My PowerGroom® Helix Rewind Vacuum has no suction | Support

• Remove dirt tank and filter cup by flipping lock switch left

  • Empty dirt tank

    • Pull out from base of vacuum and empty over trash container

  • Turn machine on

  • Check for suction at motor duct

    • If no suction, please visit a BISSELL Authorized Service Center or Contact Us
    • If there is suction, continue troubleshooting

  • Clean filters

    • Pre-motor filters can be washed in warm water with mild dish soap
    • Only foam and sponge filters are washable
    • Allow filters to completely dry before reinstalling
    • Replace as needed
    • The pleated post-motor filter cannot be washed
    • Replace as needed

  • Replace dirt tank

    • Tank should sit flush with no gaps (move lock lever to the right to lock in place)
    • Tank must be securely locked in place to prevent blowing dust

  • Check for suction at end of upholstery hose

    • Pull hose up from lower wand base
    • Turn machine on and hold hand over hose

  • If no suction at end of hose

    • Remove hose from back of machine
    • Inspect entire length of hose and both ends for damage
    • Replace if it has holes, rips, or damage
    • Run broomstick through hose to clear clogs

  • Check lower hose for clogs

    • Unplug machine
    • Remove screw connecting lower hose to lower back of machine
    • Pull the lower hose to straighten
    • Push broomstick through to clear clogs
    • Debris will be pushed toward brush roll
    • Brush cover plate should be removed to clean debris
    • If still no suction, visit a BISSELL Authorized Service Center or Contact Us

  • Recipient Email

Your Email

Your Name

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