Fix problems registering your device on the DIRECTV App
- June 8, 2024
- DirecTV
Table of Contents
If you have trouble registering your device on the DIRECTV App, make sure:
- Your mobile device and Genie receiver are connected to the same home Wi-Fi network
- You have a DIRECTV.com user ID and password
- To set the External Device on your Genie receiver to Allow (to allow Playlist sharing):
- Select Menu on your Genie remote control.
- Go to Settings > Whole-Home > External Device > External Access > Allow.
- On your mobile device in the DIRECTV App, select Register Your Device.
- You’ll see a confirmation screen and a Get Started link.
If you encounter a 100 or 212 error message during registration, try this:
- Make sure your Genie receiver and mobile device are on the same home Wi-Fi network
- Restart your receiver by pressing the red reset button
- Uninstall the DIRECTV app on your mobile device and download it again
- See steps 1 – 4 above to set your receiver to “Allow” and attempt registration again
Read User Manual Online (PDF format)
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