sctelcom Combo Technician Instructions

POSITION DESCRIPTION

Combo Technician

Company Information

At SCTelcom, we’re creating communities you’ll feel proud of. We’re builders. We’re fixers. We’re makers.
We’re honest. We’re investing in our communities because we’re a part of those communities. You know us, and we know you. We connect deeper, and our internet comes with hometown integrity. With SCTelcom service, you’ll feel proud knowing it’s not just your internet that’s getting better—it’s your whole neighborhood. We’re here to help people build better relationships for a deeper connection to our incredible communities.
Position Summary
This is a hands-on, full-time position with day-to-day duties that include broadband and telephone installation and troubleshooting activities. Rearranges or removes equipment and associated wiring/fiber optics as required. Responsible for testing, conducting utility locates, and verifies all work order-, service order- or trouble ticket data. Accurately test all services and completes written and field assessments, meeting/exceeding SCTelcom standards.
Essential Duties and Major Responsibilities

• Performs installation, repair, and maintenance of pots, xDSL, broadband, wireless, and or key systems and PBX systems directed by NOC / dispatch and the Outside Plant Manager.
• Provides on-location expert support and recommendations to customers for networking and computer troubleshooting and maintenance concerns, including setup/configuration of all required networking equipment to provide the best possible service for the customer.
• Completes associated documentation with each work order/service order/trouble ticket promptly to ensure all work details are recorded for entry in the customer’s account, or inventory ledgers once the work is completed.
• Communicates, engages and provides the customer with education on products and services, ensuring that the customer will receive the total intended value of the delivered products or services.
• Properly operates, cleans, maintains, and stocks vehicles and equipment to be prepared to perform required duties and always promote safe operations.
• Responsible for correcting system mapping information when discrepancies are discovered while performing locates, or other fiber optic work.
• Assist with other duties as assigned.

Education

• High school diploma or equivalent, required.

Approved by:
Approved Date:
Revised by:
Revised Date:
Experience

• 1+ years’ of installer/repair or broadband experience strongly preferred.

Specialized Skills

• Must have a valid driver’s license with a clean driving record.
• Must be able to work a rotating on-call schedule.
• Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders and bucket trucks (18 to 20 feet,) as determined by the system’s requirements.
• Must read and follow general system layouts from blueprints, basic knowledge of mathematics, internet/telephone products, and services.
• Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and local codes (as applicable).

Supervisory Expectations:

This job has no supervisory responsibilities.
Independence of Action
Results are defined, and existing practices are used as guidelines to determine specific work methods and carries out work activities independently; supervisor/manager is available to resolve problems.
Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)

• The work environment is the typical home/business installation & repair environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including the ability to work in an outdoor environment off ladders and occasionally in crawl spaces and attics. Manipulates connectors, fasteners, wire, and hand tools, works in areas with exposure to moderate noise levels.
• The physical demands described here represent those that an employee must meet to perform this job’s essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee must regularly lift and/or move up to 60 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Hours:

Work Hours| 8:00 AM to 5:00 PM. Hours vary and are dependent on business needs.
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40 Hour Work Week| Monday through Friday, hours may vary with the workload.
Evenings/Weekends| Evenings/Weekends

Core Competencies:

• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Oral Communication and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork – Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Reasoning and Problem Solving – Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.

The above statements reflect the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation
I understand that receipt of this job description does not constitute or imply an employment contract.
I understand that my employment and compensation may be terminated with or without cause and/or notice, at any time, at the option of either the Company or myself.
I understand that the Company reserves the right to alter, amend, change, or terminate any of the responsibilities or other information provided in this job description at any time with or without notice.
I understand it is my responsibility to read and perform all the duties and procedures outlined in this job description in order to remain employed. If I am not able to perform all of the duties and procedures outlined in this job description, I will notify my supervisor immediately. I have familiarized myself with the information in this job description and will seek clarification if needed.
Employee
Name Date

Approved by:
Approved Date:
Revised by:
Revised Date:

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