My ProHeat 2X® Upright Carpet Cleaner has No Suction | Support

If you are experiencing no/low suction, follow these steps to resolve:

• Remove tank

• Turn machine on and place your hand over the black motor duct (black rubber square opening)

  • Is there suction?
  • Yes > Turn machine off and unplug it
  • No > Visit a BISSELL Authorized Service Center or Contact Us

• Remove Water Tank Lid

  • Look for any clogs or debris & remove it

• Remove any dirt or debris on the red lint screen located on the tank

• Remove water tank cap and screw back on making sure red gasket is on tip and not in the base of the machine

  • If red gasket is damaged or missing, a new one should be ordered > Go to Parts & Supplies 

• Check Water Tank and bladder inside water tank for any damage or cracks

  • If there is damage, a new tank should be ordered > Go to Parts & Supplies 

• Fill tank bladder with clean water

• Reattach Tank Lid to the Tank

  • First hook the front of the nozzle on the tank lid under the groove on the front edge of the bottom tank and secure the latch
  • To ensure tank lid is secured to bottom tank, lift the tank handle to see if two parts detach from each other over a sink in case of leaking

• Verify the red float flap door located on the underside of the tank lid is not activating prematurely and cutting off suction

• Turn machine on test for suction

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Go to No Suction Floor Nozzle

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