Fitness Smartwatch FAQ

BLUETOOTH

BLUETOOTH CONNECTION KEEPS DISCONNECTING __

• Check if the smart band is too far from your smartphone. If the distance is 7 meters, the connection will be reduced or completely disconnected
• Wearing metal jewelry will interfere with the bluetooth connection
• If the bluetooth connection is abnormal, disable the bluetooth connection and reconnect.
• If your smartphone is set to power save mode, the bluetooth will be disabled and the connection with the smart band will be lost. If this happens, set up your smartphone to regular power mode and connect again

BLUETOOTH CONNECTION KEEPS DISCONNECTING __

• Check if the smart band is too far from your smartphone. If the distance is 7 meters, the connection will be reduced or completely disconnected
• Wearing metal jewelry will interfere with the bluetooth connection
• If the bluetooth connection is abnormal, disable the bluetooth connection and reconnect.
• If your smartphone is set to power save mode, the bluetooth will be disabled and the connection with the smart band will be lost. If this happens, set up your smartphone to regular power mode and connect again

BLUETOOTH DATA SYNCHRONIZATIONS TAKES TOO LONG OR IS UNSUCCESSFUL __

• If bluetooth is enabled and connected to your smartphone, please refer to the questions above
• To sync the data with VeryFitPro, you need to be on the homepage
• Drag down the page to force a new synchronization
• If the bluetooth connections disconnects or times out, try again.

MOBILE APP & FEATURES

WHY IS THE WRIST LIFT FEATURE NOT WORKING? __

• Taking into account the use of your unconscious wrist-lift, such a as stretching your arm during sleep, we have a partial restriction on this feature. When the smart fitness band is down, twist the wrist so that the screen can be lit up normally.
• It is recommended that you try more times to grasp the best angle of your wrist lift.

MESSAGE ALERTS AND REMINDERS ARE NOT WORKING __

• Open the VeryFitPro app and open the smart reminder function. Enable the call notification option. On iOS you need to allow access to the bluetooth.
• The device will only receive current time call and text reminders.
• If this feature is disabled, reminders will not be displayed on your smart fitness band.

WHAT VERSION OF VERYFITPRO DO I USE? HOW DO I KNOW IF IT IS COMPATIBLE

WITH MY SMARTPHONE? __

• For a better experience, please download the latest version of VeryFitPro. This can be found on the Apps Store or Google Play
• Make sure your smartphone meets the following requirements:
  • Android 4.4 and above
  • iOS 7.0 and above

HOW DO I USE THE REMOTE PHOTOSHOOT FUNCTION? __

• You can locate your smartphone at a distance and control the camera using your smart fitness band
• Make sure the smart band is connected and binded with the VeryFitPro app on your smart phone
• When enabling this features, make sure you grant permission to invoke the system camera features

HOW DO I ENABLE CALLER ID REMINDERS? __

• Make sure your smart fitness band and your smartphone are connected and bound with VeryFitPro
• Currently the Fitness RX supports hang up, however it does not support dialing or answering calls
• Once the reminders has been enabled, the phone number will automatically appear on the screen.

WHAT REMINDERS CAN I SET UP FOR MY DEVICE? __

• For a full list of reminders you can allow on your device please see theUser Manual

HOW LONG DOES IT TAKE TO SHOW CALL ALERTS AND/OR VIBRATE ON MY SMART

BAND? __

• Your smart fitness band will notify you of any incoming calls after 3 seconds. You can change the call reminder times on the VeryFitPro app as needed.

CAN I CHANGE WHEN MY SMART BAND NOTIFIES ME OF NEW CALLS? __

• The number of calls to be notified cannot be modified
• The call reminder feature is set to vibrate until the call is connected or hung up. You can also use the touch screen of the device to stop the vibration.

MY SMART BAND IS NOT SHOWING ANY REMINDERS OR ALERTS __

• Make sure your bluetooth is enabled and the smart band is connected to your smartphone
• Make sure the VeryFitPro (in the background)
• If the problem continues, please restart your device and try binding to the smart band again.

WHY IS THE WEATHER NOT UPDATING? __

• Please make sure your smart band is connected to your smartphone
• Make sure the weather feature is enabled on the VeryFitPro app
• Make sure the location service is enabled for the VeryFitPro app and your GPS service is turned on on your smartphone
• If for any reason the smart band disconnects from your smartphone, the weather data will not be updated. Please check the bullet points above to fix this issue.

WATERPROOF

WHAT IS IP67 WATERPROOF? __

• IP67 refers to the safety level of the mobile phone industry. It defines the protective capability of a product against liquid and solid particles.
• The two digit number that follows the IP represents the dust level, and the second number represents the waterproof grade such as IP67, with 6 levels of dust-proof, and 7 level waterproof protection.

IS MY DEVICE WATERPROOF? CAN I USE IT WHEN SHOWERING? __

• The Microtella smart fitness band comes with IP67 waterproof technology.
• You can use up to 1 meter deep for up to 30 mins.
• Yes, you can use the device while bathing.

DATA SYNC

HOW LONG DOES IT TAKE TO SYNCHRONIZE THE DATA TO MY SMARTPHONE? WHAT IF

IT FAILS? __

• Your data will be synchronized with VeryFitPro automatically. This should take between 10-20 seconds.
• To force a synchronization, open the VeryFitPro app and drag down the screen. This will force a new synchronization. The percentage will be displayed on the screen.
• If it fails to synchronize, disable the bluetooth and re enable. Try to force a new synchronization as explained above.

DO I NEED TO HAVE THE SMART BAND AND SMARTPHONE CONNECTED AT ALL TIMES?

__

• No, the smart band will record the data and store it until the next synchronization occurs. You do not need to carry your smartphone at all time.
• Please keep in mind if you decide you use the GPS, you need to have your phone with you since the smart tracker uses the GPS on your phone.
• The data will be synchronized to the VeryFitPro the next time they connect.

WHAT FACTORS AFFECT THE RESULTS OF MY HEART RATE DATA? __

• The non-standard way of wearing will affect the measurement of heart rate signals, such as incomplete fit caused by arm swing or any movement, arm raise, wear too tight, or anything that will affect the blood circulation.
• To correctly measure the your heart rate, please relax and stay still.
• NOTE: Differences in skin color, hair, tattoos, and scars may also affect the heart rate signals when worn correctly.

ACTIVITY RESULTS

CAN MY FITNESS BAND STORE ACTIVITY DATA EVEN WHEN MY PHONE IS NOT

CONNECTED? HOW LONG DOES THE DATA STORE FOR? __

• The MICROTELLA Smart Band can store up to 7 days of continuous days. The information will be synchronize once the smart band connects with your smartphone.
• Any data that has already been synchronized to the VeryFitPro app will be store in the cloud. If the phone is replaced, as los as the previous VeryFitPro account  is set up on the new phone, all your data will be migrated to the new smartphone.

WHY DOES MY SMART FITNESS BAND NOT COUNT MY STEPS WHEN I START WALKING?

__

• In order to reduce the error of the smart fitness band, the initial value is set to 10. When the real-time steps is greater than 10, the real number will be displayed on the screen. This data will be stored after 30 steps are achieved.

MY STEP COUNT IS NOT ACCURATE, HOW DO I FIX IT? __

• Generally speaking when you get your device and install the app, you must be honest and accurate to fill out the information including sex, height, weight, age. These factors do not directly affect the acceleration sensor data captured, but affects the algorithm operation, resulting in inaccurate count.
• In addition, your swing arm posture, stride, body shape, road surface, uphill or downhill walk will affect the value of the steps total count.

DEVICE FEATURES

WHY IS THERE A GREEN LIGHT ON THE BOTTOM OF THE DEVICE? __

• The green light at the bottom of the smart fitness band is the sensors used to monitor the heart rate. If you open the app and try to get a heart rate reading, the light will glow. If you
• If you choose manual monitoring, the green light from the sensors will not automatically glow.

CHARGING & SETUP

HOW DO I CHARGE THE SMART FITNESS BAND? __

• Remove the smart fitness tracker from the band. For more details on how to do this please see theUser Manual
• To charge the device, plug the smart fitness tracker into a USB. The charging progress will be displayed on the screen.
• Keep in mind that it takes about 1-2 hours to fully charge and the normal usage is approximately 7 days. This might change depending on usage.

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