T030 Heat Pump

Product Information

Model: T030

Manufacturer: AquaCal AutoPilot, Inc.

Website: www.AquaCal.com

Phone: (1) 727-823-5642

Hours: 8-5 pm, Eastern M-F

Specifications

• Dimensions: Refer to user manual section 2.5
  for detailed dimensions

• Weight: Refer to user manual section 2.7 for
  weight information

• Operating Hours: 8-5 pm, Eastern time, Monday
  to Friday

• Power Requirements: Refer to user manual
  section 1.3.A for electrical requirements

Product Usage Instructions

Safety Precautions

Before operating the heat pump, ensure to read the safety
instructions provided in the manual carefully. Here are some key
safety precautions:

• Follow all safety instructions displayed on the equipment and
  within the manual.

• Repairs and services must be carried out by authorized service
  centers to avoid voiding warranties.

• High voltage and rotating equipment are utilized; exercise
  caution during servicing.

• Adhere to National Electric Codes (NEC) and local
  guidelines.

• Refrigerant circuit repairs should only be handled by qualified
  HVAC technicians.

• Maintain proper water chemistry as per the product’s operation
  manual to prevent health hazards.

Installation

1.1 Positioning Equipment

Follow the guidelines in section 1.1 of the manual for correct
positioning of the heat pump.

1.2 Plumbing

Refer to sections 1.2.A to 1.2.F for plumbing requirements,
diagrams, and water flow rates.

FAQ

Q: What should I do if I encounter a fault code on the heat

pump display?

A: If a fault code appears, refer to section
3.1 of the manual for a list of fault codes and their resolutions.
If the issue persists, contact AquaCal for further assistance.

AquaCal® Installation Manual

Dial Display

T030

Important Read this document before operating / installing this product For additional product manuals and operation / installation procedures, please visit www.AquaCal.com
LTM0139 REL A- (project rel 8.00)

Table of Contents

Contacting AquaCal AutoPilot, Inc.

1

Safety

1

1 – Installation

3

1.1 Positioning Equipment

3

1.2 Plumbing

5

1.2.A Plumbing Requirements

5

1.2.B Plumbing Diagrams

5

1.2.C Maintaining Ability to Winterize

8

1.2.D Water Connections to Heat Pump

8

1.2.E In-Line Chlorine Feeders

9

1.2.F Water Flow Rates

9

1.3 Electrical

10

1.3.A Electrical Requirements

10

1.3.B Incoming Power Access Holes

12

1.3.C Access Panels

12

1.3.D Verifying Transformer Setting (Select Units)

12

1.3.E Schematic Location

13

1.4 Connecting an External Controller (Optional)

13

1.4.A PoolSync®

13

1.4.B 2-WIRE Controllers (Pool-Spa)

14

2 – Appendix

15

2.1 Adjusting Water Flow Using T (Delta-T)

15

2.2 Adjusting Water Pressure Switch (Select Units)

16

2.3 Clearances

18

2.4 Cleaning Equipment After Installation

18

2.5 Dimensions

20

2.6 Identifying Model Specifications

20

2.7 Weights

20

2.8 Initial Heating Recommendations

21

2.9 Winterizing

21

2.10 Available Accessories

22

3 – Troubleshooting

23

3.1 Fault Codes

24

3.2 Issues and Resolutions

26

i

Contacting AquaCal AutoPilot, Inc.

For further assistance, please contact the distributor or installer of this product.

If unavailable, please contact AquaCal® for a partner in your area. To better assist you, please have the heat pump model and serial number available.

Product Information:

Website www.AquaCal.com

Phone

(1) 727-823-5642

Hours

8-5 pm, Eastern M-F

Website

Service Information: www.AquaCal.com/request-heat-pump-service/

SAFETY
l For personal safety, and to avoid damage to equipment, follow all safety instructions displayed on the equipment and within this manual. Repair and service of heat pump must be performed by an authorized service center.
l Warranties may be voided if the equipment has been improperly installed, maintained or serviced.
l If service is deemed necessary, please contact AquaCal.

SAFETY SIGNALS

Throughout this document, safety signals have been placed where particular attention is required.

DANGER

Failure to heed the following will result in injury or death.

WARNING

Failure to heed the following may result in injury or death.

NOTICE

Failure to heed the following may result in damage to equipment.

When installing and using your heat pump basic safety precautions must always be followed, including the following:

DANGER

Failure to heed the following will result in injury or death.

l The heat pump utilizes high voltage and rotating equipment. Use caution when servicing. l Follow all National Electric Codes (NEC) and / or State and Local guidelines.

Page – 1

WARNING

Failure to heed the following may result in injury or death.

l Repairs must be performed by a qualified technician.
l The heat pump contains refrigerant under pressure. Repairs to the refrigerant circuit must not be attempted by untrained and / or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover refrigerant before opening the system.
l Improper water chemistry can present a serious health hazard. To avoid possible hazards, maintain pool / spa water per standards as detailed in the product’s operation manual.
l Prolonged immersion in water warmer than normal body temperature may cause a condition known as Hyperthermia. The symptoms of Hyperthermia include unawareness of impending hazard, failure to perceive heat, failure to recognize the need to exit the pool or spa, and unconsciousness. The use of alcohol, drugs, or medication can greatly increase the risk of fatal Hyperthermia. People having an adverse medical history, or pregnant women should consult a physician before using a hot tub or spa. Children and the elderly should be supervised by a responsible adult.
l This appliance is not to be used by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
l Children must be supervised and are not to play with the appliance.

NOTICE

Failure to heed the following may result in damage to equipment.

l Maintain proper water chemistry to avoid damage to the pump, filter, pool shell, etc.
l Water flow exceeding the maximum flow rate requires a bypass. Damage due to excessive water flow will void the warranty.
l Failure to protect equipment against corrosive conditions will adversely affect the life of the equipment and will void equipment warranty.
SAVE THESE INSTRUCTIONS

Page – 2

1 – Installation

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

WARNING

Failure to heed the following may result in injury or death.

l Installation of this equipment by anyone other than a qualified installer can result in a safety hazard.
l The information contained throughout the “Installation” section is intended for use by qualified installation technicians familiar with the swimming Pool/Spa safety standards.

NOTICE

Failure to heed the following may result in damage to equipment.

l Failure to protect equipment against corrosive conditions will adversely affect the life of the equipment and will void equipment warranty.
l Do not install equipment inside of a building.

IN THIS SECTION:

1.1 Positioning Equipment

3

1.2 Plumbing

5

1.3 Electrical

10

1.4 Connecting an External Controller (Optional)

13

1.1 Positioning Equipment

NOTICE

Failure to heed the following may result in damage to equipment.

l Do not install equipment inside of a building.

Outdoor Use Only Do not install equipment inside of a room or building.
l Heat Pumps require unobstructed airflow for proper operation. Heat Pumps should never be installed indoors or in a location where airflow is restricted.
l If an indoor installation is being considered, the installer and dealer are strongly urged to contact the AquaCal Application Department, or a local Professional Engineer prior to proceeding.
l See “Clearances” on page 18.

Controlling Irrigation and Rainwater Runoff
l Irrigation water may damage heat pump components. Direct irrigation water away from the heat pump.
l The heat pump will withstand normal rainfall. Do not allow a roof slope to direct rainwater onto the heat pump. Have a gutter installed on the roof edge to direct this water away from the heat pump. Or install the heat pump in another location.

1 – Installation

Page – 3

1 – Installation

Planning for Condensation The heat pump can produce a large amount of condensation. The amount of water depends on air temperature and humidity.
l Install the heat pump with enough height to allow for water drainage.
Mounting Pad Requirements
l The heat pump’s base must be installed on a flat and level surface that completely supports the entire base. l Build the heat pump pad out of concrete or other code-approved material. l Confirm the pad can support the weight of the heat pump. l Elevate the pad enough to allow for drainage. l Make sure the pad is flat and level. l Have the pad support the entire heat pump base in all directions. l Do not install the heat pump on soil or grass. l Do not allow the heat pump base to touch the building’s foundation. l Do not place the heat pump directly on a concrete floor. This can cause noise to be transmitted to an occupied
space. If necessary install vibration dampers between the heat pump base and floor. l Equipment pad must meet all requirements of authorities having code- related jurisdiction.
Anchoring to Pad
l Follow all applicable local, state, and national requirements regarding wind load anchoring. l The shipping brackets used to secure the heat pump to the pallet are approved mounting (hurricane) brackets.
They should be used to anchor the heat pump to the pad. l If needed, contact AquaCal® to obtain anchoring kit information. Please have the heat pump model number and
serial number when requesting support.
Page – 4

1 – Installation

1.2 Plumbing 1.2.A Plumbing Requirements
l The heat pump must receive water flow under worst-case conditions such as a fouled water filter. l Failure to provide clean filtered water to the heat pump can void the product warranty. l Water flow exceeding maximum flow rates will negatively affect the total pool filtration performance and may
damage the heat pump. This will not be covered under the equipment warranty. See “Water Flow Rates” on page 9.
l Install a bypass valve whenever water-flow may exceed the maximum rating. l See “Available Accessories” on page 22. l For additional guidance testing water flow rates, please contact AquaCal®.
1.2.B Plumbing Diagrams Plumbing diagrams are provided in this section as a planning guide to the sequence of equipment, valves, and fittings.
l The basic plumbing configurations for typical installations are shown. l If the installation does not closely follow any of the supplied plumbing diagrams, AquaCal® Technical Support
is available for installation advice and guidance. l Confirm water provided to the heat pump is clean and filtered. Heat Pump with water flows equal or less than the maximum listed flow rate
Page – 5

1 – Installation

Heat Pump with water flows greater than the maximum listed flow rate Heat Pump with Spillover Spa (One filter Pump) Heat Pump with Spillover Spa (Two filter Pumps)
Page – 6

1 – Installation

Heat Pump with Solar Panels in Plumbing Circuit Heat Pump with Gas Heater backup Multiple Air Source Heat Pumps
Page – 7

1.2.C Maintaining Ability to Winterize
Do not use glue on the threaded portion of the equipment’s unions. A glued-in- place union will prevent the equipment from being properly winterized. 1.2.D Water Connections to Heat Pump
l Heat Pump union sizes are specified on diagrams. l Connections to site plumbing are made via PVC solvent cement to the female slip socket of the plumbing
unions. l Plumbing unions are available from AquaCal®.

NOTICE

Failure to heed the following may result in damage to equipment.

l Do not use glue on the threaded portion of the equipment’s unions. A glued- in-place union will prevent the equipment from being properly winterized.

TropiCal® T030

1 – Installation

Page – 8

1.2.E In-Line Chlorine Feeders
Place in-line chlorinators downstream from the heat pump and as low in elevation as possible.
l If an erosion type feeder is used, it is recommended that a Hartford Loop be installed to protect internal heat pump components.
l A Hartford Loop is not required when using a Salt Chlorine Generator. l Avoid storing corrosive chemicals near the heat pump to minimize potential damage to the exterior of the heat
pump.
Heat Pump with Erosion Tablet Feeder and Hartford Loop

1 – Installation

1.2.F Water Flow Rates
Maintain water flow rates as indicated. Please note, these specifications relate to the heat pump only. Codespecified whole system turnover rates must be satisfied.

NOTICE

Failure to heed the following may result in damage to equipment.

l Water flow exceeding maximum flow rates will negatively affect the total pool filtration performance and may damage the heat pump. This will not be covered under the equipment warranty.

MODEL HEAT EXCHANGER TYPE

T030

Titanium ThermoLink®

FLOW RATES

MINIMUM

MAXIMUM

20 GPM (75.7 L/min) 45 GPM (170 L/min)

• Head Loss – 30 GPM = 1.5 PSI, 70 GPM = 8.2 PSI

PLEASE NOTE –
If minimum flow rates are not met, heat pump performance is reduced and performance will suffer. Internal safety devices may deactivate the heat pump with the following errors:

l Operate water filtration devices per manufacturer’s specifications. Dirty filters can cause a reduction of water flow to the heat pump. An increase of 7-10 psi (48 to 69 kPa) higher than the clean filter pressure typically reduces flow rates. This requires the filter to be cleaned or back-washed.
l Keep baskets free of debris. A large quantity of debris in the pump and skimmer baskets can reduce water flow.
l Check for improper valve settings. A partially closed valve after the filter, or a full-open bypass around the heat pump, will cause insufficient water flow through the heat pump.
l The maximum static pressure (or operating pressure) is 50 psi (345 kPa). These specifications relate to the heat pump only.
l Code-specified whole system turnover rates must be satisfied.

Page – 9

1.3 Electrical

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

WARNING

Failure to heed the following may result in injury or death.

l The information contained in this section is intended for use by qualified electricians familiar with electrical service-industry safety standards and methods.
l Locate the equipment disconnect as near to the heat pump as possible. Always satisfy applicable codes and standards.
l Never mount power-disconnects directly to the heat pump. l In sizing power wiring, be especially aware of up-sizing requirements necessary due to wiring distances. Always
satisfy applicable codes and standards.
l AquaCal® heat pumps are designed to use copper conductors, only. Do not use aluminum wire.
l Units supplied with a wired power plug must use a (GFCI) rated outlet.

1.3.A Electrical Requirements Standards
Standards NFPA 70, Nat’l Elec. Code 2017
IEC 60335-1
IEC 60335-2
UL 1995 & CSA C22.2 No. 236-15 Table 1 – Standards

Title The electrical installation must conform to the current version of the National Electric Code (NEC), and all applicable local and state codes Household and similar electrical appliances – Safety General Requirements Household and similar electrical appliances – Safety ­ Particular requirements for electrical heat pumps, airconditioners, and dehumidifiers
Standard for Safety – Heating and cooling equipment

Grounding and Bonding Follow local code requirements for proper grounding and bonding of heat pump equipment.
l A bonding lug has been provided on the heat pump.

1 – Installation

Page – 10

Surge Suppression The use of approved commercial surge protectors is strongly recommended.
Ground Fault Circuit Interrupt (GFCI) Breaker The use of a GFCI breaker is required for units supplied with wired power plugs.
Sizing the Electrical Service Refer to equipment data plate for specific information required to size electrical service and over-current protection of the heat pump. Sizing is based on data plate information, wire size, wiring devices, and overcurrent protection per applicable local codes and standards.
Minimum and Maximum Operating Voltage The heat pump must operate within specified voltages.

NOTICE

Failure to heed the following may result in damage to equipment.

l Operating equipment under higher or lower voltage conditions may result in damage to your compressor, motors or other electrical components. This damage will not be covered by the product warranty.

1. Measure site voltage. The site voltage MUST be measured under “FULL LOAD” conditions. Activate all equipment using the same electrical panel as the heat pump.
2. If measured site voltage is outside listed ranges, immediately deactivate equipment until site conditions have been corrected. If unsure of heat pump equipment rating, please

Equipment Rating
J Voltage (110 to 120 Volts) Single Phase 60 hertz

Minimum Maximum Site Voltage Site Voltage
104 Volts 132 Volts

1 – Installation

Page – 11

1.3.B Incoming Power Access Holes 1.3.C Access Panels

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

1 – Installation

1.3.D Verifying Transformer Setting (Select Units)
Transformer voltage must be confirmed and set correctly depending on the measured voltage found on the site. Incorrect settings may cause heat pump damage. The following procedure will allow the installer to set the heat pump’s transformer for the appropriate site voltage.

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

WARNING

Failure to heed the following may result in injury or death.

l The information contained in this section is intended for use by qualified technicians, familiar with electrical service-industry safety standards and methods.

Page – 12

1. Turn heat pump on by adjusting the thermostat to call for heating. If more than one heat pump is on-site, turn them all on. Allow time for all heat pump compressors to activate.
2. Measure the running site voltage.
3. Confirm transformer tap is set for the measured site voltage. If more than one voltage tap is shown, select the voltage nearest to the running site voltage.

Example of heat pump
transformer (Varies between models)

PLEASE NOTE –
l If more than one voltage is shown on the equipment’s data plate, the factory default setting is usually the higher voltage on the transformer.
l As an example, a “208/230” voltage will be set to “240” from the factory.
1.3.E Schematic Location
Schematics are located on the inside of the electrical panel.

1.4 Connecting an External Controller (Optional)

To support a direct connection to an external controller, AquaCal® heat pumps are equipped with removable terminal blocks on the control board. The control board is located on the low-voltage side of the
electrical enclosure.

IN THIS SECTION:

1.4.A PoolSync®

13

1.4.B 2-WIRE Controllers (Pool-Spa)

14

1.4.A PoolSync®

Select heat pumps will automatically allow for WI-FI capabilities using a PoolSync®.
l The PoolSync® device will allow direct control of the heat pump from a mobile device.
l Contact installing dealer to order this product. See “PoolSync® WI-FI Controller (ECP0343)” on page 23.
l Go online and download the PoolSync® manual for information on connecting and using this device with an AquaCal heat pump. https://www.aquacal.com/ownersmanuals/

1 – Installation

Page – 13

1.4.B 2-WIRE Controllers (Pool-Spa)

NOTICE

Failure to heed the following may result in damage to equipment.

l Confirm equipment connected to heat pump before selecting this option . All existing configurations will be cleared.

1. Deactivate power to heat pump.
2. Remove the heat pump electrical access panel.
3. Route 22-gauge (minimum), 2-conductor, shielded, outdoor rated wires from the controller to the low voltage side of the heat pump’s electrical enclosure. Follow all National Electric Codes (NEC) unless State or Local guidelines supersede.
4. Connect the controller wires to the control board port labeled “2WIRE” with the terminals labeled “Y” and “Z” as follows. See Figure 1.
l Connect one wire to “Y”.
l Connect other wire to “Z”.
l The polarity of the wire is not important.
5. Connect the 2-WIRE Enable Jumper.
6. Reattach heat pump access panel.
7. Apply power to heat pump.
8. Set the dial on the control panel to 104° F. This will allow the external control (2wire) device to operate the heat pump.

Figure 1

1 – Installation

Page – 14

2 – Appendix

IN THIS SECTION:

2.1 Adjusting Water Flow Using T (Delta-T)

15

2.2 Adjusting Water Pressure Switch (Select Units)

16

2.3 Clearances

18

2.4 Cleaning Equipment After Installation

18

2.5 Dimensions

20

2.6 Identifying Model Specifications

20

2.7 Weights

20

2.8 Initial Heating Recommendations

21

2.9 Winterizing

21

2.10 Available Accessories

22

2.1 Adjusting Water Flow Using T (Delta-T)
The Delta-T is the temperature difference between the water temperatures entering and leaving the heat pump. The equipment can be fine-tuned for maximum performance by balancing water flow rates to maintain an ideal T. The adjustment procedure must be completed with the unit in heating mode

1. Adjust the thermostat to its lowest setting with the unit in heating mode. 2. Deactivate the water filtration pump. 3. Confirm that the filters leading to the heat pump are clean. 4. Adjust the valves controlling water headed towards the heat pump to the half-open position. 5. Adjust the valves controlling water leading away from the heat pump to a fully open position. 6. Activate the pool water filtration pump. 7. Slowly raise the thermostat temperature until the heat pump activates.
l After a four-minute delay, the heat pump’s compressor will start.
8. With the heat pump running, confirm the filtration pump is operating properly with adequate flow and no short cycling.
9. Wait for water temperatures to stabilize (approximately 5 minutes). 10. Adjust valves in the following order using the temperature chart provided.
a. Adjust the valve that controls water exiting the heat pump until the correct temperature differential is achieved. Match the temperature measured with a temperature probe to the chart.
b. Wait for water temperatures to stabilize. Then check the temperature again. Re-adjust the valve as needed.
11. Mark valves at these positions for future reference.

HEAT EXCHANGER TYPE
Titanium ThermoLink®

MODEL T030

Table 2 – Temperature Chart

TEMPERATURE
1° to 4° F (.5° C to 2.2° C)

2 – Appendix

Page – 15

PLEASE NOTE –
l Temperature differences are based on pool water temperatures of 69° to 75° F. (20.5° to 23.8° C)
l For water temperatures outside this range, contact AquaCal®. See “Contacting AquaCal AutoPilot, Inc.” on page 1.

2.2 Adjusting Water Pressure Switch (Select Units)
Adjust the water pressure switch when heat pump attempts to operate without water flow.
Before attempting any adjustments confirm the following :
l The filter is clean. l Filter pump is operating. l The valves are set to direct the appropriate amount of water through the
heat pump. See “Water Flow Rates”.

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

WARNING

Failure to heed the following may result in injury or death.

l Water Pressure Switch adjustment procedure to be performed by experienced service personnel only; procedure must not be attempted by individuals lacking adequate electrical and mechanical experience.

NOTICE

Failure to heed the following may result in damage to equipment.

l If the heat pump continues to operate after a water pressure switch adjustment, deactivate equipment and perform additional troubleshooting.
1. Remove heat pump access panel.
2. Locate the water pressure switch. It will be outside and along the bottom edge of the electrical enclosure. The exact location varies by model.
3. Activate the filter pump.
4. Apply power to heat pump.
5. Slowly rotate the adjustment wheel on the switch. Keep turning the wheel until the heat pump indicates it is receiving water.
6. Deactivate filter pump. If correctly adjusted, the heat pump will deactivate and the display will show “”.
7. Re-install heat pump access panel.

2 – Appendix

Page – 16

2 – Appendix

8. If the heat pump continues to operate without water flow, the installation of a grid flow switch may be required.
l This can become necessary if the heat pump is installed below the elevation of the body of water to be heated. The standing pressure from the water can cause the water pressure switch to activate when the circulation pump is off. Therefore a water flow switch must be used in place of a water pressure switch to determine if incoming water is being sent to the heat pump. See “Grid Flow Switch (# 0040S)” on page 22.
9. If the heat pump continues to operate without water flow, contact AquaCal®.
Page – 17

2.3 Clearances
l Proper air circulation is required for the heat pump to operate efficiently. The following diagrams show the minimum clearances required for the proper operation of the heat pump.
l Avoid placing objects near or on top of the heat pump. This includes shrubbery and lawn furniture. These objects will reduce performance and efficiency and hinder maintenance access.
(Top View)

2.4 Cleaning Equipment After Installation Installer – If you need to clean the equipment after installation, please use the following guidelines.

WARNING

Failure to heed the following may result in injury or death.

l Possible electric shock hazard – Deactivate power to all electrical devices on the pad when washing heat pump. Do not restore electrical power until equipment is completely dry.

NOTICE

Failure to heed the following may result in damage to equipment.

l Do not use a pressure cleaner to wash the heat pump. Damage to heat pump components may result. If using a hose-end spray nozzle adjust the spray pattern to low strength only.
l Do not spray water directly into the interior of the heat pump; damage to components may result. l Do not use chemicals on the display panel.

2 – Appendix

Page – 18

2 – Appendix

Cleaning 1. Wash cabinet using a low-pressure water hose. A high-pressure water stream will cause damage to the aluminum fins of the heat pump. This damage is not covered under the product warranty. 2. While the heat pump is still wet, use an approved cleaning agent to clean the exterior of the heat pump. Do not use chemicals on the display panel. 3. Use a detergent-dampened cloth to wipe the heat pump’s exterior cabinet. 4. Flush all exterior with fresh water using a low-pressure water hose. 5. Dry the cabinet using a soft cloth being careful not to damage fins.
APPROVED CLEANING AGENTS· Fantastic® Formula 409® Cascade® All Power Plain Detergent (3% Solution) Table 3 – Cleaning Agents · The trademarks used in approved cleaning agents are the property of their owners and are not related to AquaCal®.
Polishing 1. Polish the heat pump’s cabinet panels using an approved polishing agent and following the manufacturer’s instructions. Do not use chemicals on the display panel. 2. Rinse the heat pump panels with fresh water, wipe, and buff panels using a dry soft cloth. 3. Allow heat pump interior and surrounding equipment to “air-dry” for several hours prior to restoring electrical power.
APPROVED POLISHING AGENTS· Simoniz® Wax Glo-Coat® Armor All® Protectant Table 4 – Polishing Agents · The trademarks used in approved polishing agents are the property of their owners and are not related to AquaCal®.
Page – 19

2.5 Dimensions
2.6 Identifying Model Specifications
1. Find Data Plate – The data plate is usually posted on the side of the equipment or the inside of the heat pump’s access plate.
2. Find the model number on the data plate. The first letters and numbers indicate the model type.
3. The complete model number identifies the equipment’s specifications. Model Number Example

2 – Appendix

2.7 Weights
NOTE: Specifications subject to change.

Page – 20

2 – Appendix

Model Type TropiCal®

Model Number T030

Install Weight 120 Pounds (54 kg)

2.8 Initial Heating Recommendations
The following recommendations will reduce the amount of time required to heat a pool. If unsure of equipment heating capability, review equipment data plate. See “Identifying Model Specifications” on the previous page.
1. Set circulation pump time clock to 24 hours. 2. Set the desired temperature “HEAT SETPOINT” for the water. 3. Use a pool cover or blanket to reduce heating time. 4. After the desired temperature has been reached, reset circulation pump time clock to normal time frame.

2.9 Winterizing Failure to properly winterize the heat pump as needed may result in serious equipment damage.

DANGER

Failure to heed the following will result in injury or death.

l Deactivate power while routing wiring to control board. l Units supplied with a wired plug must use a (GFCI) rated outlet. Please note, the power cord for this unit is 6.5
feet (198 cm) long. l Follow all National Electric Codes (NEC) and/or State and Local guidelines.

WARNING

Failure to heed the following may result in injury or death.

l Deactivate all electrical power to heat pump before performing hard freeze procedures.

NOTICE

Failure to heed the following may result in damage to equipment.

l Failure to winterize heat pump may result in serious equipment damage. Freeze damage is not covered under the heat pump warranty.
l While the plumbing connections are in the winterized condition (not fully tightened), it is imperative that water not run through the heat pump. Loss of water through loose plumbing connections may result in damage to circulation pump, pool and spa structures, and other equipment.

Light Freeze Conditions
A light freeze is when the ambient air temperature falls below 32 degrees Fahrenheit (0° C) for less than 8 hours. Typically during light freeze conditions circulating (or moving) water will not freeze. Temporarily activate the filter pump for continuous operation during light freeze conditions.
Hard Freeze Conditions
A hard freeze is when the ambient air temperature falls below 32 degrees Fahrenheit (0° C) for more than 8 hours. In areas where this condition is prevalent and sustained, the heat pump MUST be winterized for hard freeze conditions. Follow the correct procedure depending on the type of heat exchanger found in the heat pump.

Page – 21

Titanium ThermoLink® Exchanger (with no Drain)
1. Disconnect the plumbing to the heat pump at connection unions (removal is counterclockwise).
2. Allow water to drain completely from the heat pump. Expect to see a lot of water drain out at first, and then a small amount to continue to drain out over a long period.
3. After heat pump has fully drained, partially reconnect plumbing connection unions. 4. Winterizing is complete. 5. When ready to use the heat pump again, hand-tighten connection unions. Reconnect electrical
power, and set the operating mode on the heat pump. Activate the filter pump.

No Drain

2.10 Available Accessories
Accessories may be purchased through an authorized dealer of AquaCal® products.
Condensation Drain Kit (# STK0202) l Used when condensation water flow must be directed to a specific location.

Grid Flow Switch (# 0040S) l Used for automatic pool/spa thermostat switching. l This switch can also be used in place of the water pressure switch. This may be needed when the pool/spa elevation is higher than the heat pump. A higher elevation of the water can cause a false signal to the heat pump; indicating water is flowing through the heat pump when it isn’t. l This kit is not to be used on applications exceeding 50 PSI (345 kPa).
Liquid Blankets l An invisible liquid heat barrier designed to retain heat and extend the swimming season. l AquaCal® recommends Lo-Chlor® Aqua BlanketTM.

2 – Appendix

Page – 22

Plumbing Unions l 2 Inch Unions – (# PLS2627)
PoolSync® WI-FI Controller (ECP0343) l This kit will add WiFi control capabilities to the heat pump. l Contact installing dealer to order this product.

3 – Troubleshooting

3 – Troubleshooting

IN THIS SECTION:

Fault Codes

FLOW LED is off

24

DEFROST LED is on

24

FAULT LED is rapidly blinking (Control panel unresponsive)

25

FAULT LED is blinking 1 time

25

FAULT LED is blinking 2 times

25

FAULT LED is blinking 3 times

25

FAULT LED is blinking 4 times

26

FAULT LED is blinking 5 times

26

FAULT LED is blinking 6 times

26

FAULT LED is blinking 7 times

26

Issues and resolutions

Display Panel Not Responding

26

Heat Pump Not Running

27

Heat Pump’s Tripping Breaker

27

Heat Pump Won’t Shut Off

27

Heat Pump Is Running, Not Heating

27

Water Coming From Heat Pump

28

Page – 23

3.1 Fault Codes
A fault code indicates a specific issue or condition that will require action before the equipment can resume operating.
Please perform the following troubleshooting. If the issue reoccurs, please contact AquaCal. See “Contacting AquaCal AutoPilot, Inc.” on page 1.

WARNING

Failure to heed the following may result in injury or death.

l Repairs must not be attempted by untrained or unqualified individuals.
l The heat pump contains refrigerant under high pressure. Repairs to the refrigerant circuit must not be attempted by untrained or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover refrigerant before opening the system.

NOTICE

Failure to heed the following may result in damage to equipment.

l Service by unauthorized personnel will void the heat pump warranty.

FLOW LED is off

ISSUE Low or no water detected.
RESOLUTION
1. Confirm the filter pump is on. 2. If a multiple-speed filter pump is being used, run at a higher speed to determine if the error persists. Do
not exceed the maximum flow rate for your model. 3. Confirm water is not being diverted away from the heat pump.
l See “Water Flow Rates” on page 9.

DEFROST LED is on
ISSUE The heat pump has sensed the evaporator coil is icing up.
RESOLUTION
PASSIVE DEFROST
When ice starts to form on the coil, the compressor will stop operating while the fan continues to operate.
l When the coil’s temperature rises above 38° F, the compressor is restarted and heating resumes. l If the coil’s temperature remains below 38° F, the compressor will remain off.

3 – Troubleshooting

Page – 24

3 – Troubleshooting

FAULT LED is rapidly blinking (Control panel unresponsive) ISSUE The heat pump firmware needs to be reloaded on the control board. RESOLUTION
1. If the heat pump is connected to a PoolSync® WI-FI controller and is connected to the internet, the heat pump will automatically perform a firmware recovery.
2. If no PoolSync® WI-FI controller is connected, the heat pump will require service from a qualified technician.
FAULT LED is blinking 1 time ISSUE The refrigerant system’s high-pressure or low-pressure switch is showing as open. RESOLUTION Determine if an insufficient amount of water is being supplied to the equipment.
1. Confirm the filter pump is on. 2. If a multiple-speed filter pump is being used, run filter pump at a higher speed. Do not exceed maximum flow
rate for the model. 3. Confirm water is not being diverted away from the heat pump.
l See “Water Flow Rates” on page 9. 4. The water pressure switch may be incorrectly calibrated. See “Adjusting Water Pressure Switch” for more
information.
FAULT LED is blinking 2 times ISSUE The heat pump has locked due to five high- pressure or five low-pressure faults during one call for heating. RESOLUTION
1. Deactivate power to heat pump, wait five seconds, then reactivate power to the heat pump to clear error. 2. Troubleshoot the high-pressure issue causing the error. See “FAULT LED is blinking 1 time” above.
FAULT LED is blinking 3 times ISSUE Incoming water temperature exceeded 110° F and the unit is locked with a high temperature fault. The heat pump will not operate until incoming water temperature drops to 100° F or lower. RESOLUTION
1. Determine if another heat source (gas heater, solar heater, etc.) is heating water being sent directly to the heat pump. This situation will need to be corrected before continuing.
2. Rule out an incorrect reading from the water temperature sensor. Verify existing water temperature with an accurate thermometer. If heat pump’s sensor is inaccurate, the water temperature sensor may require replacement.
Page – 25

3 – Troubleshooting

FAULT LED is blinking 4 times
ISSUE Shorted or open water sensor 1. RESOLUTION A qualified technician should replace the water sensor.
FAULT LED is blinking 5 times
ISSUE Shorted or open water sensor 2. RESOLUTION A qualified technician should replace the water sensor.
FAULT LED is blinking 6 times
ISSUE Shorted or open defrost sensor 1. RESOLUTION A qualified technician should replace the defrost sensor.
FAULT LED is blinking 7 times
ISSUE Shorted or open defrost sensor 2. RESOLUTION A qualified technician should replace the defrost sensor. 3.2 Issues and Resolutions
(missing or bad snippet)
l Repairs must not be attempted by untrained or unqualified individuals. l The heat pump contains refrigerant under pressure. Repairs to the refrigerant circuit must not be attempted by
untrained or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover refrigerant before opening the system.
(missing or bad snippet)
l Service by unauthorized personnel will void the factory warranty.
Please perform the following troubleshooting. For further assistance, please contact AquaCal. See “Contacting AquaCal AutoPilot, Inc.” on page 1.
Display Panel Not Responding
1. If the heat pump is controlled be an external controller, confirm the external controller settings. See “Operating Heat Pump (With an External Controller)”.
2. If the issue is still occurring, disconnect external controller from the heat pump. Then check operation at heat pump.
l If display panel responds, the problem lies with the external controller or its installation. Contact the manufacturer of the external control device.
Page – 26

3 – Troubleshooting

Heat Pump Not Running
1. Confirm equipment is receiving power. Is the heat pump display illuminated?
l If not, confirm the main breaker (located at the power supply panel) and the disconnect switch (located near the heat pump) are both turned on.
l Confirm the power switch on the heat pump’s display is set to on. l If the display still does not illuminate, it is recommended that the heat pump installer or electrician confirms heat
pump is receiving power.
2. Confirm thermostat is set correctly. See “Dial Control Panel”.
l When heating the water is desired, the thermostat should be set above the current water temperature.
3. If an error code is displayed, diagnose and correct the cause of the code. See “Fault Codes” on page 24. 4. If the heat pump is using an external controller, the heat pump may not be set correctly at the external
controller.
l See “Operating Heat Pump (With an External Controller)”.
Heat Pump’s Tripping Breaker
1. Have an electrician confirm breakers are in good condition and properly sized for the heat pump. 2. If a fault occurs immediately when the compressor starts, a qualified technician should evaluate the system.
Heat Pump Won’t Shut Off
1. Confirm the heat pump has reached the desired temperature set on the thermostat. The heat pump will continue to run until the set temperature is reached.
2. If the heat pump is using an external controller, it may not be set correctly.
l See “Operating Heat Pump (With an External Controller)”.
Heat Pump Is Running, Not Heating
1. If the heat pump is using an external controller, confirm it is set correctly.
l See “Operating Heat Pump (With an External Controller)”. l If the heat pump is still not running correctly with this device, contact the installer of the external controller device
or the device’s manufacturer for further assistance.
3. Confirm thermostat is set to the desired water temperature. 4. Confirm valves are correctly positioned to heat the correct body of water (either the pool or the spa). If heating
a spa that overflows into a pool, confirm the spa is isolated when being heated (not flowing into the pool). 5. Confirm heat pump is transferring heat into the water.
l Measure the temperature of air discharge coming out of the heat pump fan. If discharge air is between 8° to 10° colder than the outside ambient air, the heat pump is moving heat into the water.
6. If an error code is displayed, diagnose and correct cause of code. See “Fault Codes” on page 24. 7. Confirm that filter pump has a sufficient run- time. The heat pump will not run (or heat the water) without water
flow. Heat Pump equipment will generally be set to run 24 hours a day in commercial applications.See “Initial Heating Recommendations” on page 21. 8. If heating a spa, deactivate air blower or venturi (if equipped) to allow for quicker heating times. For pools, deactivate water features, such as slides, waterfalls, or fountains to allow water to retain heat. Use of a liquid pool blanket product can also compensate for excessive heat loss.
l See Available Accessories on page 22.for more information on liquid blankets.
Ice forming on the heat pump When conditions are too cold for proper operation, the heat pump will enter a defrost mode. This prevents ice from building up on the evaporator coil.
Page – 27

3 – Troubleshooting

l The heat pump may develop a fine layer of white frost on the outside coil before entering the defrost mode. This is normal.
l If heavy ice (not frost) starts to build up, shut off the heat pump. Contact the installer or manufacturer. l If the ambient air temperature will be falling below 32° F for more than 8 hours, winterize equipment.
Water Coming From Heat Pump The water may be normal condensation produced as a by-product of the heat pump’s refrigeration process. The heat pump can produce 8 to 10 gallons of condensation per day depending on the humidity of the ambient air. Determine if the water is condensation or a possible leak.
1. Deactivate heat pump, leaving the filter pump on. After several hours, determine if water is still coming from the heat pump.
2. If using chlorine or bromine as a pool / spa sanitizer, test the water around the heat pump using a test strip. If the test strip indicates that chlorine or bromine is present, a leak may exist.
PLEASE NOTE If desired, a kit is available to re-direct condensation water away from the heat pump. See “Condensation Drain Kit (# STK0202)” on page 22.
Page – 28

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