My CleanView Helix® Upright Vacuum is loud | Support

• Unplug machine

  • Empty dirt cup by sliding Lock ‘n Seal lever to “unlock” position and pull dirt cup straight out

  • Lift out filter cup and twist plastic tab on top of filter to remove

    • Separate outer foam and inner pleated filters
    • Both filters can be washed with warm water and mild detergent
    • Allow to completely air dry (24-48 hours) before reinstalling

  • Inspect suction inlet in upper tank for clog

    • Upper tank and louvers may be wiped clean

  • Take out small, round filter beneath filter cup and any debris

  • Open door on side of machine to access post-motor filter

    • Post-motor filter is NOT washable and should be replaced when dirty

  • Disconnect upholstery hose from both ends

    • Insert broomstick into hose to remove any clogs
    • If hose is cracked or damaged, a replacement needs to be ordered

  • Remove screw from left side of wand base and pull lower hose down to straighten

    • Insert broomstick into lower hose to remove any clogs

  • Unplug machine and roll vacuum over so brush is facing up

  • Remove five screws (3 in front & 2 behind brush) on access plate and lift off

  • Grasp brush at both ends and lift straight out

  • Clean debris from brush and brush ends

  • Inspect the brush and belt for damage

    • Brush should spin freely by hand
    • Belt should be intact
    • If any part is damaged, replacements will need to be ordered

  • To reinstall brush assembly

    • Loop belt onto motor pulley and around brush between belt guard
    • Stretch belt into place and slide brush into slots
    • If machine is still loud, visit a BISSELL Authorized Service Center or Contact Us

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