My CrossWave® Cordless shuts off automatically | Support

• Plug machine in

  • Select a cleaning mode (Rug or Hard Floor)

  • If machine does not turn on, refer to No Power troubleshooting

  • Recline machine to activate brush roll

    • If brush roll does not turn or machine shuts off after a short time, continue troubleshooting

  • Unplug machine

  • Remove brush roll window by grabbing the pull tab and pulling upward

  • Remove brush roll by grabbing the brush roll tab and pulling upward

  • Check for hair wrap and debris around the brush roll and brush roll ends

  • Hold the colored pull tab on brush roll and spin the other end

    • If the brush doesn’t spin, a new one needs to be ordered

  • Check the plastic drive gear, (where the brush roll is inserted into on the foot of the machine) remove hair/debris wrapped in this area

    • Turn gear by hand to test spin
    • If the gear doesn’t turn by hand visit a BISSELL Authorized Service Center or Contact Us

  • Reinstall the brush roll  by inserting the gray tipped end into the right side of the machine and then pressing down on the colored tab until it clicks into place

  • Reattach the brush roll window

    • Line up tabs on the front edges of the foot and then push the window into place until it clicks

  • Plug machine in, recline, and test to see if CrossWave turns on and will run​​​​

  • If not, please visit a BISSELL Authorized Service Center and Contact Us

  • Recipient Email

Your Email

Your Name

Was this answer helpful?

Yes
No

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>