My Pet Hair Eraser®/OptiClean® Cyclonic Canister Vacuum has no suction | Support
- June 7, 2024
- Bissell
Table of Contents
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Unplug machine
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Empty dirt container
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Check filters
- Pre-motor filter is washable in warm water with mild detergent
- Post-motor HEPA filter is not washable
- Let completely dry before reinserting into machine
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Check motor duct for suction by plugging in machine and turning it on while holding hand near motor duct
- If suction exists turn off machine and then unplug
- If no suction at motor duct, please visit a BISSELL Authorized Service Center or Contact Us
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Remove hose and check for a clog in suction opening
- Hose inlet is ribbed to prevent clogs within hose
- If hose is clogged, work clog loose by massaging clogged area and/or gently twisting hose where it’s clogged until clog works itself free
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Make sure door is latched shut
- Door will not latch without dirt container fully assembled and in place
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Re-attach hose and make sure it is securely attached to suction opening
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Check for suction at end of hose with attachments off
- Check variable suction control on back of machine
- If it is set to “Min” it may need to be turned up
- Check variable suction control on hose wand
- If it is open, consumer may need to close it
- If there is suction at end of hose with attachments off, but not with them on, attachment may be clogged
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Check extension wand for clogs
- Clogs in extension wand may be removed by pushing a broom stick through it
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Check post-motor filter for clogs
- Post-motor HEPA filter is not washable and may need to be replaced
- Post-motor filter is located on back of machine
- Pinch handle on filter door, push down and remove filter door
- If still no suction, please visit a BISSELL Authorized Service Center or Contact Us
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Recipient Email
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Your Email
Your Name
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