GARMIN 8424 MFD Marine Chartplotter User Manual

GARMIN 8424 MFD Marine Chartplotter User Manual

APAC Ver A 08/2024

WARRANTY STATEMENT

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHT, WHICH MAY VARY FROM COUNTRY TO COUNTRY.

IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FORM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM
DEFECTS IN THIS PRODUCT. Some countries or territories do not allow the exclusion on incidental or consequential damages, so the above limitation may not apply.

Garmin retains the right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

WARRANTY/PRODUCT REGISTRATION

Dealers/Original Equipment Manufacturers (OEMs) are encouraged their customer to register their product within 30 days after the date of sale. Customers can register their Garmin branded products at https://my.garmin.com. If they do not have internet access, they can contact Garmin Asia product support. Product registration cards are not included with some units. Under these circumstances make sure you date your customer’s sales receipt as this is his/her proof of purchase

When the dealer receives a Garmin branded Trolling Motor for service, proof of warranty is required. It can be verified in one of two ways:

The dealer can keep a record of customer names, serial numbers, and purchase dates; or The customer can present his/her original sales receipt for proof of purchase
In addition, to qualify for onboard warranty, the Garmin branded Trolling Motor must be listed in Appendix 1: Trolling Motor, attached hereto, and be an “Approved Installation” which means it shall be installed by either:

1. An approved Garmin service dealer;
2. An approved Garmin OEM boat builder; or
3. By a non-approved OEM boat builder that undertook the installation and had it approved and commissioned by an NMEA dealer or an approved Garmin service dealer.

There are two classes of product warranty available to the customer:

1. Standard Trolling Motor Consumer Limited Warranty – Owner self-performed installation or non-approved installed equipment.
2. Certified Onboard Limited Warranty – Approved Installations for products listed in Appendix 1: Trolling Motor, attached hereto.

**Products not listed in Appendix 1: Trolling Motor of this policy are covered by the Garmin One Year Consumer Limited Warranty, Marine Warranty Policy, or the Audio Warranty Policy.

Standard Trolling Motor Consumer Limited Warranty – Owner Installation

1. Garmin trolling motor products listed in Appendix 1: Trolling Motor are warranted to be free from defects in material or workmanship for a period of:

1. three (3) years from the date the product was purchased by the first customer for recreational, non- commercial use, or
2. one (1) year from the date the product was purchased by the first customer and had any commercial use thereafter. Commercial use means any usage associated with income-producing activities or other activities associated with the operation of a business.
   The composite shaft of a trolling motor product used only for non-commercial, recreational use is warranted to be free from materials and workmanship for the lifetime of the customer and is non-transferable. The composite shaft of a trolling motor product used for any commercial use is one (1) year from the date the product was purchased by the first customer. Within the applicable period (lifetime of the original customer who used the trolling motor product only for non-commercial, recreational use or one (1) year from the date a trolling motor product used for a commercial use was purchased), Garmin will, at its sole option, provide a replacement composite shaft for any material or workmanship defects confirmed by Garmin. The customer will be responsible for any costs associated to the removal of the original shaft and installation of the replacement shaft

2. Such repairs or replacements will be made at no charge to the customer for parts or labor provided that the customer shall be responsible for any transportation cost to send the product to Garmin.
3. Garmin will not pay for onboard labor, travel or mileage required to visit the vessel for this Standard Trolling Motor Consumer Limited Warranty.
4. This Standard Trolling Motor Consumer Limited Warranty does not affect the customer’s statutory rights under applicable national legislation in force or the customer’s rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable national legislation this limited warranty will be the customer’s sole and exclusive remedy, and Garmin shall not be liable for any incidental or consequential damages for breach of any express or implied warranty.

Standard Trolling Motor Consumer Limited Warranty returns procedure:

1. Customers should first contact a local Garmin distributor or dealer for technical assistance and once standard troubleshooting fault tests have been performed a return merchandise authorization (RMA) number will then be provided. Customers and dealers may use this RMA number to check repair status.
2. The returned product must be shipped (insured) to Garmin with proof of purchase and the RMA number marked in plain view on the package.
3. Customers may choose to hire their service dealers to perform this process at the customer’s expense.

Certified Onboard Limited Warranty – Approved Installations

1. The Garmin onboard warranty period for Garmin trolling motor products listed in Appendix 1: Trolling Motor that are factory new goods purchased from a Garmin approved dealer and installed by a Garmin and NMEA or ABYC certified installation entity is:

1. three (3) years for parts and onboard service from the date the product was purchased by the first customer for recreational, non-commercial use; or
2. one (1) year for parts and onboard service from the date the product was purchased by the first customer and had any commercial use thereafter.
   The Garmin onboard warranty period for the composite shaft of a trolling motor product used only for non- commercial, recreational use is for the lifetime of the original customer and is non-transferable. The onboard warranty period for the composite shaft of a trolling motor product used for any commercial use is one (1) year from the date the product was purchased by the first customer. Within the applicable period (lifetime of the original customer who used the trolling motor product only for non-commercial, recreational use or one (1) year from the date a trolling motor product used for a commercial use was purchased), Garmin will, at its sole option, provide a replacement composite shaft for any material or workmanship defects confirmed by Garmin. The customer will be responsible for any costs associated to the removal of the original shaft and installation of the replacement shaft.

2. The warranty period commences from the later of: (i) date of product purchase, (ii) date the boat was purchased by the first retail customer, or (iii) date of commissioning the Approved Installation.
3. The Onboard Warranty is applicable to specific Garmin marine products only as listed in Appendix 1: Trolling Motor, attached hereto, and only for Approved Installations which means installed by:

1. An approved Garmin service dealer;
2. An approved Garmin OEM boat builder; or
3. By a non-approved OEM boat builder that undertook the installation and had it approved and commissioned by an NMEA dealer or an approved Garmin service dealer.

4. Installations made by a third party that is not included in Section 3.1.4 above are classified as owner installations and will therefore be covered by the Standard Trolling Motor Consumer Limited Warranty and not the Certified Onboard Limited Warranty.
5. The customer’s proof of warranty for Onboard Warranty coverage is required. It shall consist of: (i) an invoice for the product showing the date of purchase, (ii) product serial number, and (iii) proof of an Approved Installation in accordance with Section 3.1.4 above.
6. This Onboard Warranty does not affect the customer’s statutory rights under applicable national legislation in force or the customers rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable national legislation, this Onboard Warranty will be the customer’s sole and exclusive remedy, and Garmin shall not be liable for any incidental or consequential damages for breach of any express or implied warranty.
7. Onboard Warranty covers labor for the service repair/replacement for specific products only as defined in Appendix 1: Trolling Motor, attached hereto.
8. Onboard Warranty procedure
   Customers shall contact Garmin or an authorized service dealer within 30 days of a Garmin branded Trolling Motor product failure for service. All customers and/or dealers are required to perform standard trouble-shooting methods before an actual Onboard Warranty situation shall exist. Customers and dealers can be assisted in doing this by contacting the email listed below:

MarineTechSupport.Asia@garmin.com

Warranty Exclusions

1. In addition to the limitations above the warranty exclusions set forth below shall apply to both the Standard Trolling Motor Consumer Limited Warranty and the Certified Onboard Limited Warranty.
2. Installations not made in accordance with the installation guidelines detailed in the Garmin branded user and installation manual provided, may invalidate the warranty.
3. The warranty policy does not cover product failures due to shipping damage, accident, abuse or misuse, improper storage, alteration or unauthorized repair, corrosion, products on which the serial number has been tampered with, power spikes, vandalism, water ingress or submersion or other acts of God (force majeure) or weather such as lightning, floods, spills of food or liquids, maladjustment of customer, etc.
4. The warranty policy does not apply if, Garmin was not notified by the consumer of the alleged defect or malfunction of the product during the applicable limited warranty period.
5. The warranty policy does not apply if, the Garmin branded product was used with or connected to an accessory not supplied by Garmin/ Fusion/EmpirBus or fit for use with Garmin/ Fusion/EmpirBus branded products or used in a manner other than its intended use.
6. Garmin assumes no responsibility for damage incurred during installation.
7. Onboard Warranty does not extend to owner installations.
8. The warranty policy does not cover incorrectly specified product, incorrectly specified transducers, incorrect transducer location, transducer aeration problems, RF interference installation problems, existing onboard electrical systems noise or stray voltages, chart cartography errors, or units subjected to or connected to the incorrect voltage supply level or voltage type.
9. The warranty policy does not cover LCD displays that exhibit faulty pixels that are within technical specifications as determined by Garmin or the Garmin approved LCD supplier.
10. Software updates, system checkouts or calibrations are not covered unless deemed necessary by the replacement parts in the system being repaired/serviced.
11. The warranty policy does not cover products for which a suitable proof of purchase showing date, dealer/retailer, serial number, installation invoice (if required), cannot be demonstrated at the time of the request for warranty service.
12. The warranty policy does not cover costs associated with non Garmin manufactured transducers, damage due to improper transducer configuration, and transducer replacements or haul-outs and launches. It also does not cover shop supplies, lost production time, or collateral damage.
13. The warranty policy does not cover sea trials. If, in exceptional circumstances, you may have a specific case that warrants a sea trial, then please contact Garmin Europe product support for pre-approval by marine warranty administrator.
14. The warranty policy does not cover damage or costs resulting from the connection of third-party products.
15. The warranty policy does not cover normal wear and tear or misuse, improper or insufficient care or maintenance.
16. The warranty policy does not cover costs associated to normal maintenance or replacement of parts or accessories that are not defined as a manufacture defect.
17. The warranty policy does not cover freight costs associated with the return of defective equipment to Garmin nor is such freight payable by Garmin.
18. The warranty policy does not cover water intrusion caused by high pressure water sprayers or damage to products caused by harsh chemicals.
19. The warranty policy does not cover costs associated with modified or painted products outside of manufacture specifications.
20. The warranty policy does not cover installations of trolling motor products on vessels outside of manufacture recommended vessel size and weight.
21. The warranty policy does not cover improper or insufficient care or maintenance. As a result, the warranty policy does not cover trolling motor products that have not been maintained as required by the applicable Trolling Motor Maintenance Manual or any costs associated with performing maintenance required by the applicable Trolling Motor Maintenance Manual.
22. The warranty policy does not cover damage resulting from or caused by inadequate cleaning or improper service of trolling motor products used in saltwater or brackish water.
23. The warranty policy does not cover damage caused by accident, incorrect installation, incorrect stowing, abuse, misuse, water, flood, fire, other acts of nature or external causes, or failure to obtain required annual maintenance service of a trolling motor product.
24. The warranty policy does not cover damage to a product that has been connected to power and/or data cables that are not supplied by Garmin or damage to a product that has been connected to cables that are not certified by UL (Underwriters Laboratories) and are not labeled as Limited Power Source (LPS).
25. The warranty policy does not cover costs associated to normal maintenance or replacement of parts or accessories that are not defined as a manufacture defect.
26. The warranty policy does not cover costs associated to the removal and replacement of non Garmin products to gain access to Garmin products requiring replacement.
27. Product Recalls – In the event Garmin chooses to recall a product from the field we reserve the right to set a fair rate for removal and replacement of such equipment based on the situation at hand.
28. Garmin reserves the right to refuse any warranty service claim it deems unfair or non- conforming to the policies and procedures set forth in this warranty document. In addition, Garmin reserves the right to refuse to pay warranty labor reimbursement to any service dealer it finds not performing quality work or manipulating this warranty policy in a way that is not in the interest of Garmin and the customer.

Onboard Warranty Claims Procedure

1. Claim forms must be submitted to Garmin for all Onboard Warranty claims.

2. All warranty claim forms must be completed in English.

3. Each Onboard Warranty claim must be accompanied by a warranty claim form which must be completed in full and is used to track the claim. It is to be quoted in any matters regarding the claim.

4. Failure to complete the form fully, missing information or insufficient information will delay processing the claim and may result in claim rejection.

5. Completed onboard warranty claim forms must be mailed to the Marine Warranty Administrator including supporting documentation. All service dealers are required to provide the following documents with a claim form: a Service Report, a copy of the Original Proof of Purchase/Installation of the device and based on your location a tax form (required with the first claim of the calendar year only). To request a copy please contact the Garmin Marine Warranty Administration via email at marinewarranty.asia@garmin.com Mail completed claim form and documentation to:
   Garmin Corporation
   Attn: Marine Warranty Administration No.68, Zhangshu 2nd Rd.,
   Xizhi Dist., New Taipei City 221, Taiwan (R.O.C.)

6. Service Reports
   A completed service report must be attached to the warranty claim form. The service report should include fault symptoms, repair remedy and include reason for additional labor, travel and/or mileage if approved by Garmin.

7. All service reports must be completed in English.

8. Onboard Warranty Labor Rates
   Labor will be paid at the agreed rate within your territory for all warranty claims made in accordance with this warranty policy.

9. The maximum reimbursable allowance will be in accordance with Appendix 1: Trolling Motor, attached hereto. There are no overtime or other premium rates.

10. Onboard Warranty Travel and Mileage Allowance
    Travel time and mileage will be reimbursed for claims that meet the onboard warranty terms.

11. Details of travel time, stating location of boat, service agent who conducted the repair, and any documentary proof of travel payments should be supplied with the warranty claim or travel expenses will be rejected. Travel and mileage allowances will be in accordance with Appendix 1: Trolling Motor.

12. If within a reasonable distance, Garmin expects the installing dealer to carry out the Onboard Warranty service. In other situations, it is expected that the nearest service agent to the vessel will carry out the onboard warranty service, therefore keeping costs of travel time and mileage to a minimum. Should the travel time and mileage exceed what is expected to be reasonable, prior authorisation from Garmin is required.

13. Maximum Repair Times
    The current maximum repair times are detailed in Appendix 1: Trolling Motor, attached hereto. Variation from these amounts must be approved by the Garmin Asia Marine Warranty Administrator in this instance please state contact name in service report.

14. No Sea Trial Allowance
    Garmin makes no allowance for sea trials, which are generally charged to the customer. If, in exceptional circumstances you may have a specific case that warrants a sea trial please contact Garmin Marine Warranty Administration via email at marinewarranty.asia@garmin.com. Details of this approval must be attached to your warranty claim.

15. Product Returns Procedure
    Return of defective product must have a Returned Material Authorisation (RMA) number clearly marked on outside of the package

16. Each returned product must display the RMA number and warranty claim form attached to enable faults and returns to be identified and warranty claim to be credited.

17. Freight Costs
    Freight costs associated with the return of defective equipment to Garmin are payable by the customer/service agent.

18. Product Recall
    Dealers will be advised of the course of action you need to take should this situation arise.

19. Unauthorized returns
    Any products arriving at Garmin without an RMA number clearly displayed on the outside of package will be classified as unauthorised returns and the products will immediately be returned along with an invoice for shipping costs.

20. Replacement Units – Swap Out Product
    Products not included in the Onboard Warranty should be returned to Garmin at customer’s return transportation cost for repair or customer may be offered a complete unit as a replacement. See Appendix 1: Trolling Motor, attached hereto, for the list of specific products that are included in the Onboard Warranty.

21. Returned products should be sent to the address provided by your Garmin dealer with the RMA number clearly displayed on the outside of the package.

Appendix 1: Trolling Motor

Onboard Warranty Labor Rates.
Onboard Warranty labor rate will be paid at the agreed rate for your territory for labor and travel time
Approved Installation in Accordance with Section 3.1.4.
Onboard Warranty applies to the following specific products only

Note
The above are the maximum allowances. The service report should reflect the amount of time claimed. Warranty service requiring extended time or expense must have prior authorization from the Garmin Asia Marine Warranty Administrator.

If within a reasonable distance, Garmin expects the installing dealer to carry out the Onboard Warranty service. In other situations, it is expected that the nearest service agent to the vessel will carry out the onboard warranty service, therefore keeping costs of travel time and mileage to a minimum. Should the travel time and mileage exceed what is expected to be reasonable prior authorization from Garmin is required.

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References

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