My CrossWave® Cordless shuts off automatically | Support
- June 7, 2024
- Bissell
Table of Contents
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Plug machine in
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Select a cleaning mode (Rug or Hard Floor)
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If machine does not turn on, refer to No Power troubleshooting
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Recline machine to activate brush roll
- If brush roll does not turn or machine shuts off after a short time, continue troubleshooting
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Unplug machine
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Remove brush roll window by grabbing the pull tab and pulling upward
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Remove brush roll by grabbing the brush roll tab and pulling upward
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Check for hair wrap and debris around the brush roll and brush roll ends
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Hold the colored pull tab on brush roll and spin the other end
- If the brush doesn’t spin, a new one needs to be ordered
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Check the plastic drive gear, (where the brush roll is inserted into on the foot of the machine) remove hair/debris wrapped in this area
- Turn gear by hand to test spin
- If the gear doesn’t turn by hand visit a BISSELL Authorized Service Center or Contact Us
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Reinstall the brush roll by inserting the gray tipped end into the right side of the machine and then pressing down on the colored tab until it clicks into place
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Reattach the brush roll window
- Line up tabs on the front edges of the foot and then push the window into place until it clicks
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Plug machine in, recline, and test to see if CrossWave turns on and will run
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If not, please visit a BISSELL Authorized Service Center and Contact Us
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Recipient Email
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Your Email
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