BOLT® Lightweight 2 in 1 Cordless Vacuum Brush/Foot Area | Support

Note: The Brush on/off switch needs to be turned on in order for the Brush

to rotate

If you’re experiencing issues in the Brush/Foot area follow these steps to

resolve:

• Turn OFF > Remove the Foot Assembly

  • Press the release button on the back of the Foot

• Does the machine turn ON with Foot Assembly removed?

  • No > Go to No Power/Light Flashing
  • Yes > Remove the Brush > Slide the tab down to unlock > Lift Corner Cover Piece

• Lift Brush out > Remove all debris from Brush and Brush End Caps

  • The Brush End Cap should spin freely
  • If not, the Brush Roll should be replaced > Go to Parts & Supplies

• Clear all debris from the Suction Channel

  • You should be able to see through the opening (where the Handle attaches) into the Brush area
  • If not, clear Channel of all debris

• Inspect Brush and Brush Clip for damage

  • If damaged > Replace the damaged part > Go to Parts & Supplies

• Reinsert Brush > Rotate Brush to Align properly > Reattach & lock Brush Clip

• Reconnect Foot to Handle & Hand Vac

• Has this resolved the issue?

  • Yes > Great! Glad we can get you back to Cleaning
  • No > If the Brush continues to not rotate the Foot Assembly can be replaced > Go to Parts & Supplies
  • If you continue to have difficulty > Please  Contact Us

 INTERNAL ONLY:

  If within warranty replace foot assembly. If Foot Assembly is NLA & within warranty, follow steps below.
If outside of warranty, offer discount on replacement. Advise cons that the hand vac is still operational.
(*different color foot assemblies should fit within same model # if cons want to purchase)

**If two or more replacements have been sent you can offer an alternative unit as an option (ex: AirRam)

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