poly 5200 Series Blackwire USB-C Headset User Guide
- June 15, 2024
- Poly
Table of Contents
poly 5200 Series Blackwire USB-C Headset
Specifications
- Product Name: Blackwire 5200 Series
- Type: Corded USB headset with 3.5 mm connection
Product Usage Instructions
Setup
- Power on your headset by connecting it to your computer or mobile device via USB or 3.5 mm connector.
- Ensure that your 3.5 mm connector is fully connected to the headset controller.
- Load software:
- Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones may require the installation of Poly software to enable device call control functionality. You can download the Poly Lens Desktop App at poly.com/lens.
- Note: Device settings are also available in the Plantronics Hub Desktop App.
- Update your Poly device:
- Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
- Update your device using your computer with Poly Lens Desktop App. You can download it at poly.com/lens.
Fit
- Adjust the headband:
- Lengthen or shorten the band until it fits comfortably.
- The cushions should sit comfortably over the center of your ears.
- Position the boom:
- The headset can be worn with the boom on your left or right side.
- For true stereo listening, wear the boom on your left side.
- Rotate the boom to align with your mouth.
- Adjust the boom:
- Gently bend the boom in or out so it is approximately one finger width from the corner of your mouth.
Basics
- Make/take/end calls:
- Headset call control is a software feature and dependent on a compatible softphone.
- If you have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.
- Volume:
- Press the Volume up (+) or Volume down (-) button to adjust the listening volume.
- Mute:
- Press the Mute button to mute the headset.
- To unmute, press the Mute button again.
Troubleshooting
Headset
- I cannot hear the caller: Check if the headset is properly connected and the volume is not muted. Adjust the listening volume using the Volume buttons.
- Callers cannot hear me: Ensure that the microphone is not muted and properly positioned. Adjust the headset microphone volume using the mute button on the inline controller.
- The sound in the headset is distorted: Check if the headset is properly connected and adjust the listening volume using the Volume buttons.
- When I use my headset with a softphone, the headset call control and mute buttons don’t work: Make sure you have installed the required software (Poly Lens Desktop App or Plantronics Hub Desktop App) and that it is compatible with your softphone.
- Listening to music does not work on Windows: Use the audio settings in your sound control panel or preferences to change the audio device.
- My phone is not finding my headset during a call or while listening to music: Ensure that your headset is properly paired with your phone and within range.
FAQ
Q: How can I adjust the microphone volume during a call?
A: Place a test call using a softphone and adjust the softphone volume and PC sound volume accordingly. During a call, brieflypress the mute button to mute the microphone on the inline controller. To unmute, press the button again.
Q: Where can I download the Poly Lens Desktop App?
A: You can download the Poly Lens Desktop App at poly.com/lens.
Blackwire 5200 Series
Corded USB headset with 3.5 mm connection
User Guide
Overview
Setup
-
Power on your headset by connecting to your computer or mobile device via USB or 3.5 mm connector.
-
IMPORTANT Ensure that your 3.5 mm connector is fully connected to the headset controller.
Load software
Customize your device behavior through advanced settings and options with Poly
Lens Desktop App. Some softphones require the installation of Poly software to
enable device call control (answer/end and mute) functionality. Download:
poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should
sit comfortably over the center of your ears.
Position the boom
The headset can be worn with the boom on your left or right side. For true
stereo listening, wear the boom on your left side.
Rotate the boom to align with your mouth.
Adjust the boom
Gently bend the boom in or out so it is approximately one finger width from
the corner of your mouth.
Basics
Make/take/end calls
Headset call control is a software feature and dependent on a compatible
softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or
do not have a compatible softphone, press the headset call button first and
then make/take/end the call using the softphone application.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
When not on an active call, double-tap the call button to redial the last
call.
Hold
Double-tap the Call button to put a call on hold.
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
During a call, briefly press the mute button to mute the microphone on the
inline controller. To unmute press the button again.
Troubleshooting
NEED MORE HELP?
poly.com/support
Plantronics, Inc.
345 Encinal Street Santa Cruz, CA 95060 United States
Plantronics B.V.
Scorpius 171 2132 LR Hoofddorp Netherlands © 2021 Plantronics, Inc. All
rights reserved. Poly, the propeller design, and the Poly logoare trademarks
of Plantronics, Inc. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc. 209253-06 0 6.21
References
- plantronics.com/softphonecompatibility
- Poly Lens Device Management App | HP® Official Site
- poly.com/support
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>