FISHER and PAYKEL BGB Series Professional Side Burner User Guide
- July 6, 2024
- FISHER and PAYKEL
Table of Contents
- FISHER and PAYKEL BGB Series Professional Side Burner
- Product Information
- Product Usage Instructions
- SAFETY PRACTICES & PRECAUTIONS
- INSTALLATION
- USING THE SIDE BURNER
- CARE AND MAINTENANCE
- TROUBLESHOOTING
- PARTS LIST
- WIRING DIAGRAM
- SERVICE
- WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
FISHER and PAYKEL BGB Series Professional Side Burner
Product Information
Specifications
- Brand: Fisher & Paykel
- Model Numbers: BGB131, BGB132, BGB131-BI, BGB132-BI
- For outdoor use only
Product Usage Instructions
Safety Practices and Precautions
Before using the professional side burner, ensure you have read and
understood the safety practices and precautions outlined in the manual to
prevent property damage, injury, or death.
Installation
- Follow the detailed installation instructions provided in the manual based on your model type (on a grill or built-in). Ensure proper gas hook-up and perform leak testing before use.
- Adjust the burner as per the instructions to ensure optimal performance.
- Complete the installer checklist to confirm all installation steps have been correctly executed.
Lighting Instructions
Do not attempt to light the appliance without reading the Lighting
Instructions section of the manual. Follow the steps carefully to safely
ignite the burner.
Cleaning and Maintenance
Regularly clean and maintain the side burner as per the care guide to
ensure longevity and efficient operation.
FAQ
-
Q: Can I use this side burner indoors?
A: No, this outdoor cooking gas appliance is intended for outdoor use only. -
Q: What should I do if I smell gas?
A: Follow the safety instructions provided in the manual. Shut off gas, extinguish flames, open lid, and immediately contact your gas supplier or fire department if the odor persists.
A MESSAGE TO OUR CUSTOMERS
We are glad that you selected the professional side burner by DCS. Because
this appliance contains features not found on any other burner, we recommend
that you read this entire booklet before your first use. Keep it in a handy
place as it has answers to questions that may occur during future use. Feel
free to contact us if we can help you. When you write please include the model
and serial number of the Burner. We thank you for buying the professional side
burner and wish you many years of enjoyment.
To help serve you better, please fill out and submit your Product Registration
by visiting our website at
www.dcsappliances.com and selecting “Customer
Care” on the home page and then select “Product Registration”. For your
convenience, product questions can be answered by a DCS Customer Care
Representative by phone: at
1-888-936-7872, or by email: at
customer.care@fisherpaykel.com.
NOTE: Please write the Model, Code and Serial Numbers on this page for
reference (located on the inside of the left side of the appliance)
NOTE: Inspect the product to verify that there is no shipping damage. If
any damage is detected, call the shipper and initiate a damage claim. DCS by
Fisher & Paykel is not responsible for shipping damage.
DO NOT discard any packing material (box, pallet, straps) until the unit has
been inspected.
WARNING! Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death. Read the installation, operating and maintenance instructions thoroughly before installing, using or servicing this equipment.
WARNING! If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury or death. Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. An LP cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.
WARNING! Do not try lighting this appliance without reading the “Lighting Instructions” section of this manual. This outdoor cooking gas appliance is not intended to be installed in or on recreational vehicles, boats or in a non-ventilated room. For outdoor use only.
FOR YOUR SAFETY
If You Smell Gas:
- Shut off gas to the appliance.
- Extinguish any open flames.
- Open lid.
- If odor continues, immediately call your gas supplier or your fire department
Installation and service must be performed by a qualified installer, service agency or gas supplier.
SAFETY PRACTICES & PRECAUTIONS
Improper use or installation is dangerous. Carefully follow these instructions.
- Always remove the cover before lighting the professional side burner. Never use the side burner if a leak is present.
- Do not use a flame to check for gas leaks.
- Do not let children use the side burner.
- Do not leave children unattended near the side burner.
- Never let children crawl or hang on the side burner.
- Exercise care when operating the side burner. The burner grate can get hot enough to cause burns during operation.
- Never leave the side burner on unattended.
- Always wait 5 minutes before relighting the burner to allow any accumulated gas to dissipate. Should the burner go out during use, turn off the gas valve and wait 5 minutes before attempting to relight. Always follow the lighting instructions. Never lean over a lit burner.
- Never cook without the drip pan in place, pushed to the rear of the burner box.
- Use only in well-ventilated areas.
- Do not use in garages, breezeways, sheds, or other such enclosed areas.
- Keep the area surrounding the side burner clear and free from combustible materials, gasoline, other flammable liquids or vapors, charcoal lighter fluid, and trash.
- Do not obstruct the flow of combustion and ventilation air to the side burner. On cart-mounted units, keep area beneath the burner free of debris. If the burner is built-in, do not store gas cylinders beneath the unit without adequate ventilation.
WARNING! Do not store items of interest to children above or at the back of any appliance. Children could be seriously injured if they should climb onto the appliance to reach these items.
- Keep the side burner covered when not in use.
- Never connect an unregulated gas line to the side burner.
- If the side burner has not been used for an extended period (over winter, for example) the unit should be checked for gas leaks and obstructions in the burner.
- Thoroughly clean the side burner regularly.
- Only use the side burner with the type of gas specified on the rating plate. To change from LP gas to natural, or vice versa, a factory conversion kit (see page 10 for conversion kit information) is required.
NOTE:
This product must be installed by a licensed plumber or gas fitter when
installed within the Commonwealth of Massachusetts.
SPIDER AND INSECT WARNING!
Spiders and insects can nest in the burner(s) or orifices of this or any other
gas appliance and can block or restrict the burner. This can cause a flashback
to the control panel. This is a very dangerous condition that can cause a fire
to occur, thereby damaging the unit and making it unsafe to operate. You must
inspect the burner(s) at least once a year or immediately if any of the
following conditions occur:
- The smell of gas in conjunction with the burner flames appeared yellow.
- The side burner(s) does not reach temperature.
- The side burner(s) heats unevenly.
- The burner(s) make popping noises.
- Do not attempt to disconnect any gas connections while your burner is in use, or the gas supply is on.
- When the side burner is stored indoors the gas supply must be disconnected and, if using an LP gas cylinder, the cylinder must be stored outdoors in a well-ventilated area.
- Keep any electrical supply cord away from the heated surfaces of the professional side burner.
- On cart-mounted units, never move without first allowing the side burner and/or grill to cool and ensuring that the gas supply is turned off. Fold the side shelf down, and push; never pull the grill.
- Never use the side burner in a windy area.
INSTALLATION
INSTALLATION OF SIDE BURNER ONTO 30” CART (BGB 131/132 MODELS ONLY)
SIDE BURNER DIMENSIONS
INSTALLATION OF SIDE BURNER ON 30” CART
Important!
Read all instructions before you begin. Do not jump ahead or skip any step.
Side shelf must be removed prior to installation.
CAUTION!
Some parts have sharp edges; care must be taken when handling the various
components to avoid injury. Please, read the safety information provided in
these instructions before beginning assembly. Wear gloves when handling.
GETTING STARTED
- Remove packaging.
- Remove side burner from the inside and discard the packing.
CONTENTS INCLUDED:
Your side burner is packaged in one box. The box contains your side burner and
a universal hardware kit to be used for installation and may contain extra
hardware for your convenience.
Tools Required:
INSTALLATION OF SIDE BURNER ON 30” CART
-
STEP 1
Remove the cover, grate, and drip pan from the side burner. -
STEP 2
Bolt the support brackets to the grill cart side panel with (4) 1/4 x 20 bolts provided.
Note: For the BGB131 side burner only, use (2) #10 sheet metal screws (211242) to bolt the back support bracket. -
STEP 3
1. Bolt the side burner to the grill cart side panel from the underside of the burner assembly with a shoulder bolt in the front and 1/4 x 20 bolt in the back as shown. Do not forget to use 1/4 flat washers. Do not tighten. Adjust the side burner until it is level to the grill; then tighten it securely.
2. Bolt the support brackets to the bottom of the side burner with (4) #10-24 machine screws, nuts, and washers provided.
3. Replace the drip pan, grate and cover.
Note: Once the side burner is assembled, refer to the “Gas Requirements” section for proper gas hook-up requirements.
INSTALLATION OF SIDE BURNER, BUILT-IN MODEL
All BGB131-BI and BGB132-BI models can be installed into a combustible
enclosure with zero clearance from the back, side and bottom below the
countertop level as shown in Fig. 03. A minimum of 6” from the back and sides
must be maintained from the professional side burner above the cooking surface
(see Fig. 03). When determining a suitable location, take into account
concerns such as exposure to wind, proximity to traffic paths, and keeping any
gas supply lines as short as possible. Locate the side burner only in a well-
ventilated area. Never locate the side burner in a garage, breezeway, shed, or
other such enclosed areas. It is recommended that ventilation holes are
provided in the enclosure in the event of a gas leak. The counter and
supporting ledges or deck must be level and flat.
Important! Gas fittings, regulators, and installer-supplied shut-off
valves must be easily accessible.
SIDE BURNER DIMENSIONS
STANDARD CONSTRUCTION CUTOUT REQUIREMENTS
GAS HOOK-UP
GAS REQUIREMENTS:
Verify the type of gas supply to be used, either natural or LP. Make sure the
marked gas on the appliance rating plate(s) and hook-up kit agrees with that
of the supply.
IMPORTANT!
- Never connect an unregulated gas line to the appliance.
- An installer-supplied gas shut-off valve must be installed in an easily accessible location. All installer-supplied parts must conform to local codes, or in the absence of local codes, ANSI/NFPS-770-1984.
- All pipe sealants must be an approved type and resistant to the actions of LP gases. Never use pipe sealant on flare fittings.
- All gas connections should be made by a qualified technician and by local codes and ordinances. In the absence of local codes, the installation must comply with the National Fuel Gas Code ANSI Z223.1.
- Gas conversion kits are available from the factory. When ordering, have the model number, and the type of gas (natural or LP) that you need.
- Total gas consumption of the professional side burner with burner(s) on “HIGH” – Table 1 below.
MODEL| Btu/hr
---|---
BGB131| 17,000
BGB132| 34,000
BGB131-BI| 17,000
BGB132-BI| 34,000
The appliance and its shut-off valve must be disconnected from the gas supply
piping system during any pressure testing of that system at test pressures
over 1/2 PSIG (3.5kPa.).
The appliance must be isolated from the gas supply piping system by closing
its manual shut-off valve during any pressure testing of the gas supply piping
system at test pressures equal to or less than 1/2 PSIG (3.5 kPa.).
The installation of this appliance must conform with local codes or in the
absence of local codes, with the National Fuel Gas Code, ANSI Z223.1.
Installation in Canada must be by the Standard CAN1-b149 and/or .2
(installation code for gas burning appliances and equipment) and local codes.
NATURAL GAS HOOK-UP:
- CONNECTION: 1/2” NPT male with 3/8” flare adapter.
- OPERATING PRESSURE: 4.0” W.C.
- SUPPLY PRESSURE: 5” to 14” W.C. If more than 14” W.C., a step-down regulator is required.
Check with your local gas utility company or with local codes for instructions on installing gas supply lines. Be sure to check on type and size of the run, and how deep to bury the line. If the gas line is too small, the professional side burner will not function properly.
To hook up the fittings supplied with the side burner, assemble as shown in Fig.04. Use joint compound on male threads only.
Do not use joint compound on the flare end of the 1/2” NPT to 3/8” flare
adapter. Ensure that the regulator arrow points in the direction of gas flow
towards the unit, away from the supply.
Do not forget to place the installer-supplied gas valve in an accessible
location.
LP GAS HOOK-UP
- CONNECTION: 1/2” NPT male with 3/8” flare adapter (included). Use 90º elbow 1/2” NPT with 3/8” flare (P/N 212394) for side mount models only when installing on the cart. Use sealer on 1/2” NPT threads only.
- OPERATING PRESSURE: 10.0” W.C. side burner uses the LP regulator from the adjoining grill.
- SUPPLY PRESSURE: 11” to 14” W.C.
Apply joint compound to the threaded end of the side burner gas
inlet and tighten the adapter to the pipe. Assemble the 24” and 30” hoses to
the 3/8” flare tee, as shown in Fig.05. Tighten the regulator hose to the
remaining fitting of the 3/8” flare tee.
LP TANK REQUIREMENTS
- A dented or rusty LP gas cylinder may be hazardous and should be checked by your LP supplier. Never use a cylinder with a damaged valve.
- The LP gas cylinder must be constructed and marked by the specifications for LP gas cylinders of the U.S. Department of Transportation (DOT ) and designed for use with a Type 1 system only.
- Do not change the regulator/hose assembly from that supplied with the unit or attempt to use a Type 1 equipped regulator/hose assembly with a standard 510 POL tank/valve assembly. The cylinder must be provided with a shut-off valve terminating in an LP gas supply cylinder valve outlet specified, as applicable, for connection Type 1.
- If the appliance is stored indoors, the cylinder must be disconnected and removed from the appliance.
- Cylinders must be stored outdoors in a well-ventilated area out of the reach of children.
- Gas cylinder supply must be turned off when not in use.
LEAK TESTING
WARNING! Do not smoke while leak testing. Extinguish all open flames.
Make a soap solution of one part liquid detergent and one part water. Never
test for leaks with an open flame. For LP units, check with a full cylinder.
Make sure all control valves are in the “OFF” position. Turn the gas supply
“ON”. Check all connections from the supply line (Fig. 04), or LP
cylinder(Fig. 05) up to the manifold pipe assembly (Fig. 06). Apply the soap
solution around the connection with a spray bottle, brush, or rag. Soap
bubbles will appear where a leak is present. If a leak is present, turn off
gas supply, tighten any leaking fittings, turn gas on, and recheck.
WARNING: IMPORTANT!
Inspect the gas supply piping or hose prior to turning the gas “ON”. If
there is evidence of cuts, wear or abrasion, it must be replaced before use.
Do not use the side burner if the odor of gas is present. Turn the control
knob to “OFF”, then turn off the gas supply. If using LP, is there gas in the
tank? Always keep your face and body as far away from the burner as possible
when lighting.
BURNER ADJUSTMENT
-
BURNERS
Your new side burner is equipped with burners typical of those used in restaurants (Fig. 07). These burners are designed for maximum cleanability and controllability. The burner should never be operated if the cap is not in place. -
BURNER EFFICIENCY AND FLAME CHARACTERISTICS
It is necessary to keep the burner ports and the igniters clean for proper lighting and efficient performance of the burners. The burner flame should burn completely around the burner with no excessive noise or lifting. The flame should be blue in color and stable with no yellow tips. During initial use, foreign particles in the gas line, or dust in the air around the appliance may cause an orange flame. This will disappear with use. -
FLAME HEIGHT
The correct height of the flame mainly depends on the size of the bottom of the cooking utensil, the material of the cooking utensil, the amount and type of food and the amount of liquid in the utensil. The following are some basic rules for selecting flame height.
For safety reasons the flame must never extend beyond the bottom of the cooking utensil. Never allow flames to curl up the side of the pan (see Fig.08). Utensils that conduct heat slowly (such as glass-ceramic) should be used with medium to low flames. If you are cooking with a large amount of liquid, a slightly larger flame can be used.
INSTALLER CHECKLIST
- Specified clearances maintained to combustibles.
- Side burner is properly mounted.
- All internal packaging removed.
- Burner is seated properly and does not rock.
- Each burner lights satisfactorily, individually or with an adjacent burner lit.
- Knob(s) turn freely. Bezel(s) centered.
- Flame adjusted.
- Pressure regulator connected and set for 4.0″W.C. Natural, 11.2″W.C. LP gas.
- Manual shut-off valve installed and accessible.
- Unit tested and free of leaks.
- User informed of gas supply shut-off valve location.
- Battery installed in module properly and generates ignition spark when activated.
PLEASE LEAVE THESE INSTRUCTIONS WITH THE USER. USER, PLEASE RETAIN THESE INSTRUCTIONS FOR FUTURE REFERENCE.
USING THE SIDE BURNER
LIGHTING INSTRUCTIONS
First remove the burner cover and any cooking utensils from the burner grate. Push and hold the ignition button, turn the control knob to the “HI” position until the burner is lit or 4 seconds pass. If the burner doesn’t ignite, wait 5 minutes for any accumulated gas to dissipate then try again. If the burner will not light after several attempts, check the troubleshooting instructions on page 16.
MATCH LIGHTING
Hold a lit fireplace match near the burner ports, turn the control knob
counterclockwise to “HI”. Rotate the knob immediately once the burner is lit
to the desired setting.
Note: If you are using propane gas, a slight pop or flash may occur at
the burner ports a few seconds after the burner has been turned “off”. This
“extinction pop” is normal for propane gas.
CARE AND MAINTENANCE
The side burner will give you years of trouble-free service if properly maintained. The body panels and front valve panel and burner hanger are made from non-rusting high-grade stainless steel. The burner is heavy-duty cast iron and brass. The venturi tube is brass.
STAINLESS STEEL
There are many different stainless steel cleaners available. Always use the
mildest cleaning procedure first, scrubbing in the direction of the grain. Do
not use steel wool as it will scratch the surface. To touch up noticeable
scratches in the stainless steel, sand very lightly with Bear-Tex (p/n 25032).
SIDE BURNER GRATE
The side burner grate is porcelain enamel over cast iron for durability. To
avoid burns, do not clean a hot grate. They may be wiped while in place with
hot, soapy water, rinsed, and wiped dry thoroughly. Never immerse a hot grate
in water. Due to rapid temperature changes the porcelain may pop off the edges
of the grates. If the grates develop chips, do not be concerned as the base
metal, cast iron, soon darkens to blend with the porcelain enamel. Use care
when wiping areas where the enamel has popped off, the edges may be sharp. If
cleaning necessitates grate removal, care should be taken in lifting them.
They are very heavy. Be sure to place them on a protected surface.
DRIP TRAY
A stainless steel aeration pan and drip tray with a stainless steel handle is
located under the burner. It collects any boil-overs or spills. Pull forward
to remove. Spills should be washed off as soon as possible to prevent baking
on soil.
BURNERS
For proper lighting and performance, keep the burners clean. It is necessary
to clean the burners if they do not light even though the igniter clicks if
there has been a severe boilover, or when the flame does not burn blue. Be
certain all burner knobs are in the off position before attempting to clean
the burners. The burners have been designed for ease of cleaning. When the
grate and burners are cool, remove the grate. The burner cap and the brass
port ring can easily be lifted off. Wash these parts in hot soapy water, rinse
and dry thoroughly. The burner caps are porcelain enamel, follow the
directions on the previous page that were given for the burner grates. A
bristle brush can be used to clean out the toothed burner ports, if necessary.
After cleaning, it is important to make sure the location pins on the bottom
side of the port ring are properly aligned with the corresponding holes in the
base. Incorrect alignment will produce a potentially dangerous flame and poor
burner performance (see Fig. 10).
ELECTRODES
Wipe with a water-dampened cotton swab. Be careful not to damage the
electrode (see Fig. 11)
TROUBLESHOOTING
PARTS LIST
SINGLE SIDE BURNER – BGB131 & BGB131-BI
NOTE: Part list typical for BGB131 & BGB131-BI models. The illustration shows the BGB131-BI model.
ITEM | DESCRIPTION | PART NO. |
---|---|---|
1 | BURNER COVER | 214430 |
2 | PULL HANDLE | 212278 |
3 | RUBBER BUMPER | 212359 |
4 | TOP GRATE BK | 210645 |
5 | D BURNER CAP | 210608 |
6 | PORT RING ASSEMBLY | 210644 |
7 | VENTURI | 210643 |
8 | BASE D BURNER | 210639 |
9 | PLATE SUPPORT BURNER | 224833 |
PLATE SUPPORT BURNER (BGB131-BI) | 224930 | |
10 | BURNER HANGER | 224834 |
11 | JET HOLDER LP | 210543 |
JET HOLDER NAT | 210536 | |
12 | DRIP PAN ST. STL (BGA131-BI MODEL) | 214165 |
DRIP PAN ST. STL (BGB131 MODEL) | 224825 | |
13 | DRIP PAN HANDLE DBI (BGA131-BI MODEL) | 214366 |
DRIP PAN HANDLE 131/132 (BGB131 MODEL) | 214428 | |
14 | 1.5VDC BATTERY AA | 221154 |
ITEM | DESCRIPTION | PART NO. |
--- | --- | --- |
15 | BEZEL | 210935 |
16 | CONTROL KNOB | 211188 |
17 | IGNITION MODULE | 211872 |
18 | WIRE BLACK W/ TERMINALS 8” | 211823 |
19 | WIRE BLACK W/ TERMINALS 10” | 211826 |
20 | TUBING 5/16” (9” LENGTH) | 212399 |
21 | ELBOW 1/8NPT X 5/16 T.O.D. | 212396 |
22 | FERRULE 5/16 | 212313 |
23 | NUT M22 JET HOLDER | 210468 |
24 | NUT 1/2-24UNF | 212312 |
25 | MANIFOLD (BGB131-BI MODEL) | 212297 |
MANIFOLD (BGB131 MODEL) | 221924 | |
26 | MANUAL GAS VALVE | 220575 |
27 | VALVE PANEL (BGA131-BI MODEL) | 224854 |
VALVE PANEL (BGB131 MODEL) | 224839 | |
28 | VALVE PANEL SCREWS (BGB131-B1) | 211300 |
29 | ELECTRODE | 210562 |
30 | SPRING ELECTRODE | 210577 |
31 | CLIP ELECTRODE | 210578 |
DOUBLE SIDE BURNER – BGB132 & BGB132-BI
NOTE: Part list typical for BGB132 & BGB132-BI models. The illustration shows the BGB132-BI model.
ITEM| DESCRIPTION| PART NO.| | ITEM|
DESCRIPTION| PART NO.
---|---|---|---|---|---|---
1| BURNER COVER| 214425| | 16| CONTROL KNOB| 211188
2| PULL HANDLE| 212278| | 17| IGNITION MODULE| 211872
3| RUBBER BUMPER| 212359| | 18| WIRE BLACK W/ TERMINALS 10”| 211826
4| TOP GRATE BK| 220496| | 19| WIRE BLACK W/ TERMINALS 18”| 221058
5| D BURNER CAP| 210608| | 20| TUBING 5/16” (21” LENGTH)| 221956
6| PORT RING ASSEMBLY| 210644| | 21| ELBOW 1/8NPT X 5/16 T.O.D.| 212396
7| VENTURI| 210643| | 22| TUBING 5/16” (9” LENGTH)| 212399
8| BASE D BURNER| 210639| | 23| NUT M22 JET HOLDER| 210468
9| PLATE SUPPORT BURNER| 214424| | 24| FERRULE 5/16| 212313
| PLATE SUPPORT BURNER (BGB132-BI)| 224931| | 25| NUT 1/2-24UNF| 212312
10| BURNER HANGER (BGB132 MODEL)| 224817| | 26| MANIFOLD (BGB132-BI MODEL)|
212296
11| JET HOLDER LP| 210543| | | MANIFOLD (BGB132 MODEL)| 212387
| JET HOLDER NAT| 210536| | 27| MANUAL GAS VALVE| 220575
12| DRIP PAN ST. STL (BGA132-BI MODEL)| 214164| | 28| VALVE PANEL (BGA132-BI
MODEL)| 214436
| DRIP PAN ST. STL (BGB132 MODEL)| 214427| | | VALVE PANEL (BGB132 MODEL)|
214426
13| DRIP PAN HANDLE (BGA132-BI MODEL)| 214366| | 29| VALVE PANEL SCREWS
(BGB132-B1)| 211300
| DRIP PAN HANDLE 131/132 (BGB132 MODEL)| 214428| | 30| ELECTRODE| 210562
14| 1.5VDC BATTERY AA| 221154| | 31| SPRING ELECTRODE| 210577
15| BEZEL| 210935| | 32| CLIP ELECTRODE| 210578
WIRING DIAGRAM
SINGLE & DOUBLE SIDE BURNER
SERVICE
HOW TO OBTAIN SERVICE:
For warranty service, please contact your local service provider or DCS
Customer Care at 888-936-7872. Before
you call, please have the following information ready:
- Model Number (located on the inside of the left side of the appliance)
- Serial Number (located on the inside of the left side of the appliance)
- Code (located on the inside of the left side of the appliance)
- Gas Type
- Date of installation
- A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please write or email us at:
Write:
Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
Email:
customer.care@fisherpaykel.com
BEFORE YOU CALL FOR SERVICE:
- Check troubleshooting on page 16.
- Is the gas turned on?
- Is there a dead battery in the ignition module?
WARRANTY
LIMITED WARRANTY
When you purchase a new DCS Side Burner, you automatically receive a One Year
Limited Warranty covering parts and labor for the entire product, and a Five
Year Limited Warranty on the structural integrity of the exterior and interior
body parts for servicing within the 48 mainland United States, Hawaii,
Washington D.C. and Canada. In Alaska, the Limited Warranty is the same except
that you must pay to ship the Product to the service shop or the service
technician’s travel to your home. Products for use in Canada must be purchased
through the Canadian distribution channel to ensure regulatory compliance.
Should corrosion occur to the degree of
non-performance, replacement parts will be furnished. This does not apply if
the unit was subjected to other than normal residential use.
FISHER & PAYKEL UNDERTAKES TO:
Repair without cost to the owner either for material or labor any part of the
Product, the serial number of which appears on the Product, which is found to
be defective. In Alaska, you must pay to ship the Product to the service shop
or for the service technician’s travel to your home. If we are unable to
repair a defective part of the Product after a reasonable number of attempts,
at our option we may replace the part or the Product, or we may provide you a
full refund of the purchase price of the Product (not including installation
or other charges). This warranty extends to the original purchaser and any
succeeding owner of the Product for products purchased for ordinary single-
family home use. All service under this Limited Warranty shall be provided by
Fisher & Paykel Appliances Inc. or its Authorized Service Agent during normal
business hours.
HOW LONG DOES THIS LIMITED WARRANTY LAST?
Our liability under this Limited Warranty for the entire product expires ONE
YEAR from the date of purchase of the Product by the first consumer. Our
liability under this Limited Warranty for the structural integrity of the
exterior and interior body parts expires FIVE YEARS from the date of purchase
of the Product by the first consumer. Our liability under any implied
warranties, including the implied warranty of merchantability (an unwritten
warranty that the Product is fit for ordinary use) also expires ONE YEAR (or
such longer period as required by applicable law) from the date of purchase of
the Product by the first consumer. Some states do not allow limitations on how
long an implied warranty lasts, so this limit on implied warranties may not
apply to you.
THIS WARRANTY DOES NOT COVER:
- A. Service calls that are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a defect of the Product. For example:
1. Correct faulty installation of the Product.
2. Instruct you how to use the Product.
3. Replace house fuses, reset circuit breakers, correct house wiring or plumbing, or replace light bulbs.
4. Correct fault(s) caused by the user.
5. Change the set-up of the Product.
6. Unauthorized modifications of the Product.
7. Noise or vibration that is considered normal, for example, drain/fan sounds, regeneration noises or user warning beeps.
8. Correcting damage caused by pests, for example, rats, cockroaches etc.
- B. Defects caused by factors other than:
1. Normal domestic use or
2. Use by the Product’s Use and Care Guide.
- C. Defects to the Product caused by accident, neglect, misuse, fire, flood or Act of God.
- D. The cost of repairs carried out by non-authorized repairers or the cost of correcting such unauthorized repairs.
- E. Travel Fees and associated charges incurred when the product is installed in a location with limited or restricted access (i.e. airplane flights, ferry charges, isolated geographic areas).
- F. Normal recommended maintenance as outlined in the Product’s Use and Care Guide.
If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, exhausting, and other connection facilities. We are not responsible for consequential or incidental damages (the cost of repairing or replacing other property damaged if the Product is defective or any of your expenses caused if the Product is defective). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
HOW TO GET SERVICE
Please read your Use and Care Guide. If you then have any questions about
operating the Product, need the name of your local DCS Authorized Service
Agent, or believe the Product is defective and wish service under this Limited
Warranty, please contact your dealer or call us at:
TOLL-FREE 1-888-936-7872 or
contact us through our website:
www.dcsappliances.com
You may be required to provide reasonable proof of the date of purchase of the
Product before the Product will be serviced under this Limited Warranty.
COMMERCIAL USE
This warranty applies to appliances used in residential applications; it does
not cover their use in commercial situations.
NO OTHER WARRANTIES
This Limited Warranty is the complete and exclusive agreement between you and
Fisher & Paykel Appliances Inc. regarding any defect in the Product. None of
our employees (or our Authorized Service Agents) are authorized to make any
addition or modification to this Limited Warranty.
Warrantor: Fisher & Paykel Appliances, Inc.
If you need further help concerning this Limited Warranty, please call us at
the above number, or write to: Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road, Huntington Beach, CA 92647
This Limited Warranty gives you specific legal rights, and you may also have
other rights that vary from state to state.
Fisher & Paykel Appliances Inc. is a leading manufacturer of premium quality
cooking and specialty appliances under the Fisher & Paykel and DCS brands.
References
- possible.is – Interim
- Forums - Design | Forum
- Repair Your Grill: Shop Replacement Parts for 24,880 Models
- Fisher & Paykel Grill Parts - Select From 8 Models
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