My Lift-Off® Steam Mop™ Hard Surface Steam Cleaner has no steam | Support

DO NOT USE VINEGAR OR ANY SOLUTION IN THE WATER TANK – WATER ONLY

• Turn off and unplug the machine

• Check the trigger for tension

  • If no tension, disassemble handle and reassemble
  • If it does have tension, check the filter
  • Remove filter
    • Check for cracks in the filter on the side or the top
      • If there are cracks, the filter will need to be replaced
    • Check color of filter grains
      • Filter grains should be green
        • If filter grains are blue, replace the filter
    • Check the filter to make sure it is seated correctly with no gaps

• Check the tank

  • Make sure the tank is full of room temperature water and that the cap is installed properly and tight
  • Check the cap over a sink
  • If it doesn’t release water, it may need to be replaced

• Check to see if the Ready Light is on

  • The heater may take up to a minute to heat
  • If blue ready light is not on make sure the power cord is plugged into a functioning outlet
  • If the ready light will not come on after a minute and/or the machine does not heat up, please contact us
  • If blue ready light is on depress trigger, it may take up to 2 minutes to steam initially

• Check for steam with the tank and filter off the machine, by pouring a small amount of cold water into the hole where the filter connects to the machine and depress the trigger for up to 2 minutes

  • Make sure the pod is connected to the base before checking for steam
  • If no steam, with mop-head removed and machine unplugged, check for steam at the spray tip by taking off the single screw at the base of the machine
  • Make sure the pod is connected to the base after mop head is removed before proceeding
    • If there is steam with the mop-head removed, mop head may be clogged
      • Pour white vinegar through the top of the Mop Head to clear the clog
    • If there is no steam with the mop-head removed, unplug and clean the spray tip with paper clip
      • Make sure to remove pod before cleaning spray tip

• If there is steam by pouring water into filter hole

  • Check for water in the filter
  • When the filter is new, it may take a couple of minutes for the machine to pump water through it
  • The machine may make a louder noise while it is doing this, but should soon subside
  • The filter can be soaked in cold water for 10 to 15 minutes to saturate it

• Check the trigger for tension

  • If there is no tension, remove the upper handle and reinstall
  • Make sure the handle is completely tightened to lock into place
  • If still no tension, a new handle will need to be ordered

• Check to make sure the pod is properly seated on the machine

  • It will “click” into place

• Remove the pod and make sure the hose on the pod is locked into place correctly

  • If hose is not secured properly into base, secure hose and then place pod back on base
  • If there is still no steam, Contact us

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