installing the monitor driver” on page 3-5 section to install the driver.

Registering your option

Thank you for purchasing this Lenovo TM product. Please take a few moments to register your product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing products and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the following Web site: http://www.lenovo.com/register

Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.

Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

Arranging your work area

Use a work surface of appropriate height and available working area to allow you to work in comfort.
Organize you work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach. Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.

Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Viewing distance: Optimal viewing distances for monitors range from approximately 510mm to 760mm (20 in to 30 in) and can vary depending on ambient light and time of day. You can achieve different viewing distances by repositioning your monitor or by modifying your posture or chair position. Use a viewing distance that is most comfortable for you.

• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the centre of the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed stated.

• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.

• General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.
  The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing.

• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to optimize the image on your screen to meet your visual preferences.

• Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Health Administration

Prolong exposure to computer screens may cause temporary visual fatigue. Factors including working environment, working habit and posture, screen flicker and blue light contribute to this condition. To minimize visual fatigue certain adjustments can be made on the work stations or using suitable computer screens with features that alleviate eye strain.

Environment

Visual fatigue is affected by the working environment. Glare reductions and appropriate lighting situations help minimize this condition.

Glare reduction

• Glare can be reduced by
  • Changing position of any light source that is causing the glare.
  • Fitting the light sources with appropriate diffusers or lampshade.
  • Using curtains or blind on windows to minimize glare from direct sunlight.
  • Adjusting monitor position to be perpendicular to the source of light or windows.
  • Using an anti-glare screen – Lenovo monitors have anti-glare surface treatment that scatters light for a reflection-free work usage.
• Lighting
  Adequate lighting is necessary to avoid glare and eye fatigue. Excessive or insufficient lighting makes the display on screen harder to see. Generally, lighting level should not exceed 750 lux and levels ranging from 300 to 500 lux are most appropriate for computer desk work. Recommended lighting arrangement includes positioning work stations away from direct sunlight or using overhead lighting with baffles or louvers that reduces glare.

Working Habits

Long exposures to computer screens may cause eye strain. Symptoms include headache, burning eyes, blurred vision and discomfort. To minimize eye strain, computer users can adjust working habits to let their eyes relax and recover.

• Break Times
  Computer users should take some time away from the screen especially if working for prolong hours. Generally, it is recommended to take short breaks (5 – 15 mins) after 1 –2 hours of continuous computer works. Taking short and frequent breaks is more advised than longer breaks.

• Looking at Distant Objects
  Users often blink less when in front of monitor screen. To minimize eye strain and dryness, users should rest the eye periodically by focusing on objects that are far away.

• Eye and Neck Exercises
  Certain exercise reduces eye strain and prevent early onset of musculo- skeletal disorders. It is recommended to repeat these exercises often. However, should symptoms persists it is recommended to consult a physician.

Exercises for the eye:

1. Alternate looking up and looking down while keeping the body and head upright.
2. Slowly roll your eyes to look to the left and right.
3. Roll eyes to look at objects on the upper right corner and then on lower right. Do same thing to look at objects on the upper left and lower left.

Exercises for the neck:

1. Relax arm at the side. Bend head forward to slightly stretch the neck. Hold for 5 seconds.
2. Relax arm at the side. Turn head to the right. Hold for 5 seconds. Then turn head to the left.
3. Relax arm at the side. Swing head to the left. Hold for 5 seconds. Then swing head to the right.

Working Posture

Appropriate working position helps minimize eye discomfort. Seating position and ideal placement of monitor are essential for a comfortable working experience.

• Seating Position
  Placing the monitor too far or too close may lead to eye strain. Far viewing distance causes users to lean forward to see small texts, which strain the eyes and torso. Close viewing distance, on the other hand, strains the eye resulting from exerting more effort to focus and also causes the user to sit in awkward body posture (i.e. tilting the head, typing with outstretched arms, etc.)
  Recommended viewing distance between the eye and the monitor screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.
  Lenovo monitors are design to maximize work space (e.g. having thin profiles, compatible for ThinkCentre Tiny back mount, practical cable management, etc).

• Viewing Angle
  Neck fatigue and pain may result from prolong turning of the head to see objects on the monitor screen. To minimize this, position the monitor directly in front so the head, neck and torso face forward to the screen. It is recommended that monitor should not be more than 35 degrees to the right or left of the head.

Monitors should also not be placed too high or too low as this contributes to awkward posture which results to muscle fatigue.

Reduce Flicker
Monitor flickers refer to repeated changes in monitor light intensity. It is caused by several factors including but not limited to voltage fluctuations. Reducing flicker minimizes eye strain and headaches. Lenovo monitors allow users to use high frequency display modes that can effectively reduce flicker.

Low Blue Light
Concerns on blue light affecting eye health have risen over the years. Blue light have wavelength between 300 nm to 500 nm. The monitors under default setting mode reduce blue light emissions. The monitors achieve the requirement of Low blue Light (Hardware Solution).

Accessibility information
Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.

Using the direct access controls
Direct access controls can be used when the On-Screen Display (OSD) is not displayed.

Table 2-1. Direct access controls

Using the On-Screen Display (OSD) controls

To adjust the settings, the user controls can be viewed through the OSD.

To use the controls:

1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access the selected function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments then press to save.
3. Press move backwards through the sub-menus and exit from the OSD.
4. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy saving program for consumer electronics led by the U.S. government. It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers, and effectively guides the market.

The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use.

The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limitation of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard.

For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions and consumers.

Table 2-2. OSD functions

OSD Icon on Main Menu| Submenu| Description| Controls and Adjustments
---|---|---|---

Basic Settings

| Brightness| Adjusts overall screen brightness.| __

__

__

__

__

__

__

__

__

__

__

__

All input ports

Contrast| Adjusts difference between light and dark areas.
__

DCR

| Enable dynamic contrast ratio.

l On

l Off

__

__

Display Mode

| l Standard

l Game

l Movie

l Web

l Picture

__

Scaling Mode

| Selects type of scaled image.

l Full Screen: expand image to full screen.

l Original AR: same aspect ratio with input signal

__

__

Over Drive

| Response time enhancement.

l Off

l Normal

l Extreme

MPRT| l On

l Off

MediaSync| l Auto

l Off

| __

Only DP input port

HDR| l Auto

l Off

| __

All input ports

__

__

Video Range

| l Auto

l Full Range 0-255

l Limited Range 16-235

Note : Refers to RGB range of HDMI input

| __

Only HDMI input port

Color Settings

| sRGB| –| __

__

__

__

__

All input ports

DCI-P3| –
Neutral| –
Warm| –
Cool| –
__

Custom

| l Red

l Green

l Blue

Audio Settings

| Volume| Adjust the volume level.| __

__

__

__

__

All input ports

Mute| l On

l Off

MaxxAudio| l On

l Off

__

__

Audio Mode

| l Music

l Movies

l Gaming

l Speech

Port Settings

| Input Signal| l Auto Switch Input

The input will automatically switch to the next available input when:

There is no input signal present. The time out period has expired.

l DP

l HDMI1

l HDMI2

| __

__

__

__

All input ports

---|---|---|---
__

DP Select

| l DP1.2

l DP1.4

| __

Only DP input port

Menu Settings

| __

__

Information

| Shows Model Name, Refresh Rate, Firmware, Serial Number.

Note : This screen offers information only, and (does) not allow for setting changes.

| __

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

All input ports

__

Language

| Changes languages of menu.

Note : The selected language only affects the language of the OSD. It has no effect on any software running on the computer.

Menu Position| Adjusts menu location.
Transparency| To adjust the transparency of the OSD screen image.
OSD Timeout| To automatically turn off OSD after a preset period of time.
__

LED Indicator

| l On

l Off

__

Button Repeat Rate

| l Default

l Slow

l Off

__

DDC/CI

| l On

l Off

__

__

__

Factory Reset

| Reset monitor to the original settings.

l Reset

l No

The ENERGY STAR Logo means resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

*The use of Extreme (Over Drive) may result in reduced display quality when fast moving video graphics are displayed.

Users should check Extreme (Over Drive) to verify if it is compatible with any applications they would like to use it with.

Selecting a supported display mode

The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes. This is normal.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.

Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to re-attach the CRT monitor temporarily until you have re-configured the system; preferably to 2560×1440@60Hz, which is the Native Resolution Display mode. The display modes shown below have been optimized at the factory.

Table 2-3. Factory set display modes

Understanding power management
Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user-definable period. There are several states as described in the table below.

For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table2-4. Power indicator

State| Power Indicator| Screen| Restoring Operation| Compliance
---|---|---|---|---
On| Steady White| Normal|  | /
Standby/ Suspend| Steady amber| Blank| Press a key or move the mouse. There may be a slight delay reappears.

Note: Standby also occurs if there is no image output to the monitor.

| __

ENERGY STAR

Off| Off| Blank| Press power key to switch on There may be a slight delay before the image reappears.| ENERGY STAR
Energy Star| Power consumption
---|---
Pon| 18.79 W
ETEC| 59.04 kWh/yr

Maximum power consumption with max luminance.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Waves MaxxAudio Function
Waves MaxxAudio is a powerful, studio-quality software suite that transforms the sound of the speakers, delivering a richer and purer sound, immersing the listener in an authentic and easy to the ears sound experience. With clearer highs, enhanced bass, and increased volume, MaxxAudio on Lenovo L27q-4A provides a better listening performance for music, movies, gaming and speech communication.

Note 1: The monitor supports a sample rate of 44.1KHz and 48KHz respectively. The other sample rate (e.g. 32KHz), OSD in the MaxxAudio and Audio Mode selection cannot selected.

Note 2: The monitor does not support the MaxxAudio sound effects on the earphone output jack.

Please select the option in OSD based on your requirement.

Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.

Do not:

• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm the coating of the screen area.

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor stand

Step 1: Place the monitor on a soft and flat surface.

Step 2: Remove the screws from base before detaching base and stand from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:

Step 1: Verify that the Power button is turned off, and then disconnect the power cord.

Step 2: Lay the LCD display face down on a towel or blanket.

Step 3: Remove the base from the monitor, refer to “Detaching the monitor base and stand”.

Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm x100mm distance), VESA Mounting Screw M4 x 10 mm.

Step 5: Attach the LCD display to the wall, following the instructions in the wall-mounting kit. For use only with UL&GS Listed Wall Mount Bracket with minimum weight/load: 8 kg

Note:
When you use a flexible arm, do not tilt the monitor downward by more than 5 degrees.

Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications

Table 3-1. Monitor specifications

Normal: 6 ms

Extreme: 4 ms

MPRT: 1 ms

Power input| Supply voltage| 100-240 VAC, 50/60 Hz
Current| 1.5 A
Power consumption Note: Power consumption figures are for the monitor and the power delivery together.| Max Consumption| 65 W
Typical Consumption| 21.6 W
Standby/Suspend| ＜0.5 W
Off| ＜0.3 W
Video input (HDMI)| Input signal| HDMI
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 410.5 MHz
Video input (DP)| Input signal| DP *
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 410.5 MHz
Speaker| Rated power| 2 x 3 W
---|---|---
Impedance| 4 Ohm
Aspect Ratio| Size ratio| 16:9
Communications| VESA| DDC/CI
Altitude Test| Operation| 5000 m (16404 ft.)
Supported Display Modes (VESA Standard modes between noted ranges)| Horizontal frequency| 30 kHz – 151 kHz
Vertical frequency| 48Hz – 100 Hz
Native Resolution| 2560 x 1440 @ 60 Hz
Temperature| Operating| 0° to 40°C (32°F to 104° F)
Storage| -20° to 60°C (-4°F to 140° F)
Shipping| -20° to 60°C (-4° F to 140° F)
Humidity| Operating| 8% to 80%
Storage| 5% to 95%
Shipping| 5% to 95%

*: DP1.4 (HBR2: 21.60 Gbit/s) HBR2: High Bit Rate 2

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.

Table3-2. Troubleshooting

The words” Input Not Supported” are shown on the screen, and the power indicator is flashing white.| The system is set to a display mode which is not supported by the monitor.| l If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.

l If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.

l If these options do not work, contact the Customer Support Centre.

| “Selecting a supported display mode” on page 2- 9
The image quality is unacceptable.| The video signal cable is not connected with the monitor or system completely.| Be sure the signal cable is firmly plugged into the system and monitor.| “Connecting and turning on your monitor” on page 1-4
The color settings may be incorrect.| Select another colour setting from the OSD menu.| “Adjusting your monitor image” on page 2-5
The power indicator is not lit and there is no image.| l The monitor’s power switch is not switched on.

l The power cord is loose or disconnected.

l There is no power at the outlet.

| l Be sure the power cord is connected properly.

l Be sure the outlet has power.

l Power on the monitor.

l Try using another power cord.

l Try using another electrical outlet.

| “Connecting and turning on your monitor” on page 1-4
Screen is blank and power indicator is steady amber or flashing white| The monitor is in Standby/Suspend mode| l Press any key on the keyboard or move the mouse to restore operation.

l Check the Power options settings on your computer.

| “Understanding power management” on page 2- 10
---|---|---|---
The power indicator is white, but there is no image.| The video signal cable is loose or disconnected from the system or monitor.| Be sure the video cable is connected with the system properly.| “Connecting and turning on your monitor” on page 1-4
The monitor brightness and contrast are at the lowest setting.| Adjust the brightness and contrast setting on the OSD menu.| “Adjusting your monitor image” on page 2-5
One or more of the pixels appear discoloured| This is a characteristic of the LCD technology and is not an LCD defect.| If there are more than five pixels missing, contact the Customer Support Centre.| Appendix A, “Service and Support,” on page A-1
l Fuzzy lines in text or a blurry image.

l Horizontal or vertical lines through the image.

| l Your system Display Properties setting have not been optimized.| Adjust the resolution settings on your system to match the native resolution for this monitor: 2560×1440@60Hz.| “Adjusting your monitor image” on page 2-5
When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.| See the Advanced section of your system’s display properties.

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 10, Microsoft Windows 11.

1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/l27q_4a, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. Right-click the Windows Start button on the desktop, then click Device Manager, and double click Monitor.
6. Double-click Generic Monitor.
7. Click the Driver tab.
8. Click Update Driver, and then click Browse Computer to find the driver.
9. Click Let me pick from a list of available divers on my computer.
10. Click the Have Disk… button. By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
11. Select l27q-4a.inf file, Click Open button. Click OK button.
12. In the new window, select L27q-4A and click Next.
13. After the installation is complete, delete all downloaded files and close all Windows.
14. Restart the system. The system will automatically select the refresh rate and the corresponding color matching profile.

Service information

Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The following are examples of misuse or abuse and not covered by warranty:

• Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.

Getting further help
If you still can’t solve your problem, please contact the Customer Support Center. For more information on contacting the Customer Support Center, please see Appendix A, “Service and Support,” on page A-1.

Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the customer warranty. Parts are for service use only. The table below shows information for model 67BFGAC6WW.

Table 3-3. List of service parts

FRU (Field Replaceable Unit) Part number| __

Description

| __

Colour

| Machine Type Model (MTM)
---|---|---|---
5D11P36193| L27q-4A – 27inch Monitor-HDMI| Cloud Grey| 67BFGAC6WW
5C11J31037| L27q-4A HDMI2.0 cable 1.8m FRU| Raven Black| 67BFGAC6WW
5C11J31038| L27q-4A DP1.4 cable 1.8m FRU| Raven Black| 67BFGAC6WW
5SE1P38203| L27q-4A – FRU Stand and Base| Cloud Grey| 67BFGAC6WW

Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option
Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support
Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support
Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at:
http://www.lenovo.com/support/phone

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
However, it is the user ‘s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.
1009 Think Place – Building One
Morrisville, NC 27560
U.S.A.

Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/.

Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun in October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at:
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.

Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad

ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac power cord for other devices.

References

• Energy Efficient Products | ENERGY STAR
• Regulatory Compliance | Personal Computer Safety | Lenovo US
• Page Not Found - Lenovo Support US

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