DELL Precision 5690 Laptop User Guide

DELL Precision 5690 Laptop

Specifications

• Product Name: Precision 5690
• Regulatory Model: P123F
• Regulatory Type: P123F002
• Released: March 2024
• Revision: A00

Product Information

The Precision 5690 supports connecting up to four 4K external displays or one 8K display and above. The total number of displays supported are:

• Four 4K external displays: 2 ports
• One 8K display

Before You Begin

Before you start connecting external displays, ensure that you check the graphics options on your computer. The number of external displays supported depends on the type of graphics card available:

• The integrated graphics card can support a maximum of 4 displays.
• The hybrid graphics card can also support a maximum of 4 displays.

Supported Graphics Cards

The following are some of the graphics card options that may be installed in your computer:

• Intel Arc Graphics (Integrated graphics)
• NVIDIA RTX 1000 Ada Generation Laptop GPU
• NVIDIA RTX 2000 Ada Generation Laptop GPU
• NVIDIA RTX 3500 Ada Generation Laptop GPU
• NVIDIA RTX 4000 Ada Generation Laptop GPU
• NVIDIA RTX 5000 Ada Generation Laptop GPU

Product Usage Instructions

Turning off the Internal Display

1. Click the ellipsis (…) in the top-right corner of your primary display.
2. Click on ‘Extend’ and select ‘Display 2’.
3. Click the ellipsis (…) in the top-right corner of display 2.
4. Click on ‘Make Display Primary’.
5. Click the ellipsis (…) in the top-right corner of your computer’s display.
6. Click on ‘Disable’ to turn off the internal display.

Frequently Asked Questions

• Q: How many external displays can I connect to my Precision 5690?
  • A: You can connect up to four 4K external displays or one 8K display and above on your Precision 5690.
• Q: What is the maximum number of displays supported by the integrated graphics card?
  • A: The integrated graphics card can support a maximum of 4 displays.

Precision 5690
External Display Connection Guide
Regulatory Model: P123F Regulatory Type: P123F002 March 2024 Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Before you begin

You can connect up to four 4K external displays or one 8K display and above on your Precision 5690. Total number of displays supported: Four 4K external displays: 2 ports One 8K Before you begin, ensure that you: Check the graphics options on your computer
Check the graphics options on your computer
The number of external displays that are supported depends on the type of graphics card available on your computer: The integrated graphics card can support a maximum of 4 displays. The hybrid graphics card can support a maximum of 4 displays.
NOTE: Dell Docking Station–WD19DCs display behavior follows the host the Thunderbolt 4 (USB Type-C) port. The DP 1.4 port and MFDC (MFDP) Type-C port on the WD19DCs docking station cannot support dual monitors
simultaneously.
For more information about the graphics card available on your computer, run Dell SupportAssist on your computer, or scan your hardware at www.dell.com/support. The following are the graphic options that may be installed in your computer: Intel Arc Graphics (Integrated graphics) NVIDIA RTX 1000 Ada Generation Laptop GPU NVIDIA RTX 2000 Ada Generation Laptop GPU NVIDIA RTX 3500 Ada Generation Laptop GPU NVIDIA RTX 4000 Ada Generation Laptop GPU NVIDIA RTX 5000 Ada Generation Laptop GPU
Turn off the internal display
There may be instances where you may want to turn off the computer’s internal display to connect more external displays. You can turn off the LCD display of your computer by using the Intel HD Graphics Command Center. To turn off the display: 1. In the Windows search bar, type Intel Graphics Command Center and press . 2. Accept the Intel Graphics Command Center software licence agreement. 3. On the Intel Graphics Command Center window, click Display. The list of active displays is listed under the Connected
Displays section. 4. Click the ellipsis (…) in the top-right corner of your primary display, then click Extend > Display 2. 5. Click the ellipsis (…) in the top-right corner of display 2, then click Make Display Primary. 6. Click the ellipsis (…) in the top-right corner of your computer’s display, then click Disable.

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Before you begin

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Connect displays

Depending on the connectors available on your external display, you can connect the displays to the Thunderbolt 4 (USB Type-C) ports and HDMI port on your computer using:
Thunderbolt 4 cables, adapters, or docking stations USB Type-C cables, adapters or docking stations HDMI cables or adapters
NOTE: To experience the full resolution supported by your external displays, use appropriate cables. For examples, use DisplayPort or HDMI cables for 4K and above resolution.

Supported display

Table 1. Supported display via host display port under different modes

Graphics card mode Connect to external displays

One external display Two external displays Three external displays

UMA

7680 x 4320 @ 60 Hz

7680 x 4320 @ 60 Hz
7680 x 4320 @ 60 Hz

7680 x 4320 @ 60 Hz
4096 x 2304 @ 60 Hz
4096 x 2304 @ 60 Hz

Hybrid mode

7680 x 4320 @ 60 Hz

7680 x 4320 @ 60 Hz
7680 x 4320 @ 60 Hz

7680 x 4320 @ 60 Hz*
4096 x 2304 @ 60 Hz
7680 x 4320 @ 60 Hz

Four external displays
4096 x 2304 @ 60 Hz
4096 x 2304 @ 60 Hz
4096 x 2304 @ 60 Hz
4096 x 2304 @ 60 Hz
7680 x 4320 @ 60 Hz*
4096 x 2304 @ 60 Hz
4096 x 2304 @ 60 Hz
7680 x 4320 @ 60 Hz

• Applicable to the USB Type-C port (right side). NOTE: USB Type-C (right side) is not available in pre-OS environment.

Table 2. Supported display via docking station under Hybrid mode

Hybrid mode

TBT Dock

Type-C TBT + DP + DP + HDMI/MFDP: 4k@60 Hz + 2k@60 Hz*3

Up to 3 if internal display on
Up to 4 if internal display off
Connect either HDMI or MFDP only, do not connect both of them.

Single Cable Dock

DP + DP + HDMI : FHD@60 Hz3 DP + DP + MFDP : FHD@60 Hz3

Connect displays

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Table 2. Supported display via docking station under Hybrid mode (continued)

Hybrid mode

Dual Cable Dock

DP + DP + HDMI: 2k@60 Hz3 DP + DP + MFDP: 2k@60 Hz3

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Connect displays

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Troubleshooting

Question When I connect an 8K display using the USB Type-C to DisplayPort adapter, the display resolution can reach to 8K, but refresh rate cannot reach to 60Hz. Workaround Connect the 8K display with the dual USB Type-C to DisplayPort adapter. Connect the 8K display with dual cable WD19DCs dock dual DisplayPort or Host dual USB Type-C to DisplayPort adapter.

Troubleshooting

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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 3. Self-help resources Self-help resources Information about Dell products and services

Resource location www.dell.com

My Dell app

Tips

Contact Support

In Windows search, type Contact Support, and press Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals, and documents.

Your Dell computer is uniquely identified using a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.

For more information about how to find the Service Tag for your computer, see Locate the Service Tag on your computer.

Dell knowledge base articles

1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select Support > Support Library.
3. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability of the services may vary depending on the country or region, and product.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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Getting help and contacting Dell

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