WD Warranty Policy and Limitations Information
- June 7, 2024
- WD
Table of Contents
WD Support / Warranty Services / End-User / Worldwide Warranty Policy and Limitations
Worldwide Warranty Policy and Limitations
Western Digital (“WD”) values your business and always attempts to provide you
the very best of service. No limited warranty is provided by WD unless your
WD Product (“Product”) was purchased from an authorized distributor or
authorized reseller. Distributors may sell Products to resellers who then sell
Products to end-users. Please see below for warranty information or obtaining
service. No warranty service is provided unless the Product is returned to an
authorized return center in the region (warranty regions are identified as
Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific,
India, and Thailand) where the Product was first shipped by WD, which may have
regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
For customers who purchased Products in Australia and New Zealand, please refer to this link for your warranty coverage: http://support.wdc.com/warranty/policy2.asp. All other customers, your warranty coverage is described below.
Warranty Table of Contents
- Warranty Policy
- Return Material Authorization (RMA)
- Extended Warranty
- Warranty Limitations
a) Limitation of Remedies
b) Limitation of Damages
c) No Consequential or Other Damages
d) Your Use of the Product
e) Additional Limitations on Warranty
Warranty Policy
Retail Kits that are assembled and branded by Western Digital, along with
internal drives sold as “Component Drives” (internal hard drives that WD sold
and specifically did not package as part of a Western Digital assembled and
branded retail kit), come with a limited warranty. Please refer to the
following warranty tables for basic product warranty information. Depending on
the type of sales transaction, the product warranty may differ from the
general warranty information listed below.
- Recertified Products
- USA, Canada, and Latin America
- Europe, Middle East, Africa, and India
- Asia Pacific
USA, Canada and Latin Ame rica
Prod uct | Prod uct Designator | Comp onent Drive 1 | Retail Kit |
---|
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3,
WD RE4, WD RE4-GP, WD VelociRaptor, WD RE
SAS, WD SE
| GD, SD, SB, YD, YR, YS, ADFD,
ADFS, BLFS, BLHX, BHTZ, CHTZ,
GLFS, HLFS, HLHX, HHTZ, DHTZ,
ABPS, ABYS, ABYX, AYPS, AYYS,
FBYZ, FBYX, FYPS, FYPX, FYYS,
FYYZ, FYYG, F9YZ
| 5-year| 5-year
WD VelociRaptor| WDBACN| N/A| N/A
WD XE SAS Hard Drive| BKFG, BKHG, BKFF, HKHG| 5-year| N/A
Small Office Storage Server:
WD Sentinel DS6100, DS5100| WDBWVL, WDBYVE| N/A| 1-year
WD Sentinel RX4100| WDBLVH| N/A| 3-year
WD Sentinel DX4000| WDBLGT| N/A| 3-year
WD Sentinel Drive Kit| WDBYBL, WDBBDN, WDBNSH| N/A| 3-year
NAS:
WD Red Pro| FFSX| FFSX| 5-year
WD Red 3.5-inch| EFRX| 3-year| 3-year
WD Red 3.5-inch| WD Red 3.5-inch| N/A| 3-year
WD Red 2.5-inch| JFCX, BFCX| 3-year| 3-year
Networking:
My Net Switch, My Net N600, My Net N750, My
Net N900, WD Livewire, My Net WiFi Range
Extender, My Net AC1300 Router, My Net AC
Bridge
| WDBJVC, WDBEAV, WDBAJA,
WDBWVK, WDBABY, WDBAPK,
WDBWNJ, WDBMRD
| N/A| 1-year
My Net N900 Central| WDBKSP| N/A| 2-year
Desktop Drives:
WD Purple| PURX| 3-year| 3-year
WD Black| AAEX, AALS, FAEX, FAES, FALS,
FASS, AALX, AZEX, FZEX
| 5-year| 5-year
WD Black| WDBAAZ, WDBMBE, WDBSLA| N/A| 5-year
WD Blue (WD Caviar, WD Caviar SE, WD Caviar
SE16, WD Caviar Blue)
| BB, LB, JB, PB, JD, JS, KS, KD, KS,
ABKS, AABS, AAJS, AAKS, AABB,
AAJB, AAKB, AAKX, AALX, AZEX,
AZLX, EALX, EZEX
| 2-year| 2-year
WD Blue| WD Blue| N/A| 3-year
WD Blue| WDBH2D| N/A| 2-year
WD Raptor X| AHFD| 5-year| 5-year
WD Green (WD Caviar GP, WD Caviar Green)| EACS, EADS, AACS, AADS, EARS,
EARX, EZRX, AZRX
| 2-year| 3-year
WD Green| WDBAAY| N/A| 3-year
Mobile Drives:
WD Black| BPKT, BPKX, BEKT, BEKX, BJKT| 5-year| 5-year
WD Black| WDBABD| N/A| 5-year
WD Blue| VE, UE, BEAS, BEVS, BEVE, BEVT,
KEVT, TEVT, BPVT, BPVX, JPVT,
JPVX, LPVT, LPVX, TPVT, SPCX,
LPCX, MPCK
| 2-year| 3-year
WD Blue| WDBABA, WDBABB, WDBABC,
WDBMYH
| N/A| 2-year
WD Green| NPVT| 2-year| N/A
CE Drives:
WD AV, WD AV-GP, WD AV-25| AVBS, AVJS, AVBB, AVJB, EVCS,
EURS, AVCS, AVVS, BUDT, EVVS,
JUCT, BUCT, EURX, EUCX, AUDX
| 3-year| 3-year
External Drives:
My Cloud, My Cloud Mirror, My Cloud EX2, My
Cloud EX4
| WDBCTL, WDBZVM, WDBVKW,
WDBWWD
| N/A| 2-year
WD ShareSpace™| WDA4NC| N/A| 3-year
My Passport Elite, My Passport Studio| WDML, WDMT, WDMS| N/A| 5-year
My Book for Mac, My Book VelociRaptor Duo, My
Book Thunderbolt Duo, My Book Mirror, My Book
Pro, My Book Pro II, My Book World, My Book
World II, My Book Studio, My Book Studio II, My
Book Home, My Book Office, My Book Elite, My
Book Studio, My Book Studio LX, My Book Live
| WDBYCC, WDBUWZ, WDBUPB,
WDBUSK, WDH2U, WDG1T,
WDG2TP, WDG1NC, WDH1NC,
WDG2NC, WDH2NC, WDH1Q,
WDH2Q, WDH1CS, WDH1B,
WDBAAH, WDBAAJ, WDBC3G,
WDBACH, WDBACG, WDBCPZ
| N/A| 3-year
WD Elements SE, WD Elements, WD Elements
Portable, My Book Essential, My Book Mac Edition,
My Book Premium, My Book Premium ES, My Book
Premium II
| WDBUZG, WDBU6Y, WDBBJH,
WDBABV, WDE1U, WDE1MS,
WDBAAU, WDBPCK, WDBAAR,
WDG1U, WDH1U, WDG1C,
WDG1SU, WDG2T
| N/A| 1-year
My Book, My Book Live Duo, My Book Essential,
My Book for Mac, My Book 3.0
| WDBFJK, WDBVHT, WDBAAF,
WDBACW, WDBAAG, WDBAAK,
WDBABP
| N/A| 2-year
My Passport Essential, My Passport for Mac, My
Passport Elite, My Passport Edge for Mac, My
Passport Ultra, My Passport Slim, My Passport Air
| WDME, WDMEA, WDBAAC, WDBKKF, WDBGCH, WDBJBH, WDBMWV,
WDBZFP, WDBPGC, WDBLNP,
WDBJNZ, WDBGMT, WDBPDZ,
WDBBLW, WDBWDG, WDBZYL,
WDBLUZ
| N/A|
3-year2
My Passport Studio| WDBAAE, WDBALG, WDBK8A,
WDBS8P, WDBGJA, WDBU4M
| N/A| 3-year
My Passport, My Passport Essential, My Passport
Essential SE, My Passport for Mac, My Passport
AV, My Passport SE for Mac, My Passport Edge, My
Passport Enterprise
| WDBY8L, WDBBEP, WDBKXH,
WDBAAA, WDBACY, WDBABM,
WDBAAB, WDBBXV, WDBL1D,
WDBABS, WDBABW, WDBK6Z,
WDBHEZ
| N/A| 2-year
Home Entertainment:
WD TV, WD TV Mini, WD TV Live, WD TV Live Plus,
WD TV Live Streaming, WD TV Live Hub, WD TV
Play
| WDAVN, WDBABF, WDBAAL,
WDBAAN, WDBN80, WDBABX,
WDBG3A, WDBABZ, WDBGST,
WDBHG7, WDBMBA, WDBHZM
| N/A| 1-year
My DVR Expander eSATA Edition, My DVR
Expander USB Edition, My Book AV eSATA, My
Book AV-TV
| WDG1S, WDH1S, WDBACS, WDBGLG| N/A| 1-year
My Book AV DVR Expander| WDBABT| N/A| 2-year
Solid State Storage| | |
WD SiliconDrive CF| 3xxxx| N/A| 5-year
WD SiliconDrive II CF| 45xx, 46xx, 48xx| N/A| 5-year
WD SiliconDrive A100| 71xx| N/A| 5-year
WD SiliconDrive U100| 49xx| N/A| 5-year
Accessories:| | |
WD Nomad| WDBGRD0000NBK| N/A| 2-year
Europe , Middle East, Africa and India
Prod uct| Prod uct Designator| Comp onent Drive 1| Retail Kit
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD
RE3, WD RE4, WD RE4-GP, WD VelociRaptor,
WD RE SAS, WD SE
| GD, SD, SB, YD, YR, YS, ADFD, ADFS,
BLFS, BLHX, BHTZ, CHTZ, GLFS, HLFS,
HLHX, HHTZ, DHTZ, ABPS, ABYS, ABYX,
AYPS, AYYS, FBYZ, FBYX, FYPS, FYPX,
FYYS, FYYZ, FYYG, F9YZ
| 5-year| 5-year
WD VelociRaptor| WDBACN| N/A| 5-year
WD XE SAS Hard Drives| BKFG, BKHG, BKFF| 5-year| N/A
Small Office Storage Server:
WD Sentinel DS6100, DS5100| WDBWVL, WDBYVE| N/A| 2-year
WD Sentinel RX4100| WDBLVH| N/A| 3-year
WD Sentinel DX4000| WDBLGT| N/A| 3-year
WD Sentinel Drive Kit| WDBYBL, WDBBDN, WDBNSH| N/A| 3-year
NAS:
WD Red Pro| FFSX| 5-year| 5-year
WD Red 3.5-inch| EFRX| 3-year| 3-year
WD Red 3.5-inch| WDBMMA| N/A| 3-year
WD Red 2.5-inch| JFCX, BFCX| 3-year| 3-year
Networking:
My Net Switch, My Net N600, My Net N750, My
Net N900, My Net N900 Central, WD Livewire,
My Net WiFi Range Extender, My Net AC1300
Router, My Net AC Bridge
| WDBJVC, WDBEAV, WDBAJA, WDBWVK,
WDBKSP, WDBABY, WDBAPK, WDBWNJ,
WDBMRD
| N/A| 2-year
Desktop Drives:
WD Purple| PURX| 3-year| 3-year
WD Black| AAEX, AALS, FAEX, FAES, FALS, FASS,
AALX, AZEX, FZEX
| 5-year| 5-year
WD Black| WDBAAZ, WDBMBE, WDBSLA| N/A| 5-year
WD Blue (WD Caviar, WD Caviar SE, WD Caviar
SE16, WD Caviar Blue)
| BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
AABS, AAJS, AAKS, AABB, AAJB, AAKB,
AAKX, AALX, AZEX, AZLX, EALX, EZEX
| 2-year| 2-year4
WD Blue| WDBAAV, WDBAAW, WDBAAX| N/A| 3-year
WD Blue| WDBH2D| N/A| 2-year
WD Raptor X| AHFD| 5-year| 5-year
WD Green (WD Caviar GP, WD Caviar Green)| EACS, EADS, AACS, AADS, EARS, EARX,
EZRX, AZRX
| 2-year| 3-year
WD Green| WDBAAY| N/A| N/A
Mobile Drives:
WD Black| BPKT, BPKX, BEKT, BEKX, BJKT| 5-year| 5-year
WD Black| WDBABD| WDBABD| 5-year
WD Blue| VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT,
TEVT, BPVT, BPVX, JPVT, JPVX, LPVT,
LPVX, TPVT, SPCX, LPCX, MPCK
| 2-year|
N/A3
WD Blue| WDBABA, WDBABB, WDBABC, WDBMYH| N/A| 2-year
WD Green| NPVT| 2-year| N/A
WD AV, WD AV-GP, WD AV-25| AVBS, AVJS, AVBB, AVJB, EVCS, EURS,
AVCS, AVVS, BUDT, EVVS, JUCT, BUCT,
EURX, EUCX, AUDX
| 3-year| 3-year
External Drives:
My Cloud, My Cloud Mirror, My Cloud EX2, My
Cloud EX4
| WDBCTL, WDBZVM, WDBVKW,
WDBWWD
| N/A| 2-year
WD ShareSpace™| WDA4NC| N/A| 3-year
My Passport Elite, My Passport Studio| WDML, WDMT, WDMS| N/A| 5-year
My Book for Mac, My Book VelociRaptor Duo,
My Book Thunderbolt Duo, My Book Mirror, My
Book Pro, My Book Pro II, My Book World, My
Book World II, My Book Studio, My Book Studio
II, My Book Home, My Book Office, My Book
Elite, My Book Studio, My Book Live
| WDBYCC, WDBUWZ, WDBUPB, WDBUSK,
WDH2U, WDG1T, WDG2TP, WDG1NC,
WDH1NC, WDG2NC, WDH2NC,
WDH1Q, WDH2Q, WDH1CS, WDH1B,
WDBAAH, WDBAAJ, WDBC3G, WDBACG,
WDBCPZ
| N/A| 3-year
WD Elements SE, WD Elements, WD Elements
Portable, My Book, My Book Essential, My Book
Mac Edition, My Book Premium, My Book
Premium ES, My Book Premium II
| WDBUZG, WDBU6Y, WDBBJH, WDBAAR,
WDBJRH, WDE1U, WDE1MS, WDG1U,
WDH1U, WDG1C, WDG1SU, WDG2T
| N/A| 2-year
My Book, My Book Live Duo, My Book
Essential, My Book for Mac, My Book 3.0
| WDBFJK, WDBVHT, WDBAAF, WDBACW,
WDBAAG, WDBAAK, WDBABP
| N/A| 2-year
My Passport Essential, My Passport for Mac,
My Passport Elite, My Passport Studio, My
Passport Edge for Mac, My Passport Ultra, My
Passport Slim, My Passport Air
| WDME, WDMEA, WDBAAC, WDBAAE,
WDBKKF, WDBGCH, WDBJBH, WDBALG,
WDBK8A, WDBS8P, WDBMWV, WDBZFP,
WDBPGC, WDBLNP, WDBJNZ, WDBGMT,
WDBPDZ, WDBBLW, WDBWDG, WDBZYL,
WDBLUZ, WDBGJA, WDBU4M
| N/A| 3-year
My Passport, My Passport Essential, My
Passport Essential SE, My Passport for Mac, My
Passport AV, My Passport SE for Mac, My
Passport Studio, My Passport Edge, My
Passport Enterprise
| WDBAAA, WDBAAB, WDBABM, WDBABS,
WDBABW, WDBACY, WDBBEP, WDBBXV,
WDBFBW, WDBEMM, WDBHEZ, WDBK6Z,
WDBKXH, WDBL1D, WDBY8L, WDBZZZ
| N/A| 2-year
Home Entertainment:
WD TV, WD TV Mini, WD TV Live, WD TV Live
Plus, WD Elements Play, WD TV Live Hub, WD
TV Play
| WDAVP, WDBABG, WDBAAM, WDBAAN,
WDBAAP, WDBKH2, WDBREC, WDBGXT, WDBACC, WDBNLC, WDBACA, WDBSKR,
WDBMBA, WDBHZM
| N/A| 2-year
My DVR Expander eSATA Edition, My DVR
Expander USB Edition, My Book AV eSATA, My
Book AV-TV
| WDG1S, WDH1S, WDBACS, WDBGLG| N/A| 2-year
My Book AV DVR Expander| WDBABT| N/A| 2-year
Solid State Storage
WD SiliconDrive CF| 3xxxx| N/A| 5-year
WD SiliconDrive II CF| 45xx, 46xx, 48xx| N/A| 5-year
WD SiliconDrive A100| 71xx| N/A| 5-year
WD SiliconDrive U100| 49xx| N/A| 5-year
Accessories:| | |
WD Nomad| WDBGRD0000NBK| N/A| 2-year
Asia Pacific
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD
RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD
RE SAS, WD SE
| GD, SD, SB, YD, YR, YS, ADFD, ADFS,
BLFS, BLHX, BHTZ, CHTZ, GLFS, HLFS,
HLHX, HHTZ, DHTZ, ABPS, ABYS,
ABYX, AYPS, AYYS, FBYZ, FBYX, FYPS,
FYPX, FYYS, FYYZ, FYYG, F9YZ
| 5-year| N/A
WD XE SAS Hard Drives| BKFG, BKHG, BKFF| 5-year| N/A
Small Office Storage Server:
WD Sentinel DS6100, DS5100| WDBWVL, WDBYVE| N/A| 1-year
WD Sentinel RX4100| WDBLVH| N/A| 3-year
WD Sentinel DX4000| WDBLGT| N/A| 3-year
WD Sentinel Drive Kit| WDBYBL, WDBBDN, WDBNSH| N/A| 3-year
NAS:
WD Red Pro| FFSX| 5-year| 5-year
WD Red 3.5-inch| EFRX| 3-year| 3-year
WD Red 3.5-inch| WDBMMA| N/A| 3-year
WD Red 2.5-inch| JFCX, BFCX| 3-year| 3-year
Networking:
My Net Switch| WDBJVC| N/A| 1-year
My Net N600, My Net N750, My Net N900, My
Net N900 Central, WD Livewire, My Net WiFi
Range Extender, My Net AC1300 Router, My Net
AC Bridge
| WDBEAV, WDBAJA, WDBWVK, WDBKSP,
WDBABY, WDBAPK, WDBWNJ,
WDBMRD
| N/A| 3-year
Desktop Drives:
WD Purple| PURX| 3-year| 3-year
WD Black| AAEX, AALS, AALX, AZEX, FAEX, FAES,
FALS, FASS, FZEX
| 5-year| N/A
WD Blue (WD Caviar, WD Caviar SE, WD Caviar
SE16, WD Caviar Blue)
| BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
AABS, AAJS, AAKS, AABB, AAJB, AAKB,
AAKX, AALX, AZEX, AZLX, EALX, EZEX
| 2-year|
N/A3
WD Blue| WDBAAX| N/A| 3-year
WD Raptor X| AHFD| 5-year| N/A
WD Green (WD Caviar GP, WD Caviar Green)| EACS, EADS, AACS, AADS, EARS,
EARX, EZRX, AZRX
| 2-year| N/A
WD Green| WDBAAY| WDBAAY| 3-year
Mobile Drives:
WD Black| BPKT, BPKX, BEKT, BEKX, BJKT| 5-year| N/A
WD Blue| VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT,
TEVT, BPVT, JPVT, LPVT, TPVT
| 2-year|
N/A3
WD Blue| WDBABC| N/A| 3-year
WD Green| NPVT| 2-year| N/A
CE Drives:
CE Drives:| AVBS, AVJS, AVBB, AVJB, EVCS, EURS,
AVCS, AVVS, BUDT, EVVS, JUCT,
BUCT, EURX, EUCX, AUDX
| 3-year| N/A
External Drives:| | |
My Cloud, My Cloud Mirror, My Cloud EX2, My
Cloud EX4
| WDBCTL, WDBZVM, WDBVKW,
WDBWWD
| N/A| 2-year
WD ShareSpace™| WDA4NC| N/A| 3-year
My Book Pro, My Book Pro II| WDG1T, WDG2TP| N/A|
5-year2
My Passport Elite, My Passport Studio| WDML, WDMT, WDMS| N/A| 5-year
My Book VelociRaptor Duo, My Book
Thunderbolt Duo, My Book Mirror, My Book
World, My Book World II, My Book Studio, My
Book Studio II, My Book Mac Edition, My Book
Essential, My Book Home, My Book Office, My
Book Elite, My Book Studio, My Book Live, My
Book Live Duo
| WDBUWZ, WDBUPB, WDBUSK, WDH2U,
WDG1NC, WDH1NC, WDG2NC,
WDH2NC, WDH1Q, WDH2Q, WDH1U
,WDH1CS, WDH1B, WDBAAH,
WDBAAJ, WDBC3G, WDBACG,
WDBVHT, WDBCPZ
| N/A| 3-year
My Book, My Book Essential, My Book Premium
Edition, My Book Premium ES, My Book Premium
Edition II
| WDBFJK, WDG1U, WDG1C, WDG1SU,
WDG2T
| N/A|
3-year2
My Book Essential, My Book for Mac, My Book
3.0
| WDBYCC, WDBAAF, WDBACW,
WDBAAG
| N/A| 3-year
WD Elements SE, WD Elements, WD Elements
Portable
| WDBUZG, WDBU6Y, WDBBJH, WDBABV,
WDE1U, WDE1MS, WDBAAR
| N/A|
3-year5
My Passport Essential, My Passport for Mac, My
Passport Elite, My Passport Studio, My Passport
Edge, My Passport Edge for Mac, My Passport
Ultra, My Passport Slim, My Passport Air
| WDME, WDMEA, WDBAAC, WDBAAE,
WDBK8A, WDBALG, WDBKKF,
WDBGCH, WDBK6Z, WDBJBH,
WDBMWV, WDBZFP, WDBPGC,
WDBLNP, WDBJNZ, WDBGMT,
WDBPDZ, WDBBLW, WDBWDG,
WDBZYL, WDBLUZ, WDBGJA, WDBU4M
| N/A|
3-year2
My Passport, My Passport Essential, My
Passport Essential SE, My Passport for Mac, My
Passport AV, My Passport SE for Mac
| WDBY8L, WDBBEP, WDBKXH, WDBAAA,
WDBACY, WDBABM, WDBAAB,
WDBBXV, WDBL1D, WDBABS, WDBABW
| N/A| 3-year
Home Entertainment:
Home Entertainment:| WDAV, WDBAAM, WDBAAN, WDBAAP,
WDBABF, WDBABG, WDBGXT,
WDBHG7, WDBMBA, WDBHZM
| N/A| 1-year
WD Elements Play, WD TV Live Hub| WDBACB, WDBACC, WDBNLC,
WDBMCE, WDBABZ, WDBACA
| N/A| 3-year
My DVR Expander eSATA, My DVR Expander
USB, My Book AV eSATA, My Book AV DVR
Expander, My Book AV-TV
| WDG1S, WDH1S, WDBACS, WDBABT,
WDBGLG
| N/A| 3-year
Solid State Storage
WD SiliconDrive CF| 3xxxx| N/A| 5-year
WD SiliconDrive II CF| 45xx, 46xx, 48xx| N/A| 5-year
WD SiliconDrive A100| 71xx| N/A| 5-year
WD SiliconDrive U100| 49xx| N/A| 5-year
Accessories:
WD Nomad| WDBGRD0000NBK| N/A| 2-year
Thailand Only
WD Blue (WD Caviar, WD Caviar SE, WD Caviar
SE16, WD Caviar Blue)
| BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
AABS, AAJS, AAKS, AABB, AAJB, AAKB,
AAKX, AALX, AZEX, AZLX, EALX, EZEX
| 3-year| N/A
WD Green (WD Caviar GP, WD Caviar Green)| EACS, EADS, AACS, AADS, EARS,
EARX, EZRX, AZRX
| 3-year| N/A
WD Blue| VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT,
TEVT, BPVT, JPVT, LPVT, TPVT, JPVX,
SPCX, BPVX, LPCX, LPVX
| 3-year| N/A
Frequently Asked Questions
1 Any Non-Kitted Hard Drive sold to Authorized WD Distributors.
2 Effective for products purchased since March 1st, 2007.
3 Effective for products purchased since August 1st, 2007. Drives purchased
previously have 1-year warranty.
4 Effective for products purchased since March 1st, 2007. Drives purchased
previously have 2-year warranty.
5 Effective for products purchased since October 1st, 2007. Drives purchased
previously have 1-year warranty.
† Warranties may vary in regions that belong to the European Union
Note:
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt from an authorized distributor or
authorized reseller and extends only for the period of time set forth in the
Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to
establish the commencement date of this warranty. To verify the warranty of
your Product and update your purchase date (if required), please use our
online Warranty Status Check service. In the United States, some states do not
allow limitations on how long implied warranties last, so the above limitation
may not apply to you.
Please refer to your Product manual for a statement of your limited warranty.
A Product manual can be obtained from your authorized distributor or reseller
or the WD website.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED
WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING
THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES
DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be
repaired. All products are tested and determined to meet WD’s stringent
quality standards before they are sold as recertified. Please note that some
recertified items may have marks, scratches, or other slight signs of wear.
All recertified products carry manufacturer’s limited warranty of 6 months.
Return Material Authorization (RMA)
No Product may be returned directly to WD without first contacting WD for a
Return Material Authorization (“RMA”) number. If it is determined that the
Product may be defective, you will be given an RMA number and instructions for
Product return. An unauthorized return, i.e. one for which an RMA number has
not been issued, will be returned to you at your expense. Authorized returns
are to be shipped prepaid and insured to the address on the RMA in an
approved shipping container Your original box and packaging materials should
be kept for storing or shipping your Product. If upon inspection of your
returned Product WD suspects fraud or deems such Product to be counterfeit,
WD may, in its sole discretion, confiscate such Product or take such other
actions as it deems necessary. To request an RMA, please click here.
Extended Warranty
Customers can purchase an extended warranty on eligible WD products with less
than a 3-year warranty. The maximum warranty period for these products,
including any warranty extension, cannot be longer than 3 years from the date
of purchase. Extended warranty is currently available for purchase online
Warranty Limitations
WD’s limited warranty provides that, subject to the following limitations,
each Product will be free from defects in material and workmanship and will
conform to WD’s specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR
REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole
discretion. WD shall have a reasonable time after determining that a defective
Product exists to repair or replace a defective Product. WD’s replacement
Product under its limited warranty will be manufactured from new and
serviceable used parts. WD’s warranty applies to repaired or replaced Products
for the balance of the applicable period of the original warranty or ninety
days from the date of shipment of a repaired or replaced Product, whichever is
longer.
Limitation of Damages
WD’S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD
CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE
LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT
LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF
THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL,
CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF
RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST
PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE
INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN
CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM
A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY
INJURY OF A PERSON. IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS
ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
- The product was stolen from WD.
- The asserted defect:
- is not present,
- cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
- is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
- The Product was not sold to you as new.
- The product was not used in accordance with Western Digital specifications and instructions.
- The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).
Additional Limitations on Warranty
Western Digital’s warranty does not cover Products which have been received
improperly packaged, altered, or
physically damaged. Products will be inspected upon receipt. You can view
additional examples of the warranty
limitations below by clicking on the available links.
Packaging
Improperly packaged
Non-qualified shipping container
Alterations
Counterfeit label(s)
Customer added jumper wires
Incorrect PCBA/HDA pair
Labels have been switched:
1. True Western Digital label on non-Western Digital drive
2. True Western Digital label on different capacity Western Digital Drive
Labels exhibit tampering
Label missing standard printing such as UL or capacity
Missing barcode or top cover label
No tape seal – (non-authorized data recovery sticker)
Serial number on top cover does not match barcode on end
Western Digital labels or breather filter holes obscured by customer applied
stickers
Damage
Broken pins on connector
Connector(s) are damaged, cracked, missing or broken
Cracked components on the circuit board
Dented base casting
Torn or punctured tape seal
Dented top cover
Deep scratch
Loose, damaged, or missing screws
Lifted or punctured servo clock hole (SCSI)
Missing servo clock hole (SCSI)
Missing PCBA (Circuit Board)
Obscured breather filter holes
Punctured at servo writer access port
Punctured inspect pivot seal
Scratch exposing copper trace
Stripped mounting hole threads
If an alphabetic character appears after the Product date code (example: 05
Apr 99 X), the Product has been re-certified and may not be subject to the
terms of WD’s warranty as it applies only to products sold as new.
Copyright© 2001 – 2014 Western Digital Corporation, All rights reserved.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
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