NEOZ UNO Pro Cordless Lamp System User Guide

NEOZ UNO Pro Cordless Lamp System

Product Information

Specifications:

• Cordless lamp with advanced electronic control system
• High-capacity rechargeable Li-ion batteries
• Multiple brightness levels: High, Medium, Low
• Battery charge level display
• Charging system with diagnostic error codes

Product Usage Instructions

Charging Your Lamp:

1. Plug the charger into a power source.
2. Observe the startup sequence on the charger indicators.
3. Place the lamp on the charging point when a solid/constant blue light is displayed.
4. Your light will automatically turn off when placed on the charger.

Brightness Adjustment:
The lamp has three brightness levels – High, Medium, and Low. Use the tactile switch on the base to adjust the brightness as needed.

Battery Charge Level Display:
The lamp indicates the battery charge level on the base. Monitor the levels to know when to recharge.

Cleaning Instructions:

• For different materials (glass, resin, plastic, aluminum, brass, copper, stainless steel), use appropriate cleaning methods mentioned in the manual.
• When cleaning metal contact points of charging base and tray, ensure safety by unplugging and using a dry microfiber cloth.

Battery Maintenance and Replacement:
Operate the lamp with care to maximize battery life. Follow the manual for battery maintenance and replacement instructions when needed.

Troubleshooting:
If you encounter any issues with the charging system, refer to the diagnostic error codes provided to identify and resolve the problem.

FAQ:

• Q: How do I know when my lamp is fully charged?
  A: The charging base indicators will show a green light when the lamp is fully charged.

• Q: Can I replace the LED bulb in the lamp?
  A: Yes, you can replace the LED bulb following the instructions provided in the manual.

• Q: What should I do if my lamp shows a low battery warning?
  A: Place the lamp on the charging point to recharge and ensure it is fully charged for optimal performance.

Important Safety & Care

• Do not place the lamp on an unstable surface or heat source.
• Do not use a damaged power cord.
• Do not immerse the lamp into water or expose it to extreme humidity and hot environments.
• Make sure you change your lamp before use.
• In commercial usage, we would highly recommend carrying one lamp in each hand to avoid lamps contacting each other. This will ensure the lamps maintain a like-new appearance for the long term.
• The lamp is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction.
• This lamp is not a toy. Keep children away from it at all times.
• Only use a NEOZ charging base, charging tray or charging station to charge your lamp.
• The power supply is only intended and certified for use with the NEOZ Lighting system and charging of genuine NEOZ cordless lamps.
• Do not charge or use NEOZ Rechargeable batteries outside of a NEOZ cordless lamp.
• Don’t use the charging system to recharge non-rechargeable batteries.

Welcome
Thank you for investing in NEOZ Cordless Lighting.
This user guide describes the features and functions of the cordless lamp and charging systems. With due care your cordless lamp will provide many years of useful illumination. We have incorporated over 40 years of design experience into your new NEOZ Cordless Lamp integrating an advanced electronic control system to optimize the battery charging process ensuring excellent reliability and performance. Sustainable design means that every component can be replaced if accidental breakage occurs.
We trust you enjoy the use of this lamp and welcome and encourage customer feedback.

Charging your Lamp

1. Plug the charger into the power.
2. The indicators on the charger will display a startup sequence when you plug in the power.
3. Place the lamp onto the charging point when a solid/constant blue light is displayed.

Your light will automatically turn off when placed on the charger.

Brightness Adjustment

Battery Charge Level Display

Charging Status

Cleaning

• GLASS
  Apply a silicon-based cleaner and wipe with a soft cloth.

• RESIN
  Apply a small amount of moisturizing hand cream and wipe with a soft cloth.

• PLASTIC
  Clean with a damp cloth.

• ANODIZED ALUMINIUM, LACQUERED BRASS, LACQUERED COPPER & GOLD-PLATED
  Clean with a damp cloth.

• STAINLESS STEEL
  Clean with a damp cloth.

• RAW BRASS
  Gently clean, apply brass polish, remove rust with a microfiber cloth or fine steel wool, rinse, dry, buff, and optionally protect with wax or Nano car coating. Aged Brass is a living finish, gently clean with a dry cloth.

• CHARGING BASE & CHARGING TRAY & CHARGING STATION
  For safety, unplug the base station and wait for the indicator light to turn off before cleaning. A dry microfiber cloth is recommended for cleaning the metal contact points to avoid short circuits.

• LIGHT ENGINE BASE
  Clean with a damp cloth.

Removing Lamp Control Unit

Led Bulb Replacement

• For light bulb replacement, please contact NEOZ or your Cordless Lamp supplier.
• For UNO lamps, please make sure the +/- polarity is matched correctly.
• Be careful not to bend the contact pins during insertion into lamp holder.

FOR ‘APEX’ AND ‘TALL POPPY’ LED DISC REPLACEMENT

Battery Maintenance

NEOZ Cordless Lamps are powered by high-capacity rechargeable Li-ion batteries. These batteries will perform to their optimum service life if operated with care.

• The lamp can be recharged at any time without the need to fully discharge. Lithium-ion batteries do not suffer from a ‘ memory effect ’.
• Use the lamp often, rechargeable batteries like to be exercised for optimum life. Recharge the lamp at least once per month.
• If the battery is completely drained for an extensive period, the lamp may take up to 15 minutes to start recharging.
• Avoid high temperatures. Operating and storing lamps in hot environments will impair performance and shorten battery life. Please refer to page 21 for more information.
• If there is any sign of damage to the battery pack, please stop using it immediately and contact NEOZ for replacement.
• For replacement batteries, please contact NEOZ or your NEOZ Cordless Lamp Supplier.
• Do not connect the battery pack to any other device other than a NEOZ Cordless Lamp.

Battery Replacement

• Remove the battery door screw and remove the door.
• We recommend using a genuine NEOZ rechargeable Li-ion battery for optimal performance and safe operation.

Troubleshooting

If your NEOZ cordless lamp is not functioning as expected, follow these steps:

• LOOSE BULB
  If your lamp isn’t turning on, but the status light is lit, the bulb might be loose or dislodged. Follow the LED bulb replacement instructions on pages 12 and 13 to fix the issue.

• HARD RESET
  You can perform a hard reset by removing & reinstalling the battery while holding the on/off switch. A hard reset forces both the lamp and the protection circuitry in the battery to reset & restore to a default state. Refer to page 15 for battery removal instructions.
  Should these steps fail to address the problem, please contact NEOZ customer service at service@neoz.com.au for further assistance.

Charging System Error Codes
The N1 Charging System features a built-in diagnostic system. In the event of a charging issue, the indicator light will provide a corresponding signal to help identify the cause.

Specifications

Warranty

Every NEOZ Cordless Lamp is backed by our 5-year warranty.
NEOZ warrants all its products to be free from defects in product design, materials, and workmanship. NEOZ will repair or replace (at its option) any product or part thereof that is found to be defective within the warranty period of five (5) years from the date of purchase.

Making a warranty claim
If you believe a product purchased from us is damaged or faulty, you must notify us of the damage or fault within 60 days of fault identification and the warranty period by emailing the NEOZ Authorised Service and Repair Centre at service@neoz.com.au and we will be in touch within two business days to discuss the process going forward, including transportation of the product to a NEOZ facility for assessment.
The benefits provided by the warranty are in addition to other rights and remedies available to consumers about the provision of goods and services to which this warranty relates.

Warranty inclusions
Any successful product warranty claims include any transportation charges. Consumables such as battery packs or light sources (bulbs) are covered for 12 months under the NEOZ warranty.

Warranty exclusions
The NEOZ warranty extends only to the original purchaser who acquires a new product from NEOZ or its authorized resellers. To the extent permissible by law, NEOZ’s liability is as expressly stated in this warranty and all other liability is excluded. Products that are assessed by NEOZ to be damaged as a result of normal wear and tear are not covered by the NEOZ warranty. Products that are assessed by NEOZ to be damaged due to accident, neglect, misuse, failure to take reasonable care, or failure to use the products by NEOZ’s instructions (including where equipment is modified, installed or repaired otherwise than by NEOZ’s maintenance and servicing instructions, or where any component not supplied by NEOZ is attached to the product) are not covered by the NEOZ warranty.
If statutory consumer guarantees or implied terms apply to the supply of goods in connection with this warranty, to the extent permitted by statute, NEOZ’s liability for any such breach of those consumer guarantees or implied terms is limited to, at NEOZ’s option, repair of the goods, provision of the goods again, or paying the cost of having the goods provided again. To the extent permissible by law, NEOZ’s liability for consequential loss, including if caused or contributed by NEOZ’s negligence, is excluded. Consequential loss includes but is not limited to, loss of profit, loss of revenue, loss of production, loss or denial of opportunity, loss of access to markets, loss of goodwill, loss of business reputation, future reputation or publicity, damage to credit rating, loss of use and indirect loss.

Service & Repair

NEOZ has a dedicated service team. We pride ourselves by our long-life products that can be serviced and repaired for many years after your initial purchase. Servicing and repairs required during the warranty period are subject to the terms of the NEOZ 5-year warranty. Servicing and repairs are also available outside the warranty period but at the customer’s cost. Specifically, both the cost of servicing and repair and the cost of freight charges are payable by the customer.

Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Regulatory Compliance
The NEOZ Cordless Lamp is an inherently safe, extra-low voltage (SELV) device. The NEOZ Cordless Lamps, Base Stations, and Chargers conform to all relevant Australian (C Tick), Canadian (CSA), US (FCC) (CE), Saudi Standards, Metrology and Quality Organization (SASO) and European class B EMC tests for both conducted and radiated emissions. RoHS Compliant.
The full list of completed regulatory compliance tests and markings for our various individual products can be found at: neoz.com.au/pages/product- legal

Waste Electrical & Electronic Equipment (WEEE)
To minimize environmental impact, NEOZ cordless lamps feature replaceable consumable components, such as batteries & bulbs. We offer replacement & repair services for these components to increase the operational lifetime of our lamps. When this product reaches its end of life, you must by law, dispose of this product and its batteries separately from household waste at designated collection points.

INCORRECT DISPOSAL OR DESTRUCTION CAN CAUSE A FIRE HAZARD.
The symbol of a crossed-out dustbin on our product or packaging shall clarify this. For specific information on recycling this product, contact your local waste disposal service, city recycling department, or the store you purchased it from.

Servicing & Parts
As the designers and manufacturers of the cordless lamp range, NEOZ provides a complete replacement parts and servicing facility.
FIND YOUR LOCAL DISTRIBUTOR ON OUR WEBSITE: neoz.com.au/contact

PHONE: +61 2 9810 5520

EMAIL: service@neoz.com.au
HEAD OFFICE
(BY APPOINTMENT ONLY)
20 Tepko Road
Terrey Hills NSW 2084 Sydney Australia

All rights reserved. No part of this publication may be reproduced in any form or by any means without the prior written permission of NEOZ PTY LTD. Specifications are subject
to change without prior notice. Copyright © 2024 NEOZ PTY LTD Sydney Australia.
NEOZ and NEOZ Logo are registered trademarks of NEOZ PTY LTD, 07/2024, Printed in Australia.

neoz.com.au

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