My CleanView Helix® Upright Vacuum is loud | Support

June 7, 2024
Bissell

  • Unplug machine

    • Empty dirt cup by sliding Lock ‘n Seal lever to “unlock” position and pull dirt cup straight out

    • Lift out filter cup and twist plastic tab on top of filter to remove

      • Separate outer foam and inner pleated filters
      • Both filters can be washed with warm water and mild detergent
      • Allow to completely air dry (24-48 hours) before reinstalling
    • Inspect suction inlet in upper tank for clog

      • Upper tank and louvers may be wiped clean
    • Take out small, round filter beneath filter cup and any debris

    • Open door on side of machine to access post-motor filter

      • Post-motor filter is NOT washable and should be replaced when dirty
    • Disconnect upholstery hose from both ends

      • Insert broomstick into hose to remove any clogs
      • If hose is cracked or damaged, a replacement needs to be ordered
    • Remove screw from left side of wand base and pull lower hose down to straighten

      • Insert broomstick into lower hose to remove any clogs
    • Unplug machine and roll vacuum over so brush is facing up

    • Remove five screws (3 in front & 2 behind brush) on access plate and lift off

    • Grasp brush at both ends and lift straight out

    • Clean debris from brush and brush ends

    • Inspect the brush and belt for damage

      • Brush should spin freely by hand
      • Belt should be intact
      • If any part is damaged, replacements will need to be ordered
    • To reinstall brush assembly

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