Razer Product Warranty Information
- June 7, 2024
- Razer
Table of Contents
LIMITED PRODUCT WARRANTY (“Limited Warranty”)
Limited Warranty. Razer warrants the Product to be free from defects in
materials and workmanship (subject to the terms set forth herein) when used
normally in accordance with the official documentation for the applicable
Warranty Period from the date of retail purchase. If the Product is or
contains a rechargeable battery, Razer does not provide any warranties for the
battery life, as all rechargeable batteries can be expected to lose charging
capacity over time and this is not considered a defect. Your actual battery
life will vary depending on the conditions in which it is used.
Exclusions and Limitations. This Limited Warranty does not cover:
a. software, including (without limitation)
(i) the operating system and software added to the Razerbranded hardware
products through our factory-integration system,
(ii)third-party software, or
(iii)the reloading of software, software configurations, or any data files;
b. non-Razer branded products and accessories, even if packaged and sold with
the Product;
c. problems with and/or damage to the Product caused by using accessories,
parts, or components not made byRazer;
d. damage caused by service (including upgrades and expansions) performed by
anyone who is notofficially acting as an employee, representative or
sub-contractor of Razer;
e. claims to arise from any unacceptable use or care of the Product, including
(without limitation) misuse, abuse, negligence, unauthorized modification or
repair, unauthorized commercial use, or any operation of the Product outside
Razer’s recommended parameters;
f. claims arising from external causes, including (without limitation),
accidents, acts of God, liquid contact, fire or earthquake; g. Products with
a serial number or date stamp that has been altered, obliterated, or removed;
h. Products for which Razer will not receive payment; or
i. cosmetic damage, minor cosmetic abnormalities (including minor pixel
abnormalities), and normal wear and tear, including (without limitation),
scratches, dents, and chips.
Razer does not warrant that the operation of the Product will be uninterrupted
or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED
WITH THE PRODUCT ARE PROVIDED “AS IS”. You assume the entire risk as to the
quality, performance, accuracy, and effect of such items, and should any prove
defective, you, and not Razer, assume the entire cost of all necessary
servicing or repair.
Remedies under this Limited Warranty. If an eligible claim on the Limited
Warranty is received by Razer within the applicable Warranty Period, Razer
will (at its sole option) either: (a) repair the Product or the defective
parts at no charge, using new or refurbished replacement parts; (b) provide
online Razer Store vouchers of a value equivalent to the retail purchase price
of the Product; or (c) exchange the Product with a Product that is new or
which has been manufactured from new or serviceable used parts and is at least
functionally equivalent to the original Product. Goods presented for repair
may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. Razer reserves
the sole right to determine whether a claim is eligible and/or whether the
Product is defective. Where the Product is an “end of life” Product model,
Razer may (at its sole option) exchange the Product with a functionally
equivalent substitute model from Razer’s current Product range. Razer has the
sole option to provide any other type of remedy in addition to or in
substitution of the aforesaid remedies. Repaired or exchanged Products shall
be warranted free from defects for a period of ninety (90) days after the date
of repair or exchange (as the case may be), or for the remainder of the
original Warranty Period, whichever is longer.
Entire Limited Warranty. ALL IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE
DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY
OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above limitation may
not apply to you. This Limited Warranty gives you specific legal rights, and
you may also have other rights which vary by jurisdiction. No Razer supplier,
dealer, agent, or employee is authorized to alter or extend the terms of this
Limited Warranty or to make any representation whatsoever. Razer reserves the
right to amend the terms of this Limited Warranty at any time without notice.
Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT
WILL RAZER BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL,
INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (OTHER THAN PERSONAL
INJURY DAMAGES), HOWEVER, CAUSED REGARDLESS OF THE THEORY OF LIABILITY,
ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN
IF RAZER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL
RAZER’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing
limitations will apply even if any warranty or remedy provided under this
Agreement fails of its essential purpose. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. Help Resources. Before lodging a
claim on the Limited Warranty, please review the online help resources at
www.razersupport.com. If the Product is
still not functioning properly after making use of these resources, please
contact Razer through www.razersupport.com
or your authorized distributor or dealer. You may be required to assist with
the diagnosis process to verify and ascertain any issues which you may be
facing with the Product. Service options, parts availability, and response
times may vary depending on the country in which the Limited Warranty claim is
lodged. How to make a Limited Warranty claim.
IF YOU PURCHASED THE PRODUCT FROM A RAZER RESELLER, PLEASE CONTACT THE
RAZER RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your Razer
reseller is in the United States or Canada, they will only assist you with
your warranty claim for 30 days from the date of your purchase, please follow
the steps below if it has been more than 30 days from the date of your
purchase. If you are unable to return the Product to the Razer reseller for
whatever reason, or if you have purchased the Product directly from Razer at
www.razerzone.com, then please follow the steps below:
a. Go to www.razersupport.com/email to obtain a Return Merchandise Authorization Number (“RMA Number”)
and Razer support address.
b. Note the RMA Number in a visible place on the outside of the package.
c. Enclose a Valid Proof of Purchase and the reason for the return inside the
package. Please visit
www.razerzone.com/warranty for examples of
Valid Proof of Purchase.
d. Send the Product with an RMA Number and Valid Proof of Purchase to the
Razer support address provided by Razer customer support.
DO NOT SEND RAZER ANY PRODUCT WITHOUT A VALID RMA NUMBER.
We advise that you select a method of shipping that is traceable (eg. UPS,
DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne
by the person making the claim (including any shipping and handling charges
in returning the Product to Razer, as well as any applicable customs, duties
or taxes in relation to the claim). If the Product is validly returned under
the terms of this Limited Warranty, Razer will be responsible for postage
expenses for shipping the Product back to you (but not any customs charges,
duties, or taxes). You are responsible for ensuring that the Product is
properly packaged and will bear the full risk of loss or damage for any
Product that is returned improperly packaged. Risk of loss or damage in the
returned Product only passes to Razer when the roduct is received by Razer
and Razer shall not be responsible for items lost in transit to us. In the
event that the procedure herein is not followed, Razer reserves the right to
accept the delivery of the Product on such terms that it may determine at its
sole discretion.
Returns Not Covered by this Limited Warranty. If Razer receives a Product from
you that does not meet the requirements of this Limited Warranty, including
(but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not
accompanied by a valid Proof of Purchase, (c) is no longer covered under the
Warranty Period, or (d) does not have a defect covered by this Limited
Warranty, you may be responsible for an assessment fee, return shipping and
handling fees, and other reasonable fees as may be required by Razer prior to
the Product being returned to you.
Software/Data Backup. Repair of the Product may result in loss of data.
It is solely your responsibility to complete a backup of all existing data,
software, and programs on the Product before returning the Product or
receiving technical assistance services from Razer (including telephone
support). RAZER WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA,
SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under no circumstances will
Razer be responsible for any loss of data, software, or programs, even if
Razer technicians have attempted to assist you with your backup, recovery or
similar services. Any such assistance is beyond the scope of this Limited
Warranty. Following service under this Limited Warranty, your Product may be
returned to you as configured when originally purchased, subject to applicable
updates. You will be responsible for reinstalling all other data, software and
programs.
Consumer Law. This Limited Warranty gives you specific legal rights, and
you may have other rights that vary by your country, province or state, as
applicable. Other than as permitted by law, Razer does not exclude, limit or
suspend other rights you may have. For a full understanding of your rights,
you should consult the laws of your country, province or state, as applicable.
General. This Limited Warranty applies only to the original purchaser of
the Product and is nontransferable. This Limited Warranty is only valid in the
country where originally purchased. If the Product was shipped internationally
by an authorized reseller, the country of original purchase is the shipping
point of the reseller. This Limited Warranty is governed by and construed
under the laws of the country in which the original Product purchase took
place. No Razer reseller, agent, distributor, or employee is authorized to
make any modification, extension or addition to this Limited Warranty. If any
term of this Limited Warranty is held to be illegal or unenforceable, the
legality or enforceability of the remaining terms shall not be affected or
impaired.
How long is my Limited Warranty?
You are eligible for Limited Warranty support for the following periods of
time commencing upon the date of retail purchase of your Product (“Warranty
Period”):
Razer Systems 1 year
Razer Phone and Phone Accessories 1 year
Razer Mice 2 years
Razer Keyboards and Keypads 2 years
Razer Headsets, Earphones and Earbuds 2 years
Razer Wireless Mouse and Mat Bundles 2 years
Razer Mouse Mats 1 year
Razer Speaker Systems 1 year
Razer Controllers 1 year
Razer Routers 1 year
All new Products will have the Warranty Periods listed above, subject to
applicable local law. Certain “end of life”, sell-out, or discontinued
Products may have a shorter Warranty Period; this will be clearly marked at
the time of purchase and the given Warranty Period will be stated at that
time. Refurbished products purchased from Razer.com will have the lesser of a
1 year warranty period or the warranty period as stated above. Refurbished
products not purchased from Razer.com will have a 90 day warranty period. If
you are uncertain whether your Product is eligible for Limited Warranty
support, please contact our support team for clarification here.
Please note that third-party products may be covered by the product
manufacturer’s warranty and these warranty terms are exclusively provided by
the product manufacturer. Razer does not offer a warranty for third-party
products. If you need product or warranty support with your third-party
product, please contact the product manufacturer. Please consult the product
documentation provided by the product manufacturer for details.
If you are uncertain whether your Product is eligible for Limited Warranty
support, please contact our support team for clarification here.
- If you have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.
** Products purchased prior to October 1st, 2018 maintain the original 1-year warranty (keyboards with mechanical switches maintain original 2-year warranty).
* Warranty period for Razer Firefly HyperFlux is 2 years.
** Products purchased prior to October 1st, 2018 maintain the original 6-month warranty.
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