Onn Tablet Warranty: Coverage, Claims, and Customer Support
- June 8, 2024
- Onn
Table of Contents
The Onn Tablet Warranty provides coverage for defects in material or workmanship for a period of one year from the original date of purchase. Walmart, the manufacturer of the product, will replace any defective part with a new or refurbished one without any charge during this period. However, the customer is responsible for transportation costs and insurance charges (if applicable) to Corporate. The warranty process requires the customer to retain the original packaging or provide like packaging to facilitate the process. The warranty may be voided if the product is damaged due to insufficient packaging. The customer must receive a return authorization number (RMA#) before sending the unit in for service. The warranty extends only to defects in materials or workmanship and does not cover cosmetic damage, lost products, or accessories that have been damaged by misuse or accident. The customer support team can be contacted directly for any queries related to the warranty process. They will instruct the customer on how their claim will be processed and confirm proof of purchase before any warranty service can be provided.
Wal mart warrants this product against defects in material or workmanship for a period of one (1) year from the original date of purchase. During this period, Walmart will replace a defective part with a new or refurbished part without a charge to you. If your unit is deemed unrepairable, onn will replace the unit with a new or refurbished unit at Walmart’s sole discretion. The customer is responsible for transportation cost and insurance charges( if applicable) to Corporate. It is the customer’ s responsibility to retain original packaging or provide like packaging in order to facilitate the warranty process. Walmart will incur no liability whatsoever to provide packaging for warranty items. Should the product be damaged due to insufficient packaging, the warranty m ay be voided. You must receive a return authorization number (RMA# ) before sending the unit in for service. Service that is provided is warranted for the duration of the original warranty or 45 days whichever is greater.
Your Responsibility
It is strongly recommended to make a backup copy of the contents on your hard drive in case of operational failure. Wal mart will not be held liable for content that is on the device. Retain a copy
of the bill of sale to provide proof of purchase. The warranty extends only to defects in materials or workmanship as limited above and does not extend to a cracked screen, damaged USB or DC
port, cosmetic damage, or any other products, parts or accessories that have been lost, discarded, damaged by misuse or accident, neglect, acts of God such as lightning, voltage surges in the home,
improper installation, or serial number rendered illegible.
Please contact Customer Support directly at 866-618-7888. Hours of ope ration are from 8:00AM-to5 :00PM Monday through Friday. You will be instructed on how your claim will be processed so have information available including date of purchase, serial number and the problem with the product. Should a problem be determined to be within the limits of the warranty you will be provided with an (RMA) authorization number and instruction. Proof of purchase must be confirmed before any warranty service can be provided. Should a claim not be covered by the limited warranty, you will be asked whether you wish to have service provided for a fee.
SPECIFICATION
| Product Specifications | Details |
|---|---|
| Warranty Coverage | Defects in material or workmanship for 1 year from original |
date of purchase
Replacement| Defective part will be replaced with new or refurbished part
Transportation Costs| Customer responsible for transportation costs and
insurance charges (if applicable) to Corporate
Packaging| Customer must retain original packaging or provide like packaging
to facilitate warranty process; warranty may be voided if product is damaged
due to insufficient packaging
Return Authorization Number| Customer must receive RMA# before sending unit in
for service
Limitations| Warranty extends only to defects in materials or workmanship and
does not cover cosmetic damage, lost products, or accessories that have been
damaged by misuse or accident
Customer Support| Contact Customer Support directly at
866-618-7888 during hours of operation
from 8:00AM to 5:00PM Monday through Friday for any queries related to the
warranty process
FAQS
What does the Onn Tablet Warranty cover?
The Onn Tablet Warranty provides coverage for defects in material or workmanship for a period of one year from the original date of purchase.
What happens if a part of the tablet is defective?
Walmart, the manufacturer of the product, will replace any defective part with a new or refurbished one without any charge during the warranty period.
Who is responsible for transportation costs and insurance charges during the warranty process?
The customer is responsible for transportation costs and insurance charges (if applicable) to Corporate.
What should the customer do to facilitate the warranty process?
The customer must retain the original packaging or provide like packaging to facilitate the process.
What happens if the product is damaged due to insufficient packaging?
The warranty may be voided if the product is damaged due to insufficient packaging.
Is cosmetic damage covered under the warranty?
No, cosmetic damage is not covered under the warranty.
What should the customer do if they have any queries related to the warranty process?
The customer support team can be contacted directly for any queries related to the warranty process.
What information should the customer have available when contacting customer support for a warranty claim?
The customer should have information available including date of purchase, serial number, and the problem with the product.
What happens if a claim is not covered by the limited warranty?
If a claim is not covered by the limited warranty, the customer will be asked whether they wish to have service provided for a fee.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>