APC Smart-UPS Rack-Mount Instruction Manual

: June 7, 2024
: APC

APC Smart-UPS Rack-Mount Instruction Manual

Rack-Mount 1U

General Information

Important Safety Messages

SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the equipment before attempting to install, operate, service or maintain the UPS. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a
procedure.

The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

Warning Icon The addition of this symbol to a Warning or Caution product safety label indicates that a hazard exists that can result in injury and product damage if the instructions are not followed.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

DANGER
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury

Product Handling Guidelines

<18 kg <40 lb
18-32 kg 40-70 lb
32-55 kg 70-120 lb
55 kg >120 lb

Safety and General Information

Adhere to all national and local electrical codes.
All wiring must be performed by a qualified electrician.
Changes and modifications to this unit not expressly approved by APC could void the warranty.
This UPS is intended for indoor use only.
Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
The battery typically lasts for three to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
Replace the battery immediately when the UPS indicates battery replacement is necessary.
The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs), in a rack.
Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the XLBPs.
Always install peripheral equipment above the UPS in rack-mount configurations.
Additional safety information can be found in the Safety Guide supplied with this unit.

Product Description

The APC by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The UPS helps to provide protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to acceptable levels or the batteries are completely discharged.

This user manual is available on the enclosed Documentation CD. Download the latest version (if any) of the user manual from the APC by Schneider Electric web site, www.apc.com

Specifications

For additional specifications, refer to the APC by Schneider Electric Web site at www.apc.com

Weight Specifications	UPS + Battery Pack	Battery Pack
24 kg (53 lb)	10.5 kg (23 lb)

Temperature

| Operating| 0° to 40° C (32° to 104° F)
Storage|

-15° to 45° C (5° to 113° F) charge UPS battery every six months

Battery

CAUTION :
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

Replace the battery at least every 5 years.
Replace the battery immediately when the UPS indicates battery replacement is necessary.
Replace battery at the end of its service life.
Replace batteries with the same number and type of batteries as originally installed in the equipment.
Replace the battery immediately when the UPS indicates a battery over temperature condition, or UPS internal overtemperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.
Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when installing additional battery packs or replacing the battery module(s)

Failure to follow these instructions could result in equipment damage and minor or moderate injury.

Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.

Maintenance free, sealed lead acid

| UPS model| Replacement Battery Pack
---|---|---

SMT1200RMJ1U
SMT1500RM1U
SMT1500RMI1U

|

APCRBC88J
APCRBC88
APCRBC88

|

Replace used batteries with APC by Schneider Electric approved batteries.
To order a replacement battery go to the APC by Schneider Electric Web site, www.apc.com.
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.

Product Overview

Front panel features

Battery
Battery connector
Display interface
Bezel

Rear panel features

Circuit breaker/Overload protection
UPS input
Controlled outlet group 1
Controlled outlet group 2
RJ45 connector – serial UPS monitoring port
USB port
SmartSlot for optional accessory card
1200/1500 VA 100/120 Vac

1500 VA 230 Vac

Installation

For UPS installation information, refer to the Smart-UPS 1200/1500 VA 100/120/230 Vac Rack-Mount 1U Installation Guide that is included with the UPS. The Installation Guide is also available on the Documentation CD included with the UPS and on the APC by Schneider Electric Web site, www.apc.com.

Operation

Connect Equipment

CAUTION: RISK OF ELECTRIC SHOCK

Adhere to all local and national electrical codes.
Wiring should be performed by qualified electrician.
Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in minor or moderate injury.

Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

Connect equipment to the outlets on the rear panel of the UPS.
Connect the UPS to the building utility power. Connect the UPS to a two pole, three wire, grounded source only.
To use the UPS as a MASTER ON/OFF switch, turn on equipment that is connected to the UPS.
To turn on the UPS and all connected equipment press the ON/OFF button on the front panel of the UPS.
Refer to “Switched Outlet Groups” on page 12 for information on switched outlet group configuration.

Outlet type and location may vary.
Connect Equipment
Rear panel features

Serial port: Connect a computer to use power management software.

USB port: Connect a computer to use power management software.

Display Panel

Overview

Online LED
On Battery LED
Alert LED
Replace Battery LED
UP/DOWN arrow buttons
Display screen
ENTER button
UPS ON/OFF button
ESCAPE button

Display interface operation

Press either the ESC or ENTER buttons to access the main menu.
Use the UP/DOWN arrow buttons to scroll through menu options.
Press ENTER to view sub menus. Scroll through the list of options.
Press ENTER to select an option. Press ESCAPE to exit a sub menu and return to a main menu.

Menu overview

The display interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu options is made during initial installation and can be changed at any time using the Configuration menu.

Standard menus are the most commonly used menus. The default screen shows Load and Battery Capacity bar graphs.

The Advanced menus include more status information and additional sub menus. The default screen shows scrolling status information.

Note: Actual menu screens may differ by model and firmware revision.

Main Menu Display Description Logs Last 10 transfer events (if applicable)About Model identification

Main Menu| Display Description| Standard Option| Advanced Option
---|---|---|---

Status
* Advanced menu Status items displayed as scrolling information

| Operating mode| x| x
Efficiency| x| x
Load power (W)| x| x
Load power (VA)| x| x
Load amperage| –| x
Load energy meter| –| x
Battery charge state%| x| x
Battery runtime| x| x
Battery voltage| x| x
Battery temperature| –| x
Input voltage and frequency| x| x
Output voltage and frequency| x| x
Last transfer reason| x| x
Last UPS self test result| x| x
Outlet group status| –| x
NMC IP address (if applicable)| –| x
Control| UPS control| –| x
Outlet Group control| –| x
Configuration| Language| x| x
Output voltage setting (if applicable)| –| x
Power quality| x| x
Menu type| x| x
Audible alarms| x| x
Display mode| x| x
Sensitivity| –| x
Low voltage transfer points| –| x
High voltage transfer points| –| x
Low battery alert threshold| –| x
Automatic self test interval| –| x
Battery install date| x| x
Reset energy meter| –| x
Enter set-up wizard| –| x
Perform firmware update (UPS output must be off)| –| x
Reset to factory defaults| x| x
Outlet group configuration| –| x
NMC configuration (if applicable)| –| x
Test & Diagnostics| UPS self test| x| x
UPS alarms test| x| x
UPS calibration test| x| x
Standard Option| Advanced Option
–| x
Last 10 alert events (if applicable)| –| x
x| x
Part number| x| x
Serial number| x| x
UPS manufacture date| x| x
Replace battery part number| x| x
Battery install date| x| x
Replace battery date| x| x
UPS firmware revision| x| x

NMC Information – part/serial/version numbers/manufacture date/MAC address/ firmware revision (if applicable)

| | x

Configuration

UPS Settings

Start up settings

At initial start up use the Setup Wizard to configure the following settings.

Function	Factory Default	Options	Description

Language

| English|

English
French
German
Spanish
Italian
Portuguese
Japanese

| The language for the display interface. Language options will vary by model.

Output Voltage
230 Vac models only

| 230 Vac|

220 Vac
230 Vac
240 Vac

| UPS output must be off to configure this setting.

Local Power Quality

| Good|

Good
Fair
Poor

| Select the desired utility input power quality.

Good: The UPS will go on battery power more often to provide the cleanest power supply to connected equipment
Fair: The UPS will tolerate some voltage fluctuations before switching to battery power.
Poor: The UPS will tolerate more voltage fluctuations and will go on battery power less often.

The Power Quality setting will automatically change the high and low transfer points and the transfer sensitivity setting.

Menu Type

| Standard|

Standar
Advanced

| The Advanced menus include all parameters. The Standard menus display a limited set of menus and options.
Date|

UPS manufacture date + 90 days

| mm-yyyy| At initial start up, enter the current date.

General settings

Configure these settings at any time, using the display interface or PowerChute™ software

Function	Factory Default	Options	Description

High Transfer Point

|

100 Vac models: 108 Vac
120 Vac models: 127 Vac
230 Vac models: 253 Vac

|

100 Vac models: 108-114 Vac
120 Vac models: 127-136 Vac
230 Vac models: 242-276 Vac

| To avoid unnecessary battery usage, the high and low transfer points can be adjusted.

Set the transfer point higher if the AC voltage is chronically high.
Set the transfer point lower if the AC voltage is chronically low.

When the Power Quality setting is changed the high and low transfer points will automatically be adjusted.

230 Vac models only: The transfer point options will change based on the output voltage setting.

Low Transfer Point

|

100 Vac models: 92 Vac
120 Vac models: 106 Vac
230 Vac models: 207 Vac

|

100 Vac models: 86-92 Vac
120 Vac models: 97-106 Vac
230 Vac models: 186-216 Vac

Transfer Sensitivity

| Normal|

Normal
Reduced
Low

| Set the sensitivity to a level that is appropriate for the connected equipment.

Normal: The UPS will go on battery power more often to provide the cleanest power supply to the connected equipment.
Reduced: The UPS will tolerate some voltage fluctuations before switching to battery power.
Low: The UPS will tolerate more voltage fluctuations and will go on battery power less often.

When the Power Quality setting is changed the transfer sensitivity will automatically be adjusted.

Audible Alarm

| On|

On
Off

| The UPS will mute all audible alarms if this is set to Off or when any of the display buttons are pressed.

Display Mode

| Auto Dim|

Always O
Auto Dim
Auto Off

|

The display interface remains continuously illuminated.
The display interface illumination will diminish after two minutes of inactivity.
The display interface illumination will extinguish after two minutes of inactivity.

Function| Factory Default| Options| Description

Auto Self-Test Interval

| On start up and 14 days after each self-test.|

Last test + 14 days
Last test + 7 day
Start up+ 14 day
Start up + 7 days

| The interval at which the UPS will execute a self-test.

The batteries must be charged to at least 70% capacity to perform a self-test.

| |

On start up onl
Never

| “Start up” on these menus refers to any time the UPS is turned on.
Reset to Factory Default| No|

Yes
No

| Restore the UPS factory default settings.

Switched Outlet Groups

Overview

The UPS has two Switched Outlet Groups. Each can be configured to independently perform the following actions:

Turn off: Disconnect from power immediately and restart only with a manual command.
Turn on: Connect to power immediately.
Shutdown: Disconnect power, and automatically reapply power when utility power becomes available
Reboot: Shut down and restart.
Turn on or off in a specified sequence
Automatically turn off or shut down when various conditions occur.

Note: If the Switched Outlet Groups are not configured, all of the outlets on the unit will provide battery backup power.

Configure the Switched Outlet Groups

Connect equipment to the Switched Outlet Groups.
- Nonessential equipment that should shut off quickly in the event of a power outage to conserve
  battery runtime can be added to a short power off delay.
- If equipment has dependent peripherals that must restart or shut down in a specific order, such
  as an ethernet switch that must restart before a connected server, connect the devices to separate groups
- Equipment that needs to reboot independently from other equipment should be added to a separate group.
Use the Configuration menus to configure how the Switched Outlet Group will react in the event
of a power outage.

Customize Switched Outlet Groups

Use the Configuration menu to change the Switched Outlet Group settings.

Function	Factory Default	Options	Description
Turn On Delay	0 sec	Set the value in seconds	The amount of time the UPS or

Switched Outlet Group will wait between receiving the command to turn on and the actual startup.
Turn Off Delay| 90 sec| Set the value in seconds| The amount of time that the UPS or Switched Outlet Group will wait between receiving the command to turn off and the actual shut down.
Reboot Duration| 8 sec| Set the value in seconds| The amount of time that the UPS or Switched Outlet Group must remain off before it will restart.
Minimum Return Run Time| 0 sec| Set the value in seconds| The amount of battery runtime that must be available before the UPS or Switched Outlet Group will turn on.
Load Shed Time On Battery| Disabled|

Enable
Disable

| When the unit switches to battery power, the UPS can disconnect power to the Switched Outlet Group to save runtime.
Load Shed Time On Battery| 1800 sec| Set the value in seconds| The amount of time the Switched Outlet Group will continue function after the UPS begins operating on battery.
Load Shed Runtime Remain| Disabled|

Enable
Disable

| When the battery runtime falls below the specified value, the Switched Outlet Group will turn off.
Load Shed Runtime Remain| 120 sec| Set the value in seconds| Remaining runtime required for the outlets to stay on.
Load Shed on Overload| Disabled|

Enable
Disable

| In the event of an overload (greater than 100% output), the Switched Outlet Group will immediately turn off to conserve power for critical loads. The Switched Outlet Group will only turn on again with a manual command.

Troubleshooting

Problem and Possible Cause

|

Solution

---|---
The UPS will not turn on or there is no output
The UPS has not been turned on.| Press the ON button once to turn on the UPS.
The UPS is not connected to utility power.| Ensure that the power cable is securely connected to the unit and to the utility power supply.
The input circuit breaker has tripped.| Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker.
The unit shows very low or no input utility voltage.| Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, check the utility voltage.
The UPS has detected an internal fault.| Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery, while connected to utility power
The input circuit breaker has tripped.| Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker.
There is very high, very low, or distorted input line voltage.| Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display. If acceptable to the connected equipment, reduce the UPS sensitivity.
The UPS is beeping
The UPS is in normal operation.| None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time
The UPS battery is weak due to a recent outage or is near the end of its service life.| Charge the battery. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated.
The UPS is experiencing an overload condition.| Check the UPS load display. Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely through software or an optional accessory card.| None. The UPS will restart automatically when AC power returns.
The Alert LED is illuminated, the UPS displays a message and emits a constant beeping
The UPS has detected an internal fault.| Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The replace battery LED is illuminated
The battery has a weak charge| Allow the battery to recharge for at least four hours. Then, perform a Self-Test. If the problem persists after recharging, replace the battery
The replacement battery is not properly connected.| Ensure that the battery connector is securely connected.

Transport

Shut down and disconnect all connected equipment.
Disconnect the unit from mains power.
Disconnect all internal and external batteries (if applicable).
Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

Review the Troubleshooting section of the manual to eliminate common problems.
If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
- Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
- Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
- If the unit is under warranty, the repairs are free.
- Service procedures and returns may vary internationally. For country specific instructions refer to the APC by Schneider Electric web site, www.apc.com.
Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
Note: Before shipping, always disconnect battery modules in a UPS or external battery pack. The disconnected internal batteries may remain inside the UPS or external battery pack.
Write the RMA# provided by Customer Support on the outside of the package
Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship
for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com. SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from:

unauthorized attempts to repair or modify the product,
incorrect or inadequate electrical voltage or connection,
inappropriate on site operation conditions,
Acts of God,
exposure to the elements, or
theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES. IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE. NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase

APC by Schneider Electric Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:

Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests.
- www.apc.com (Corporate Headquarters) Connect to localized APC by Schneider Electric Web sites for specific countries, each of which provides customer support information.
- www.apc.com/support/ Global support searching APC by Schneider Electric Knowledge Base and using e-support.
Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
- Local, country-specific centers: go to www.apc.com/support/contact for contact information.
- For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributors from whom you purchased your APC by Schneider Electric product