My Big Green® Machine Professional Carpet Cleaner Brush Will Not Turn | Support

June 7, 2024
Bissell

If your machine’s brush does not appear to be turning, follow these steps

to resolve:

  • Brush only turns when the handle is reclined

    • Has this resolved the issue?
    • Yes > Great! Glad we could get you back to cleaning!
    • No > Continue troubleshooting
  • Turn machine off and unplug it

  • Remove the dirty and clean water tanks from the base of the machine

  • While standing behind the machine, lay it on it’s side (cord side up)

  • Is there a foreign object, block, or clog in the brush roll?

    • No > Go to Replacing the Belt
    • Yes > Remove object, block, or clog
    • Has this resolved the issue?
  • Recipient Email

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