Rayotec Freedom Wi-Fi Thermostat Instructions

Rayotec Freedom Wi-Fi Thermostat

Product Information

Specifications:

• Product Name: Freedom Wi-Fi Thermostat
• Compatibility: Works with 2.4GHz Wi-Fi networks
• Features: Floor probe for temperature control, Wi-Fi connectivity
• Power Input: Terminals 3 and 4 for incoming power, Terminals 1 and 2 for heating mat

Product Usage Instructions

1. Heating Icon Flashing:
   This indicates a high-temperature limit issue with the floor probe. Check placement and ensure no obstructions.

2. Wi-Fi Not Pairing:

   • Ensure not to use a Wi-Fi extender/booster.
   • Use 2.4GHz Wi-Fi band, disable 5GHz if needed.
   • Check signal strength in the pairing room.

• Buttons Unresponsive:
  Check for the activated child lock icon, and deactivate by holding the down button for 5-10 seconds.

• No Display on Screen:
  Check power supply, wiring correctness, and cable connection to faceplate.

• Unable to Separate Front from Backplate:
  Ensure both screen protectors are removed, one with a tab and one without.

• Display Looks Scratched:
  Verify both screen protectors are removed; one may not have a removal tab.

Frequently Asked Questions (FAQ)

Q: What should I do if the thermostat continues to have issues after troubleshooting?
A: If issues persist, please contact customer support for further assistance.

The heating icon is flashing

• This indicates that the floor probe has reached its high-temperature limit and has stopped calling for power. If the floor is not hot then this is normally an indication that the floor probe has been placed too close to one of the heating elements and needs to be moved.
• If you have checked that the floor probe is not too close to one of the elements and the issue persists then you need to check that nothing is obstructing the heat from escaping, particularly in the area around the floor probe. Things such as flat-bottomed furniture or bean bags etc can cause the heat to get trapped underneath.

Wi-Fi not pairing

There are a few things that can cause this. Things to check are:

• Are you using a Wi-Fi extender/signal booster? The thermostats need to pair directly to the router and will not pair through an extender/booster. If you are using an extender/booster then you will need to disable this temporarily to be able to connect to the thermostat, once it is paired you can turn the repeater back on. Mesh networks are fine to use as they operate differently.
• Are you using the correct Wi-Fi band? The thermostats will not pair with 5ghz Wi-Fi so you will need to ensure you are using 2.4ghz. If you have a router that can run 5ghz and 2.4ghz you will need to turn of the 5ghz signal. Once the 5ghz is turned off try pairing it again and if it still will not connect then it is possible that the signal is still there in the background and you will need to pair the thermostat using the AP mode instead, follow the manual to do this.
• Is there enough signal in the room you are trying to pair the thermostat in? You will need to make sure you have a strong signal, if you are only getting 1 or 2 bars of signal on your mobile then it likely isn’t strong enough to pair the thermostat.

Buttons on screen unresponsive

Check that the child lock has not been activated. If it is there will be a lock icon in the bottom right of the screen. Hold the down button for 5-10 seconds to deactivate.

No display on the screen

Firstly check that the unit has power to it. If there is power, make sure the wiring is in the unit correctly, the incoming power needs to be in terminals 3 and 4 and the heating mat goes into 1 and 2. If everything is wired in correctly then check that the thin cable that goes from the unit to the faceplate is plugged in correctly and has not been damaged.

Unable to separate the front from the backplate

• The faceplate slides up from the black metal backplate and wiring terminal so it can be disconnected. To do this hold the top of the wiring terminal on the back with your fingers and apply pressure with your thumbs from the bottom upwards, you will hear a click when the unit has separated. This can be stiff when the unit is new so may need a firmer press if it is the first time.
• Ensure that you are careful when separating them to ensure you do not cause any damage to the LCD ribbon cable inside. The LCD ribbon needs to be unclipped from the board before you completely separate the unit.

The display looks like it has scratches straight out of the box

If this if the case you will need to check and make sure that you have removed both of the screen protectors. The first protector comes with a small tab in the corner to help pull it off, the 2nd screen protector does not have a tab so it is easy to miss.

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