My Pet Hair Eraser® Lift-Off® Upright Pet Vacuum Brush is not Turning | Support
- June 7, 2024
- Bissell
Table of Contents
If you’re experiencing issues in the Brush Area such as Brush Not Turning
follow these steps to resolve:
-
Your vacuum has a Brush ON/OFF switch
- Turn machine On > To activate Brush push the Brush button
- The machine must be reclined for the Brush to rotate
-
Is the Brush rotating?
- Yes > Great! Glad we could get you back to cleaning!
- No > Turn OFF & Unplug machine
- Recline Handle > Unscrew 10 Phillips head screws to remove Brush Access Plate
-
Pull the Brush Roll straight out, hold it perpendicular to the foot, and slide the Belt off the Motor Pulley
**For Lift-Off models > Disconnect the Lift-Off Pod for easy access to the Foot area
-
Pull the Brush out
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Disconnect the Lower Hose > Turn Hose Collar to the left
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Push a broomstick through Lower Hose toward Brush area to clear all debris
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Inspect Lower Hose, Belt and Brush Access Plate for damage
- If Belt or Brush Access Plate are damaged > Replace the damaged part > Go to Parts & Supplies
- If the Lower Hose is damaged > Contact Us
-
Stand Brush on a flat surface
- Hold the top with one hand > Spin/flick the brush with your other hand > It should spin freely – (several times with one flick)
- If Brush does not spin freely > Replace Brush > Go to Parts & Supplies
-
Reinsert Brush into Belt
- If Belt needs to be reattached, loop it onto the motor shaft before attaching the Brush
-
Stretch Belt until the Brush is secure in place
- Rotate Brush several times to align Belt correctly
- Reinstall Brush Access Plate and screws
- Reconnect the Lower Hose > Turn Hose Collar to the right till locked securely
-
Has this resolved the issue?
- Yes > Great! Glad we can get you back to cleaning!
- No > Contact Us
-
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