Rentokil 5000010R Connect Control Panel Instruction Manual

Rentokil 5000010R Connect Control Panel

Specifications

• Model Number: 5000010R
• Product Variants:
  • Connect Control Panel 2G R868 – 304769
  • Connect Control Panel 3G R915 – 304768
  • Connect Control Panel 4G R915 – 304906
  • Connect Control Panel LTE-M 868 – 304104
  • Connect Control Panel LTE-M 915 – 304103

Product Usage Instructions

Introduction and Safety Instructions

Before using the Connect Control Panel, ensure to read and understand the safety instructions provided in the manual. It is important to follow the manufacturer’s specifications to ensure proper operation and safety.

System Overview

The Connect Control Panel is designed to work with various sensors like Rat Riddance Connect, Multi Mouse Trap, Dual AutoGate Connect, and Radar Connect Mouse Trap. These sensors provide information to the control panel for monitoring and control.

Using the Interface

Screen Features:

1. Messages Queued: Displays the number of pending messages waiting to be sent to the server.
2. Number of Connected Devices: Shows the count of sensors connected to the control panel.
3. Mobile Signal Strength: Indicates the strength of the mobile signal for connectivity.
4. Messages Sent: Tracks the number of messages successfully sent to the server.
5. Server Time: Displays Greenwich Mean Time (GMT+00) for reference.

Feature Descriptions:

• Messages Queued: Indicates pending messages waiting to be sent. Attempts are made every minute to send messages to the server. If unsuccessful after three attempts, a one-hour delay occurs before retrying.
• Number of Connected Devices: Shows sensors connected to the control panel. Lack of connection for 3 hours will reduce this count.
• Mobile Signal Strength: Provides an indication of signal strength. A flashing telephone symbol indicates no connection.
• Messages Sent: Tracks messages successfully sent to the server. Note that after sending more than 1000 messages, the display changes accordingly.
• Server Time: Always set to Greenwich Mean Time for consistency.

Diagnostic Screen

The diagnostic screen provides additional information for troubleshooting and monitoring system performance. Refer to the manual for detailed guidance on interpreting diagnostic data.

FAQ

• Q: How often should I check the status of connected devices?
  • A: Regularly monitor the status of connected devices on the control panel to ensure proper functioning. It is recommended to check at least once a day for any anomalies.
• Q: What should I do if the mobile signal strength is low?
  • A: If the mobile signal strength is low, try relocating the control panel to an area with better signal reception. Avoid obstructions that may interfere with signal quality.

Relates to:

• Connect Control Panel 2G R868 – 304769
• Connect Control Panel 3G R915 – 304768
• Connect Control Panel 4G R915 – 304906
• Connect Control Panel LTE-M 868 – 304104
• Connect Control Panel LTE-M 915 – 304103

Model Number: 5000010R

This manual is based on the latest information and is provided subject to alteration. We reserve the right to change the construction and/or configuration of the product and versions at any time without obligation. All rights reserved. No part of this document may be reproduced, stored in a database or any other retrieval system, or published, in any form or way, electronically, mechanically, digitally per photo print or microfilm or any other way without written permission from the author.

Introduction

NOTICE:

No part of this document may be reproduced, republished or retransmitted in any form or by any means, whether electronically or mechanically, including, but not limited to, by way of photocopying, faxing or recording without the express written permission. We reserve the right to revise this document without the obligation to notify any person and/or entity. All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners

Limitation of Liability & Damages

The product and the softwares within are provided on an “as is” basis. The manufacturer and manufacturer’s resellers (collectively known as “The Sellers”) disclaim all warranties, express, implied or statutory, including and without limitation the implied warranties of non-infringement, merchantability or fitness for a particular purpose, or any warranties arising from course of dealing, course of performance, or usage of trade. In no event will the sellers be liable for damages or loss, including but not limited to direct, indirect, special, wilful, punitive, incidental, exemplary or consequential damages, damages for loss of business profits, or damages for loss of business of any customer or third party arising out of the use or the inability to use the product, including but not limited to those resulting from defects in the product or documentation. In no event shall the sellers’ total cumulative liability of each and every kind in relation to the product exceed the cost to replace the product.

Product Disposal – For Residential Users

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid increasing landfill. The symbol shown above and on the product means that the product is classed as Electrical or Electronic Equipment and you should not put it into your domestic waste bin. When you’ve no more use for it, please dispose of the product according to your local authority’s recycling scheme. For more information, please contact your local authority or the retailer where you bought the product.

Safety Instructions

• This product is intended for indoor use only.
• Only use the power supply that is supplied with the product.
• Do not use the device if it is damaged.
• Only trained personnel should open the device.
• Do not expose the device to corrosive liquids.
• Do not use this device near to water sources.
• This device contains radio-emitting devices and should not be used near to life support systems.

Note:

• A. If the equipment is used in a manner not specified by the manufacturer then the protection provided by the equipment may be impaired.
• B. Save these instructions

System Overview

Pest Connect System

Pest Connect is a system that enables remote monitoring of devices. Data from sensors is sent to a Connect Control Panel which establishes a secure connection to a central server where the data is entered into a database. Typical sensors that are used in the Pest Connect system are the Radar Connect Mouse Trap and the AutoGate Connect, shown below in Figure 1. A typical installation will have many sensors communicating to the Connect Control Panel and a single control panel can manage up to 300 sensors. Where necessary multiple Control Panels could be deployed onto a site and up to 8 co-located control panels are permitted. In such a system if the sensors fail to connect to the Control Panel they will scan for alternative Control Panels to ensure high levels of connectivity

Connect Control Panel

The control panel is the hub of the on-site installed system as all the data from the sensors is collected here. The Control Panel passes the information onto Rentokil’s system servers using mobile data technology. Every significant event is communicated to the servers, together with hourly ‘health check’ reports, and daily sensor reports. The Control Panel also monitors for devices which fail to make contact for a significant time and reports these to the Rentokil servers to enable further action to be taken.

The Control Panel display shows a number of areas of information that show the current status of the system. These are useful for providing confidence that all devices are connected and can aid limited diagnostics onsite. The parameters displayed are shown in 1. Screen Features on the following page.

Using the Interface

Screen Features

Feature Descriptions:

The module features a number of switch sensors which detect the trap status:

• Item 1. Messages Queued
  This is the number of messages from the sensors that are waiting to be sent to the server. An attempt to send the messages to the server is made every minute. After three attempts if the Control Panel could not connect to the server it will not\ make any further attempts to contact the server for one hour. Messages received\ during this hour will be entered on the queue.

• Item 2. Number of Connected Devices
  This is the number of sensors that are connected to the Control panel. The Control Panel will expect regular data from these devices. If the sensors fail to connect for 3 hours then this number will decrease.

• Item 3. Mobile Signal Strength
  This is an indicative value of the strength of the mobile signal. If there is no connection then the telephone symbol will be flashing.

• Item 4. Messages Sent
  This is the number of messages from the sensors that have been sent to the server. NOTE: If more than 1000 messages have been sent then the S- will become S+ in this field.

• Item 5. Server Time
  This is always set to Greenwich Mean Time (GMT+00) and so does not change for daylight saving time.

Diagnostic Screen

Using the magnet on the service key it is possible to display the diagnostic screen on the Control Panel. Swipe the magnet on the left hand side of the display

Installation Instructions

Network Coverage

Before fixing the Control Panel to the wall it is important to verify that the location has suitable mobile network coverage. Power up the unit and then temporarily place (or hold) the Panel in the desired location.

Connecting the Device

When you first power up the unit you will see that the time in the bottom left of the display is 00:00. Within 5 minutes the time is updated to show the server time (Note: The server time is Greenwich Mean Time and so will not necessarily correspond to local time). This means that the Control Panel has successfully made contact with the Rentokil server. The reception strength bars on the bottom right of the display are shown and if the Control Panel is correctly located then this should show 3 or more bars. If the time is not updated or the\ Signal Strength indicator shows less than 3 bars, then you should investigate alterative locations for the Panel. Note: if the Control Panel does not updatethe time within 5 minutes of being powered on then no further attempts to connect with the server will be made for 1 hour. During a setup phase if power is removed from the Control Panel and re-applied then another sequence of 5 minutely attempts will occur.

Mounting Preparation

Having successfully selected a location and proved that the signal is good, the bracket can be mounted to the wall (as shown in the next section), the Control Panel is attached and then powered up. Once the time has updated you are ready to proceed with the installation of the system (please refer to the equipment manuals for the devices that are being installed for more details).

NOTE:

There are a number of error messages that can be displayed when the panel is first connecting to the server, this often occurs when a Control Panel is connecting via a new network, the Panel will continue to try to connect, so these messages may clear after a short while. If they are still showing after 10 minutes then you  should restart the Panel. If the messages continue to show for 5 minutes a second time, then you should refer to your PestConnect system contact.

Mounting the Wall Bracket

Once the best position for mounting the control panel is decided, mount the bracket to the wall. Mark the position of the bracket holes on the wall (57mm between Ø4mm hole centres, see Figure 2). Drill the appropriate holes to mount the bracket. Care should be taken to avoid any hazards when drilling.

Mounting the Control Panel

The Connect Control Panel is mounted to the bracket by firstly locating the top edge of the Control Panel into the wall bracket and then pushing the bottom edge into place (see Figure 3).

Preparing the Extended Antenna

The extended antenna that is supplied has a 3m (~9ft) cable and should always be mounted at a distance greater than 30cm from the enclosure (Figure 6). The antenna is simply attached to a surface with adhesive tape as shown below (Figure 4).

Mounting the Extended Antenna

The antenna should be mounted as high as possible but at least 30cm from the ceiling (Figure 5). It is also advisable to avoid mounting the antenna near to metal shelving or cabinets as this will attenuate the signals. To obtain the best possible signal strength the antenna should be stuck to a nonconductive surface such as glass or wood. If the surface is metallic then ensure that there is a spacer of at least 5cm from the surface.

Inserting the SIM

The LongReach Control Panels are supplied with a global SIM card but if the SIM card needs to be replaced then follow the following steps:

1. Ensure that the Control Panel is unplugged from the power supply.
2. Open the Control Panel by unscrewing the 4 screws. Take care when the enclosure is open to not detach the antenna connector from the board.
3. Insert your SIM card into the slot as shown. The SIM card should be inserted with the gold contacts facing the front of the Control Panel, and with the cut- off corner outermost. IMPORTANT: Note the SIM card number and Control Panel barcode to report to the System Administrator.
4. Once you have inserted the SIM close up the Control Panel and re-tighten the screws.

NOTE:

The correct APN details for the particular SIM card will need to be written to a file on the microSD card. Please contact central support for assistance with this.

Further Information

Technical Details

This product contains the LongReach radio module :

• FCC ID: RI7ME910C1VW
• IC:5131A-ME910C1WW

These will be shown on the approval label attached to the product

FCC  Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions to satisfy RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment ISED warning statement:

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20cm between the radiator & your body.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

IC Warning Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Troubleshooting

Troubleshooting (Connectivity)

Problems with connection to the Control Panel from Sensors are very rare. Connection issues are typically only related to low signal strength caused by obstructions in the Radio path. It is useful for the installer to understand the type of obstructions that can cause issues, although radio waves are very complex and sometimes work contrary to initial expectations, so the best method is to try it out.

Why Choose Rentokil?

Rentokil is the global leader in pest control, bringing expert, reliable and professional service to commercial and residential customers in over 60 countries worldwide. As the experts in pest control, we work closely with you to: Give you peace of mind.

With over 12,000 qualified technicians worldwide, we have extensive experience across a wide range of industry sectors. Our experts work proactively in partnership with you to minimise the threat of pest infestations in your business.

Safeguard your reputation

We take a dual approach, incorporating both preventative and responsive strategies to enhance protection for your business through a consistent, continuous pest control programme. Neither the whole nor any part of the information described in this manual, nor the product therein described, may be adapted or reproduced in any form without prior written approval of Rentokil. The product described in this manual is subject to continuous development and improvement and Rentokil reserve the right to alter the specification or design without prior notice. Rentokil cannot accept any liability for any loss or damage arising from the use of any information contained within this manual, or from any incorrect use of the product described herein. Rentokil can accept no liability whatsoever for any loss or damage arising from the product being serviced maintained or repaired by unauthorized personnel.

• For more information about Rentokil visit www.rentokil.com
• Registered Design – refer to www.rentokil-initial.com/ip

© 2018 RENTOKIL INITIAL PLC ALL RIGHTS RESERVED

2018 Rentokil Initial pic. Registered in England 5393279. Registered office: Riverbank, Meadows Business Park, Blackwater, Camberley, Surrey, GU17 9AB The names Rentokil® and Initial® are registered trademarks

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