KENT Automatic Water Softener Instruction Manual

KENT AUTOMATIC WATER SOFTENER 25
Instruction Handbook for Installation, Operation, and Maintenance.

Dear Customer
Welcome to the world of KENT, leaders of the water purification industry in India. With Kents product, you have all reasons to smile since, at KENT, we take pride in the quality and laboratory-tested performance of our products.
We are confident that your decision to own KENT Automatic Water Softener 25 will go a long way in serving you with soft water. We assure you that you will be satisfied with its performance and quality which comes without any compromise.
This manual will familiarize you with the operation of KENT Automatic Water Softener 25. Before operating the unit, please read it thoroughly and retain it for future reference. To ensure that the warranty of your water softener is effective, it is important that you fill-up the enclosed warranty card and mails us the installation report within 15 days of purchase. Should you need further assistance, do not hesitate to contact your nearest KENT dealer or branch. Best Wishes

KENTRO SYSTEM LTD.

Introduction

Presenting the all-new KENT Automatic Water Softener 25, to liberate you from the problems of hard water and provide your family with soft water. Automatic Water Softener lathers up your bathing experience and maintains the texture of your skin and hair. With Automatic Water Softener, deposits on your sinks, tubs, showers, and stains on your clothing are problems of the past.
The microprocessor-controlled compact KENT Automatic Water Softener 25 regenerates automatically, thus liberating you from the tedious and time- consuming manual regeneration process. It’s time to bid Good Bye to hard water and welcome a continuous supply of soft water, 24 hours a day, 7 days a week.
The quality of water in our environment is getting worse every passing day, leading to an ever increase in water hardness. This causes problems in pipes and affects the proper functioning of appliances using water, by increasing the maintenance and reducing their service life. The KENT Automatic Water Softener 25 would provide you and your family with the advantages outlined below.
Benefit and advantages

• Saves Energy.
• Greater wellness feeling.
• Soft and smoother skin.
• Increases the service life of electrical appliances and heaters.
• Cost-saving as it reduces the consumption of soap, fabric softeners, and other chemical products.
• Low maintenance cost.
• Operation completely automatic.

Items in the box

Please verify the following items in the packaged box:

1.| KENT Automatic Water Softener 25| 1 No.
2.| 1 inch Quick Connect Adaptor| 2 Nos.
3.| Transformer| 1 Pcs.
4.| Instruction Manual| 1 No.

What is hardness?

Hardness is the quality of scaling salts present in the water, which are mainly composed of low solubility salts of calcium and magnesium. These salts due to its chemicals properties, have a tendency to precipitate, producing scale on pipes and obstructing them as they accumulate in this way the hardness has a higher tendency to scale on electrical resistors and to precipitate into heaters when temperature increases.
How does the System Work?
A water softener is carried out by the means of ion exchange process. In this process, the system uses resins with a chemical capacity to capture calcium Ca and Magnesium Mg ions and remove them from water. When calcium and Magnesium ions are captured by the resin, two sodium Na ions are released, which due to its chemical properties produces salts with higher solubility avoiding all the hardness-related problems.

Regeneration of the System
The quantity of calcium and magnesium ions that the resin may retain is limited, therefore, the water volume that can be treated by softener is limited as well. The system must periodically carry out a process known as regeneration, which allows the resin to recharged with sodium ions, so it can continue to soften water. In KENT Automatic Water Softener 25, the regeneration process starts automatically.

Salient Features of KENT Automatic Water Softener 25

• 24 hours control and monitoring with a timer, automatically regenerate the medial bed at the system’s set time of regeneration according to the set generation frequency.
• Enhances the quality of water by replacing hard salts of Magnesium & Calcium with Sodium.
• Fully automatic microprocessor-controlled time-based regeneration process regenerates at a fixed time.
• High capacity operation as regeneration can be done any number of times.
• High-quality resin for long life and efficient ion exchange process.
• Maintenance-free, long-life valve.
• Space-saving design – resin tank housed with brine tank.

Important Instructions

• Without reading and truly understanding the contents of this user manual, please do not perform any operation on the control value.
• Strictly prohibit leaning position when shipping, installing, and using this product, otherwise, it would be damaged inside.
• Initiate a regenerate cycle after being inactivated in a long period of time, and then turn on the tap for serval minutes before resuming normal use.
• Do not disconnect power during service time to keep the timer run normally that controls the regeneration function.
• If water usage or hardness of the raw water dramatically increases (comparing to the normal usage), the frequency of regeneration should correspondingly increase.
• Hot water can cause severe damage to the softener system. For boiler water and water heaters user, ensure a total run of the piping between the softener and the boiler is not less than 3 meters. It is recommended to install a check valve between the filters and the boiler if unable to meet the required piping length
• The input water pressure must be between 20 to 125 psi, no negative water pressure is allowed.
• No chemical allowed at the inlet and outlet connections sectors. No excessive force which can damage the plastic conjunction parts should be applied by any tools.
• The required operating temperature for the softener is 40°C.
• Please set up a waterspout on the floor nearby the softener in case of any leakage accident.
• Avoid installation under direct sunlight. Exposure to excessive sun heat may cause distortion or other damages to non-metallic parts.
• Do not subject the water softener to freezing temperatures.
• Please select the regeneration salt pill as regenerant.

Softening Process

• Hard Water containing high concentrations of dissolved magnesium and calcium enters the softener through the ‘IN’ port. It passes through the control valve into the tank, where it flows down through a specially prepared ion-exchange resin that ‘softens’ it.
• The resin consists of specially manufactured beads that have been saturated with sodium ions. The process of ‘Softening’ occurs as the ions of hardness minerals Calcium and Magnesium are attracted to the charged resin beads. They swap their places with Sodium ions resulting in Soft Water.
• Soft Water then enters the strainer basket, located at the bottom of the tank, and passes upward through a long central tube, known as the Riser. Water exits the softener via the control valve and is then ready to use.
• Eventually, when the beads of resin become saturated with hard minerals, the softener automatically starts regenerating. The regeneration process initiated by the timer washes down the hard minerals to drain via a drain tube. By the time regeneration is over; the resin bed is rinsed, resettled, and recharged with sodium ions. KENT Automatic Water Softener 25 is set to soften your water again.

Installation Location

• To condition the complete water supply at home, install the water softener close to main water supply inlet. Outdoor faucets should remain on hard water to avoid wastage of conditioned water and salts.
  

• A nearby drain is required to carry away regeneration discharge (drain) water. Use a floor drain, laundry tub, sump, standpipe or any other options.

• Any other conditioning equipment should not be installed between the water softener and main water supply inlet.

• The location chosen for the installation must have enough space for the system itself, its accessories, and connections and to carry out proper maintenance.

• The system should not be installed next to a heat source or where it receives a direct flow of hot air.

• Avoid external dips from pipes, drains, etc onto the system

• Should the softened water be supplied to hot water it would be necessary to install a dependable check valve between the water softener and the supply in order to prevent hot returning to the system and damaging it.

Installation Procedure

KENT Automatic Water Softener 25 installation must be done according to the following schemes and in accordance with the local laws. Please respect the assembly and installation indications given in the manual. Contact KENT technical service for any support.

• Close the main water supply valve, near the good pump or water meter or any other water source to the softener.
•  Open all the plumbing fixtures in the house and outside faucets to completely drain out water from the household pipeline.
•  Move the Water softener into installation position.

Installation diagram

Leveling the water softener

The System must be installed onto a leveling surface. If necessary place it on a plywood platform, which must be 2 cm thick. Then level the platform using a wedge. Under no circumstances should the wedge be placed directly under the salt tank, since it could get damaged.

Isolation bypass
The System includes a bypass to isolate the system if necessary. The system can be positioned as follows.
Assembly fittings
The system is supplied with a set of inlet and outlet connections. Please make sure that fastening clips are tightened on the connectors
Assembly of the overhead flow hose and drain connections
The drain connections, where water from regeneration will be driven must be underneath the installation whenever possible. Drain connection must always have a free outlet. The diameter of this connection must be a minimum size of

1. The maximum distance between the water softener and the drain cannot be placed higher than 6 m.
   The overflow hose of the system must be driven towards a nearby drain outlet. Under no circumstances should this pipe be on a higher level.
   Adjustment of Residual Hardness
   In order to change the residual hardness, lightly open the regulating valve, as indicated in the image.
   Then measure the water hardness present on the outlet of the system and check that it fits within the desired values. Otherwise, adjust the regulator and check again
   Warning: The hardness regulator is supplied in a closed position, therefore is the system is not adjusted then it would supply fully softened water.

Controller Start-Up

Programming
  Key Pad Configuration:

Setting Menu

• This function is to enter the basic setup information required at the time of
  installation.
  Manual Regen

• This function is to initiate an immediate or delayed manual regeneration. Up and Down key

•  These buttons are used to increase or decrease the value of the settings while in the programming mode. The program will be back to standby status if any key was not operated in 1  minute. Without being operated in 3 minutes, the keys will be locked.

Programming Levels:
There are 4 levels to the valve program. Master options and Factory options are typically adjusted at the factory. These options link the PCB function with the type of control valve and should not be tampered with. Advanced options are used to configure the unit when the valve is assembled to the tank so that it can function as the proper size and intended system operation. Settings are the final options chosen when the unit is installed in a specific location.

PROGRAM
LEVEL| USER ACCESS
---|---
MASTER| These settings are programmed by the factory. The settings are important for the operation of the valve that should only be changed by a qualified person.
FACTORY| These settings are programmed by the factory and should be adjusted when the valve is assembled into a unit or system. It contains important settings so the valve will operate properly for the type of system it is intended for. The settings should only be changed by a qualified person.
ADVANCED| ADVANCED These settings are programmed when the unit is assembled. The settings should only be adjusted by a qualified person.
SETTINGS| These settings are programmed when the unit is installed. The settings should only be adjusted by a qualified person.

Main Display Options
The main display page will pause on the Date and Time page for 5 seconds. Then it will continually scroll through all of the system diagnostic display parameters. Depending on the  Valve Type some parameters will not be displayed.

To manually scroll through the diagnostics, press the down or up key.

This option is only in filter mode.
TOTAL 1,500 GAL REMAIN 1,200 GAL| The total amount is the system capacity when fully regenerated. The remaining is the capacity left in the system.
PEOPLE2
RESERVE 150 GAL| The number of people in the household and the calculated reserve capacity. When remaining reaches reserve capacity a regeneration will be scheduled.
EST. DAYS TO NEXT REGEN 06 DAYS| The estimated number of days until the next regeneration will occur.
LAST REGEN
9/24/12| The date of the last regeneration.
TOTAL REGENS 10| The total number of regenerations.
TOTAL GALLONS 001590 GAL| The total amount of gallons treated by the system.
OVERRUN TOTAL 0500 GAL| The total amount of water that has exceeded the system capacity over the last 4 regenerations. When the remaining goes to zero, the gallons used will be added to the overrun total.
CURRENT 1.5 GPM PEAK6.5GPM| The current flow rate and the peak flow rate since the last regeneration.
DELAYED REGEN OFF| Advises whether a delayed regeneration has been scheduled manually or automatically.
REFILL TIME 3:00 MIN| The current calculated refill time.
REFILL TIME 2:00 AM| The current setting for regeneration time.

To reset the TOTAL REGENS, TOTAL GALLONS OVERRUN TOTAL, or PEAK FLOW RATES, press and hold the MENU until the value changes to zero.
Manual Regeneration:
DELAYED REGENERATION
Press and release the MANUAL REGEN Button to set a delayed regeneration that will occur at the regeneration time. To cancel the delayed regeneration, press and release the MANUAL REGEN Button.
IMMEDIATE REGENERATION
To start an immediate regeneration (or step valve through each position), press and hold the MANUAL REGEN  Button for 3 seconds (until beeps). The valve will start an immediate regeneration. Press any key to skip to the next cycle.
Parameters can be converted from US to Metric system.
Settings for UF (Up Flow) Water Softener
Press the Settings key for 3 seconds or until you hear a beep.

VALVE MODE SOFTNER UF

TIME OF DAY 12.01 PM
THE YEAR 2012
MONTH AUGUST
DAY 21
SET HARDNESS 20 GRAINS
SET PEOPLE 4
SALT SETTING HIGH-EFFICIENCY STANDARD IRON&MN
WATER TYPE MUNICIPAL WELL/OTHER
REGEN TIME 2:00 AM
PROGRAMMING COMPLETE

CAUTION:
The values on this page are for illustration purpose and can be changed by the factory without notice. Please contact Customer Service to confirm proper settings.
TIME OF DAY, YEAR, MONTH, DAY,
Time of day is for normal operation of the system and to schedule the regeneration time. The date is used in a diagnostic function to track the last time the system was regenerated.
SET HARDNESS
This value is the maximum compensated water hardness in ppm of the raw water supply. It is used to calculate the system capacity.
SET PEOPLE
This value is the number of people living in the home. It is used to calculate the amount of water needed for daily use and the reserve capacity of the system.
SALT SETTING
Choose HIGH EFFICIENCY to minimize salt usage. Your system will regenerate a little more often but your salt usage can be reduced by 20% compared to the STANDARD setting.
Choose STANDARD in case you need to increase the capacity but retain the efficiency.
Choose IRON & MN, if you have water containing these minerals. The high salt setting will be needed since these minerals are more difficult to clean out of the resin bed.
Note: A resin cleaner will also need to periodically add to the brine tank to ensure proper operation.
WATER TYPE
This setting will determine if the BACKWASH OVERRIDE function will be on or Select MUNICIPAL if the water source is clean (<1NTU turbidity) allowing the skip the backwash cycle based on the setting in BACK-WASH OVERRIDE.
Select WELL/ OTHER if any Iron or Manganese is present or if the water source is clean (< 1NUT turbidity). The system will backwash every time.
REGEN TIME
This setting determines the time of day to perform a scheduled regeneration.

Softener Start-Up

• Before starting the system up, please check that all steps previous to installation, assembly and programming have been properly followed, according to this instruction’s manual, as well as the regulations in force to start the system up, please follow the instructions below.

•  Do not charge the system with salt until the end of the start-up. In order to prevent any air pressure on the water softener and the pipes, please follow these instructions in order.

•  Plug the Programmer to the power supply using the transformer included in the system.

• The programmer must be in the service position

•  Place the by-pass valve on the ‘By-Pass’ mode.

•  Fully open the two or more cold and treated water faucets located near the water softener.

•  Press the REGEN button for 3 seconds to start the regeneration. Now you are inside the regeneration menu. Select the immediate regeneration after some time the system would move to the backwash stage.

•  Slowly open the water inlet valve to allow the entrance of water inside the system. At this point the, inlet water flow must be rather low, as in this position the water will flow from the bottom and flow upwards to the drain.

•  When water starts flowing continuously through the drain, fully open the water inlet of the system. At this point, the bottle would be full of water so a higher flow would not cause any damage. Water going out of the drain may be a bit yellowish or brown in color due to the preservation of the resin.

• Let the water flow through the drain until it runs clear.  Close the water supply to the system for five minutes so that the resin can settle down at the bottom of the bottle, and the air that might be left inside would flow towards the upper end of the bottle.  Open the inlet valve of the system & wait for few minutes in order to
  make sure that the remaining air has been purged.

•  Cancel the current regeneration stage and move forward to the filling stage of the tank. Now the brine tank will automatically start to fill up with water. Let this stage run the full process. At the end of the stage, the
  the system will finish the regeneration which began at point 5.

•  Start another regeneration according to point 5 and wait until the system reaches the backwash stage.  Press any button to move forward to the brine suction stage.

•  The system should suck water from the brine tank. Let the suction work for some minutes just to ensure that it is working properly.

•  Cancel all the remaining stages of the regeneration.

•  Put the by-pass in the service mode and check that the treated water is properly softened.

•  Charge the brine tank with salts

•  The system is ready to operate. 12

Maintenance

In order to guarantee the proper operation of the system, the following verifications must be carried out as frequently as indicated.

Basic Troubleshooting

power cord. Power off
Defective Transformer.| • Connect to constant
power source
• Replace Cord
• Just wait for power on
• Replace the transformer.
2| Incorrect time of Regeneration| Power outrage causes inaccurate timing| Refer user manual to reset the timer.
3| Incorrect time of
Regeneration| Power outrage causes inaccurate timing| Refer user manual to reset the timer.
4| Noisy| Air exists in the system| Re-backwash the system to vent air
5| Milk-White water| Air exists in the system| Turn on tap to vent Air
6| Unsatisfied water hardness| • Poor raw water quality
• Time to regeneration is too long
• Resin disabled| Call dealer. Reset time of regeneration Re-regeneration or use new resin.
7| Softener fails to use Salt| • Water Pressure is too • Brine line plugged
• Injector is plugged
• Internal control leak| • Line pressure must be at least 20 psi.
• Clean brine line.
• Clean or replace injector and screen
• Check piston, seats, and spacers.
8| Brine container overflow| Refill time disorder| Call your dealer
9| Water hardness remains| • fail to regenerate
automatically
• Brine concentration
poor.
• Injector is plugged.| • Check the power of the controller.
• Keep the brine tank full of salts.
• Disassemble the injectors and clear it by  washing with water.
10| Control backwashes at
excessively low or high rate| • Incorrect backwash
controller used
• Foreign material affecting controller operation| • Replace with the correct size controller.
• Remove controller and ball. Flush with water.
11| Untreated water leakage
during service| • Improper regeneration
• Leakage of bypass value
• O-ring around riser tube damaged.
• Incorrect regeneration
cycle setting| • Repeat regeneration making certain that  the correct salt dosage is set.
• Replace O-Ring
• Repeat regeneration cycle.

Specifications

Warranty Card

Product: KENT Automatic Water Softener 25
Product Code: 11039
Serial No.: ___
Dealer Stamp: ___
Customer Details: ___
Customer’s Name: ____
Customer’s Address: ____
Customer’s Ph. No.: ____

Warranty Details:
Invoice Date: ___
_Invoice No.: ___
Date of Installation: ____ Stamp of Service Provider

https://www.kent.co.in/customerapp
To speak to customer care executive call: 92-789-1234
Imported Marketed by: KENT RO SYSTEMS LTD.
A-6, Sector-87, Noida-201 305, U.P, India.
E-mail: service@kent.co.in Website: www.kent.co.in
Customer Care: 92-789-12345

Terms & Conditions of Warranty

KENT warrants all new products manufactured by it to be free from defects in material and workmanship under normal usage and service from the date of purchase as under:

1.  The Warranty period commences from the date of purchase by the first end-user. The product may consist of several parts and different parts may be covered for a different Warranty period. During this period of one year from the date of purchase, KENT or its Authorised Service provider will replace or repair any part of the KENT water softener, that in the opinion of KENT or its  Authorised Service Provider, would be defective in operation due to faulty material or workmanship (i.e. manufacturing defects)  with the exception of ion-exchange resin.

2.  The product’s plastic body is not covered under the Warranty and hence, it must be handled with care to guard against breakage.

3.  Customers can avail of services under Warranty at the point of sale, by producing the damaged part(s) along with the original invoice.

4.  This Warranty Agreement shall not be interpreted to render KENT or its Authorised Service Provider liable for any injuries or damages of any kind, direct, consequential, or contingent, to persons or property.

5.  KENT or its Authorised Service Provider shall not be held liable for claims exceeding the cost of repair of the defects in workmanship.

6.  KENT or its Authorised Service Provider shall not be held responsible by representative or buyer for failure to abide by any of the obligations of this Warranty Agreement if such failures are the result of circumstances of Forces Majeures: such as but not limited to, floods, earthquakes, transportation strikes, labor disputes with outside suppliers, or any other conditions beyond the control of  KENT or its Authorised Service Provider.

7.  KENT or its Authorised Service Provider shall not be held liable for repair or alterations made without prior written approval; for products clogged by suspended matter, precipitates, or biological growth; or for failures resulting from the lack of proper maintenance.

8. Product returned to KENT or its Authorised Service Provider for Warranty examination must be shipped freight prepaid.

9. KENT reserves the right to alter or improve design and specifications at any time, without any contingent obligations to prospective buyers or owners of the products previously sold.

10. Any disagreements and obligations based upon the purchase of KENT products, and thereby imposed on KENT or its Authorised  Service Provider shall be governed by and construed according to the laws of INDIA and subject to the jurisdiction of  Delhi Courts only.

11.  KENT or its Authorised Service Provider cannot and shall not be held liable for any sickness or illness due to the consumption of water from any water softener supplied by KENT, since KENT or its Authorised Service Provider does not have any control over the maintenance and usage of the water softener.

12.  This Warranty Agreement excludes all products/component parts or damage to any part of this water softener which, in the opinion of KENT or its Authorised Service Provider, have been subjected to misuse; misapplication; negligence; alteration;  accident, or operation contrary to our instructions, incompatibility with accessories not installed by KENT or its Authorised Service  Provider, or that have been repaired with component parts other than those manufactured by and/ or obtained from  KENT or its Authorised Service Provider or damage caused by freezing, flood, fire, or Act of God, is not covered by this Warranty.  In all such cases, regular charges will apply. This Limited Warranty does not include service to diagnose a claimed
    malfunction in this unit.

13.  This Warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.

14.  KENT or its Authorised Service Provider assumes no Warranty liability in connection with this water softener other than that specified herein. This Warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. KENT or its Authorised Service Provider does not authorize any person or representative to assume for them any other obligations on the sale of this water softener.

15.  Under no circumstances are the terms mentioned above negotiable, and no employee of KENT or its Authorised Service Provider has the authority to supersede the terms mentioned above.

Installation Report

HOUSE of PURITY

https://www.kent.co.in/customerapp
Innovations for
Better Living
Imported & Marketed by:
KENT RO SYSTEMS LTD.
A-6, Sector-87, Noida-201 305, U.P., India.
E-mail: sales@kent.co.in ] Website: www.kent.co.in
nnovations for Better Living
For customer complaints, contact Customer Care Officer at:
E-6, 7 & 8, Sector-59, Noida, U.P.-201 309, India. Call: 92-789-12345
E-mail: service@kent.co.in or Visit us at www.kent.co.in

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