AMANA Electric Range Instruction Manual
- June 7, 2024
- Amana
Table of Contents
ELECTRIC RANGE
USER INSTRUCTIONS
THANK YOU for purchasing this high-quality product. If you should experience a
problem not covered in TROUBLESHOOTING, please visit our website at
www.amana.com for additional information. If you still
need assistance, call us at
1-800-843-0304.
You will need your model and serial number located on the upper-right corner
of the front frame.
RANGE SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your
appliance. Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and
others.
All safety messages will follow the safety alert symbol and either the word
“DANGER” or “WARNING.” These words mean:
DANGER
You can be killed or seriously injured if you don’t immediately follow
instructions.
WARNING
You can be killed or seriously injured if you don’t follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
The Anti-Tip Bracket
The range will not tip during normal use. However, the range can tip if you apply too much force or weight to the open door without the anti-tip bracket fastened down properly.m,
WARNING
Tip-Over Hazard
A child or adult can tip the range and be killed.
Verify the anti-tip bracket has been properly installed and engaged per
installation instructions.
Re-engage anti-tip bracket if range is moved.
Do not operate range without anti-tip bracket installed and engaged.
Failure to follow these instructions can result in death or serious burns to
children and adults.
To verify the anti-tip bracket is installed and engaged:
• Slide range forward.
• Look for the anti-tip bracket securely attached to floor or wall.
• Slide range back so rear range foot is under anti-tip bracket.
• See installation instructions for details.
State of California Proposition 65 Warnings:
WARNING : This product contains one or more chemicals known to the State
of California to cause cancer.
WARNING : This product contains one or more chemicals known to the State
of California to cause birth defects or other reproductive harm.
IMPORTANT SAFETY INSTRUCTIONS
WARNING : To reduce the risk of fire, electrical shock, injury to persons, or damage when using the range, follow basic precautions, including the following:
-
WARNING: TO REDUCE THE RISK OF TIPPING OF THE RANGE, THE RANGE MUST BE SECURED BY PROPERLY INSTALLED ANTI- TIP DEVICES. TO CHECK IF THE DEVICES ARE INSTALLED PROPERLY, SLIDE RANGE FORWARD, LOOK FOR ANTI-TIP BRACKET SECURELY ATTACHED TO FLOOR OR WALL, AND SLIDE RANGE BACK SO REAR RANGE FOOT IS UNDER ANTI-TIP BRACKET.
-
CAUTION : Do not store items of interest to children in cabinets above a range or on the backguard of a range – children climbing on the range to reach items could be seriously injured.
-
Proper Installation – Be sure the range is properly installed and grounded by a qualified technician.
-
Never Use the Range for Warming or Heating the Room.
-
Do Not Leave Children Alone – Children should not be left alone or unattended in area where the range is in use.
They should never be allowed to sit or stand on any part of the range. -
Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the range.
-
User Servicing – Do not repair or replace any part of the range unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
-
Storage in or on the Range – Flammable materials should not be stored in an oven or near surface units.
-
Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
-
Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
-
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
-
Use Proper Pan Size – The range is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
-
Never Leave Surface Units Unattended at High Heat Settings – Boilover causes smoking and greasy spillovers that may ignite.
-
Make Sure Reflector Pans or Drip Bowls Are in Place –Absence of these pans or bowls during cooking may subject wiring or components underneath to damage.
-
Protective Liners – Do not use aluminum foil to line surface unit drip bowls or oven bottoms, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
-
Glazed Cooking Utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for range-top service without breaking due to the sudden change in temperature.
-
Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
-
Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.
-
Do Not Cook on Broken Cooktop – If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
-
Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.
-
Use Care When Opening Door – Let hot air or steam escape before removing or replacing food.
-
Do Not Heat Unopened Food Containers – Build-up of pressure may cause container to burst and result in injury.
-
Keep Oven Vent Ducts Unobstructed.
-
Placement of Oven Racks – Always place oven racks in desired location while oven is cool. If rack must be moved while oven is hot, do not let potholder contact hot heating element in oven.
-
DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACES OF OVEN – Heating elements may be hot even though they are dark in color. Interior surfaces of an oven become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact heating elements or interior surfaces of oven until they have had sufficient time to cool. Other surfaces of the appliance may become hot enough to cause burns – among these surfaces are oven vent openings and surfaces near these openings, oven doors, and windows of oven doors. For self-cleaning ranges –
-
Do Not Clean Door Gasket – The door gasket is essential for a good seal. Care should be taken not to rub, damage, or move the gasket.
-
Do Not Use Oven Cleaners – No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven.
-
Clean Only Parts Listed in Manual.
-
Before Self-Cleaning the Oven – Remove broiler pan and other utensils.
For units with ventilating hood – -
Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on hood or filter.
-
When flam being foods under the hood, turn the fan on.
SAVE THESE INSTRUCTIONS
COOKTOP USE
This manual covers several different models. The range you have purchased may have some or all of the items listed. The locations and appearances of the features shown here may not match those of your model.
Cooktop Controls
The control knobs can be set to anywhere between High and Low. Push in and turn to setting. On some models, the surface cooking area locator shows which element is turned on. Use the following chart as a guide when setting heat levels.
SETTING | RECOMMENDED USE |
---|---|
HIGH | ■ Start food cooking. |
■ Bring liquid to a boil.
Medium-High Between
Medium and HIGH| ■ Hold a rapid boil.
■ Quickly brown or sear food.
Medium (6)| ■ Maintain a slow boil.
■ Fry or sauté foods.
■ Cook soups, sauces and gravies.
Medium Low Between
Medium and LOW| ■ Stew or steam food.
■ Simmer.
LOW| ■ Keep food warm.
■ Melt chocolate or butter.
Coil Elements and Burner Bowls
Coil elements should be level for optimal cooking results. Burner bowls, when
clean, reflect heat back to the cookware. They also help catch spills.
Cookware should not extend more than 1/2″ (1.3 cm) over the coil element. If
cookware is uneven or too large, it can produce excess heat, causing the
burner bowl to change color. For more information, see the “General Cleaning”
section.
■ Starting in June 2018 Whirlpool is equipping this product with new temperature-limiting coils pursuant to the updated standards in UL858. These new coils may vary cooking times compared to your old cooktop, e.g., a slightly longer time to boil large volume of water.
NOTE : Before removing or replacing coil elements and burner bowls, make
sure they are cool and the control knobs are in the Off position.
To Remove:
1. Push in the edge of coil element toward the receptacle. Then lift it
enough to clear the burner bowl.
2. Pull the coil element straight away from the receptacle.
3. Lift out the burner bowl.
To Replace:
1. Line up openings in the burner bowl with the coil element receptacle.
2. Holding the coil element as level as possible, slowly push the coil
element terminal into the receptacle.
3. When the terminal is pushed into the receptacle as far as it will go, push
down the edge of the coil element opposite the receptacle.
Home Canning
When canning for long periods, alternate the use of elements between batches. This allows time for the most recently used areas to cool.
- Center the canner on the element. Canners should not extend more than 1/2″ (1.3 cm) beyond the element.
- Do not place canner on 2 elements at the same time.
- For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance.
Cookware
IMPORTANT : Do not leave empty cookware on a hot surface cooking area,
element or surface burner.
Ideal cookware should have a flat bottom, straight sides and a well-fitting
lid, and the material should be of medium-to-heavy thickness.
Rough finishes may scratch the cooktop or grates. Aluminum and copper may be
used as a core or base in cookware. However, when used as a base they can
leave permanent marks on the cooktop or grates.
Cookware material is a factor in how quickly and evenly heat is transferred,
which affects cooking results. A nonstick finish has the same characteristics
as its base material. For example, aluminum cookware with a nonstick finish
will take on the properties of aluminum.
Cookware with nonstick surfaces should not be used under the broiler.
Use the following chart as a guide for cookware material characteristics.
COOKWARE | CHARACTERISTICS |
---|---|
Aluminum | ■ Heats quickly and evenly. |
■ Suitable for all types of cooking.
■ Medium or heavy thickness is best for
Cast iron| ■ Heats slowly and evenly.
■ Good for browning and frying.
■ Maintains heat for slow cooking.
Ceramic or Ceramic glass| ■ Follow manufacturer’s instructions.
■ Heats slowly, but unevenly.
■ Ideal results on low to medium heat settings.
Copper| ■ Heats very quickly and evenly.
Earthenware| ■ Follow manufacturer’s instructions.
■ Use on low heat settings.
Porcelain enamel-on-steel or cast iron| ■ See stainless steel or cast iron.
Stainless steel| ■ Heats quickly, but unevenly.
■ A core or base of aluminum or copper on stainless steel provides even
heating.
OVEN USE
Odors and smoke are normal when the oven is used the first few times, or when
it is heavily soiled.
IMPORTANT: The health of some birds is extremely sensitive to the fumes given
off. Exposure to the fumes may result in death to certain birds. Always move
birds to another closed and well-ventilated room.
Oven Temperature Control
IMPORTANT : Do not use a thermometer to measure oven temperature because
opening the oven door and element or burner cycling may give incorrect
readings.
The oven provides accurate temperatures; however, it may cook faster or slower
than your previous oven.
To Set Oven Temperature:
Push in and turn oven control knob to desired temperature setting.
Aluminum Foil
IMPORTANT : To avoid permanent damage to the oven bottom finish, do not
line the oven bottom with any type of foil or liner.
■ For best cooking results, do not cover entire rack with foil because air
must be able to move freely.
■ To catch spills, place foil on rack below dish. Make sure foil is at least
1/2″ (1.3 cm) larger than the dish and that it is turned up at the edges.
Positioning Racks and Bakeware
IMPORTANT: To avoid permanent damage to the porcelain finish, do not place
food or bakeware directly on the oven door or bottom.
Racks
■ Position racks before turning on the oven.
■ Do not move racks with bakeware on them.
■ Make sure racks are level.
To move a rack, pull it out to the stop position, raise the front edge, then
lift out. Use the following illustration and chart as a guide.
FOOD | RACK POSITION(S)* |
---|---|
Large roasts, turkeys, angel food, bundt cakes, quick breads, pies | 1 or 2 |
Yeast breads, casseroles, meat and Poultry | 2 |
Cookies, biscuits, muffins, cakes | 2 or 3 |
*On models with the CleanBake feature, foods may be placed on a lower rack position.
BAKEWARE
Hot air must be able to circulate around food to cook evenly, so allow 2″ (5 cm) of space around bakeware and oven walls. Use the following chart as a guide.
NUMBER OF PAN(S) | POSITION ON RACK |
---|---|
1 | Center of rack. |
2 | Side by side or slightly staggered. |
3 or 4 | Opposite corners on each rack. Make sure that no bakeware piece is |
directly over another.
Bakeware
The bakeware material affects cooking results. Follow manufacturer’s
recommendations and use the bakeware size recommended in the recipe. Use the
following chart as a guide.
BAKEWARE/RESULTS | RECOMMENDATIONS |
---|
Light-colored aluminum
■ Light golden crusts
■ Even browning| ■ Use temperature and time recommended in recipe.
Dark aluminum and other bakeware with dark, dull and/or nonstick finish
■ Brown, crisp crusts| ■ May need to reduce baking temperatures slightly.
■ Use suggested baking time.
■ For pies, breads and casseroles, use temperature recommended in recipe.
■ Place rack in center of oven.
Insulated cookie sheets or baking pans
■ Little or no bottom Browning| ■ Place in the bottom third of oven.
■ May need to increase baking time.
Stainless steel
■ Light, golden crusts
■ Uneven browning| ■ May need to increase baking time.
Stoneware/Baking stone
■ Crisp crusts| ■ Follow manufacturer’s instructions.
Ovenproof glassware, ceramic glass or ceramic
■ Brown, crisp Crusts| ■ May need to reduce baking temperatures slightly.
Meat Thermometer
A meat thermometer is not supplied with this appliance. Follow manufacturer’s directions for using a meat thermometer. On models without a temperature probe, use a meat thermometer to determine whether meat, poultry and fish are cooked to the desired degree of doneness. The internal temperature, not appearance, should be used to determine doneness.
Oven Vent
The oven vent releases hot air and moisture from the oven, and should not be blocked or covered. Blocking or covering the oven vent will cause poor air circulation, affecting cooking and cleaning results. Do not set plastics, paper or other items that could melt or burn near the oven vent.
Baking and Roasting
Before baking and roasting, position the racks according to the “Positioning
Racks and Bakeware” section. When roasting, it is not necessary to wait for
the oven to preheat before putting food in, unless recommended in the recipe.
To Bake or Roast:
- Push in and turn the oven control knob to the desired temperature setting. The Oven Heating light will turn on and remain on until the oven reaches the set temperature.
- Place food in oven. The bake element will turn on and off to maintain cooking temperature. The Oven Heating light will turn on and off with the element.
- Turn oven control knob to OFF when finished.
Broiling
Broiling uses direct radiant heat to cook food. Changing the temperature when broiling allows more precise control. The lower the temperature, the slower the cooking. Thicker cuts and unevenly shaped pieces of meat, fish and poultry may cook better at lower broiling temperatures.
- For best results, use a broiler pan and grid. They are designed to drain juices and help avoid spatter and smoke. If you would like to purchase a broiler pan, one may be ordered. See “Assistance or Service” section to order.
- For proper draining, do not cover the grid with aluminum foil. The bottom of the pan may be lined with aluminum foil for easier cleaning.
- Trim excess fat to reduce spattering. Slit the remaining fat on the edges to avoid curling.
- Pull out oven rack to stop position before turning or removing food. Use tongs to turn food to avoid the loss of juices. Very thin cuts of fish, poultry or meat may not need to be turned.
- After broiling, remove the pan from the oven when removing the food. Drippings will bake onto the pan if left in the heated oven, making cleaning more difficult.
Before broiling, position rack according to the Broiling Chart. It is not necessary to preheat the oven before putting food in unless recommended in the recipe.
To Broil:
- Position food on grid in the broiler pan then place it in the center of the oven rack.
- Close the door.
- Push in and turn oven control knob to BROIL.
- After broiling, turn the oven control knob to OFF.
BROILING CHART
For best results, place food 3″ (7 cm) or more from the broil element. Times
are guidelines only and may need to be adjusted for individual foods and
tastes. Recommended rack positions are numbered from the bottom (1) to the
top (5). For diagram, see the “Positioning Racks and Bakeware” section.
FOOD | RACK POSITION | COOK TIME (in minutes) Side 1 | Side 2 |
---|
Steak
1″ (2.5 cm) thick medium-rare medium well-done
| 4
4
4| 14-15
15-16
18-19| 7-8
8-9
9-10
Ground meat patties 3/4″ (2 cm) thick well-done| 4| 13-14| 7-8
Pork chops 1″ (2.5 cm) thick| 4| 20-22| 10-11
Ham slice, precooked 1/2″ (2.5 cm) thick| 4| 8-10| 4-5
Frankfurters| 4| 5-7| 3-4
Lamb chops 1″ (2.5 cm) thick| 4| 14-17| 8-9
Chicken bone-in pieces boneless breasts| 3
4| 17-20
11-16| 17-20
11-16
Fish Fillets ¼-½” (0.6-1.25 cm) Thick| 4| 8-10| 4-5
Fish Steaks3/4-1″ (2-2.5 cm) thick| 4| 16-18| 8-9
RANGE CARE
General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and the oven and
cooktop are cool. Always follow label instructions on cleaning products.
Soap, water, and a soft cloth or sponge are suggested first unless otherwise
noted.
EXTERIOR PORCELAIN ENAMEL SURFACES
Food spills containing acids, such as vinegar and tomato, should be cleaned as
soon as the entire range is cool. These spills may affect the finish.
Cleaning Method:
- Glass cleaner, mild liquid cleaner or nonabrasive scrubbing pad: Gently clean around the model and serial number plate because scrubbing may remove numbers.
- Affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included): See “Assistance or Service” section to order.
COOKTOP CONTROLS
To avoid damage to the cooktop controls, do not use steel wool, abrasive
cleansers or oven cleaner.
To avoid damage, do not soak knobs.
When replacing knobs, make sure knobs are in the OFF position.
On some models, do not remove seals under knobs.
Cleaning Method:
■ Warm, soapy water:
Pull knobs straight away from control panel to remove.
CONTROL PANEL
To avoid damage to the control panel, do not use abrasive cleaners, steel-wool
pads, gritty washcloths or abrasive paper towels.
Cleaning Method:
- Glass cleaner and soft cloth or sponge: Apply glass cleaner to soft cloth or sponge, not directly on panel.
- Affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included): See “Assistance or Service” section to order.
COIL ELEMENTS
Do not clean or immerse in water. Soil will burn off when hot.
For more information, see the “Coil Elements and Burner Bowls” section.
Cleaning Method:
- Damp cloth: Make sure control knobs are off and elements are cool.
BURNER BOWLS
Cleaning Method:
Chrome burner bowls
Wash frequently in warm, soapy water. (It is not recommended to wash chrome
bowls in a dishwasher). A mild abrasive cleaner and a plastic scrubber can be
used to remove stubborn stains. For heavily soiled bowls, place an ammonia-
soaked paper towel on the stains and allow to soak for a short time, then
gently scrub with a plastic scrubber.
Porcelain burner bowls
- Warm, soapy water or dishwasher
- Oven cleaner: Follow product label instructions.
- Gas Grate and Drip Pan Cleaner (not included): See the “Assistance or Service” section to order.
OVEN DOOR EXTERIOR
Cleaning Method:
- Glass cleaner and paper towels or nonabrasive plastic scrubbing pad: Apply glass cleaner to soft cloth or sponge, not directly on panel.
- Affresh ® Kitchen and Appliance Cleaner (not included): See the “Assistance or Service” section to order.
OVEN CAVITY
Oven cleaner: Follow product label instructions.
Food spills should be cleaned when oven cools. At high temperatures, foods
react with porcelain, and staining, etching, pitting or faint white spots can
result. On some models, the oven door can be removed. See the “Oven Door”
section first.
Cleaning Method:
- Steel-wool pad
OVEN AND ROASTING RACKS
Cleaning Method:
- Steel-wool pad
BROILER PAN AND GRID (on some models)
Cleaning Method:
Wash in warm sudsy water. (It is not recommended to wash the chrome grid in a
dishwasher.)
A mild abrasive cleaner and a plastic scrubber can be used to remove stubborn
stains.
For heavily soiled bowls, place an ammonia-soaked paper towel on the stains
and allow to soak for a short time, then gently scrub with a plastic scrubber.
Porcelain enamel only
- Warm soapy water or dishwasher
- Oven cleaner: Follow product label instructions.
Oven Light
The oven light is a standard 40 W maximum appliance bulb. Before replacing, make sure the oven and cooktop are cool and the control knobs are in the Off position.
To Replace Oven Light:
1. Unplug range or disconnect power.
2. Remove screw and clip to release bulb protector in the back of the oven.
3. Turn bulb counterclockwise to remove from socket.
4. Replace bulb and bulb protector. Place clip over the bulb protector and
screw into place.
5. Plug in range or reconnect power.
Oven Door
For normal range use, it is not suggested to remove the oven door. However, if
removal is necessary, make sure the oven is off and cool. Then, follow these
instructions. The oven door is heavy.
To Remove:
1. Open the oven door. Insert hinge pins, included with your range, into both
hinge hangers. Do not remove the pins while the door is removed from the
range.
2. Grasp the door on the sides with your fingers on the front of the door and your thumbs on the inside surface.
3. Pull door straight up, then toward you. Do not remove hinge pins until the
door is replaced on the range.
To Replace:
1. Grasp the door on the sides with your fingers on the front of the door and
your thumbs on the inside surface.
2. Hold oven door so that the top edge of each door slot is horizontal.
Insert door hinge into the hinge slots.
3. Tilt top of door toward range. Insert bottom door hinge notch down onto
front frame edge.
4. Open the door completely and remove the hinge pins. Save hinge pins for
future use.
5. Close the door slowly to assure door side panel clearance and proper hinge
engagement.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate | Cooktop will not operate |
---|
■ Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
| ■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.
Excessive heat around cookware on cooktop | Results not what expected |
---|
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or
surface burner. Cookware should not extend more than 1/2″ (1.3 cm) outside the
cooking area.| ■ Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■ Is the range level?
Level the range. See the Installation Instructions.
■ Are baked items too brown on the bottom?
Decrease oven temperature 10° F to 30°F (5°C to 15°C).
■ Are crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
■ Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the proper length of time being used?
Increase baking or roasting time.
■ Is the proper temperature set?
Increase temperature 25°F (15°C).
■ Has the oven door been opened while cooking?
eeking into the oven while cooking releases oven heat and can result in longer
cooking times.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See “Cookware” section.
■ Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■ Is the range level?
Level the range. See the Installation Instructions.
■ On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.
Oven will not operate
■ Is the oven temperature knob set correctly?
See “Oven Temperature Control” section.
Oven indicator lights flash
■ Do the OVEN HEATING indicator lights flash?
See “Assistance or Service” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It
may save you the cost of a service call. If you still need help, follow the
instructions below.
When calling, please know the purchase date and the complete model and serial
number of your appliance. This information will help us to better respond to
your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you use only
factory-specified replacement parts. Factory specified replacement parts will
fit right and work right because they are made with the same precision used to
build every new Amana® appliance.
To locate factory-specified replacement parts in your area, call us or your
nearest designated service center.
In the U.S.A.
For assistance, installation or service call Amana® Appliances toll free:
1-800-843-0304.
Our consultants provide assistance with:
- Features and specifications on our full line of appliances.
- Installation information.
- Use and maintenance procedures.
- Accessory and repair parts sales.
- Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
- Referrals to local dealers, repair parts distributors, and service companies. Amana designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.
To locate the Amana designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Amana®
Appliances with any questions or concerns at:
Amana Customer Service
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Broiler Pans: www.amana.com/broilerpan
Additional Accessories:
www.amana.com/cookingaccessories
AMANA® MAJOR APPLIANCE LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY
SERVICE.
Please have the following information available when you call the Customer
eXperience Center:
■ Name, address, and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase, including dealer or retailer name and address
IF YOU NEED SERVICE:
- Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit producthelp.amana.com.
- All warranty service is provided exclusively by our authorized Amana Service Providers. In the U.S. and Canada, direct all requests for warranty service to:
Amana Customer eXperience Center
In the U.S.A., call 1-800-843-0304.
In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized Amana
dealer to determine whether another warranty applies.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Amana brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Amana”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased or, at its sole discretion, replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Amana designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.
WHAT IS NOT COVERED
- Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator, or installation instructions.
- In-home instruction on how to use your product.
- Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes, or correction of household electrical or plumbing (e.g., house wiring, fuses, or water inlet hoses).
- Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation solutions).
- Defects or damage caused by the use of non-genuine Amana parts or accessories.
- Conversion of products from natural gas or propane gas.
- Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not approved by Amana.
- Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration, or modification of the appliance.
- Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes, unless such damage results from defects in materials and workmanship and is reported to Amana within 30 days.
- Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments including, but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.
- Food or medicine loss due to product failure.
- Pickup or delivery. This product is intended for in-home repair.
- Travel or transportation expenses for service in remote locations where an authorized Amana servicer is not available.
- Removal or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim, decorative panels, flooring, cabinetry, islands, countertops, drywall) that interfere with servicing, removal, or replacement of the product.
- Service or parts for appliances with original model/serial numbers removed, altered, or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Amana makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Amana or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES: EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. AMANA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
W11256486B
®/™ ©2018. All rights reserved.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>