Jabra Remote fine-tuning User Guide
- June 7, 2024
- Jabra
Table of Contents
Online Services
Remote fine-tuning
Quick Guide
How to submit an Online Services remote fine-tuning request
- Open the Jabra Enhance Pro app on your smartphone.
- Tap on My Enhance Pro.
- Tap on Request assistance.
- The first set of questions will help your hearing care professional determine if the help you need can be completed remotely. Answer the questions and tap Next.
- The remaining questions will help your hearing care professional diagnose the problem and severity of the issue. Answer all of the questions and tap Next.
- Review summary of the issue and enter any additional information under “Personal Message”. When complete, tap Send Request.
Manufacturer according to FDA:
GN Hearing A/S
8001 E Bloomington Freeway
Bloomington, MN 55420
USA
1-800-882-3636
future.resound.com
Manufacturer according to Health Canada:
ReSound Canada
2 East Beaver Creek Road, Building 3
Richmond Hill, ON L4B 2N3
Canada
1-833-583-2615
future.resound.com
© 2021 GN Hearing A/S. All rights reserved. Jabra is a trademark of GN Audio A/S. ReSound is a trademark of GN Hearing A/S.
How to install new hearing aid settings
- Prior to accepting a remote update, insert fresh batteries in your hearing aids and wait 2 minutes for full activation or ensure you have at least 25% battery left in your rechargeable hearing aids.
- Open the Jabra Enhance Pro app on your smartphone.
- Tap on My Enhance Pro.
- Tap on My requests and new settings.
- A new settings update will appear at the top of the screen in red. Tap Install.
- Next, the app will verify Bluetooth is enabled, your smartphone and hearing aids have adequate battery life. Once verified, tap Continue.
- Instructions for your installation will appear. Remove your Jabra Enhance Pro PM hearing aids and set them near your phone for the download. During the download, do not use your phone or any of its apps.
- Tap Close when the progress bar has turned green and installation is complete. You can now put your hearing aids back on.
- Restoring Previous Settings: If desired, you can return to your previous hearing aid settings. To do this, follow steps 1-4 and then tap Restore to previous settings on the bottom of screen. Follow the same procedure as above to reinstall previous settings.
Rate my sound
A few days after your remote fine-tuning, you will receive a notification
asking you to rate your satisfaction with your new settings. Follow the
prompts. Your rating will be delivered to your hearing care professional.
MK605449 Rev A 2021.04
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>