Dettson Charmo 19 Ductless Single Zone Heat Pump Owner’s Manual

: July 18, 2024
: Dettson

Table of Contents

Dettson Charmo 19 Ductless Single Zone Heat Pump
Product Information
Product Usage Instructions
Features
Models Specifications
Capacity Variation Ratio According to Temperature
Dimensions
Specifications may change without prior notice
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Dettson Charmo 19 Ductless Single Zone Heat Pump

Product Information

Specifications:

Model: Charmo 19 Ductless Single Zone Heat Pump
Nominal Capacity: 9000, 12000, 18000, 24000 BTU/hr
Voltage: 230/208V, 60 Hz, 1-phase
Indoor Unit: GWH09ATCXB-D3DNA4A/I
Outdoor Unit: GWH09ATCXB-D3DNA1A/O

Features:

Cooling, heating, dehumidifying, fan, and auto modes
Multiple BTU/hr capacity options
Energy-efficient with SEER rating of 19.5
Quiet operation with low sound levels

Warranty:
10-year standard warranty. Additional 2-year extended warranty when product is registered and/or proof of installation.

Contact Info:
3400, Industrial boulevard, Sherbrooke (Qc) J1L 1V8 CANADA – 1 800 567-2733 – info@dettson.ca – dettson.com

Product Usage Instructions

Installation:

Ensure proper electrical connections based on the voltage requirements.
Mount the indoor unit at an appropriate height on the wall.
Place the outdoor unit in a well-ventilated area with proper clearance.
Connect the indoor and outdoor units with the provided connection piping.

Operation:

The remote control selects the desired mode (cooling, heating, dehumidifying, fan, auto).
Set the temperature using the remote control.
Adjust fan speed and airflow direction as needed.
Maintain regular cleaning of filters for optimal performance.

Frequently Asked Questions

Q: What is the warranty coverage for this product?
A: The product comes with a standard 10-year warranty which can be extended to 12 years upon registration or proof of installation.
Q: Can this heat pump be used in commercial settings?
A: While primarily designed for residential use, it can also be used in small commercial settings like restaurants.

Features

Operation mode
Cooling, heating, dehumidifying, fan, and auto.
Nominal capacity
9000, 12000, 18000, 24000 BTU/hr.
Voltage
230/208V, 60 Hz, 1-phase.
Indoor unit
- High wall installation, dual side connection.
- Plastic housing, standard white.
- 7-speed cross-flow fan (auto, turbo, high, medium-high, medium, low and very low).
- Washable filters.
Outdoor unit
- Variable speed rotary compressor (INVERTER), with overload protection.
- Electronic expansion valve for precise control of refrigerant flow.
- Condenser fins are covered with a hydrophilic coating for improved corrosion resistance.
- Large diameter quiet axial-flow fan for more efficient heat exchange.
- Smart pan heater to prevent ice formation.
Connection piping
- Minimum piping length of 10 ft. (3 m).
- Flared connections.
Control
- Wireless remote included.
- Wired wall controller available.
- Wi-Fi.
- Set temperature: 16 to 30 °C (61 to 86 °F).
- Temperature display format: °C or °F.
Warranty
10+2 year parts and 10+2 year compressor basic warranty (labor not included).*
Application
Dining room-kitchen, living room, family room, commercial building, office building, condo, restaurant.

Validate your government program eligibility based on your region and heat pump model.

10 year standard warranty. Additional 2-year extended warranty when product is registered and/or proof of installation

Performance up to

Up to

Models Specifications

Product # 1| Indoor Unit| GWH09ATCXB-D3DNA4A/I GWH09ATCXB- D3DNA1A/O| GWH12ATCXB-D3DNA4C/I GWH12ATCXB- D3DNA1C/O| GWH18ATDXD-D3DNA4A/I GWH18ATDXD- D3DNA1A/O| GWH24ATEXF- D3DNA4E/I GWH24QEXF-D3DNC4C/O
---|---|---|---|---|---
Outdoor Unit
Qty| | | |
Technical Performance
Voltage| | Volts| 230/208| 230/208| 230/208| 230/208

Cooling capacity

| Nominal| W (BTU/hr)| 2667 (9100)| 3517 (12000)| 5159 (17600)| 6450 (22000)
Min. – max.| W (BTU/hr)| 820 – 3018

(2800 – 10300)

| 700 – 3700

(2388 – 13307)

| 1100 – 5850

(3753 – 19960)

| 2000 – 7400

(6824 – 25249)

Heating capacity

| Nominal| W (BTU/hr)| 2931 (10000)| 3517 (12000)| 5598 (19100)| 7040 (24000)
Min. – max.| W (BTU/hr)| 655 – 3575

(2200 – 12200)

| 700 – 4400

(2388 – 15013)

| 800 – 6600

(2730 – 22519)

| 1750 – 8000

(5971 – 27296)

Used cooling power input| Nominal| W| 805| 1334| 1750| 1896
Min. – max.| W| 180 – 1350| 180 – 1500| 200 – 2300| 340 – 2350
Used heating power input| Nominal| W| 781| 1004| 1750| 2051
Min. – max.| W| 150 -1450| 260 – 1650| 260 – 2300| 370 – 2400
Used rated input| W| 1450| 1650| 2300| 2400
Rated current| A| 6.5| 6.7| 9.5| 12
MCA| A| 9| 11| 14| 15
Max. over-current protection (MOCP)| A| 15| 15| 20| 20
SEER2 (SEER)| –| 19.5 (19.5)| 17.5 (17.5)| 17.5 (17.5)| 18 (18)
HSPF2 (HSPF)| –| 8.8 (10)| 8.5 (10)| 8.5 (9)| 8.5 (10)
EER| W/W| 3.30| 2.64| 2.95| 3.40
COP| W/W| 3.75| 3.50| 3.20| 3.43
AHRI number| –| 209271943| 209276088| 209424849| 209248932
ENERGY STAR| –| –| –| –| –
Indoor Unit| | | |
Dehumidification| pt/hr (l/hr)| 1.69 (0.80)| 2.96 (1.40)| 3.8 (1.80)| 5.28 (2.50)
Air flow volume| cfm| 353 / 282.5 / 264.8 / 229.5 /

211.86 / 194.2 / 158.8

| 424 / 353 / 324 / 277 /

247 / 224 / 182

| 618 / 512 / 471 / 436 /

395 / 336 / 283

| 677 / 588 / 559 / 500 /

471 / 441 / 412

Sound level| dB (A)| 51 / 47 / 44 / 42 /

41 / 38 / 36

| 57 / 49 / 48 / 45 /

43 / 42 / 37

| 60 / 56 / 54 / 52 /

50 / 46 / 42

| 61 / 57 / 55 / 52 /

50 / 48 / 46

Fan motor power output| W| 20| 15| 45| 60
Fan motor RLA| A| 0.30| 0.40| 0.70| 0.45
Deflector stepper motor power output| W| 1.5| 1.5| 2.5| 2.5
Net weight| lb (kg)| 19.8 (9)| 19.8 (9)| 28.7 (13)| 33 (18)
Outdoor Unit| | | |
Air flow volume| m3/hr| 1950| 1950| 2520| 3200
Sound level| dB (A)| 51| 52| 57| 57
Compressor power input| W| 756| 857| 1295| 1330
Compressor LRA| A| –| –| 25| 35
Compressor RLA| A| 5.20| 7.30| 9.35| 10.45
Fan motor power output| W| 30| 30| 30| 60
Fan motor RLA| A| 0.4| 0.6| 0.9| 0.6
Refrigerant volume (R410A)| oz (g)| 24.7 (700)| 27.5 (750)| 44.1 (1150)| 52.9 (1500)
Net weight| lb (kg)| 56.22 (25.5)| 57.33 (26)| 71.70 (32.5)| 97 (44)
Operating

ambient temperature

| Cooling| °C (°F)| -18 to 46 (0 to 115)
Heating| °C (°F)| -25 to 24 (-4 to 75)
Connection Piping/Refrigerant
Pre-charge length| ft. (m)| 25 (7.5)| 25 (7.5)| 25 (7.5)| 25 (7.5)
Additional refrigerant charge| oz/ft. (g/m)| 0.2 (20)| 0.2 (20)| 0.2 (20)| 0.5 (50)
Liquid pipe outer diameter| in.| 1/4| 1/4| 1/4| 1/4
Gas pipe outer diameter| in.| 3/8| 3/8| 1/2| 5/8
Maximum height difference| ft. (m)| 66 (20)| 66 (20)| 66 (20)| 66 (20)
Maximum total length| ft. (m)| 66 (20)| 66 (20)| 82 (25)| 82 (25)

1 indoor unit and 1 outdoor unit. Note that each unit is individually packaged.

Capacity Variation Ratio According to Temperature

GWH09

GWH12

GWH18

GWH24

Dimensions

Indoor Unit	L	H	D	A	B	C
in.	mm	in.	mm	in.	mm	in.
in.	mm	in.	mm
GWH09ATCXB-D3DNA4A/I GWH12ATCXB- D3DNA4C/I	****

32 7/8

| ****

835

| ****

10 7/8

| ****

275

| ****

7 7/8

| ****

200

| ****

7 1/16

| ****

119

| ****

18 5/32

| ****

542

| ****

7 11/16

| ****

184

GWH18ATDXD- D3DNA4A/I| 37 1/8| 943| 13 1/8| 333| 9 11/16| 246| 7 17/32| 102| 22 1/16| 686| 7 1/2| 183
GWH24ATEXF-D3DNA4E/I| 42 7/16| 1078| 13 1/8| 333| 9 11/16| 246| 10 3/16| 206| 22 1/16| 686| 10 5/32| 186
Outdoor Unit| L| H| D| A| B
---|---|---|---|---|---
in.| mm| in.| mm| in.| in.| mm| in.| mm| in.
GWH09ATCXB-D3DNA1A/O GWH12ATCXB- D3DNA1C/O| 28 13/16| 732| 21 54/64| 555| 13| 330| 17 15/16| 540| 12 3/16| 286
GWH18ATDXD- D3DNA1A/O| 31 37/64| 802| 21 54/64| 555| 13 50/64| 350| 20 5/32| 559| 13 2/32| 364
GWH24QEXF-D3DNC4C/O| 37 3/4| 958| 26| 660| 15 53/64| 402| 22 13/32| 610| 14 19/32| 395