cox Affordable Internet Programs User Guide

: September 20, 2024
: Cox

Table of Contents

cox Affordable Internet Programs
Product Information
Product Usage Instructions
Programs Overview
ConnectAssist Enrollment Process
Documentation for Eligibility
Connect2Compete
- Documentation for Eligibility
Marketing Collateral
PCs for People
- Low-Cost Desktop Computers and Laptops
Digital Academy
Additional Resources
- Program Details & Eligibility
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

cox Affordable Internet Programs

Product Information

Specifications:

Internet Speed: 100 Mbps download/ 5 Mbps upload
Supports live streaming, group collaboration, homework assignments, work from home, video conferencing, email, sending and receiving large files
Allows multiple devices to stream content simultaneously, supports 4K video

Product Usage Instructions

Cox Affordable Internet Programs Overview:
Cox Communications offers low-cost internet programs to bridge the digital divide and provide access to education, employment, and healthcare.

Who’s it For:

Cox Affordable Internet Programs: Families with children in grades K-12 who receive government assistance.
Connect2Compete: Low-income individuals (no kids at home) receiving government assistance OR household income below 200% of federal poverty guidelines.
ConnectAssist: For customers who wish to prepay for services on a month-to-month basis.

Pricing:

Cox Affordable Internet Programs: $9.95/month includes modem rental and taxes.
Connect2Compete: $30/month includes modem rental and taxes.
ConnectAssist: $50/month includes a free modem to keep.

Installation:
Visit the respective links for installation information based on the program you are enrolled in.

Frequently Asked Questions (FAQ)

ConnectAssist Enrollment Process:

Visit cox.com/connectassist and click “Check Eligibility.”
Enter the customer’s service address and continue.
Select the ConnectAssist Modem option and continue to profile.
Verify identity using SSN or Date of Birth, then submit.
Confirm installation details and select EasyConnect or ProConnect if needed.

Note:
If the account holder ceases to use Cox for internet service or moves, the router/modem will need to be returned to Cox by mail or to a Cox retail store.

Cox has been dedicated to helping make the Internet accessible for students, families, and everyone in our community since 2012.

Programs Overview

Welcome!
Cox Communications is proud to partner with you to close the digital divide by providing reliable, low-cost internet to ensure a brighter, more inclusive future with increased access to education, employment, healthcare and more.

Cox Affordable Internet Programs

| Connect2Compete| ConnectAssist| StraightUp Internet
Who’s it For|

Families with children in grades K-12 who receive government assistance

*No contract, no credit

check, no deposit

| Low-income individuals (no kids at home) receiving government assistance OR household income below 200% of federal poverty guidelines

*No contract, no credit check, no deposit

| For customers who wish to prepay for services on a month-to-month basis (i.e., credit, ID or income-challenged)

*No contract, no credit check, no deposit

Internet Speed:
100 Mbps download/5 Mbps upload| Live stream classes, collaborate Work from home, video Multiple devices streaming on group projects, upload conferencing, email, send content at the same time, homework assignments, and receive large files supports 4K video

Billed by Cox

| $9.95/month

Includes modem rental

and taxes

| $30/month

Includes modem rental

and taxes

| $50/month

Includes free modem to

keep

Installation

| Free EasyConnect OR

ProConnect (if needed)

| Free EasyConnect OR

ProConnect (if needed)

|

Free EasyConnect

Learn more| cox.com/c2c| cox.com/connectassist| cox.com/straightup

For Questions, Call the Cox Partner Support Line at 844-688-1680
Monday – Friday: 8a-11p EST | Saturday: 9a – 9p EST Sunday: Closed

ConnectAssist Enrollment Process

STEP 1:
Visit cox.com/connectassist. Under the ConnectAssist section, click Check Eligibility.
STEP 2: Enter the customer’s service address and click Continue.
STEP 3: Select the ConnectAssist Modem option under “Choose your equipment”. Click Continue to Profile.
STEP 4: Complete the customer’s profile including name, phone number, and a valid email address.
STEP 5: Confirm program eligibility:
- Choose the applicable program
STEP 6: Click Continue to Verify Identity. (if prequalified*)
STEP 7: Verify identity using SSN OR Date of Birth. Click Submit.
Note, if the customer has not lived at their current address for more than 6 months, they’ll enter their previous address.
STEP 8: Confirm Installation. Click Continue to Review & Pay.
- EasyConnect is automatically selected. Confirm shipping address.
- Click the “View other installation options” link to select ProConnect (at no charge).
  Note, if the account holder ceases to use Cox for internet service or moves, the router/modem will need to be returned to Cox by mail or to a Cox retail store.
STEP 9: Review order information. Click
Finish and Place Order.
- Enroll in Paperless Billing, if desired
- Write down the Cox PIN

Success!
Customer should expect to receive their EasyConnect self-install kit within 2-3 days.

Documentation for Eligibility

ConnectAssist Eligibility
During the enrollment process, an individual may be asked to provide proof of their eligibility. Our team will review the documentation.

Additional Tips

Our team looks for confirmation of active benefits.
Our team looks for the address of the benefits recipient to match the service address of the account holder; the beneficiary does not have to be the account holder.
Our team will accept screenshots of official portal information.
Our team will not accept emails or screenshots of emails.
- For Questions, Call the Cox Partner Support Line at 844-688-1680
- Monday – Friday: 8a-11p EST | Saturday: 9a – 9p EST Sunday: Close

Connect2Compete

New Customers

STEP 1: Visit cox.com/c2c. Click Qualify Now
STEP 2: Enter the customer’s home address to verify service availability. Click Continue.
STEP 3: Enter the customer’s personal information, which must include a valid email address.
STEP 4: Verify eligibility and enter the name of the child’s school. Click Continue to Verify Identity.
STEP 5: Prepare eligibility documentation*.(Photos of documents are acceptable.)
- Proof of K-12 School Enrollment:
- Report card
- Letter from school showing enrollment
- Confirmation of child’s enrollment in the National School Lunch Program
- Proof of homeschooling authorized by school, school district, or state
- Proof of Enrollment in a Government Assistance Program:
- Confirmation of child’s enrollment in the National School Lunch Program
- Proof of residency in Public Housing
- Proof of enrollment in SNAP, TANF, Head Start, or WIC
  If prequalified, don’t need to upload documentation
STEP 6: Verify identity using SSN or Date of Birth. Click Submit.
Note, if the customer has not lived at their current address for more than 6 months, they’ll enter their previous address.
STEP 7: Confirm Installation. Click Continue to Review.
- EasyConnect is automatically selected. Confirm shipping address.
- Click the “View other installation options” link to select ProConnect (at no charge).
STEP 8: Review Pending Application. Click
Finish and Submit the Application.
If automatically approved:
- Review and confirm order details
- Write down the Cox PIN

If NOT automatically approved:

Write down the Cox PIN
Select a secret question and answer
- If a customer forgets their PIN, they can use secret questions and answers to access the account
Enroll in Paperless Billing, if desired
Upload additional documentation by selecting Complete your Document.
Complete the DocuSign process

Success!
Customer should expect to receive their EasyConnect self-install kit within 2-3 days.

Documentation for Eligibility

Connect2Compete Eligibility

Proof of eligibility is required during the enrollment process. Participants must provide proof of a child in grade K-12 in the home and government assistance by uploading documentation, which our team will review.
The BEST OPTION is to provide your National School Lunch Program qualification letter or Notification of Eligibility letter from your Local Educational Agency. It must show:
- First and Last Name must match the Benefit Qualifying Person’s name
- Parent name, if shown, must match your name
- Date the document was issued or future expiration date

[Special note: Medicaid is not a qualifying program for Connect2Compete.]

Additional Tips

Our team will accept screenshots of official portal information or PDFs/photos of official documents.
Documentation should not be blurry, but clear, with all information visible.
Our team will not accept emails or screenshots of emails.
- For Questions, Call the Cox Partner Support Line at 844-688-1680
- Monday – Friday: 8a-11p EST | Saturday: 9a – 9p EST Sunday: Closed

Marketing Collateral

PCs for People

Low-Cost Desktop Computers and Laptops

Cox has partnered with PCs for People, a 501(c)(3) nonprofit organization, to promote digital equity & inclusion. Specializing in refurbished laptop and desktop computers, internet solutions and tech accessories, PCs for People provides affordable, high-quality technology at unbeatable prices for customers who meet the income guidelines.

Sample Inventory

pcsforpeople.org
Due to extremely high demand and limited inventory, we encourage customers to check the website frequently. PCs for People adds inventory to their online store daily.

Digital Academy

cox.com/DigitalAcademy
Powering families with digital literacy training

A place for families, educators, community leaders, and students to access information regarding computer literacy tips, educational videos, tutorials, and games.

A sample of the many helpful resources available:

Course Modules: Work with Computers, Communicate Online, Create Digital Content, Access Information Online, Participate Safely and Responsibly Online, Collaborate and Manage Content Digitally.
After completing each module, learners will receive a Digital Literacy Certificate of Completion.

Additional Resources

Program Details & Eligibility

Connect2Compete
Connect2Compete Internet from Cox opens a world of opportunity for families by providing low-cost home internet with wifi to families with children. This plan is ideal for moderate web surfing, email, streaming video, gaming, video conferencing, and online homework for students.

$9.95 per month

Features

Up to 100 Mbps download speeds / 5 Mbps upload
1.25 TB of data per month, unused data does not roll over, no data overage fees
Free wifi modem rental (new or refurbished gateway)
Access over 4 million wifi hotspots nationwide
Free EasyConnect self-installation
No term agreement
No credit checks or deposit required

Eligibility

Must have a child in K-12 at home
Must participate in one of the following government subsidy programs: National School Lunch, SNAP, TANF, Head Start, WIC, Public Housing

ConnectAssist
Our affordable plans are great for households who are on a tight budget looking for reliable internet to help them stay connected to work, school, friends and family. This plan is ideal for moderate web surfing, email, streaming video, gaming, video conferencing, and online homework for students.

$30 per month

Features

Up to 100 Mbps download speeds / 5 Mbps upload
1.25 TB of data per month, unused data does not roll over, no data overage fees
Free wifi modem rental (new or refurbished gateway)
Access over 4 million wifi hotspots nationwide
Free EasyConnect self-installation
No term agreement
No late fees

Eligibility

Must participate in one of the following government subsidy programs: SNAP, TANF, Head Start, WIC, Public Housing, Pell Grant, Veterans Pension, Tribal Programs, Medicaid, Supplemental Security Income (SSI)

StraightUp Internet

Prepaid internet is where you pay for the internet service before you use it. With StraightUp Internet, customers prepay for 1 month at a time – a $50 flat fee – and a modem and taxes are included. The fixed monthly rate is guaranteed to remain consistent for three years.
Prepaid internet is similar to prepaid calling cards or cell phones.
Customers can have their plans automatically renewed each month by enrolling in EasyPay on cox.com.
- $50 per month

Features