My Lift-Off®/Hard Floor Expert® Cordless Stick Vacuum brush is not turning | Support

• Check the brush roll for any obstructions

  • This unit features a brush roll reset feature, so if large debris become lodged in the brush roll, it will shut off

  • If this has happened, turn the machine off and remove the obstruction

  • Wait approximately 15 seconds for the motor to cool down before turning back on

  • Turn the machine off & remove the foot assembly from the machine by pushing on the foot release button on the front of the machine

  • Once the foot is off, turn it over, and use a coin to loosen the yellow tab by turning the screw to the left to unlock it

  • Lift the brush out of the foot and clear brush of debris

    • NOTE: There is no belt to remove/check
    • If damaged, a new brush roll will need to be ordered

  • With brush roll removed, check end caps on brush roll & foot housing for any damage

  • Put brush back into place and secure the lock on the yellow tab by turning it to the right

  • Try and turn the brush freely by hand

    • If this works, put the foot assembly back on the machine, turn the power on, and check to see if the brush has started rotating
    • If the brush does not turn, take the foot off again, remove the brush, and try the other brush that comes with the machine
    • If that brush works, then the other brush will have to be replaced
      • If brush roll still does not turn, please visit a BISSELL Authorized Service Center or Contact Us

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