vantiva CGM4981COM2 Wireless Wave 2 Dual Band Access Point User Guide

vantiva CGM4981COM2 Wireless Wave 2 Dual Band Access Point

Product Specifications

• Model: XB8M CGM4981COM2
• Compliance: FCC Part 15
• Wireless Standards: IEEE802.11b/IEEE802.11g/IEEE802.11n
• Location: North America – United States of America

Product Information

The XB8M CGM4981COM2 is a wireless device that complies with FCC regulations for safe operation. It is designed for use in North America and supports various wireless standards for connectivity.

Safety Instructions
Before using the product, carefully read and follow the safety instructions provided in the user manual. Some key safety points include:

• Install the product as described in the documentation.
• Avoid using the product during electrical storms.
• Do not use the product to report gas leaks.

Installation Guide

1. Ensure the product is placed in a well-ventilated area.
2. Connect the necessary cables according to the provided instructions.
3. Power on the device and follow the setup wizard for initial configuration.

Usage Instructions

To use the XB8M CGM4981COM2

1. Ensure the device is powered on and connected to a compatible network.
2. Access the device settings through a web browser or dedicated app.
3. Configure the wireless network settings as needed.
4. Connect your devices to the wireless network broadcasted by the XB8M CGM4981COM2.

FAQ

• Q: Can I use this product with any internet service provider?
  

  • A: The XB8M CGM4981COM2 is typically compatible with most internet service providers, but it’s recommended to check with your provider for specific compatibility.

• Q: What should I do if I encounter connectivity issues?
  

  • A: If you experience connectivity issues, try restarting the device, checking cable connections, and ensuring proper placement for optimal signal strength.

XB8M / Model- CGM4981COM2

SETUP AND USER GUIDE

XB8M CGM4981COM
XB8M CGM4981COM2 – User Guide

SAFETY INSTRUCTIONS AND REGULATORY NOTICES

Before you start installation or use of this product, carefully read these instructions!

When using this product, always follow the basic safety precautions to reduce the risk of fire, electric shock and injury to persons, including the following

• Always install the product as described in the documentation that is included with your product.
• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
• Do not use this product to report a gas leak in the vicinity of the leak.

Warranty Information
Unless express and prior approval by Technicolor in writing, you may not

• Disassemble, de-compile, reverse engineer, trace or otherwise analyze the equipment, its content, operation, or functionality, or otherwise attempt to derive source code (or the underlying ideas, algorithms, structure or organization) from the equipment, or from any other information provided by Technicolor, except to the extent that this restriction is expressly prohibited by local law
  • Copy, rent, loan, re-sell, sub-license, or otherwise transfer or distribute the equipment to others;
  • Modify, adapt or create a derivative work of the equipment;
  • Remove from any copies of the equipment any product identification, copyright or other notices;
  • Disseminate performance information or analysis (including, without limitation, benchmarks) from any source relating to the equipment.

Such acts not expressly approved by Technicolor will result in the loss of product warranty and may invalidate the user’s authority to operate this equipment in accordance with FCC Rules.
Technicolor disclaims all responsibility in the event of use that does not comply with the present instructions.

Safety instructions
Climatic conditions

This product

• Is intended for in-house stationary desktop use; the maximum ambient temperature may not exceed 40°C (104°F).
• Must not be mounted in a location exposed to direct or excessive solar and/or heat radiation.
• Must not be exposed to heat trap conditions and must not be subjected to water or condensation. Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.
• Must be installed in a Pollution Degree 2 environment (Environment where there is no pollution or only dry, nonconductive pollution).

Cleaning
Unplug this product from the wall socket and computer before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Water and moisture
Do not use this product near water, for example near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool. Transition of the product from a cold environment to a hot one may cause condensation on some of its internal parts. Allow it to dry by itself before re- starting the product.
Secure handling and disposal of used batteries

NOTE : Only use the battery qualified for this equipment. Remember to dispose batteries properly according to local regulation, i.e. at a battery collection point. Batteries may not be disposed with domestic waste. Interface classifications

The external interfaces of the product are classified as follows

• Phone: TNV circuit, not subjected to over voltages (TNV-2)
• Cable, MoCA, RF: TNV circuit subject to over voltages (TNV-1)
• All other interface ports (e.g. Ethernet, USB, etc.), including the low voltage power input from the AC mains power supply: SELV circuits.

Electrical powering
The powering of the product must adhere to the power specifications indicated on the marking labels.

USB
The device is to be connected to an identified USB port complying with the requirements of a Limited Power Source.

Accessibility
The plug on the power supply cord serves as disconnect device. Be sure that the power socket outlet you plug the power cord into is easily accessible and located as close to the equipment as possible.

Overloading
Do not overload main supply socket outlets and extension cords as this increases the risk of fire or electric shock.

Servicing
To reduce the risk of electric shock, do not disassemble this product. None of its internal parts are user-replaceable; therefore, there is no reason to access the interior. Opening or removing covers may expose you to dangerous voltages. Incorrect reassembly could cause electric shock if the appliance is subsequently used.
If service or repair work is required, please contact a qualified service representative.

Damage requiring service
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions

• When the power supply or its plug are damaged.
• When the attached cords are damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally.
• If the product has been dropped or damaged in any way.
• There are noticeable signs of overheating.
• If the product exhibits a distinct change in performance.

Immediately disconnect the product if you notice it giving off a smell of burning or smoke. Under no circumstances must you open the equipment yourself; you run the risk of electrocution.

Regulatory information
You must install and use this device in strict accordance with the manufacturer’s instructions as described in the user documentation included with your product.

Before you start installation or use of this product, carefully read the contents of this document for device specific constraints or rules that may apply in the country in which you want to use this product.

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization.

If you are uncertain of the policy that applies on the use of wireless equipment in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use this device prior to turning on the equipment.

Technicolor is not responsible for any radio or television interference caused by unauthorized modification of the device, or the substitution or attachment of connecting cables and equipment other than specified by Technicolor. The correction of interference caused by such unauthorized modification, substitution or attachment will be the responsibility of the user. Technicolor and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

North-America – United States of America
Important safety instructions

• The cable distribution system should be grounded (earthed) in accordance with ANSI/ NFPA 70, the National Electrical Code (NEC), in particular Section 820,93, Grounding of outer Conductive Shield of a Coaxial Cable.
• Leave 5 to 8 cm (2 to 3 inches) around the product to ensure proper ventilation to it.
• Never push objects through the openings in this product.

Federal Communications Commission (FCC) radio frequency interference statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. must accept any interference received, including interference that may cause undesired operation.

RF-exposure statement
When the product is equipped with a wireless interface, then it becomes a mobile or fixed mounted modular transmitter and must have a separation distance of at least 26 cm (8 inches) between the antenna and the body of the user or nearby persons. In practice, this means that the user or nearby persons must have a distance of at least 26 cm (8 inches) from the modem and must not lean on the modem in case it is wall-mounted. With a separation distance of 26 cm (8 inches) or more, the Maximum)

Permissible) Exposure) limits are well above the potential this module is capable to produce. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Restricted frequency band
This product is equipped with an IEEE802.11b/IEEE802.11g/IEEE802.11n wireless transceiver and may only use channels 1 to 11 (2412 to 2462 MHz) on U.S.A. territory.

Restricted use for 6GHz band

• FCC regulations restrict the operation of this device to indoor use only.
• The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet in the 5.925-6.425 GHz band.
• Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.

Copyright
Copyright ©2021 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

• 4855 Peachtree Industrial Blvd,
• Suite 200
• Norcross, GA 30092
• USA

Trademarks
The following trademarks may be used in this document

• Adobe®, the Adobe logo, Acrobat® and Adobe Reader® are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries.
• Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries.
• CableLabs® and DOCSIS® are registered trademarks of CableLabs, Inc.
• DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified™ is a trademark of the Digital Living Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
• Ethernet™ is a trademark of the Xerox Corporation.
• EuroDOCSIS™, EuroPacketCable™ and PacketCable™ are trademarks of CableLabs, Inc.
• Linux™ is a trademark of Linus Torvalds.
• Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks of the Microsoft Corporation in the United States and/or other countries.
• UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
• UPnP™ is a certification mark of the UPnP Implementers Corporation.
• Wi-Fi Alliance®, Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. Wi-Fi CERTIFIED™, Wi-Fi ZONE™, Wi-Fi Protected Access™, Wi-Fi Multimedia™, Wi-Fi Protected Setup™, WPA™, WPA2™ and their respective logos are trademarks of the WiFi Alliance.

Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not.

Document Information

• Status: v1.0 (September 2021)
• Reference: XB8M CGM4981 Data Sheet COMCAST
• Title: Setup and User Guide XB8M
• CGM4981COM2

About this Setup and User Guide

In this Setup and User Guide
The goal of this Setup and User Guide is to

• Set up your Gateway and local network
• Configure and use the main features of your Gateway.

For more advanced scenarios and features visit the documentation pages on www.technicolor.com .

Used symbols

The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.

Terminology
Generally, the XB8M CGM44980COM will be referred to as Gateway in this Setup and User Guide.

Typographical convention
Following typographical convention is used throughout this manual

• This sample text indicates a hyperlink to a Web site.
  Example: For more information, visit us at www.technicolor.com .

• This sample text indicates an internal link.
  Example: If you want to know more about the guide, see “About this Setup and User Guide”.

• This sample text indicates an important content-related word.
  Example: To enter the network, you must authenticate yourself.

• This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and folders).
  Example: On the File menu, click Open to open a file.

Getting Started

Introduction
This chapter provides a brief overview of the main features and components of the Gateway. After this chapter, we will start with the installation.

Do not connect any cables to the Gateway until instructed to do so.

Features at a glance

Introduction
This section provides a brief overview of the main features of your gateway.

• DOCSIS® 3.1 Certified
• 2 DOCSIS® 3.1 OFDM downstream channels & 2 DOCSIS® 3.1 OFDM upstream channels
• DOCSIS® 3.0 Certified
• 32 x 8 bonded channels in DOCSIS 3.0 mode
• Switchable diplexer for upstream and downstream
• One IEEE 802.3 10/100/1000/2500 Base-T 2.5 Gigabit Ethernet WAN/LAN port with MacSEC
• One IEEE 802.3 10/100/1000 Base-T Gigabit Ethernet LAN ports
• Wireless networking on-board
• IEEE 802.11ax 2.4 GHz Wi-Fi (4×4)
• IEEE 802.11ax 5 GHz Wi-Fi (4×4)
• IEEE 802.11ax 6 GHz Wi-Fi (4×4)
• MoCA 2.0
• Zigbee Radio
• BLE Capable Radio
• One FXS port for phone or fax
• PacketCable™ 2.0 and SIP compliant
• IPv6 DS-Lite enabled

Technical Specifications

Hardware Specifications

1. WAN Interface – 1 RF F-type
2. LAN interface – 2- port wired Ethernet RJ45, MoCA 2.0 via the F Connector
3. Power Supply – 90-135 VRMS (AC), 57-63 Hz
4. Operating Temperature 0-40 deg C

Receiver Specifications

1. Downstream Modulation – QAM,OFDM
2. Downstream Frequency Range 108-1002 MHz or 258-1218MHz
3. Input Signal level range -15/+15 dBmV
4. Input impedance 75 ohm

Transmitter Specifications

1. Upstream Modulation QPSK,QAM, OFDMA
2. Upstream Frequency Range – Sub-split (5-85 MHz), High-split (5-208 MHz)
3. Output Impedance 75 ohm

Wi-Fi Specifications

1. Wi-Fi IEEE 802.11 2.4/5/6 GHz
2. Wi-Fi IEEE 802.11a/b/g/n/ac/ax
3. Wi-Fi Protected Setup

Getting to know the Gateway

This section introduces you to the different components of the Gateway:

Front Surface
The enclosure has a top cover with a hole for the indicator LED. There is no labelling on the enclosure cover.
The enclosure cover can be released by pressing on the two finger tabs.

Inner Cover Top Surface

• Once the top cover is removed, the inner cover top surface is revealed.
• The bottom half of the product, below the connectors is an area that can be used for “hiding” cables and power supplies.
• The inner front surface contains one indicator, as shown by #2 below.
• The inner front surface contains one button, for WPS usage, as shown by #5 below.

The labels for the connectors on the inner surface are also located on the front surface, which are indicated by 13, 4, 10, 11 and 12.

The artwork is shown below

IO Panel
The connectors on the IO panel are shown below, from left to right of the figure above.

• 13 Power Inlet/DC Input, 12V (Black)
• 12 RJ11, Phone Input (Grey)
• 11 RJ45 (2X) LAN (Yellow)
• 10 Cable Port (DOCSIS/MoCA LAN)

LED Indicator Table for the front LED

connectivity (has block sync)

• Solid On – Signifies steady state or no action required
• Blinking – Signifies activity in progress or action required

Tel port (Black)
The Tel ( ) RJ-11 ports support up to two traditional phones or DECT base station to connect to the Gateway. Single line customers can use the Tel 2/Alarm port to connect an auto dial alarm system.

Ethernet Ports

• The RJ-45 Ethernet ports ( ) support up to two Ethernet connections (for example, a computer) to your local network.
• One Ethernet port on the Gateway supports Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second).
• One Ethernet port (#4) on the Gateway supports 2.5 Gigabit Ethernet ports and have a maximum speed of 2.5 Gbps (Gigabits per second).
• These are labelled on the inner cover.
• Each Ethernet port has two LEDs with the following functionality.

Ethernet port 1

Cable port
The Cable port allows you to connect to your local coax network and the broadband network of your services provider. This port also carries the MoCA signaling.

Power inlet
The power inlet (Power) allows you to connect 12V DC Power from the power brick. Only the EPS-6 supplied with the unit may be used with this product.

Top, Bottom and Side View

• 6 – Side view
• 7 – Mounting slots (for wall mount)
• 8 – Rubber pads

Top label
The top label contains the information needed for Wi-Fi setup and the Cable Modem MAC address.

Bottom label
The bottom label contains additional MAC addresses and regulatory information.

Installation Notes

Local connection requirements

Wireless connection for Wi-Fi
If you want to connect your computer using a wireless connection, your computer must be equipped with a Wi-Fi Certified wireless client adapter.

Wired connection via Ethernet
If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network Interface Card (NIC).

Power to the Gateway

Procedure
Proceed as follows

1. Use the power brick that is included with your Gateway.
2. Connect the small end of the power cord on the power brick to the Gateway.
3. Plug the power brick into the electrical outlet
4. Wait at least two minutes to allow the Gateway to complete the startup phase.

Connect your wired devices

Requirements

• Both your network device (for example, a computer.) and Gateway must have a free Ethernet port.
• Your network device must be configured to obtain an IP address automatically. This is the default setting. Ethernet ports 1 – 3 on the Gateway are Gigabit Ethernet ports and have a maximum speed of 1
  Gbps (Gigabit per second). Ethernet port 4 is a 2.5 Gigabit Ethernet port and has a maximum
  speed of 2.5 Gbps (Gigabits per second).

Procedure
Proceed as follows

1. It is recommended to use Category 5e or Category 6 Ethernet cables with the Gateway
2. Plug one end of the Ethernet cable into one of the RJ-45 Ethernet ports on the back of the Gateway:
3. Plug the other end of the Ethernet cable into the Ethernet port of your network device.
4. Your network device is now connected to your network. Use the same procedure to connect other Ethernet devices (computers, network printers and so on).

Connect your Wi-Fi devices

Introduction
The Gateway has supports three Wi-Fi bands that allow you to connect wireless devices to your network

• The 6 GHz IEEE 802.11ax access point offers superior transfer rates, is less sensitive to interference and allows you to connect IEEE 802.11ax wireless clients with 6GHz capability.
• The 5 GHz IEEE 802.11ax access point offers superior transfer rates, is less sensitive to interference and allows you to connect IEEE 802.11a/n/ac/ax wireless clients.
• The 2.4 GHz IEEE 802.11ax access point allows you to connect IEEE 802.11b/g/n/ax wireless clients. Use this access point for wireless clients that do not support 5 GHz.

If you want to connect your wireless client to the 6GHz or 5 GHz access point, make sure that your wireless client supports these connections.

Requirements

• Your network device must be equipped with a WiFi Certified wireless client.
• Your network device must be configured to obtain an IP address automatically. This is the default setting.

Procedure
If you want to connect a computer using the wireless network, configure the wireless client on your computer with the wireless settings printed on the Gateway’s product label located on the bottom of the Gateway.

How to connect your phone

Introduction
This section describes how to connect the phones for single line customers.
If you have a two-line setup or a setup involving an alarm, please contact your service provider. This setup must be done by qualified technicians.

Procedure
Connect your traditional phone, external DECT base station or fax to an active RJ-11 Telephone jack on the internal panel of your Gateway.

1. Plug the other end of the telephone cable into the telephone device.
2. Alarm systems must be connected to either port 1 or 2. You are responsible to ensure that Alarm system is connected to an active telephone port connected to the phone network.
3. You must verify that each phone line is active by first checking for dial tone, and then by placing a call to an active telephone number and checking that both parties can properly hear one another.

References

• Technicolor Group | Beyond Imagination

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