Schneider Electric Wiser Home App User Guide

Schneider Electric Wiser Home App

Product Information

Specifications

• Product Name: Wiser Home System
• User Guide Region: Sweden, Finland
• Manufacturer Website: www.se.com

Product Usage Instructions

Safety Information

Read the safety information provided in the user guide before setting up or using the Wiser Home system.

Getting to Know the Wiser System

• Understand the components of the Wiser Home system and their functions by referring to the user guide.

Setting up the Wiser System

• Follow the step-by-step instructions in the user guide to set up your Wiser Home system properly.

Getting to know the Hub

• Familiarize yourself with the Wiser Hub 2nd Generation by learning about its operating elements, LED behavior, updating process, and resetting to factory defaults.

FAQ

Frequently Asked Questions

• Q: Can I use the Wiser Home system in other regions?
  • A: The user guide provided is specific to Sweden and Finland. For usage in other regions, refer to the corresponding user guide.
• Q: How do I troubleshoot connectivity issues with the Wiser Hub?
  • A: If you encounter connectivity issues, try power cycling the hub and ensuring it is within range of your devices. Refer to the user guide for detailed troubleshooting steps.

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Wiser Home
System User Guide (Sweden, Finland)
07/2024
www.se.com

Legal Information
The information provided in this document contains general descriptions, technical characteristics and/or recommendations related to products/solutions.
This document is not intended as a substitute for a detailed study or operational and site-specific development or schematic plan. It is not to be used for determining suitability or reliability of the products/solutions for specific user applications. It is the duty of any such user to perform or have any professional expert of its choice (integrator, specifier or the like) perform the appropriate and comprehensive risk analysis, evaluation and testing of the products/solutions with respect to the relevant specific application or use thereof.
The Schneider Electric brand and any trademarks of Schneider Electric SE and its subsidiaries referred to in this document are the property of Schneider Electric SE or its subsidiaries. All other brands may be trademarks of their respective owner.
This document and its content are protected under applicable copyright laws and provided for informative use only. No part of this document may be reproduced or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), for any purpose, without the prior written permission of Schneider Electric.
Schneider Electric does not grant any right or license for commercial use of the document or its content, except for a non-exclusive and personal license to consult it on an “as is” basis.
Schneider Electric reserves the right to make changes or updates with respect to or in the content of this document or the format thereof, at any time without notice.
To the extent permitted by applicable law, no responsibility or liability is assumed by Schneider Electric and its subsidiaries for any errors or omissions in the informational content of this document, as well as any non-intended use or misuse of the content thereof.

Safety Information

Important Information

Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service, or maintain it. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of either symbol to a “Danger” or “Warning” safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed. This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that accompany this symbol to avoid possible injury or death.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury. Failure to follow these instructions will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.

Setting-up the Wiser System
Cybersecurity Principles
This system hardening guideline can help you to follow best practices to improve the security of your system.
Passwords · Passwords should include upper case, lower case, number and special characters. · The password must have 10 characters minimum. · The password should not be easily found in the dictionary and a phrase is preferred. · Passwords should be changed frequently, at least once a year. · A default Admin password must be changed immediately when first received and after a factory reset. · Never reuse passwords. · After first login, change default password for local access.
Network · IoT devices should only be connected in your personal home internal network. · IoT devices should not be made directly accessible from internet. Ensure that you DO NOT use port forwarding to access an IoT device from the public internet. · An IoT device should be on its own network segment. If your router supports a VLAN or other form of network segmentation, the IoT device should be located there. · Use the strongest Wi-Fi® encryption available.
Software · Always use the latest software for all devices in order to get new features, cyber security fixes and improvements. · Keep your devices up to date.
Firmware · Always use the latest firmware for controlling devices in order to get new features, cyber security fixes and improvements. · Keep the controlling devices up to date.

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Setting up the Hub

Setting-up the Wiser System

In order to be able to control the system via your smartphone, the hub must be connected to the internet.
You can set up the Hub by using the app as Home Owner and Professional Installer.
The app offers the Professional Installer menu for setting up a Wiser System and adding devices without having to be logged in.
You can also setup the Wiser System by using the app as a Home Owner after creating an account. Refer to Setting up an Account, page 32 for information on how to create an account.

Setting up as a Professional Installer
The app offers the Professional Installer menu for setting up a Wiser System and adding devices without having to be logged in.
NOTE: The option to act as a Professional Installer is only available if you are logged out of the app. To log out of the app, navigate to the Account settings, page 43 and tap Logout. To set up the Wiser System as Professional Installer: 1. On the welcome screen, tap Get started (A).

Creating an Account

Setting-up the Wiser System

To be able to control the system from your smartphone, you need to create an account and log in.
Once the professional installer sets up the Wiser system, they will hand it over to the homeowner. Subsequently, the homeowner will create an account to have control over the Wiser system. Refer to the chapter Setting-up the Wiser System, page 12 for information on how to setup the wiser system.
If the homeowner decides to set up the Wiser system independently, they need to begin by creating an account before proceeding with setting up the Wiser system.
IMPORTANT: Only a Home Owner has access to create an account.
1. On the welcome screen, tap Get started.

Welcome to Wiser

Your journey from Grid to Plug starts right here!

A

Get started

Login

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Setting-up the Wiser System

2. Tap Home Owner to create an account.

Back
How are you using the app today
B Home Owner
Create an acount to join all of your devices

Professional Installer
No account required. Commission a Wiser Hub and devices
3. Enter your name and e-mail address
4. Enter a password NOTE: The password must meet at least the following criteria:
· Eight characters long · Contain at least one uppercase and one lower case letter · Contain at least one number
TIP: Increase the security of your password by observing the following points: · Do not use any personal information such as a name, birthday, e-mail address, etc. These data are publicly visible and make it easier to guess the password. · Use a long password. It should contain at least six characters; longer passwords help increase security. · Do not use a password that you have already assigned for another service. · If possible, include numbers, special characters and differences in upper and lower case. · Change the password frequently. TIP: For more information about securing your network, read chapter Cybersecurity Principles, page 19
5. Select the country in which your home is located.

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6. Tap Continue .

Back

Account

First name
Last name
Email address
Password
Repeat Password
Country
Please ensure your password is at least 8 characters and it includes at least 1 capital and 1 number.

Setting-up the Wiser System

Continue

7. Activate account. An e-mail will be sent to the specified e-mail address. Check your inbox and click the link in the e-mail. TIP: If you do not see the e-mail in your inbox, also check the spam folder if your provider offers one. You can change the information and have the e-mail sent again
After confirming the e-mail, the Wiser Home app shows the confirmation that the setup is complete.
8. Tap icon.

Back

Account

A verification email has been sent to yourname@email.com Please click the link in the email to verify your account and return to this App. Don’t forget to check your junk folder!
Email address is incorrect
Re-send the email

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Setting-up the Wiser System

9. Read and tick the check box to agree with the User Agreement and Privacy Notice and tap I accept.
Logout Terms and Conditons

Search

Read Terms of Use for your location:
Europe Need help?
I accept
10. Personalize your consents and tap Continue.
Consents
Saving Preferences To ensure you get the most out of your wiser system we would like to send you occasional Learn more..
I would like to receive occasional emails about relevant products, services and promotions
I consent for my data to be used by Schneider Electric for the continous improvement of its products and services.
You can change your mind at any time by going to the settings in your Wiser app.
Continue

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Setting-up the Wiser System

11. Enter your home address and tap Continue.
The home address is required so that functions dependent on the location work properly.

Back

Address

Your address is used to determine local weather activity.

Address line 1

Address line 2

Town/City

Postcode

Country

Continue
You can now control your home with the Wiser Home app, add and set up Devices and Rooms.
Connecting Devices to the Hub
For the Wiser devices to be controlled by the hub, they must be connected to the hub. Connecting devices to the hub is part of the set up process. You can add devices to the hub at any time. The app guides you through the process of adding devices. You can find detailed information about the necessary steps for adding the device, creating moments, automations, and schedule the respective device user guides. .

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Getting to know the Hub
Getting to know the Hub
Wiser Hub 2nd Generation
CCT501801 The Wiser Hub 2nd Generation monitors and controls the Devices of your Home via the Wiser Home App. It is connected to the Wiser Cloud for remote control via Wi-Fi®.
Operating Elements
A

A Setup button
LED behaviour

For commissioning and resetting the Hub

LED

Solid Flashing

Breathing

Solid

Description Hub is starting up or booting.
Hub is powered on and operating as normal. Temporary Wi-Fi® network of Hub is enabled The Hub is actively searching for the device to pair.

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LED

Getting to know the Hub
Description
Wi-Fi® Error Hub is unable to connect to your Wi-Fi® network. Check if your router is powered on and operating as normal. If you have changed your Wi-Fi® credentials or installed a new router, configure the hub accordingly.
Firmware update During the firmware update process, Hub will disconnect from Wi-Fi®. Hub cannot connect to Wiser Cloud.
The hub continues to control the connected devices as normal. The App will only connect to the Hub when your smartphone is in the same Wi-Fi® network as the Hub.

Updating

Firmware updates are intended for security and functional updates to help ensure that the System is always up to date. The firmware updates automatically and it runs in the background.

Resetting to factory defaults
You can reset the Hub to its factory defaults.
NOTE: Resetting the Hub will delete the Wiser System you have set up. If you want to reinstall your System, you will have to also reset all your Connected Devices and add them again to your System. Refer to resetting the device chapter in the Device User Guide of the respective Device. List of Wiser Devices, page 9 provides the links to Device user guide for each devices. You will have to recreate all schedules, moments, automations, etc.
Only use the reset when you want to decommission your Wiser System or if all other troubleshooting measures failed.
To reset the Hub to factory defaults:
1. Press and hold the Setup button until the LED turns solid red, and then quickly flashes green and turns solid RED again.

This indicates that the hub is successfully reset.

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Configuring the Wiser System
Configuring the Wiser System

Modes
Away Mode

The Away Mode is designed to set your home in a state that is sensible when you are away for longer periods of time (e.g. being away for the weekend). It temporarily overrides the normal control (e.g. moments, automation) implemented in the Hub. When you disable the away mode, the controls revert to the state they where prior to entering the Away mode.
You can change the state of the devices (turn off lights, close shutters etc.) and their behavior to the Away Mode.

Set the Device State in Away Mode:

1. On the home page, tap > Away Mode.

Back

Settings

Account

Energy Management

Rooms

Devices

Away Mode
System settings Support
Home Screen App Theme

App Version
X.Y.Z (Build XX)

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Configuring the Wiser System 2. Tap the toggle switch to enable/disable the device when in away mode.

Back

Away Mode

APPLIANCES
Select which Appliances you would like to turn Off when in Away Mode

Hot Water

Enable/Disable Away Mode
1. On the home page, tap Automation (A). 2. Tap Away Mode(B) to activate or deactivate the away mode.

Automations
Moments

Automations

B Away Mode

Schedules

Moments
PTC on

PTC off

Home
A

Automations

Insights

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Configuring the Wiser System
App Settings
Overview of the options available in the settings menu. The settings menu contains various settings for parts of the Wiser Home System. Rooms and Devices are managed from the settings menu. On the Home Screen:
1. Tap . The settings menu:

Back

Settings

Account

Energy Management

Rooms

Devices

Away Mode
System settings Support
Home Screen App Theme

App Version
X.Y.Z (Build XX)

Account
Energy Management
Rooms Devices Away Mode
System Settings Support
Home Screen App Theme

Change the details of your account, like password, notification settings, home address, etc.
NOTE: You can also find the notification settings here.
This option is available only if you have Energy devices installed at your home.
Set the tariff to access your energy cost and billing data. You can set the tariff based on your contract type. Refer to Setting Tariff for detailed information on how to set the tariff.
List of all Rooms of your Home. Access to Room options.
List of all Devices of your Home. Access to Device options.
Specify what happens when you activate the Away Mode, like temperature setting and which devices should be switched off. Refer to Away Mode, page 39 for detailed information.
More detailed Wiser Home App information. Set your time zone here.
Provides you the general assistance such as the link to the FAQ section of se. com, access detailed guide, report errors, and provides contact information for customer support. Refer to Support, page 42 for the detailed information.
Customize the appearance of the Home Screen.
Personalize the appearance of Wiser home app to light mode or dark mode. Refer to App Theme, page 42.

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41

Support

Configuring the Wiser System
The Support page provides you with the essential resources and assistance options. From finding solutions to reporting errors, it’s your go-to place for resolving issues and getting help.
1. On the App Settings, page 41, click on Support. 2. Support menu:

App Theme
42

Help Wiser System Status Upload Logs
Show App Connection Type

Provides general assistance to users. Tap on the option to open the link to the FAQ section of se.com and contact information for customer support. Users can access this section to find solutions to common issues or seek guidance on how to use specific features within the app.
Tap to check the current status of the Wiser system.
This option allows you to upload log files if you have identified any issues in the app. When you tap on the option, a popup will appear, allowing you to describe the issue. Click OK to generate an ID number for this problem, and then contact the Schneider support team for further assistance.
This option displays information about the type of connection the app is using. It indicates whether the app is connected via local internet (when the phone and Hub are on the same WiFi®) or via the cloud (when the phone uses mobile data or is connected to a different Wi-Fi® than the Hub). If this function is enabled, you can view the connection status directly from the app’s Homescreen.

Wiser Home app is available with different color schemes. By default, the app automatically matches your device’s overall theme for a seamless look. You can also personalize the app experience by selecting your preferred appearance to light mode or dark mode.
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Configuring the Wiser System

1. On the App Settings, page 41, click on App Theme. 2. App Theme:

App Theme System default Light Dark

Account settings
In the account menu you can manage your address, customize notifications and alarms, manage privacy, connect third-party apps, update your password, and even delete your account when needed.
In the Settings menu, page 41: 1. Tap Account (A).

Back
A Account
Rooms Devices

Settings

Away Mode
System settings Support

Home Screen App Theme

App Version
X.Y.Z (Build XX)

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The Account menu:

Back

Account

My Home

Notifications and Alarms

Apps and Connections

Privacy Management

Change Password

Delete my account

Logout

Configuring the Wiser System

My Home Notifications and Alarms Apps and Connections
Privacy Management Change Password
Logout Delete my account

Set the details of your home.
Set which Notifications and Alarms, page 45 you want to receive.
If you have a Wiser Energy account, you can link it here. You can also create an account here.
Links to the places where you can get the necessary add-ons for Alexa or Google Home.
NOTE: This will open your default browser on your device.
Activate or deactivate the option to receive marketing emails, contribute to data analysis for service improvement, and share energy insights data to enhance our eliq service.
Provide details about the terms of use and privacy notice.
You can change you password here. NOTE: You can find the requirements of the Wiser Home password in chapter Creating an Account, page 32 TIP: Please consider the tips about passwords and other methods to harden your system in chapter Cybersecurity Principles
Log out of your Account NOTE: In order to use the Wiser Home app, you need to be logged in with an Account.
Delete your Account.
Deleting your account is immediate and permanent.
You need to be logged in to your Wiser Hub to be able to delete your account. NOTE: Deleting your Account will flag your E-Mail Address as deleted. You will not be able to create another Wiser Account with the same E-Mail address. NOTE: A deleted account cannot be restored. NOTE: Deleting your Account will log you out of your Wiser System and you will not be able to log in again. Make sure to decommission your Wiser System first. NOTE: If you have enabled Personalized Energy Insights feature for your energy device, deleting your account will cancel the subscription from the Personalized Energy Insights notifications. TIP: Instead of deleting your account if you need to leave a Wiser System behind (e.g. moving out), reset the Hub and keep your credentials ready for the next Wiser System.

Configuring the Wiser System

Notifications and Alarms
Notifications and Alarms allows the Wiser Home app to send messages that show up in the notifications of your mobile device’s operating system and also you can set an alarm for overconsumption and no consumption of the specific device.
You can select the Notifications and Alarms in the Account options of the Settings menu, page 41.

NOTE: Notifications and Alarms settings are saved for an account in the Wiser cloud. Changes to one mobile device affect all mobile devices using the same account. 1. Tap Notifications and Alarms (A).

Configuring the Wiser System

3. Select the device from the device list and tap Next (C).

Controlling the Wiser System

Energy

If you have an energy device installed, like a PowerTag E, the Energy Center will be available.
In the Energy Center, you can monitor your power grid live, get a detailed history of your grid and get information on energy savings.

IMPORTANT: The Wiser system supports the configuration with the following power source combinations where PowerTag Energy sensors are installed.

IMPORTANT: If you have installed PowerTag on solar or solar with battery My savings is available to view savings and earning history.

Additional Information

About Signal Strength

Zigbee signal strength or RSSI (Received Signal Strength Indicator) indicates the signal quality between your devices and the Wiser Hub. The Closer the RSSI value is to 0, the better the signal. For example, an RSSI of -50dBm is a good signal, while an RSSI of -80dBm indicates poor signal.

Signal Strength Indicator
There is four different levels of signal strength: Good Signal (between 0 & -54dBm) Normal Signal (between -54 & -79dBm) Poor Signal (<-79dBm) No Signal (device is offline)

Cause of Poor Signal
Connectivity issues can be caused by various factors, such as: · Distance between the Wiser Hub and devices – the signal becomes weaker as the devices move farther apart. · Physical Obstructions – doors, walls, furniture, household appliances, especially with metal surfaces, and other electronic devices can weaken the Zigbee signal.

Troubleshooting
1. Place the Wiser Hub into open space. 2. Make sure you check if all powered devices are switched on and working
normally. 3. If possible, move the Wiser Hub closer to the device with signal issues. 4. Try to remove any physical obstructions between the Wiser Hub and the
device with poor or no signal.

Help & Support

If you require further assistance, visit our Wiser Support Pages.
Help & Support:
For Sweden, Visit: https://www.se.com/se/sv/work/support/ For Finland, Visit: https://www.se.com/fi/fi/work/support/

Additional Information

If you have made changes to your home Wi-Fi®, you need to apply those changes to the hub.
The Wiser app will detect that the connection to the hub is lost and suggest solutions.
To change the Wi-Fi® information in the hub: 1. Tap I’ve changed my Wi-Fi router (A).

Connection Error
We dont seem to be able to connect your Hub locally or via the cloud right now. Please check the following: 1. Your Smartphone is connected to the internet. 2. Your Wi-Fi router has power and is connected to the internet. 3. The Wiser Hub has power. Searching for your Hub… A Ive changed my Wi-Fi router Contact Support
The app will guide you through the process of selecting a Wi-Fi® network and entering the password.

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Troubleshooting
Troubleshooting

This topic explains the solutions to problems with the system, devices and configuration settings.

HUB

Symptom

Possible cause

When adding a device, the device is rejected or will not join.

The device may not be supported by the system.

The device is not able to connect with the Hub/HubR. After pressing 3 times, the device LED blinks amber for 30 s.

Pairing mode has changed.

Solution
Only use devices listed in List of Wiser Devices.
Press the Reset button on the device 3 times then hold for 20 s, until the LED blinks red. The device should reboot into the correct mode.

If you face any issues in commissioning the device, refer to the troubleshooting section of the specific device user guide.
Refer to List of Wiser Devices, page 9 for the links to Device user guide for each devices.

Decommissioning a Wiser System

To remove a device from your Home or prepare the Home for a new user, follow these steps.
· Remove all Devices from the System. · Reset all Devices to the factory settings. · Reset the Hub to the factory settings.
NOTE: Before an IoT device is permanently removed from your network, a full factory reset must be done to erase all data.

Removing a device
Possible reasons: · The Device needs to be replaced. · The Device is no longer needed in the Wiser System.
Steps: · Remove the Device from the Wiser System. · Reset the Device to the factory settings. Find the details of resetting the Device in the Device User Guide of the respective Device: List of Wiser Devices, page 9

Resetting the Wiser System
Possible reasons: · You are moving out of the house and want to prepare it for the next owner. · Ownership of the Wiser System is to be transferred to another user.
Steps: · Reset the Hub. Refer to Resetting to factory defaults, page 38 · Delete your Account.

Compliance

Compliance information for Green Premium products
Find and download comprehensive information about Green Premium products, including RoHS compliance and REACH declarations as well as Product Environmental Profile (PEP) and End-of-Life instructions (EOLI). https://checkaproduct.se.com/
General information about Green Premium products
Click the link below to read about Schneider Electric’s Green Premium product strategy. https://www.schneider-electric.com/en/work/support/green-premium/

EU Declaration of Conformity

Hereby, Schneider Electric Industries, declares that this product is in compliance with the essential requirements and other relevant provisions of RADIO DIRECTIVE 2014/ 53/EU. Declaration of conformity can be downloaded on se.com/docs.

Trademarks

This guide makes reference to system and brand names that are trademarks of their relevant owners.
· Zigbee® is a registered trademark of the Connectivity Standards Alliance. · Apple® and App Store® are brand names or registered trademarks of Apple Inc. · Google PlayTM Store and AndroidTM are brand names or registered trademarks
of Google Inc. · Wi-Fi® is a registered trademark of Wi-Fi Alliance®. · WiserTM is a trademark and the property of Schneider Electric, its subsidiaries
and affiliated companies. Other brands and registered trademarks are the property of their respective owners.

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Schneider Electric 35 rue Joseph Monier 92500 Rueil Malmaison France + 33 (0) 1 41 29 70 00 www.se.com As standards, specifications, and design change from time to time, please ask for confirmation of the information given in this publication. © 2024 ­ 2024 Schneider Electric. All rights reserved. SUG_SV_FI_WH-00

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