Troubleshooting your Wireless Network Connection on VIZIO TV’s
- June 7, 2024
- Vizio
Table of Contents
Troubleshooting your Wireless Network Connection on VIZIO TV’s
Here are some basic troubleshooting steps we recommend if you are having problems with your VIZIO Smart HDTV. Click on one of the Below options for instructions on how to troubleshoot your wireless network connection.
Unable to Connect to your Wireless Network:
- What type of network are you trying to connect to?
- Guest or Shared Networks – If you are trying to connect to a Guest Network or a Shared Network such as a College Dorm, Hotel, Hospital, or any other network that requires a username or password be entered through a browser you may need to contact the Network Administrator to have the device connected. These networks usually require a login- and since the TV does not have a browser a network admin will need to authorize the TV’s Mac Address (Which can be found in the TV’s menu under System > System Information)
- Wireless Hotspots – If you are trying to connect to a wireless mobile hotspot (Like the ones provided by cell phone companies) be aware that the signal strength can vary depending on the cellular signal. VIZIO cannot guarantee the connection will stay as strong or stable as if you are connecting through a traditional home network with router and modem.
- Personal Network – VIZIO recommends connecting through a personal network as this is the most common type of connection.
- Check to see if you internet connection is currently working.
- Go to another device connected to your internet (like a computer, tablet, gaming system, or even another smart TV) and pull up a web page. If that device is also having issues, your internet may be experiencing an outage, we’d recommend contacting your ISP.
- Verify you are using the correct password / wireless key.
- Passwords are case sensitive (capital letters must be capitalized & lower case letters must be in lower case).
- Make sure that you are entering any special character Like $, #, *, <, &.
- Ensure this is your ‘Network’ password, and not a password to log in to you computer or an email account.
- If you are at all unsure about your password- it may be written on the bottom or back of your router as the ‘Network Key’ or ‘Password’.
- Power cycle your router.
- Unplug the routers power cord from the outlet or the back of the router, whichever is easier to unplug, and then remove any battery backup the router may have. If you are unsure of which cable is the power cord trace the cords connected to the outlet/power strip/surge protector until you find the one connected to the router and unplug it.
- Once the power cord and battery backup (varies from router to router) are removed, slowly count to 10 then reconnect the power cord and battery backup.
- Reset your TV to Factory Defaults.
- Press the Menu button on the VIZIO Remote.
- Highlight and Select the System option (may be labeled ‘Help’ on some older models)
- Highlight and Select Reset & Admin then Reset TV to Factory Defaults or Clear Memory(Factory Default)
If you are still unable to see your wireless network please Click Here to contact a VIZIO support representative or _ Click Here_ to request service for your television.
Connected To Network but Not Working As Expected.
- What type of network are you trying to connect to?
- Guest or Shared Networks – If you are trying to connect to a Guest Network or a Shared Network such as a College Dorm, Hotel, Hospital, or any other network that requires a username or password be entered through a browser you may need to contact the Network Administrator to have the device connected. These networks usually require a login- and since the TV does not have a browser a network admin will need to authorize the TV’s Mac Address (Which can be found in the TV’s menu under System > System Information)
- Wireless Hotspots – If you are trying to connect to a wireless mobile hotspot (Like the ones provided by cell phone companies) be aware that the signal strength can vary depending on the cellular signal. VIZIO cannot guarantee the connection will stay as strong or stable as if you are connecting through a traditional home network with router & modem.
- Personal Network – VIZIO recommends connecting through a personal network as this is the most common type of connection.
- Verify other devices are able to connect and be used in the same location.
- If you’re experiencing issues with your wireless internet, we’ll need to rule out any environmental issues or interference that could be causing issues.
- Get another device like a laptop computer, tablet, gaming system, or streaming device, and bring it to the same location as the TV.
- If the new device works properly in the same location as the TV, we know the TV should also be able to connect and work fine. (For best results- try doing the same thing. If you’re having trouble streaming Netflix on the TV, try streaming it on your other device.)
- If the new device also has trouble connecting- it may point to a signal issue. We’d recommend contacting your router manufacturer.
- Power cycle your router.
- Unplug the routers power cord from the outlet or the back of the router, whichever is easier to unplug, and then remove any battery backup the router may have. If you are unsure of which cable is the power cord trace the cords connected to the outlet/power strip/surge protector until you find the one connected to the router and unplug it.
- Once the power cord and battery backup (varies from router to router) are removed, slowly count to 10 then reconnect the power cord and battery backup.
- Reset your TV to Factory Defaults.
- Press the Menu button on the VIZIO Remote.
- Highlight and Select the System option (may be labeled ‘Help’ on some older models)
- Highlight and Select Reset & Admin then Reset TV to Factory Defaults or Clear Memory(Factory Default)
If you are still unable to see your wireless network please Click Here to contact a VIZIO support representative or Click Here to request service for your television.
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