VOLLRATH 72789 Cayenne Full Size and Dual Warmer Instruction Manual

Setting the Standard™
Operator’s Manual CAYENNE® FULL-SIZE AND DUAL WARMER

72789 Cayenne Full Size and Dual Warmer

Thank you for purchasing this Vollrath equipment. Before operating the equipment, read and familiarize yourself with the following operating and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this packaging to ship the equipment if repairs are needed.

Safety Precautions

To ensure safe operation, read the following statements and understand their meaning. Please read carefully.

WARNING
Warning is used to indicate the presence of a hazard that can cause severe personal injury, death, or substantial property damage if the warning is ignored.
CAUTION
Caution is used to indicate the presence of a hazard that will or can cause minor personal injury or property damage if the caution is ignored.
NOTE
Note is used to notify people of installation, operation, or maintenance information that is important but not hazard-related.
For Your Safety!
These precautions should be followed at all times. Failure to follow these precautions could result in injury to yourself and others.

To reduce risk of injury or damage to the equipment:

◼ Use only grounded electrical outlets matching the nameplate rated voltage.
◼ Use equipment only in a flat, level position.
◼ Do not use an extension cord with this equipment. Do not plug this equipment into a power strip or multi-outlet power cord.
◼ Turn off equipment, unplug and let it cool before cleaning or moving.
◼ Unplug equipment when not in use.
◼ Do not operate without water.
◼  Do not spray controls or outside of equipment with liquids or cleaning agents.
◼ Do not clean the equipment with steel wool.
◼ Keep equipment and power cord away from open flames, electric burners or excessive heat.
◼ Do not operate unattended.
◼ Do not operate equipment in public areas and/or around children.
◼ Do not operate if equipment has been damaged or is malfunctioning in any way.

Function and Purpose

This unit is intended and designed to keep food at proper serving temperatures. It is not intended or designed to cook raw food or to reheat prepared food. Food must be prepared and placed in food stations at proper serving temperatures.
Before using this equipment it must be cleaned and dried thoroughly.
This equipment is not intended for household, industrial or laboratory use.

Unpacking the Equipment and Initial Setup

When no longer needed, dispose of all packaging and materials in an environmentally responsible manner.

1. Remove all packing material and tape, as well as any protective plastic from the equipment.

2. Clean any glue residue left over from the plastic or tape.
   Models with merchandising components:

3. Install the legs (B) to the back of the unit using hardware as shown. See Figure 1. Do not tighten at this time.

4. Install the menu board (A) onto the legs using hardware as show. Do not tighten hardware at this time.

5. Install the canopy using hardware as shown. Tighten the canopy hardware.

6. Tighten the menu board and leg hardware.
   All models:

7. Place the equipment in the desired location.

8. Plug the equipment into a properly grounded electrical supply matching the nameplate rating. Damage to the equipment can occur if incorrect power is supplied to equipment.

Features and Controls

A HEAT CONTROL SWITCH. Used to set or adjust the temperature of the well. The higher the number the higher the temperature, the lower the number the lower the temperature.
B LOW WATER LIGHT. Illuminates when the well needs water added. If the light illuminates during operation, clean fresh water must be added to the well.
C WATER LEVEL MARKS. Indicates the correct water level.
D ACCESS DOOR. Covers the controls and low water light.
E DRAIN HOSE. Connects the well drain to the drain valve.
F DRAIN VALVE. Used to drain water from the well.
G OPEN/CLOSE LEVER. Controls the water flow from the well drain.
H ON/OFF SWITCH. Located on the outside of the base. Switches the equipment power ON or OFF. The switch illuminates when the equipment power is on.

Operation

| WARNING
---|---
Electrical Shock Hazard.
Keep water and other liquids from entering the inside of the unit. Liquid inside the unit could cause an electrical shock. Do not damaged power cord.
Do not over fill wells, pans or trays. Liquid could contact the electrical components and cause a short circuit or an electrical shock. Unplug unit before performing service, draining or removing spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modified or damaged.
| WARNING
---|---
Burn Hazard.
Do not touch hot food, liquid or heating surfaces while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces to cool before handling. Do not drop or spill water onto the cooking surface as it can spray or splatter.

1. Open the access door (D) and turn the open/close lever (G) to the closed position. See Figure 3.

2. Fill the well(s) to the correct level marks (C) with clean fresh water. The correct level is about 1” (2.5 CM) or approximately 5.5 quarts (5.2 L) of water. Do not over fill. See Figure 2.

3. Plug the electrical power cord into a grounded outlet matching the nameplate rated voltage.

4. Preheat the water in the wells by covering wells with empty food containers or covers. Open the access door (D). Turn the ON/OFF and heat control switch (A) to the ON position and set the heat control to the maximum heat setting (10). See Figures 2 and 3. Preheat for 15 minutes.

5. Place the container of hot food product, above 140 °F (60 °C), into the preheated equipment.

6. Reduce the heat setting to a level that will maintain a safe holding temperature and maintain food quality. See food safety precautionary note.
   Monitor food temperature closely for food safety. The United States Public Health Service recommends that hot food be held at a minimum of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water level and temperature setting. Periodically remove food container and check the water level. Add water if needed.
   During operation:

7. Maintain water level at or near water level mark. Periodically (approximately 2 hours) remove the container of food and check the water level. Add hot water if needed. Some models are equipped with a low water indicator light (B) that illuminates when  the water level is low.

When finished using the equipment:

1. Turn the ON/OFF switch (H) to the off position.
2. Open the access door (D). Turn the heat control switch (A) to the OFF position and unplug the unit. When removing hot food containers from unit use gloves, mitts or pot holders to protect hands.
3. Allow the unit to cool completely.
4. Remove the drain hose (E) so there is access to the drain valve (F) and the open/close lever (G).
5. Place a suitable container directly under the drain valve (F) or over a floor drain. Turn the open/close lever (G) to the open position monitoring the flow of liquid going into the container. Use caution to avoid spills that may create a slippery condition. Turn open/close lever (G) to the closed position before the container is full. Dispose of the drained water. Repeat this procedure if necessary.
6. Turn the open/close lever (G) to the closed position and tuck away.
7. Close the access door (D).

Cleaning

To maintain the appearance and increase the service life, clean your equipmentm daily.

| WARNING
---|---
Burn Hazard.
Do not touch hot food, liquid or heating surfaces while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces to cool before handling. Do not drop or spill water onto the cooking surface as it can spray or splatter.
| WARNING
---|---
Electrical Shock Hazard.
Keep water and other liquids from entering the inside of the unit. Liquid inside the unit could cause an electrical shock. Do not damaged power cord.
Do not over fill wells, pans or trays. Liquid could contact the electrical components and cause a short circuit or an electrical shock. Unplug unit before performing service, draining or removing spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modified or damaged.

NOTE:
Do not use caustic cleaning chemicals, steel wool or commercial lime removal products to clean the equipment. Thoroughly rinse equipment with water after cleaning.
NOTE: Do not immerse the cord, plug or equipment in water or any other liquid.
Follow the procedure for When finished using the equipment Section of this manual:

8. Using a damp cloth, sponge dipped in soapy water to clean the inside of the well and the outside of the equipment.

Troubleshooting Chart

Problem| It might be caused by| Course of Action
---|---|---
Low Water Light (some models) illuminates.| Low water in the well.| Add hot water to the well to bring to correct level.
Pilot light malfunction.| Replace pilot light.
The ON/OFF light comes on, equipment does not heat.| Heating element malfunction.| Replace heating element.
Thermostat control malfunction.| Replace thermostat control.
Well not plugged into the outlet box.| Plug the well power cord into the outlet box (located inside the control).
The well does not get hot enough.| Too much water in the well.| Reduce water amount to the correct level.
Non-standard pan being used.| Replace the pan with a standard 4” deep food pan.

Service and Repair

• There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the equipment or replace a damaged power cord yourself. Do not send equipment directly to the Vollrath Company. Please contact the qualified professional repair service listed below.

ELECTRICAL DRAWING for Element and Switch – Dual Warmer Well

ELECTRICAL DRAWING – Cayenne Dual Warmer Connection Box and Switch ~ 72789

SPARE PARTS LIST – FOR THE W ELL –

D UAL W ARMER

SPARE PARTS LIST – for the Dual Warmer

SPARE PARTS LIST – Optional Merchandiser Components

Warranty Statement for The Vollrath Co. L.L.C.

The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specifically provided below. The warranty runs 12 months from the date of original installation. (End user receipt)

1. Refrigeration compressors – The warranty period is 5 years.
2. Replacement parts – The warranty period is 90 days.
3. Fry pans and coated cookware – The warranty period is 90 days
4. EverTite™ Riveting System – The warranty covers loose rivets only, forever.
5. Cayenne® Heat Strips – The warranty period is 1 year plus an additional 1 year period on heating element parts only.
6. Ultra and Professional Induction Ranges – The warranty period is 2 years.
7. Mirage and Commercial Induction ranges – The warranty period is 1 year.
8. ServeWell® Induction Workstations – The warranty period is one year on the workstation table and 2 years on induction hobs.
9. Slicers – The warranty period is 10 years on gears and 5 years on belts.
10. Mixers – The warranty period is 2 years.
11. Extended warranties are available at the time of sale.
12. Boxer Mixers – 1 Year exchange Warranty.
13. Vollrath – Redco products – The warranty period is 2 years.
14. Optio / Arkadia product lines – The warranty period is 90 days.
15. All non-stick products (i.e. fry pans and surfaces) are 90 days for the non stick surfaces.

All products in the Jacob’s Pride® collection, including the following, have a lifetime warranty:

•  NSF Certified One-Piece Dishers
• NSF Certified Spoodle® Utensils
• NSF Certified Heavy-Duty Spoons with Ergonomic Handle
• NSF Certified Heavy-Duty Basting Spoons
• Heavy duty Turners with Ergonomic handle
• One-Piece Tongs*
• Heavy-Duty One-Piece Ladles*
• Nylon Handle Whips
• One-Piece Skimmers
• Tribute®, Intrigue®, and Classic Select® Cookware
  Jacob’s Pride® warranty does not cover Kool-Touch®, non stick coatings and silicone handles.

Items sold having no warranty:

• Meat Grinder Knives
• Light Bulbs in Convection Ovens and Hot Food Merchandiser
• ven Door Seals
• Oven Door Glass
• Hot Food Merchandisers / Display Case Glass
• Calibration and set up of gas equipment
• Slicer / Dicer blades (table top food prep) – Redco and Vollrath

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the defective product or part without charge, except as otherwise provided below:

• For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
• To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certified technician designated by The Vollrath Company LLC to perform warranty repairs. If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights and sizes of product)
• No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in materials or workmanship. At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
• No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
• No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certified Technician
• Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed warranty claim procedures.
• No remedy will be available for product returned and found to be acceptable to the product specification.
• No remedy will be available under any warranty not registered as required below.

LIMITATION OF LIABILITY:
THE VOLLRATH COMPANY LLC SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, OR ANY OTHER THEORY.

Warranty Procedure

On all warranty calls, the following process and information is required:

• All warranty claims will start with a call to Vollrath Technical Service support line.(800-354-1970).
• A technical support professional will work to diagnose the issues, and provide the details for the service solution.
• Name and phone number of person calling
• Business name, street address, city, state and zip
• Model and serial number
• Date of purchase and proof of purchase (Receipt)
• Name of dealer where unit was purchased

NOTE: Vollrath will not accept products sent without the proper procedure being followed.
Important:
TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
Register Today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEB ACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC office in the country of purchase.

Warranty Registration
Business Name
Key Contact Name
Email
Street Address
City
State
Zip Code
Country
Phone
Fax
Model
Item Number
Serial Number

Operation Type

Limited Service Restaurant
Convenience Store
Business/Industry
Long-Term Care
Full Service Restaurant
Recreation
Primary/Secondary School
Senior Living
Bars and Taverns
Hotel/Lodging
Colleges/University
Military
Supermarket
  Airlines
Hospitals
  Corrections

Reason for Selecting Our Product

  Appearance
Full Service Restaurant
Ease of Operation
Versatility of Use
Availability
Price
Sellers Recommendation
Brand
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Setting the Standard™
www.vollrathco.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201
U.S.A.
Main Tel: 800.628.0830
Fax: 800.752.5620
Technical Services: 800.628.0832
Service Fax: 920.459.5462
Canada Service: 800.695.8560
© 2010 The Vollrath Company, L.L.C.

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