EVERCROSS H9 Electric Scooter User Manual
- July 3, 2024
- EVERCROSS
Table of Contents
H9 Electric Scooter
Specifications:
- Model No: H9
- Version: EN V1.2.1
Product Information:
The electric scooter model H9 comes with various features and
accessories:
- Brake Handle Controller
- Instrument Screen
- Accelerator Paddle
- Seat
- Headlight
- Hydraulic Shock Absorption
- Solid Front Wheel
- Disc Brake
- Folding Mechanism
- Turning Light
- Taillight
- Power Motor
- Kickstand
Package Contents:
- Assembled electric scooter
- Electric Scooter Seat
- Accessories:
- Charging adapter
- Toolkit
Toolkit Contents:
The toolkit includes various hex head wrenches and open-end
combo wrenches for adjusting different components of the electric
scooter.
Tool Kit Usage:
The following are the instructions for using the tools in the
toolkit to adjust different parts of the electric scooter:
Product Usage Instructions:
To operate the electric scooter, follow these steps:
FAQ:
Q: How can I contact support if I purchased the product
from other platforms?
A: If you purchased EVERCROSS products from
other platforms, please find the corresponding seller contact
support for assistance.
ELECTRIC SCOOTER USER MANUAL
MODEL NO: H9
EN V1.2.1
HOW TO CONTACT US ON AMAZON?
Step 1: Log in to your Amazon account.
Step 2: Go to Your Orders. Select Problem with order in the list.
Step 3: Click the “Ask a Question” button. Choose your topic from list
displayed.
Step 4: Select Contact seller.
*If you purchased EVERCROSS products by other platforms or channels, please also find the corresponding seller contact support. Thanks for your support and patience!
CONTENTS
Package Contents··························································02
Tool Kit Usage···························································03~06
Product Overview·····················································
·07~14
Charge Your Scooter·····················································
·15
How To Ride·····························································16~17
Folding And Carrying·······················································18
Smart Phone APP···························································19
Specifications & Warranty···········································20~21
Troubleshooting·····························································22
Safety Instructions·····················································23~26
Working Voltage And Wiring Method······························27~29
Safety Reminder·······················································30~31
Daily Care And Maintenance·······································32~34 1
PACKAGE CONTENTS
Assembled electric scooter
Electric Scooter Seat
Accessories: Charging adapter
Toolkit
TOOLKIT
S21
S18-S21 1PC
S17
S19
S17-S19 1PC
S5*16
S10
S13
S10-S13 1PC
S2.5 s3
s4 S5 S6 S8
User Manual
Carefully check package contents, if anything is missing or damaged, please
contact our customer service for support.
2
TOOL KIT USAGE
This document describes the use of each of the tools in the included tool kit
Hex head wrench S2.5
1. Adjust left and right handle covers. M3X10 Stainless Steel socket head cap screws.
Hex head wrench S3
Hex head wrench S4
1.Adjustment Controller Screws. 2. Adjust left and right turn signal assembly
screws. M4X25 socket head cap screws. 3. Adjust Display assembly screw. M5X20
socket head cap screw.
1. Adjust folding handle bar attachment screws.
3
Hex head wrench S4
Hex head wrench S5
2. Adjust kickstand attachment screw. M5X10 socket head cap screws. 3. Adjust
rear fender attachment screws. M5X12socket head cap screws. 4. Adjust bottom
cover attachment screws. M5X10 Stainless Steel socket head cap screws. 5.
Adjust side cover attachment screws. M5X12 flat head socket head screws. 6.
Adjust stem clamp screws. M5X25 Stainless Steel socket head cap screws. 7.
Adjust brake disc screws. M5X12 socket head cap screws.
1. Adjust controller housing attachment screws. M6X16 socket head cap screws.
2. Adjust connector base attachment screws. M6X16 socket head cap screws.
4
Hex head wrench S5
Hex head wrench S6
3. Adjust front and rear disc brake screws. M6X16 socket head cap screws. 4.
Adjust seat base attachment screws. M6X16 socket head cap screws. 5. Adjust
T-bar folding assembly attachment screw. M6X20 socket head cap screws. 6.
Adjust headlight mounting screw. M6X16 socket head cap screw. 7. Adjust left
and right hand brake levers. M6X20 socket head cap screws. 8. Adjust stem
clamp screw. M6X30 Stainless socket head cap screw.
1. Adjust shock absorber attachment screws. M8X35 & M8X45 socket head cap
screws.
5
Hex head wrench S8
1. Adjust front wheel axle screw. M10X160 socket head cap screw. 2. Adjust rear wheel fork assembly screws. M10X150 socket head cap screw.
Open end combo wrench 1. Adjust front wheel axle nut. S17-S19
(17mm x 19mm)
Open end combo wrench 1. Adjust motor nut. S18-S21
(18mm x 21mm)
6
PRODUCT OVERVIEW
Brake Handle Controller
Instrument Screen Accelerator Paddle
Seat
Headlight
Hydraulic Shock Absorption Solid Front Wheel
Disc Brake
Folding Mechanism
Turning Light
Side Lights 7
Taillight
Hydraulic Shock Absorption Power Motor Kickstand
1. Function Button
Headlight Switch
Brake Handle
Power Key
Horn Switch
+ – KAY
Menu Steering Switch
Accelerator Paddle
Press the accelerator lightly to speed up the electric scooter.
8
Warm reminder: To make folding more convenient, the ferrule and shaft are not
fully tightened, it is normal if there is a gap. Please be assured that this
will not affect driving safety. If necessary, you can adjust it by yourself:
adjusting the screw clockwise will loosen the handle, adjusting the screw
counterclockwise will tighten the handle.
9
2. Intelligent Accelerator & Dashboard
Headlight
Bluetooth
Turn Left Icon Error Lock
Cruise
Gear Display 3Gear 2Gear 1Gear
Total Mileage Single Mileage
Power Display
10
Dual Drive Turn Right Icon Single Drive
Speed
Maximum Speed Average Speed 7E Indicates That The Handle Is Faulty
Function:
1.Speed Icon MPH, KM/H
2.Gear Icon
Speed Limit Mode (Press M five times to change the mode) 1st gear: 6.2MPH 2nd gear: 9.3MPH 3rd gear: 15.5MPH
Remove Speed Limit Mode
1st gear: 9.3MPH 2nd gear: 19MPH 3rd gear: 28MPH
3. Cruise Icon After the motor is running, keep the speed for 5 seconds and then the cruise indicator lights up. After releasing the speed control handle, the motor keeps running at the original speed. When you brake or accelerate again, the cruise mode will end.
Headlight Switch
Horn Switch +Key
Power Key Menu
– Key
Steering Switch 11
Function operation tutorial: 1: Press and hold the power button to turn on the
machine, display animation; enter the riding mode of the main interface; press
and hold the power button for 3 seconds to turn off the instrument. 2.Press
the up button to increase the gear, press the button to decrease the gear; the
gear is 1-3; the default gear is the gear before the last shutdown; 3: Short
press the headlight button to switch the headlight on and off; 4: Press and
hold the horn button, the horn will sound, release the horn button, the horn
will go out; 5: Press and hold the MENU button for 3 seconds to enter the
parameter setting, respectively P01-P16; short press the MENU button to switch
between P01-P06, press the up and down keys to increase or decrease the
parameter value; return to the riding mode after 5 seconds without the button.
6.To unbind the APP, press and hold the switch button for 10-12 seconds to
turn it off and hold it for 10-12 seconds. After the buzzer beeps and turn it
on, the APP binding can be unbound and the total mileage will be cleared at
the same time.
12
Parameter settings: Long press the MENU button for 3 seconds to enter the
parameter setting; short press the MENU button to switch P01-P06, press the up
and down keys to increase or decrease the parameter value; return to the
riding mode after no button for 5-8 seconds. 1 .P01:Set the speed unit, you
can choose km/h and miles; the default is km/h
2.P05: Set the cruise switch: 1 is to open the constant speed cruise function,
0 is to close; the cruise start time is 6-8 seconds;
13
3. P06: Set zero start and non-zero start, 0 is zero start, 1 is non-zero
start; the default is 0, zero start;
4. P99:To restore the factory settings, press and hold the “+” button for 3-5
seconds in this mode, wait for 99 to become –, that is, restore the factory
settings successfully, and automatically return to the riding interface;
5.0d0: The total mileage is cleared. In this mode, press and hold the “+”
button for 3-5 seconds, the total mileage will be reset to 0, and it will
automatically return to the riding interface.
14
CHARGE YOUR SCOOTER
Charging condition description: The scooter is fully charged when the LED on
the charger changes from red to green
NOT FULLY CHARGED FULLY CHARGED
Lift up the rubber flap
When charging is completed, put back the rubber flap
Plug the charging adapter into the charging port
15
HOW TO RIDE
Warning: Wear a helmet, elbow pads and knee pads. Please read the instruction
carefully before using. Do not touch the brake system. Refer to the
instruction for more information
1. Turn on the scooter, and check the power indicator
16
2. Step on the deck with one foot, and slowly kicks off the other on the ground. When the scooter starts to coast, put both feet on the deck and press the accelerator (the accelerator initiates once the coasting speed exceeds 5km/h)
3. When the scooter is at a full stop, the accelerator automatically turns off. To restart the scooter, it is necessary to repeat step 2
4. Release the accelerator and the kinetic energy recovery system initiates
automatically to brake slowly; And squeeze the brake lever for a sudden brake
17
5. Tilt your body to the steering direction as you turn, and slowly turn the handlebar
FOLDING AND CARRYING
The scooter needs to be turned off before folding. Hold the handlebar stem,
controlled by the folder device.
Hold the handlebar stem with either one hand or both hands to carry.
18
SMART PHONE APP
Your H9 is an App-enabled electric scooter that works with most mobile
devices. You must download the app in order to change certain features of your
electric scooter. You could download the APP in the following two ways: Method
1: Search for the APP from either the App Store or Google Play Store to
download.
Method 2: Please scan the following QR code to download the app.
Warm Tips: Please note that your electric scooter must be powered on and your
smart phone’s Bluetooth must be enabled. And then, pairing with the selected
electric scooter and use the PIN “888888”. More fun and useful APP functions
are waiting for you to explore and discover!
19
SPECIFICATIONS & WARRANTY
Product Name: Package Dimension: Gross Weight: Motor Power: Battery Capacity: Standard Voltage Motor Type: Tire Type: Maximum Load: Recommended Load: Charging Time: Brake Type: Maximum Speed:
H9 5011.818.1 IN (1273046CM) 66.49 lbs (30.16KG) Peak power: 800W; Rated
power: 500W 48V 14AH( Customized according to the model) 48V Strong Brushless
Motor 10” Solid Tires 330 lbs (150KG) 100-220 lbs (45KG-100KG) 6-8H Front &
Rear Disc Brake General Mode: 15.5MPH(25KM/H) Sport Mode: 28MPH(45KM/H) under
75kg
20
Mileage Range:
18-28 Miles (30KM-45KM)
Battery
Lithium-ion battery
Working Temperature Charging Temperature
-10 ~ 40¥(14~104°F) 10 ~ 40 ¥(50~104°F)
Relative Humidity of Storage 5% ~ 95%
NOTE: Data may vary due to different speed mode, weight load, battery, temperatureare, road conditions , etc, and are subject to change without notice. The heavy the load, the decrease the speed and mileage. The speed will decrease as the battery power decreases or the load increases.
21
TROUBLESHOOTING
Attached table: error code definition table
Error Code
Definition
3E
Rear drive motor stalled or lack of phase.
4E
Low battery voltage protection, undervoltage protection.
5E
After the system is powered on, check that the brakes are working properly. If the brake
signal is less than 0.75 volts for an extended period of time, the brake is faulty
6E
Detect whether the Hall commutation signal of the rear drive motor is faulty, and check
whether the Hall signal connector is in bad contact. If the state still occurs after reconnecting
the terminals, the Hall of the rear drive motor is damaged.
7E
The system is powered on to detect whether the handle is out of control, or the signal of the
handle is less than 0.75 volts. Or the customer turns the handle before the system works, and
the fault can be eliminated after reset.
8E
Rear drive controller failure.
10E
The communication between the meter and the controller is faulty, the controller cannot
receive the signal from the meter, and the yellow cable is not connected
15E
The communication between the meter and the controller is faulty, the meter cannot
receive the signal from the controller, and the green cable is not connected
22
SAFETY INSTRUCTIONS
Do not ride in the rain
Do not accelerate when you go downhill
Look out for doors, elevators and other overhead obstacles
23
Do not press the accelerator when you’re walking alongside the scooter
Always steer clear of obstacles
Do not hang bags or other heavy stuff on the handlebar
Keep both feet on the deck all time
24
Keep your speed between 510 km/h when you ride through speed bumps, elevator door stills, bumpy roads or other uneven surfaces. Slightly bend your knee to better adjust mentioned surfaces
Do not ride in traffic lanes or residential areas where vehicles and Pedestrians are both allowed
Do not turn the handlebar violently during high-speed riding
Do not ride through puddles or any
other (water) obstacle. In such a
case please lower your speed and
bypass the obstacle.
25
Do not ride with anyone else, including children
Do not keep your feet on the rear mudguard
Do not touch the disc brake
Do not keep your hands away from handlebar
26
Do not try riding up or down stairs, and jumping over obstacles
WORKING VOLTAGE AND WIRING METHOD
1. Working voltage: 48v compatible, other voltages can be customized. 2.
Wiring method
Controller plug:
Six pin male
Wiring sequence Standard color
Function
NC
Blue
–
P+ TXD RXD
Red Yellow Green
Positive power supply Serial port receiving Serial sending
GND
Black
Negative pole of power supply
Button plug Seven pin female
DMS
White
Wiring sequence LH
Standard color Blue
Electric door lock
Function Left turn signal
DMS ON/OFF Button
Red Yellow Green
Electric door lock Switch signal Key signal
GND
Black
Negative pole of power supply
RH HORN
White Purple
Right turn signal Speaker positive
27
Turn the plug: Three pin female
Wiring sequence 4.3V
Standard color Red
Function Throttle positive
GND
Black
Throttle negative
HC
White
Throttle signal
Headlight plug Five pin male
Wiring sequence LIGHT
Standard color Red
LL
Black
RL HORN NC
Green Blue Yellow
Function Headlight positive
Positive electrode of left turn signal lamp Positive pole of right turn signal
lamp
Speaker positive
–
28
Electrical Parameters
Parameter Description Supply voltage VCC Working current Headlight output
voltage Headlight output current Speaker output voltage Speaker output current
PCB substrate Power main chip MCU main chip
MIN
Typical
MAX
deviation
Unit
38
48
55
V
50
100
150
mA
VCC
400
mA
VCC
50
mA
FR-4
SL3036
CX32L003
29
SAFETY REMINDER!
1. The scooter is intended for riders older than 15 years. Do not ride the
scooter if you suffer from reduced physical, sensorial or mental capabilities.
Riders with a lack of experience or knowledge should drive carefully.
2. This electric scooter is a leisure device. But once they’re in a public
area, they’ll be seen as vehicles, subjecting to any risks faced by vehicles.
For your safety, please follow instructions in the manual and traffic laws and
regulations set forth by government and regulatory agencies.
3. At the same time, you should understand that risks cannot be entirely
avoided as others may violate traffic regulations and drive incautiously, The
faster the scooter is, the longer it takes to stop. On a smooth surface, the
scooter may slip, lose balance, and even result in a fall. Thus it is crucial
that you use caution, keep proper speed and distance, especially so when
you’re unfamiliar with the place.
30
4.Riding with high speed or a speed that is not appropriate or adequate for
the situation (bad weather conditions, bad surface conditions, or the like)
may lead into a potential loss of stability or loss of control. To reduce any
risk, you must follow all instructions in this user manual. Be careful when
folding and unfolding the product, it may fall and cause injury.
5.Check the scooter before every use. When you note loosen parts, low battery
alerts, flat tires, excessive wear, strange sounds, malfunctions and other
abnormal conditions, stop riding immediately and call for professional
support.
6.When riding a scooter, you need to hold the handle with both hands to avoid
shaking and falling down.
7.Always place the scooter on its stand on a flat and stable surface. The
scooter must be placed with the stand against the slope to prevent it from
tipping over. Never place the scooter with the front facing down the slope, as
the stand may close and tip the machine.
31
DAILY CARE AND MAINTENANCE
Cleaning and storage
If you see stains on the scooter’s body, wipe them off with a damp cloth. If
the stains won’t scrub off, put on some toothpaste, and brush them with a
toothbrush, then wipe them off with a damp cloth. If you see scratches on
plastic parts, use sandpaper or other abrasive materials to polish them.
Notes:
Do not clean the scooter with alcohol, gasoline, kerosene or other corrosive
and volatile chemical solvents to prevent dire damage. Do not wash the scooter
with a high-pressure water spray. During cleaning, make sure that the
scooter’s turned off, the charging cable is unplugged, and the rubber flap is
closed as water leakage may result in electric shock or other major problems.
When the scooter’s not in use, keep it indoors where it is dry and cool. Do
not put it outdoors for long time. Excessive sunlight, overheating and
overcooling accelerate tire aging and compromise the scooter and the battery
pack’s lifespan.
32
Maintenance:
Always charge before exhausting the battery to prolong the battery’s lifespan.
The battery pack performs better at normal temperature, and poor when it is
below 0°C. For instance, when it is below -20°C, the riding range is only half
or less at normal state. When the temperature rises, the riding range
restores.
Scooter shall be only be used with original batteries and charging of the
Scooter shall only be done by the original charging adapter supplied with the
Scooter (or any battery model or charging adapter model approved by the
manufacturer as compatible).
Do not place the battery in an environment where the ambient temperature is
higher than 50°C or lower than -20°C (e.g., do not leave the scooter or the
battery pack in a car under direct sunlight for an extended time). If the
scooter is expected to be left idle for more than 30 days, please fully charge
the battery and place it in a dry and cool place. Keep in mind to recharge it
every 30 days to protect the battery from potential damage which is beyond
limited warranty.
33
Batteries/rechargable Batteries
In accordance with the battery regulation you are legally obliged as an end
user to return all used batteries. Disposal in the regular household waste is
forbidden by law.
On the most batteries you will find the symbol which remember you about this
regulation. Beside this symbol there is usually information about the
contained heavy metal. Such heavy metals require an enviroment friendly
disposal. As an end user you are legally obliged to submit used batteries at
the appropriate collection point of your city or commercially. If you have
doubts contact your local authorities for information about a correct and
environment friendly disposal option.
Recycling Loop
Packaging material can be conveyed back to the raw material cycle. Dispose of
packaging material in accordance with legal provisions. Information can be
retrieved from the return or collections systems of your community.
34
FCC WARNING STATEMENT
FCC Warning Statement Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate
the equipment. This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: — Reorient or relocate
the receiving antenna. — Increase the separation between the equipment and
receiver. — Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected. — Consult the dealer or an
experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference. (2) This device must accept any interference received, including
interference that may cause undesired operation.
The device has been evaluated to meet general RF exposure requirement.
*For the Canada market, please refer to IC-ID related regulations.
35
WARRANTY
This product comes with a 30 day limited replacement warranty for
manufacturer’s defects. This includes defects to the motor, gyroscopic sensor
battery, etc.
The following conditions comprise the requirements and scope of our warranty
conditions: 1) The warranty does not cover over-charging, or damages due to
improperly maintaining lithium-ion battery installed in unit. The warranty
does not cover tires and other parts, which are considered consumables, parts
that break easily such as glass or plastic or defects based on normal wear and
tear. 2)The warranty will be performed in such a way that we shall decide
whether to repair the defective parts or to replace them with working parts
free of charge. EVERCROSS reserves the right to exchange the product for a
replacement product of equal value if the product sent in cannot be repaired
within a reasonable time or at a reasonable cost. 3) The warranty claim does
not apply if repairs or other work is carried out by unauthorized persons or
if our products are equipped with additional parts or accessories that are not
approved for our product. 4) Warranties that have been activated do not cause
the warranty period to be extended, nor do they trigger a new warranty period.
The warranty period for any replacement parts installed ends with the warranty
period for the entire product. 5) Any other further claims are excluded,
especially those for replacement due to damage caused to the outside of the
product, provided there is no obligatory legal liability.
EVERCROSS can refuse any service claim made that is not covered by the
warranty. Please contact support@evercross.eu for pricing and availability of
repairs, outside of warranty.
36
CONTACT
Please contact us directly if you experience any riding, maintenance, safety,
errors/faults issues with your EVERCROSS product.
E-mail Service: support@evercross.eu
official_evercross official_evercross Evercross Official EVERCROSS
https://www.evercross.eu/
37
For warranty information, Please visit us at: https://www.evercross.eu/