My ProHeat® ClearView®/Pro-Tech®/PowerSteamer® Pro Upright Carpet Cleaner has No Suction | Support

If you are experiencing No/Low Suction, follow these steps to resolve:

• Turn machine off

• Set the suction diverter knob to tools and remove the brush or tool from the hose

• Check for suction from the end of the hose

  • Is there suction?
  • Yes > Great! Continue Troubleshooting
  • No > Remove water tank > Check for suction at the motor duct
    • Is there suction?
      • Yes > Continue Troubleshooting
      • No > Visit a BISSELL Authorized Service Center or Contact Us

• Verify the floor nozzle gasket is in place and the tabs are locked into the cleaner

• Twist the suction diverter knob to ensure the diverter door under the front nozzle closes on floor and opens on tools

  • Does diverter door move?
  • Yes > Continue Troubleshooting > Skip down to remove the floor nozzle
  • No > Does it appear broken?
    • Yes > Visit a BISSELL Authorized Service Center or Contact Us
    • No > Continue troubleshooting

• Take out screws from front floor nozzle and remove

• Open the diverter door manually, keeping the flat side of the door against the machine

• Set the suction diverter knob on the tools setting

• Manually close diverter door until there’s resistance, hold it in place while turning the suction diverter knob towards the floor setting to lock it back in place

• Reinstall the floor nozzle

• Did the diverter door lock back in place?

  • Yes > Test for suction
  • Is there suction?
    • Yes> Great! Glad we could get you back to cleaning!
    • No > Go to No Suction Foot & Tank
  • No > Visit a BISSELL Authorized Service Center or Contact Us

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