care n care NationsBenefits MyBenefits Portal App User Guide

care n Care NationsBenefits MyBenefits Portal App

Specifications

• Product Name : NationsBenefits Member Portal
• Portal URL : CareNCare.NationsBenefits.com
• Features: Personalized member portal for managing benefit allowance, access to various products

Product Usage Instructions

Register Account:

1. Open an Internet Browser (Google Chrome, Firefox, Safari, Opera, Microsoft Edge).
2. Type CareNCare.NationsBenefits.com in the search bar.
3. Click Register.
4. Enter your member details: First and last name, Member ID, Date of birth (MM/DD/YYYY), and Password (requirements provided).
5. Fill out security questions or provide a phone number/email for verification.
6. Click Create an Account.
7. Optional: Check the box to receive offers, product information, news, and updates.

Member Portal Login:

1. Enter your username and password.
2. Click Login.

Home Page Navigation:
Upon login, you will be directed to the home page where you can:

• Access your profile and benefits under My Account.
• Shop by categories like Fitness Kits, Food, Home Diagnostics & Patient Aids.
• Search for items by item # or product names.
• View available benefit allowance and cart total.
• Pay for items and complete your Personal Health Profile for recommendations.

Personal Health Profile & Activate your Card:

1. Activate your card via My Account > FLEX > Manage Card > Activate Card.
2. Enter the last four digits and the expiration date of your card.
3. Confirm activation to receive a message of card activation.

Selecting Items:

To place an order:
Search items by categories or price range on the left-hand side of the screen.

NationsBenefits MyBenefits Portal User Guide
As a valued Care N’ Care member, you have a personalized member portal that manages your benefit allowance. You also have access to a variety of products through the MyBenefits portal.

Register Account

Creating your account is fast and easy.

1. Open an Internet Browser.
2. Type CareNCare.NationsBenefits.com in the search bar.
3. Click Register.
4. Enter your Member ID – This number can be found on the insurance ID card provided by your health plan.
5. Enter your member details:
6. a. First and last name
7. b. Member ID
8. c. Date of birth (MM/DD/YYYY)
9. d. Password – Your password needs to be at least eight characters long, with a minimum of one uppercase letter, one lowercase letter, one number, and one special character (i.e.: $, @, %, &).
10. Fill out security questions to verify your account.
    We recommend one-word answers for the security questions.
    – OR-
    You can provide a phone number or email address to receive a verification code to verify your account.
    Click Create an Account.
    Check this box if you would like to receive offers, product information, news, and updates.

MyBenefits Portal Login

1. Enter your Member ID – This number can be found on the insurance ID card provided by your health plan.
2. Enter your password.
3. Click Login.

Home Page Navigation

After logging in, you will be redirected to the home page of your MyBenefits portal. From the home page, you can easily:

• Click the My Account drop-down menu to access your profile and your benefits.
• b. Shop by categories such as Fitness Kits, Food, Home Diagnostics & Patient Aids.
• c. Search by item # or product names.
• d. View your available benefit allowance. As you add items to your cart, the balance will decrease based on the cost of the item.
• e View the cart total to see the cost of all the items you have selected for purchase.
• f Pay for items. If your amount exceeds your benefit allowance, the system will ask for your payment information.

Activate your Card

Here’s how to activate your card in the MyBenefits portal:

1. Click the My Account drop-down menu and select FLEX.
2. Click Manage Card under the FLEX menu.
3. Select Activate Card and enter the last four digits and expiration date of your card.
4. Click Activate Card once more to confirm your card information. A message will appear confirming your card activation.

Selecting Items

Your MyBenefits portal makes it easy to place an order.

1. On the left-hand side of the screen, you can search for items by:
2. a Categories such as Fitness Kits, Food, and Home Diagnostic
3. b Price – You can choose minimum and maximum prices to display items within those ranges
4. c. Benefit balance to ensure you spend within your allowance
5. d. Availability to view in-stock items
6. Click Add to Cart when you see a product you would like to order.
7. a Click the product image to view product details, 360o photos, and related products.

Adding and Removing Items from Cart

1. Click the plus sign symbol to order multiples of an item.
2. Click the minus symbol – to decrease the quantity.
3. If you would like to remove an item from your cart, click the minus symbol – until the quantity reads zero.
   • a When the quantity reads zero 0 the window outlined below will be displayed. Click Yes to continue or No to keep the item in your cart.

Placing an Order

1. Click Proceed to Checkout if you are finished shopping.

   • Click Continue Shopping if you would like to add more items to your cart.

2. After clicking Proceed to Checkout you will be directed to enter your shipping address. Be sure to confirm if your shipping address is the same as your billing address. If not, you will be prompted to enter your billing address.
   Click Proceed to Payment to continue.

3. If your order total exceeds your benefit allowance, you will be directed to enter your payment information.

   • You can pay the remaining balance by filling out your credit/debit card or checking account information.
   • Click Continue once you are done filling out your payment information.

4. Once you have entered your payment information, click Review your Order.

5. You will then be directed to review your order. If all the information on this page is correct click Confirm & Pay. If you need to change anything, click Go Back.

Manage Account

Your MyBenefits portal makes it easy to update personal details, edit your Personal Health Profile, and view order history.

Personal Details

1. Click My Account in the top right corner of your screen to get started.
2. Click My Profile to update your personal information.
   • Click Save when you are done.
   • After clicking Save a confirmation message window will pop up. Click Ok to get redirected to your profile screen.

Please Note: If the information displayed is not correct, contact Member Services at 888-268-5080 (TTY: 711) so we can update your information in our system.

Order History

1. Click Order History to view active orders and past orders.
   Active orders in the MyBenefits portal are pending processing and shipping. Past orders have been processed and will include tracking information.

Questions?
If you have any questions about accessing your MyBenefits portal, please call 888-268-5080 (TTY: 711). Language support services are available free of charge. Member Experience Advisors are available 8 a.m. – 8 p.m. 7 days a week

MORE INFORMATION

• CareNCare.NationsBenefits.com
• Google Play and the Google Play logo are trademarks of Google LLC., Copyright © 2023 Apple Inc. All rights reserved.
• ©2023 NationsBenefits, LLC. and NationsOTC, LLC. NationsOTC is a registered trademark of NationsOTC, LLC. All other marks are the property of their respective owners.
• Care N’ Care Insurance Company, Inc. (Care N’ Care) is an HMO and PPO plan with a Medicare contract. Enrollment in Care N’ Care depends on contract renewal.

Frequently Asked Questions

• Q: Can I change my password after registration?
  • A: Yes, you can change your password by going to My Account settings and selecting the option to change your password.
• Q: How do I update my personal information on the portal?
  • A: You can update your personal information by navigating to My Account settings and selecting the option to edit profile details.

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